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Exhibit A Scope of Work – Graviton Consultant Agreement 31 4.2 Business Process Track The activities included in the business process track will define the City’s future state business processes, providing the foundation upon which the CEMLI, change management, training, and project management track implementation tasks are planned and executed. The business process track will establish the scope of business processes to be implemented. Those business processes will be configured, analyzed, and updated repeatedly through iterative formal review cycles. Multiple cycles of testing will be conducted where validation of the business processes serves as the acceptance criteria for the system. For Phase 2 ERP the business process track includes eight deliverables spanning the five Graviton implementation stages as depicted in the graphic below. For Phase 1 HCM, Payroll Validation Test serves as the ninth business process track deliverable. Graphic: Business Process Track Deliverables The success of implementation will be measured by how effective the City transitions to the best practice business processes that are native to the Oracle Cloud applications. The steps required to complete this transition are at the core of the business process track. 4.2.1 Conference Room Pilots Included in the business process track are three Conference Room Pilots. The Conference Room Pilot deliverables will be critically important in determining how the Oracle Cloud modules will be configured to meet the City’s requirements and how the City’s future state business processes will be updated. For each Conference Room Pilot the project team will conduct a series of work sessions to review City use cases and business processes identified during the plan and design stages. The Conference Room Pilot environment will be seeded with configuration and development assigned to the corresponding CEMLI Cycles. City and Graviton project team members will exercise the Oracle Cloud modules by unit testing the inventory of planned use cases and business processes. From the Cloud Business Process Familiarization deliverable through completion of the third Conference Room Pilot, the project team will continuously revise and test use cases, business processes, and CEMLIs. At the conclusion of each Conference Room Pilot, use cases and business processes will be updated to reflect City feedback and decisions. Subsequent Conference Room Pilots will be planned and the required CEMLI additions and updates identified. Graphic: Conference Room Pilots City Council 16 – 48 8/5/2025