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(9) <br /> CITY OF SANTA ANA <br /> full or deemed uncollectible. If an account is deemed uncollectible, information regarding this <br /> determination must be provided to the City. The firm is not entitled to collection fees after it determined <br /> that an account is uncollectible, regardless if payment is made to the City. <br /> 10. Firm shall provide to the City quarterly financial summary reports including totals for receipts, net <br /> accounts receivable, total accounts receivable, and collection percentage. <br /> 11. Firm shall provide to the City an annual financial summary report as of June 30th (City's fiscal year <br /> end) including totals for receipts, net accounts receivable, total accounts receivable and collection <br /> percentage. This report should be submitted to the City no later than July 31st of each year. <br /> 12. At any time, all records of the firm pertaining to the City shall be subject to inspection, review, or audit <br /> by City, State, or Federal officials, during the contract period and for seven (7) years after the <br /> termination of the contract. <br /> 13. Firm shall guarantee the confidentiality, security and safety of all files, documents and information <br /> provided by the City, except as to disclosure required by federal and state laws and regulations. <br /> 14. Firm will exercise its best ethical, prudent, lawful, and professional efforts to secure collections on all <br /> accounts referred by the City. Collections activities shall comply with all federal, state and local laws, <br /> and applicable regulations including but not limited to the Federal Fair Debt Collection Practices Act. <br /> 15. Firm will process all customer payments in accordance with applicable Payment Card Industry (PCI) <br /> security requirements. <br /> 16. Firm shall be HIPPA (Health Insurance and Portability and Accountability Act of 1996) compliant and <br /> maintain compliance throughout the term of the contract. <br /> 17. Firm shall report all uncollectible accounts to the major credit bureaus. <br /> a. Reporting must be done in accordance with all federal, state and local laws, including but not <br /> limited to, the Fair Debt Collections Practices Act, the Federal Equal Credit Opportunity act, <br /> and the Consumer Credit Protection Act. <br /> b. Firm shall not report accounts to the credit bureaus until the firm has worked the account for <br /> forty-five (45) days. <br /> c. At the request of the City, the firm shall remove an account notification from all the affected <br /> bureaus and provide a copy of that notification to the City. <br /> d. The City retains the right to recall any accounts assigned for collection without charge or <br /> penalty from the firm. Upon recall by the City, no further collection efforts on recalled accounts <br /> may be undertaken. <br /> i. If the account being recalled was reported to any credit bureaus, it is expected that the <br /> record be cleared from the customer's credit report and written confirmation provided <br /> to the City upon request. <br /> 18. Firm reporting shall comply in accordance with the Federal Fair Credit Reporting Act (FCRA) <br /> regulations which established two types of debt categories: 1) "Permissible Debt" such as, unpaid <br /> utility billings, unpaid paramedic billings, and any unpaid sums relating to City Services which were <br /> City of Santa Ana RFP No.25-040 Page 17 of 33 <br />