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Table Of Contents <br /> 1. Information Regarding Complaints 3 <br /> A. Nondiscrimination and Equal Opportunity Complaints 3 <br /> 1. Policy Statement 3 <br /> 2. Civil Rights 4 <br /> 3. Nondiscrimination laws under WIOA 4 <br /> 4. How to File Your Complaint 5 <br /> B. Criminal Complaints 6 <br /> 11. General Procedures for Handling Non-Criminal Violations of the Act 6 <br /> III. Procedures for Handling Complaints at the LWDA Level 8 <br /> IV. Procedures for Handling Complaints at the State Level 12 <br /> V. Procedures for Handling Discrimination Complaints by Participants 15 <br /> Vl. Procedures for Handling Disability Complaints by Participants 17 <br /> GLOSSARY OF W10A TERMS_ 20 <br /> 2 <br /> EXHIBIT C <br />