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Pilar Ojeda <br />Operations Supervisor <br />JFK Transportation Co., Inc. <br />Skills Ft Abilities <br />• Direct management of Drivers and office personnel <br />• Expert in scheduling/routing individual routes; currently manages 108 routes <br />• Excel in project management to integrate systems across departments companywide <br />• An efficient team player in a challenging and creative environment with excellent capacity to <br />adapt new technologies and skills. <br />• Proven track record in developing and delivering training to support staff, problem -solving and <br />conflict resolution. <br />• Dispatch, routing, vehicle, and driver monitoring software proficient <br />• Experienced in handling multiple changes on multiple systems with high troubleshooting skills. <br />• New customer acquisition <br />• Proficient in understanding and adhering to RFP requirements <br />• Microsoft office, word, and excel proficient <br />• Account Receivables <br />Professional Summary <br />• Managed all day to day operations of passenger transportation within the route sector, including, <br />interviews and new hire orientation. Also assisted in the startup of specialized home to school <br />route transportation service. <br />• Route optimization and Driver drive time reducing the number of accidents/incidents, and driver <br />retention <br />• Assisted and Administered vehicle tracking tool to improve visibility, safety, reliability, and <br />customer satisfaction <br />• Advised on potential RFP's and bid pricing <br />• Analyzed and forecasted and contract requirements <br />• Scheduled and dispatched all drivers <br />