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CITY OF SANTA ANA <br /> Email: gcouso(asanta-ana.org <br /> D. City will use best efforts to make payments within thirty (30) days following receipt and <br /> review of invoice and upon complete satisfactory receipt of performance of services. <br /> E. City City shall notify proposer of any adjustments required to invoices. <br /> F. Invoices shall contain Agreement number, Agreement Release number, invoice number, <br /> remit to address and itemized services description and price as quoted and shall be <br /> accompanied by acceptable proof of delivery. <br /> G. Invoices shall contain Agreement number, Agreement Release number, invoice number, <br /> remit to address and itemized services description and price as quoted and shall be <br /> accompanied by acceptable proof of delivery. <br /> H. Proposer shall utilize standardized invoice upon request. <br /> I. Invoices shall only be issued by the Proposer who is awarded an agreement. <br /> J. Payments will be issued to and invoices must be received from the same Proposer whose <br /> name is specified on the POs. <br /> XIV. ACCOUNT MANAGER/SUPPORT STAFF FOR EXERCISES <br /> A. Proposer shall provide a dedicated competent account manager who shall be responsible <br /> for the City account / agreement. The account manager shall receive all orders from the <br /> City and shall be the primary contact for all issues regarding the Proposer's response to <br /> this RFP and any agreement which may arise pursuant to this RFP. <br /> B. Proposer shall provide a dedicated competent account manager who shall be responsible <br /> for the City account / agreement. The account manager shall receive all orders from the <br /> City and shall be the primary contact for all issues regarding the Proposer's response to <br /> this RFP and any agreement which may arise pursuant to this RFP. <br /> C. Proposer shall also provide adequate, competent support staff that shall be able to service <br /> the City during normal working hours, Monday through Friday. Such representative(s) <br /> shall be knowledgeable about the agreement,training exercise offered, and able to identify <br /> and resolve quickly any issues included, but not limited to order and invoicing problems. <br /> D. Proposer account manager shall be familiar with City requirements and standards and <br /> work with the City to ensure that established standards are adhered to. <br /> RFP 25-024A CITY OF SANTA ANA Page 23 of 46 <br />