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CITY OF SANTA ANA EXHIBIT A SCOPE OF SERVICES Consultant shall perform services as set forth below. I. CONSULTING SERVICES A. Police Services Dispatcher Recruitment Services must include: i. Evaluating and enhancing SAPD's current job posting for Police Services Dispatcher. ii. Evaluate and enhance SAPD's current hiring practices for Police Services Dispatcher. iii. Evalute and enhance SAPD's current recruitment practices for Police Services Dispatcher. B. Police Services Dispatcher Training Services shall include: i. Development of Communications Training Manual to include: 1. Construct timelines and training benchmarks for Communication Training Officers (CTO) that fall in line with the policies and procedures of the SAPD. 2. Manual must be specific to the policies and procedures of the SAPD, and updates shall be provided on an as needed basis. ii. Provide training for all Communications Training Officers (CTO) on an as needed basis throughout the duration of the Agreement. C. Police Services Dispatcher Staffing Services must include: i. Assess the staffing structures, levels, and scheduling practices, including the use of overtime within the Communications Division for optimization. ii. Research and review applicable best practices, regulations, and state and industry standards related to staffing, overtime, call time standards, including the MOU's between the City of Santa Ana and the Police Officers Association (POA). iii. Analyze and determine optimal staffing and workload levels for the Communications Division personnel. II. MINIMUM REQUIREMENTS OF AGREEMENT A. Perform multiple site visits, "sit-alongs", and interviews with Communications personnel during all shifts, including weekends and graveyard shifts to obtain an understanding of the processes, systems used, and job function/demands. City of Santa Ana RFP 25-009 Page 15 of 30