WORKING WARDROBES FOR A NEW START (3)

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NvorkillurNvalA(11-obc�s t,3 Client Services Program Coordinator Position location: Santa Ana, CA Status: Non- Exempt, Full-time Salary Range: $21-$23/hr Reporting to: Client Services Manager Travel requirements: 15% local travel by car, mileage reimbursement available Remote Work: This is position is eligible for remote work. 9-80 Work Schedule: This position is eligible for a 9-80 Alternative Work Schedule. DESCRIPTION The Client Services Program Coordinator reports directly to the Client Services Manager and is responsible for administrative duties relating to the Client Services team. The Program Coordinator is responsible for coordinating all matters concerning daily operations that involve participants (clients) in our programs including; screening referrals, scheduling client appointments, making reminder phone calls, directing clients inquiries to the appropriate program, creating and distributing training schedules, workshop flyers and sign -in sheets, correspondence with partner agencies, data entry, filing, coordination of special events with other duties as assigned. (Including assisting at the front desk reception area with the phones and visitors on occasion.) The Client Services Program Coordinator is professional, well organized, has excellent MS Office skills and has a desire to be proactive and create positive experiences for others as the voice and face of Working Wardrobes' Client Services Department. Professional interpersonal skills, interaction and follow-up with all program participants is an essential function of this important position. DUTIES AND RESPONSIBILITIES Client Services Program Coordinator has direct client contact and responsibility for furthering awareness of Working Wardrobes to serve more individuals in our community including: ADMINISTRATIVE • Perform office tasks such as; answering incoming calls from potential and current clients, filing and file management, creating PowerPoint presentations, tracking client information and data entry through various systems, set- up room for meetings, order supplies and supportive service cards • Arrange and assist with virtual courses using Zoom, WebEx or other virtual platforms • Develop and maintain external agency partnerships with a goal of increasing revenue for the organization • Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures in accordance with all grant and contract requirements • Participate in weekly staff and team meetings, required training and other programs as requested. • Communication with clients by conducting screenings and scheduling appointments. • Serves as a liaison to volunteer Career Coaches by onboarding and managing their schedule. • Greets and welcomes all clients for scheduled appointments • On occasion will serve as back-up to the front desk, answering and directing calls that are forwarded from the main phone line • Event scheduling, execution, and evaluating for improvement and success for graduations, client workshops, and training Updated March 2025 16