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CITY OF SANTA ANA <br /> <br /> <br /> <br /> <br /> <br /> <br />electively sought or contracted for from the City, and 2) “Prohibited Debt” such as, taxes, licensing <br />and permit fees, towing & impound fess/costs, administrative code violations, and damage to City <br />property. <br />a. Permissible debts may continue to be reported to credit reporting agencies; prohibited debts <br />may not. <br />19. Firm shall not assign or subcontract any portion of this agreement or transfer or assign any claim, <br />pursuant to the contract, without the written consent of the City. <br />20. Firm shall make contacts with delinquent accounts under the name of the firm and not the City of <br />Santa Ana. <br />21. Firm shall instruct consumers to submit payments to the firm and not to the City of Santa Ana except <br />by written agreement by the City. <br />a. The firm shall be notified of any payments made to the City of Santa Ana for accounts under <br />collection with the firm. <br />b. The firm will be entitled to collection fees only if notice was sent to the assigned accounts. <br />c. The firm will not be entitled to collection fees if payment was submitted to the City and no work <br />was yet done on the assigned accounts. <br />22. Firm shall collect and deposit payments from customers on no later than the 15th day of every month, <br />submit an ACH deposit to the City for all monies collected in the previous month, less collection fees, <br />along with a report including the account name and number, amount collected and collection fees. <br />23. Any compromise settlement of principal or charges shall be agreed upon in writing between the firm <br />and the City prior to acceptance. <br />24. Firm may allow for time payment agreements (payment plans) and may enter into time payment <br />agreements with consumers for any period less than one year without the consent of the City. <br />a. Any time payment agreement extending beyond one year from the date of initiation of plan or <br />any account owing more than $5,000 must be agreed upon in writing between the firm and <br />the City prior to acceptance. <br />25. No legal actions shall be taken by the firm without express written consent of the City. <br />26. Firm shall be solely responsible for any and all costs incurred in and associated with the collection of <br />debts referred to it by the City. <br />27. In the event of contract termination or the bankruptcy/dissolution of the firm, all accounts and <br />documentation relating to City accounts shall be returned to the City, regardless of status or payment <br />arrangements made with consumers. <br />City of Santa Ana RFP No. 25-040 Page 18 of 33 <br />  <br />  <br />City Council 12 – 35 8/5/2025