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EXHIBIT 1 <br /> A "participant", within the meaning of these procedures, is an individual who receives <br /> employment-training services under a program funded by Santa Ana LWDA. The <br /> Complaint Resolution Procedures contained herein (or the alternative procedures <br /> which an employer may use) shall be available to participants to resolve disputes <br /> regarding items and conditions of employment of such participants in employment <br /> training programs. However, such procedures shall not be used to resolve disputes <br /> regarding terms and conditions of employment of any employee who is not a <br /> participant, as defined herein. <br /> 5. If a complaint does not receive a decision at the LWDA grant recipient level within 60 <br /> days of filing the complaint or receives an unsatisfactory decision, the complainant <br /> then has a right to request a review of the complaint by the Governor. <br /> 6. Complainants must initially file and exhaust LWDA grant recipient/hearing procedures <br /> prior to appealing to the State except where the State determines that the LWDA <br /> grant recipient's procedures are not in compliance with the State's procedures. <br /> III. Procedures for Handling Complaints at the LWDA Level <br /> A. Receipt Complaints <br /> Pursuant to the WIOA regulations found at 20 CFR, Section 683,600, the LWDA <br /> administrative entities have the responsibility to conduct hearings and resolve complaints <br /> made by individuals about the administration of programs in the LWDA. "LWDA level" <br /> encompasses LWDA administrative entity and employers to which the administrative entity <br /> has delegated the complaint resolution process. The following comprise the guidelines for <br /> resolving issues arising in connection with WIOA programs operated by the Santa Ana <br /> LWDA including resolutions of complaints arising from actions, such as audit disallowances <br /> or the imposition of sanctions taken by the Governor with respect to audit findings, <br /> investigations or monitoring reports. <br /> 1. Form and Filing of Compliant <br /> Official filing date of the compliant is the date the written complaint is received. The filing <br /> of the complaint with the Santa Ana LWDA Equal Employment Opportunity Officer shall <br /> be considered as a request for hearing and a decision must be issued within 60 days. <br /> The complaint must be in writing and must be signed and dated. The complaint should <br /> also contain the following information: <br /> a. Full name, telephone number, if any, and mailing address of the complainant; <br /> b. Full name, telephone number, and mailing address of the agency involved (respondent); <br /> c. Clear and concise statement of facts including dates constituting alleged violation; <br /> d. What provisions under the Act, regulations, grant or other agreements under the Act, are <br /> believed to have been violated; <br /> s <br /> EXHIBIT C <br />