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1 <br /> CITY OF SANTA ANA <br /> I. BACKGROUND <br /> The City of Santa Ana, California, is rich in culture and pride, the county seat of Orange County, <br /> and encompasses an area of approximately 27 square miles. For more information, please visit <br /> https://www.santa-ana.org/ <br /> II. OVERVIEW OF PROJECT <br /> The City of Santa Ana (City) is seeking proposals from qualified firms and organizations <br /> (Proposers) to provide general collection services for the City's delinquent accounts and past <br /> due invoices. See EXHIBIT I for the complete Scope of Services. <br /> The term "Vendor", "Proposer", "Firm", "Consultants", and "Contractor" shall refer to any legal <br /> entity or entities submitting a proposal in response to this Request for Proposals (RFP). <br /> III. TERM OF AGREEMENT <br /> The anticipated term of the agreement is for an initial period of three (3) years. The City may, at <br /> its discretion, extend the agreement with the same or more limited scope of required services for <br /> two (2) additional one-year periods, upon mutual agreement contingent upon City Council <br /> approval, or City Manager or City Attorney authorization, as appropriate. The total term of the <br /> awarded agreement shall not exceed five (5) years. <br /> Usage is not guaranteed. Execution of an agreement between the City and successful firm(s) <br /> and/or individual(s) does not guarantee work throughout the duration of the contract period. <br /> Numerous factors will be evaluated by the City in its delivery of project and assignments, <br /> including technical expertise required. <br /> IV. MINIMUM QUALIFICATIONS <br /> 1) Contractor must have been in business continuously for the most recent five (5) years prior <br /> to the date of this RFP. <br /> 2) Minimum three (3) most recent years of experience performing similar services as those <br /> detailed in the Scope of Services section of this RFP. <br /> 3) The firm must be licensed and in good standing with the State of California's Department of <br /> Financial Protection & Innovation to perform debt collection services. <br /> 4) In accordance with the Fair and Accurate Credit Transaction (FACT)Act, the firm must have <br /> an identity theft prevention program in place. <br /> V. RESPONSE TO RFP <br /> A. SUBMITTAL INSTRUCTIONS <br /> It is the responsibility of the Proposer to ensure that any proposals submitted have been <br /> uploaded to PlanetBids prior to the RFP due date and time. Proposals, including all required <br /> sections and forms, shall be submitted electronically via the City's Bid Management System, <br /> PlanetBids. No other form of submittal will be accepted. <br /> PlanetBids will not accept late proposals and no exceptions shall be made. Proposers will <br /> receive an e-bid confirmation number with a time stamp from PlanetBids indicating that their <br /> City of Santa Ana RFP No.25-040 Page 3 of 33 <br />