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TABLE OF CONTENTS <br />Executive Summary <br />Outreach & Recruitment <br />Training and Technical Assistance <br />Eligibility Determination <br />Completing JTA & MIS Forms <br />Job Development & Placement <br />Performance Management <br />Customer Satisfaction. <br />Fiscal Oversight <br />Fiscal Capacity <br />Organizational Strengths and Staff Capacity. . <br />Eligibility Flow Chart (Attachment A) <br />Staff Responsibilities (Attachment B) <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />10 <br />11 <br />12 <br />15 <br />16 <br />2 <br />