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Docusign Envelope iD:4FF8S1C3-ADE5.4C70-8186-BD7B11119215 <br /> "Government Entlty"means any unit of state or local government,including states,counties,cities,towns,villages, <br /> school districts,special purpose districts,and any other political or governmental subdivisions and municipal corporations,and <br /> any agency,authority,board,or instrumentality of any of the foregoing. <br /> "Implementation Services" means DebtBook's Guided Implementation Services or Its Premium Implementation <br /> Services,In each case as requested by Customer and as provided to Customer on an annual basis. <br /> "Incorporated Documents" means, collectively, the Privacy Policy, the SLA,and the Usage Policy,as each may be <br /> updated from time to time in accordance with their terms.The Incorporated Documents,as amended,are incorporated into this <br /> Agreement by this reference.Current versions of the Incorporated Documents are available at h1tos:/Jwwv8Lde tbook. om legal. <br /> "Initial Term"means the Initial Term established in the Order Form. <br /> "Onboarding Services"means onboarding services,support,and training as required to make the Application Services <br /> available to Customer during the Initial Term. <br /> "Order Form" means each order document (Including, if applicable, any DebtBook Quote incorporated therein by <br /> reference)duly authorized by Customer and DebtBook for the purchase of any Products or Services in effect from time to time, <br /> as each such Order Form may be amended,modified,or replaced in accordance with its terms and this Agreement. <br /> "Premium Implementation Services" means DebtBook's premium Implementation Services option, including <br /> Implementation support,guidance,and training,review of Application Obligations,and entry of relevant Customer Data. <br /> "Pricing 71er"means,if applicable,Customer's pricing tier for each Product as of the date of determination. <br /> "Privacy Policy"means,collectively,DebtBook's privacy policy and any similar data policies generally applicable to all <br /> users of the Application Services,in each case as posted to DebtBook's website and as updated from time to time in accordance <br /> with their terms. <br /> "Products" means, collectively, any products DebtBook may offer to Customer from time to time through the <br /> Application Services,In each case as established In any Order Form then In effect. <br /> "Renewal Term"means any renewal term established in accordance with the terms of the Agreement. <br /> "Services"means,collectively,the Application Services,the Onboa rding Services,the Implementation Services,and the <br /> Support Services, or any additional services identified on the applicable Order Form. For the avoidance of doubt, "Services" <br /> includes the underlying Products made available to Customer through access to the Application Services. <br /> "SLA" means the Service Level Addendum generally applicable to ail users of the Application Services,as posted to <br /> DebtBook's website and as updated from time to time in accordance with itsterms. <br /> "Support Services"means the general maintenance services and technical support provided in connection with the <br /> Application,as more particularly described in the SLA, <br /> "Term"means,collectively,the Initial Term and,if applicable,each successive Renewal Term. <br /> "Usage Policy" means, collectively, DebtBook's acceptable usage policy, any end user licensing agreement, or any <br /> similar policy generally applicable to all end users accessingthe Application Services,In each case as posted to DebtBook'swebsite <br /> and as updated from time to time in accordance with its terms. <br /> Each capitalized term used but not otherwise defined in this Agreement has the meaning given to such term in the <br /> applicable Order Form. <br /> 2. Access and Use. <br /> (a) Provision of Access.Subject to the terms and conditions of the Agreement,DebtBook grants Customer and <br /> Customer's Authorized Users a non-exclusive,non-transferable(except as permitted by this Agreement)rightta access and use <br /> the Application Services during the Term,solely for Customer's internal use and forthe Authorized Users'use in accordance with <br /> the Agreement.DebtBook wi l l provide to Customer the necessary passwords a nd network links or connections to allow Customer <br /> to access the Application Services. <br /> (b) Documentation License.SubJect to the terms and conditions of the Agreement,DebtBook grants to Customer <br /> and Customer's Authorized Users a non-exclusive,non-sublicensable,non-transferable(except as permitted by this Agreement) <br /> license to use the Documentation during the Term solely for Customer's and its Authorized User's internal business purposes in <br /> connection with its use of the Services. <br /> (c) Customer Responsibilities.Customer is responsible and liable for its Authorized Users'access and use of the <br /> Services and Documentation, regardless of whether such use is permitted by the Agreement.Customer must use reasonable <br />