Laserfiche WebLink
BIANCA HERRERA <br />Cell: 562-235-7326 <br />Linkedln: Email <br />PROFESSIONAL SUMMARY <br />A servant leader with 10+ years of Human Resources management experience. Additional 12+ years of Training <br />and Development experience in the non-profit sector. Adept at developing and administering programs and <br />services that result in a high -performing and motivated work culture. Effective collaborator that focuses on <br />nourishing strong working relationships while building consensus with business partners at all levels. Skilled in the <br />development of communications & training programs that address performance gaps and achieve department <br />goals. Driven and passionate about coaching and mentoring people that impacts morale, emphasizes <br />accountability and aids in the achievement of professional/personal goals. <br />SKILLS & QUALIFICATIONS <br />Government Contract Management/HR Policies, Procedures & Best Practices / Full -Cycle Hiring Process / <br />ATS System Management (Taleo) / Employee Relations / Professional Development / Team Building <br />/Curriculum Development/ Facilitation & Public Speaking /Volunteer Management <br />Strong Computer Skills (System implementation management, Microsoft Office Suite, Canva Design, <br />Share Point, Galaxy Digital, HRIS Systems) <br />Work Experience <br />DIRECTOR OF CLIENT SERVICES <br />Working Wardrobes — Santa Ana, CA <br />NOV 2023 - PRESENT <br />• Oversee the Client Services Division including Career Navigation Career Development and Wardrobing <br />departments with a team of 18 staff and dozens of regular skill based volunteers. <br />• Responsible for driving revenue and managing expenses for multiple contracts and revenue streams <br />• Oversee the development of effective programming that address the current employment trends and needs of <br />our clients working towards maintaining gainful employment. <br />SENIOR MANAGER OF CLIENT SERVICES AUG 2023 - PRESENT <br />Working Wardrobes —Santa Ana, CA <br />• Oversee the Career Development, Career Navigation and Wardrobing teams. <br />• Oversee curriculum development, planning an execution of all career development events. <br />CAREER SERVICES MANAGER JULY 2022-AUG 2023 <br />Working Wardrobes —Santa Ana, CA <br />Managed the Career Development team including 12 volunteer Career Coaches and 1 Coordinator to provide <br />workforce readiness educational programming to clients and community partners. <br />Revamped curriculum for 7 training topics including presentation and written materials. <br />Tripled the number of services from the previous year in the first 6 months of the present year. <br />VOLUNTEER & INTERN MANAGER <br />Working Wardrobes —Santa Ana, CA <br />JULY 2020-JULY 2022 <br />Recruited, onboarded, co -managed volunteers and interns <br />Volunteer program included 1140 volunteers with over 9,000 hours of service at 7 locations (including virtual) <br />around Orange County in 2020. <br />Rebuilding infrastructure by launching new Volunteer Management System in Summer 2021 <br />12 <br />