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Exhibit A Scope of Work—Graviton Consultant Agreement <br /> OracleImplementation Acceptaonce <br /> The City will have an opportunity to review and either(a) accept or (b) reject the Services and <br /> Deliverables as set forth in this SOW ("Acceptance Process"). If City rejects, the City will provide Graviton <br /> with a written description of the rejection. Graviton and the City will review the rejection and agree on a <br /> resolution to the rejection.As part of such Acceptance Process, Graviton and City will (a) act reasonably, <br /> taking into account the specifications of the Services and (b) not withhold acceptance of Services for <br /> minor or insubstantial variations, as agreed to by both parties,to meet specifications unless such <br /> variations materially and adversely impact City's use of the Services. City's use of the Services shall not <br /> be deemed an Acceptance. City will not owe Graviton any compensation for the correction of Services <br /> as part of the Acceptance Process. <br /> .1 Deliverable or Service Acceptance <br /> Acceptance by the City is required for all Deliverables identified in this SOW. Graviton shall deliver <br /> completed Deliverables for review and approval. Deliverables shall be accepted or rejected within five <br /> (5) business days from the time of submittal for acceptance unless mutually agreed to another timeline. <br /> The Deliverable Acceptance Process is described below. <br /> 1) Submission of Deliverables-The Graviton Project Manager, or designee, will prepare a <br /> Deliverable Acceptance email and forward with the respective Deliverable to the City Project <br /> Manager, or designee, for consideration. <br /> 2) Assessment of Deliverables-The City representative(s) will determine whether the Deliverable <br /> meets the requirements as defined in this SOW,that the Deliverable is complete, and that the <br /> Deliverable is free from errors. <br /> 3) Acceptance/Rejection -After reviewing, the City will either accept the Deliverable (by providing <br /> an email reply stating the City approves the deliverable) or will provide a written reason for <br /> rejecting it to the Graviton team. If feedback from multiple City representatives is received,then <br /> the City Project Manager, or City designee,will consolidate that feedback before delivering it to <br /> the Graviton team. <br /> 4) Correction of Service Deliverables—Graviton will correct in-scope problems found with the <br /> service deliverable and will address the correction of out-of-scope changes according to the <br /> Change Management Process. Graviton will submit a schedule for making changes to the service <br /> deliverable within three (3) business days of receiving a rejected Deliverable Acceptance email. <br /> Once Graviton corrects all previously identified in-scope problems,the Deliverable will go <br /> through the acceptance process again.The Deliverable will be deemed accepted when City <br /> provides an email reply stating the City approves the deliverable. <br /> 5) Monitoring and Reporting-The Graviton project team will track Deliverable acceptance. <br /> Updates on Deliverable acceptance will be discussed in the project management status meeting. <br /> Deliverable acceptance issues that cannot be resolved will be elevated to the Project Steering <br /> Committee. <br /> 93 GRAVITON <br />