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Santa Ana Police Department <br /> Communications Division <br /> Recruitment, Training, and Staffing Consulting Services <br /> Provided by Kim Turner, LLC <br /> The tailored consultation package for Santa Ana PD includes: <br /> 1. Development of a bespoke state-of-the-art 9-1-1 dispatcher training manual. <br /> a. Training manual will include specific timelines and training benchmarks <br /> b. Training manual will be specific to the policies and procedures of the Santa Ana <br /> Police Department <br /> 2. Enrollment for all Communications training Officers (CTO) in a 40-hour POST certified <br /> CTO certification course (included in the contract). <br /> 3. In-depth staffing analysis and schedule optimization. <br /> a. Assess the staffing structures, levels, and scheduling practices, including the use <br /> of overtime within the Communications Division for optimization. <br /> b. Research and review applicable best practices,regulations, and state and industry <br /> standards related to staffing, overtime, call time standards, including the MOU's <br /> between the City of Santa Ana and the Police Officers Association (POA). <br /> 4. Enhancement of recruitment and hiring practices <br /> a. Evaluate and enhance the City's current job posting for Police Services <br /> Dispatcher <br /> b. Evaluate and enhance current hiring practices <br /> c. Evaluate and enhance current recruitment practices <br /> 5. Comprehensive team-building strategies led by an expert clinician and coach <br /> 6. Executive-level mentorship for the Communications Manager and Deputy Chief <br /> 7. Production of a high-quality, customized recruitment video <br />