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Exhibit B <br /> Service and Maintenance Agreement <br /> TBS agrees to provide hardware, software, licenses necessary for the operation of <br /> hardware and software, installation services, training services, and support. <br /> 1. Hardware and Warranty Last <br /> 1.1 TBS will be responsible to order and deliver the hardware, do initial assembly, <br /> configuration, and testing, provide support and warranty service arrangements. <br /> 1.2 Hardware order will include correct cables,power cords, power panels, etc. required to <br /> use the hardware. <br /> 1.3 In joint effort,Library IT staff and TBS will set up,assemble,configure,and test <br /> according to the Project Implementation Plan,which may be amended as mutually agreed <br /> upon. <br /> 2. Software and License <br /> 2.1 The License is an annual fee which provides for the perpetual use of the licensed <br /> software and related materials as long as the annual license is renewed. Library may add <br /> software and user licenses under the term of this Agreement by paying additional license <br /> and maintenance fees. <br /> 2.2 Library will provide a server with minimum recommended specs and a Microsoft SQL <br /> with all the latest updates for connection for hosting the MyPC Server Product. <br /> 2.3 TBS will provide installation packages for the MyPC and PaperCut clients, as well as <br /> installation packages for the MyPC public reservation console. <br /> 2.4 TBS and Library will work together to create documentation for installation and <br /> configuration of the software packages to work in the Library environment. <br /> 3. Maintenance and Support <br /> 3.1 TBS will provide installation, configuration support as well as software, firmware <br /> updates,software upgrades, support calls and service, feature additions, periodic upgrades, <br /> database conversions, as well as TBS initiated improvements for all software and hardware <br /> purchased from TBS while under a maintenance and support agreement.All planned <br /> upgrades will be coordinated with Library to occur off peak hours. <br /> 3.2 TBS will provide a mix of remote and on-site support for immediate problem <br /> resolution. TBS will provide a login to TBS Support ticketing system for Library Staff to <br />