Laserfiche WebLink
A7, <br /> The support technician will arrange an on-site arrival time with your authorized contact, and keep you <br /> fully informed during this period. For on-site visits that require air travel, the travel cost will be <br /> confirmed with you before booking. <br /> ATIMS will provide or make available: <br /> 1. Assistance in diagnosing and identifying errors or malfunctions. <br /> 2. On-site consultation on correcting identified errors or malfunctions. <br /> 3. Detailed information on external factors which directly or indirectly affected ATIMS software and <br /> resulted in performance deficiencies. <br /> For ATIMS installations on an agency's Local Area Network (LAN), the agency and/or county IT <br /> departments bear full responsibility for backing up databases and/or data files according to industry <br /> standard practices. You will not hold ATIMS, its agents, successors, or assignees liable in any way for <br /> consequences resulting from lost data caused by the unavailability of appropriate backup data. <br /> The services provided as part of the PSS program do not include duties normally associated with <br /> ongoing LAN administrator tasks. <br /> Additional tasks like recovery of databases and/or data files that were not properly backed up, and <br /> normal database administration tasks(reorganizing databases, running backups, restoring databases, <br /> reviewing logs, updating statistics, capacity planning, etc.), are offered as part of the Professional <br /> Services Agreement and you will be billed at the hourly rate noted in Appendix A(on page 12). <br /> Section 4. Additional Professional Services <br /> You may request additional professional services from ATIMS and use previously purchased block <br /> hours for any of the services explained in the following table. <br /> Software consulting Reinstallation of software or hardware <br /> Installation and training Upgrade and testing <br /> Data conversion Data migration <br /> System relocation I System migration <br /> Application integration software customization <br /> Workflow development Business process reengineering <br /> Contact your Account Manager to request a Professional Services proposal for Scope of Work (SOW) <br /> and estimates for time and cost. <br /> Travel Expense <br /> On-site support performed by ATIMS employees for any client may be affected by travel and/or living <br /> expenses incurred by ATIMS. For client-initiated tasks, such actual expenses will be billed as they are <br /> incurred, outside the scope of this agreement. Automobile and air travel time will be deducted from <br /> the block hours of the Professional Services account at 50 percent of the actual travel time. <br /> •{�f,i. r..... -u flgnt <br /> none.- <br />