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Exhibit A Scope of Work—Graviton Consultant Agreement <br /> 4.4 Change Management <br /> The change management track includes the strategies,tasks, and deliverables to facilitate the <br /> organizations transition from its legacy systems and existing business processes to the Oracle Cloud <br /> applications and the future state business processes that will be implemented as a result. The change <br /> management approach combines methods to communicate the importance of change, project <br /> processes and tools to identify and document change, and programs to assist City departments to <br /> understand and prepare for change. The change management track includes five deliverables spanning <br /> the five Graviton implementation stages as depicted in the graphic below. <br /> Graphic:Change Management Track Deliverables <br /> Bill; q.. I :Y III 11111,11 <br /> 0�11111111111111111111��III�11 <br /> The project's change management approach includes three complementary work streams: <br /> communications, department readiness and operations transition. <br /> The purpose of the communications workstream is to ensure the City's stakeholders, departments and <br /> users have the information required for successful implementation of the Oracle Cloud application and <br /> business processes. The communications work stream will identify and categorize the stakeholders for <br /> project communication purposes and provide direction for the "who, what, when and where" details for <br /> the communications messages. <br /> The department readiness workstream includes tools and methods to review and assess the readiness <br /> of individual departments for implementation. In the department readiness workstream the project <br /> team will document the applications and business process changes and develop readiness work plans <br /> for departments to track their progress in adapting to the changes. <br /> The operations transition workstream is designed to guide the City in its transition from implementation <br /> to an operational state, with specific and detailed recommendations for post implementation <br /> operations and maintenance support. This is necessary for the City's organization to effectively support <br /> the new Oracle Cloud system at go-live and beyond. <br /> 4.4.1. Change Management "Tools <br /> The Change Management Track includes the following implementation tools to aid the project team <br /> with the three change management work streams described above: communications, department <br /> readiness, and operations transition. <br /> 57 GRAVITON <br />