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<br /> almost 6,000 customer-facing coworkers, including more than 2,000 field sellers,
<br /> highly skilled technology specialists, and advanced service delivery engineers.
<br /> In 1998, CDW recognized the need to build specialized sales and technical teams
<br /> to support the unique needs of the federal, state and local government, education,
<br /> and healthcare markets. CDW created a wholly owned subsidiary, CDW Government
<br /> LLC (CDWG) which today has more than 1,500 inside and field account managers
<br /> supporting public customers across the nation. Broken out by customer end-markets,
<br /> our account teams cover state and local government, K-12, higher education, or
<br /> healthcare to ensure they understand customer priorities, specialized solutions, and
<br /> desired outcomes. In 2003, CDW expanded its footprint to offer the same
<br /> capabilities for business, government, education, and healthcare customers
<br /> throughout Canada. In 2023, CDW Canada was recognized as the #1 Canadian
<br /> Solution Provider of the Year on Channel Daily News' Top 100 Solution Providers
<br /> list for the 9th year in a row.
<br /> CDWG and CDW Canada have experienced a highly successful partnership with
<br /> Sourcewell through its current Technology Solutions contract. Our growth under the
<br /> incumbent Sourcewell contract was consistently outpaced by real sales, outpaced our
<br /> forecasts, fueled by increased Sourcewell Member adoption and increased sales
<br /> engagement.
<br /> CDW's combined strength through its e-procurement integration systems, world-
<br /> renowned logistics practices, and consistent ease of purchase experience allow us
<br /> to reduce procurement complexity, helping customers get what they need when they
<br /> need it, with the least number of steps possible.
<br /> Core Values: CDW's code of business conduct and ethics, the CDW Way Code,
<br /> sets forth the standards of behavior necessary to ensure we live up to our values.
<br /> These are the values we use to guide our behavior toward each other, our
<br /> customers, our partners, and our communities. The CDW Way Code directs that:
<br /> We run our business with passion and integrity.
<br /> We empower others to do their jobs.
<br /> We keep our commitments.
<br /> We treat others with respect.
<br /> We resolve conflict directly.
<br /> We listen.
<br /> We include stakeholders in the decision process.
<br /> We live our "philosophies of success" every day.
<br /> We make things happen.
<br /> Business Philosophy: CDW's strong customer focus is reflected in our core
<br /> philosophy, the CDW Circle of Service, which means that everything we do —
<br /> including sales, product and partner management, operations, marketing, technology
<br /> services, coworker services, information technology, and finance and legal — revolves
<br /> around the customer. Our Philosophies of Success include:
<br /> It's only good if it's win/win.
<br /> Good luck many times comes disguised as hard work.
<br /> People do business with people they like.
<br /> Perfection is unattainable. If you strive for perfection, you'll achieve excellence.
<br /> Pay attention to your weaknesses. If you dwell on your successes, you will
<br /> suffocate on your weaknesses.
<br /> Success means never being satisfied.
<br /> Our objective is to have companies view us as a valued extension of their IT staffs.
<br /> We seek to achieve this goal by providing superior customer service through our
<br /> large and experienced sales and service delivery teams. Our market research teams
<br /> work with a third-party research firm to measure and track customer loyalty and
<br /> satisfaction through periodic customer surveys. Survey feedback is used by senior
<br /> leadership to create action and development plans for continuous improvement.
<br /> Commitment to Diversity: CDW takes a comprehensive approach to diversity, equity,
<br /> and inclusion (DEI). We are deliberate and focused on creating a culture where our
<br /> dedication to our values of trust, connection and commitment are evident and where
<br /> belonging is an everyday experience for all our coworkers, customers, business
<br /> partners and communities. CDW is committed to embracing and fostering diverse
<br /> thinking, inclusive behaviors, and equal opportunity across our global operations.
<br /> For our coworkers, we strive to attract diverse talent, create opportunities for
<br /> advancement and professional growth, and provide a sense of inclusion and
<br /> belonging where everyone can be their authentic self. Our Business Resource
<br /> Groups bring coworkers together around topics that matter and empower them to
<br /> make an impact on our culture. Through workshops, informal discussions, and other
<br /> forums, CDW leaders learn best practices for cultivating DEI. Townhalls and similar
<br /> events bring coworkers together for conversations about DEI and belonging. And our
<br /> organization-wide education and awareness platform cultivates awareness to help
<br /> Bid Number: RFP 121923 Vendor Name: CDW Government LLC
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