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CP CIVICKUS rights of publicity or rights of privacy, (b) contains any defamatory material, or(c) violates any federal, state, local, or foreign laws,regulations,or statutes. 19. Customer is responsible for all activity that occurs under Customer's accounts by oron behalf of Customer.Customer agrees to (a) be solely responsible for all designated and authorized individuals chosen by Customer ("User") activity, which must be in accordance with this Agreement and the CiviePlus Terms of Use,(b)be solely responsible for Customer Data;(c)obtain and maintain during the term all necessary consents,agreements and approvals from end-users,individuals or any other third parties for all actual or intended uses of information, data or other content Customer will use in connection with the Services; (d) use commercially reasonable efforts to prevent unauthorized access to, or use of, any User's log-in information and the Services,and notify CivicPlus promptly of any known unauthorized access or use of the foregoing;(e)use commercially reasonable efforts to prevent unauthorized access to or use of the Services and CivicPlus Property and shall promptly notify CivicPlus of any unauthorized access or use of the Services and/or CivicPlus Property and any loss or theft or unauthorized use of any n User's password or username and/or personal information; and(f) use the Services only in accordance with applicable laws and regulations. 20. The Parties shall comply with all applicable local, state, and federal laws, treaties, regulations, and conventions in connection with its use and provision of any of the Services or CivicPlus Property. 21. CiviePlus shall not be responsible for any actor omission of any third-party vendor or service provider that Customer has selected to integrate any of its Services with. 22, Customer understands that CivicPlus must fastidiously allocate resources across all of its customers and specifically reserves necessary resources for Customer's Project Development. If any professional services, such as consulting or training, purchased by Customer are not used during the Project Development phase solely due to the inaction or unresponsiveness of Customer, then these services shall expire 30 days after completion of Project Development. The Customer may re-schedule any unused professional services during this 30-day period as mutually agreed upon by the Parties. Any professional services that have not been used or rescheduled shall be marked as complete and closed upon the expiration of the 30-day period. Data Security 23. CivicPlus shall, at all times, comply with the terms and conditions of its Privacy Policy. CivicPlus will maintain commercially reasonable administrative, physical, and technical safeguards designed to ,protect the security and confidentiality of Customer Data.CiviePlus will not modify Customer Data or disclose Customer Data,except(a)in order to provide the Services;(b)to prevent or address service or technical problems in connection with support matters;(c)as specifically directed or expressly permitted in writing by Customer, (d) in compliance with our Privacy Policy; or(f) if compelled by law. Notwithstanding the foregoing, CivicPlus reserves the right to delete, suspend, or block known malicious accounts without Customer authorization.Customer understands that CivicPlus has no obligation to provide the Services or maintain the Customer Data, information or other material if Customer's accounts are past due and unpaid as set forth in this Agreement. 24. Customer acknowledges and agrees that CivicPlus utilizes third-party service providers to host and provide the Services and store Customer Data and the protection of such data will be in accordance with such third party's safeguards for the protection and the security and confidentiality of Customer's Data. Notwithstanding anything to the contrary, CivicPlus shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom),and CivicPlus will be free(during and after the term hereof)to use such information and data to improve and enhance the Services and for other development,diagnostic and corrective purposes in connection with the Services and other CivicPlus offerings. civicplus.com 1 302 South 411 Street, Suite 500 1 Manhattan, KS 66502 1 888-228-2233