Item 15 - Agreement with JFK Transportation Co., Inc. for School Bus Services

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000008 Family. Faith. Service. REQUEST FOR PROPOSALS No. 25-050 SCHOOL BUS SERVICES, CITY OF SANTA ANA E. Proposed Work Plan JFK Transportation Co., Inc. understands the needs and expectations of the City of Santa Ana pertaining to the school bus services for the Parks, Recreation, and Community centers. JFK's core values are represented in the guiding values of the City. In our service, we choose to understand the individual needs of our customer and commit to serving with integrity and honesty. Our approach in working with our customer in scheduling, is to gather pertinent trip information (date, times, destination, group, etc.) to begin the process of scheduling. It is JFK's responsibility to communicate any potential concerns or advice on how to ensure the best quality trip that can be made. As the transportation professional, many times, our staff and team of drivers may have recommendations that will be made to the City to ensure they are well aware of potential conflicts such as traffic patterns, difficult parking and/or toll fees, and nearby areas that may serve well for lunch or rest areas. In addition, JFK will provide a detailed quote for review prior to scheduling any excursions. Our transportation dispatch software is cloud based and accessible 24 hours a day. Quotes/Confirmations will be sent via email and can be confirmed in the same manner, if best suits the City. This will allow clear communication of what JFK received and will provide on the day of service. Our team will be accessible during all convenient times for the City and available for after-hours direct contact. We understand that last minute or emergency changes may arise in off (peak) hours and our dispatch team will be available to assist. Should there be any same day changes, JFK will communicate with the City's requestor for approval and will follow up to see how we may prevent future same day changes. JFK will review all information with our drivers prior to pick up of the City's group, and hold ourselves accountable for the safety of the vehicle, driver performance, and service from our dispatch team. JFK vehicles are equipped with live camera recording devices as well as live GPS tracking. It is our responsibility to provide on time, reliable, safe, and compassionate service for each passenger that boards our vehicle, and the community as a whole. JFK has a minimum of ten (10) percent spare vehicles, should there be any mechanical failures of our vehicle. Our nearby bus yards are within distance to limit the down time from any issues that may arise. JFK's dispatch team will communicate with the City. JFK will ensure our service is above the expectations of the group being transported from scheduling to final invoicing. 980 W. 171h St. Suite B, Santa Ana, CA 92706 * Tel.: 714-543-4629 * Fax 714-543-0306