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Exhibit A Scope of Work – Graviton Consultant Agreement <br /> 57 <br />4.4 Change Management Track <br />The change management track includes the strategies, tasks, and deliverables to facilitate the <br />organizations transition from its legacy systems and existing business processes to the Oracle Cloud <br />applications and the future state business processes that will be implemented as a result. The change <br />management approach combines methods to communicate the importance of change, project <br />processes and tools to identify and document change, and programs to assist City departments to <br />understand and prepare for change. The change management track includes five deliverables spanning <br />the five Graviton implementation stages as depicted in the graphic below. <br />Graphic: Change Management Track Deliverables <br /> <br />The project’s change management approach includes three complementary work streams: <br />communications, department readiness and operations transition. <br />The purpose of the communications workstream is to ensure the City’s stakeholders, departments and <br />users have the information required for successful implementation of the Oracle Cloud application and <br />business processes. The communications work stream will identify and categorize the stakeholders for <br />project communication purposes and provide direction for the “who, what, when and where” details for <br />the communications messages. <br />The department readiness workstream includes tools and methods to review and assess the readiness <br />of individual departments for implementation. In the department readiness workstream the project <br />team will document the applications and business process changes and develop readiness work plans <br />for departments to track their progress in adapting to the changes. <br />The operations transition workstream is designed to guide the City in its transition from implementation <br />to an operational state, with specific and detailed recommendations for post implementation <br />operations and maintenance support. This is necessary for the City’s organization to effectively support <br />the new Oracle Cloud system at go-live and beyond. <br />4.4.1 Change Management Tools <br />The Change Management Track includes the following implementation tools to aid the project team <br />with the three change management work streams described above: communications, department <br />readiness, and operations transition. <br />  <br />  <br />City Council 16 – 74 8/5/2025