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appropriately manage resource schedules and <br />minimize travel costs/impacts. <br />End User Training is not provided within the <br />current scope of services. <br />Train -the-Trainer Training is not provided <br />within the current scope of services. <br />Techn ica l Training is not provided within the <br />current scope of services. <br />Train in g Cancellation Policies <br />Rescheduling or cance llations may result in a cancellation fee per the foll owing schedule, plus any <br />reasonable and n ecessary expenses incurred as a result of preparing to deliver the tra ining <br />described herein. Notification of a cancellation or reschedule must be made to MERIDIAN in <br />writing. <br />• More than 20 busi ness days prior to training -0% of standard Tra ining fee. <br />• 11-20 business days prior to training start-25% of standard Training fee. <br />• 6-10 business days prior to training start -50% of standard Tra ining fee. <br />• 0-5 bus iness days prior to tra in ing start-100% of standard Tra ining fee . <br />7 . Standard Setup Tasks: Go-live Support <br />The purpose of this ta sk is to provide CLI ENT support from the initial deployment of configurations , <br />branding, and integrations into the Meridian LMS CLIENT Production environment. This period <br />all ows the CLIENT to validate that Meridian LMS application containing all configuration, and <br />integrations into the Production environment. Furthermore, it is the period in which the CLIENT is <br />to fina lize admin istrative configuration settings, new course and content readiness. <br />MERIDI AN Deliverables CLIENT Deliverables <br />De livery of fi nal brand ing , config urations, and <br />integrations into the Meridian LMS CLIENT <br />Productio n environment. <br />F inal sig n-off on the delivery of the <br />respective delivera bles as stated in task <br />B herein , by MERIDIAN. <br />Assumptions Acceptance Criteria <br />Go live support consi st of ten (10) business <br />days ' worth of imple mentati on resource <br />support post completion of the initial <br />deployment into the Meridian LMS CLIENT <br />Production environmen t. <br />Extens ion of the Go Li ve task as defined <br />herein will req uire additiona l fund ing . <br />Completion of ten (10) business day's <br />duration beyond the completion of the <br />initial deployment into the Meridian LMS <br />CU EN T Production environment. <br />Saas Agreement : Multi-Tenant meridianks.com   <br />  <br />City Council 14 – 33 8/5/2025