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10. Firm shall provide to the City an annual financial summary report as of June 30th (City's fiscal year end) including totals for receipts, net accounts receivable, total accounts receivable and collection percentage. This report should be submitted to the City no later than July 31 st of each year. 11. At any time, all records of the firm pertaining to the City shall be subject to inspection, review, or audit by City, State, or Federal officials, during the contract period and for seven years after the termination of the contract. 12. Firm shall guarantee the confidentiality, security and safety of all files,documents and information provided by the City, except as to disclosure required by federal and state laws and regulations. 13. Firm will exercise its best ethical, prudent, lawful, and professional efforts to secure collections on all accounts referred by the City. Collections activities shall comply with all federal, state and local laws,and applicable regulations including but not limited to the Federal Fair Debt Collection Practices Act. 14. Firm will process all customer payments in accordance with applicable Payment Card Industry (PCI) security requirements. 15. Firm shall be HIPPA(Health Insurance and Portability and Accountability Act of 1996)compliant and maintain compliance throughout the term of the contract. 16. In accordance with the Fair and Accurate Credit Transaction (FACT) Act, the firm must have an identity theft prevention program in place. 17. Firm shall report all uncollectible accounts to Experian. Reporting must be done in accordance with all federal, state and local laws, including but not limited to, the Fair Debt Collections Practices Act, the Federal Equal Credit Opportunity act, and the Consumer Credit Protection Act. Firm shall not report accounts to Experian until the firm has worked the account for 45 days. At the request of the City,the firm shall remove an account notification from Experian and provide a copy of that notification to the City. The City retains the right to recall any accounts assigned for collection without charge or penalty from the firm. Upon recall by the City, no further collection efforts on recalled accounts may be undertaken. If the account being recalled was reported to Experian, it is expected that the record be cleared from the customer's credit report and written confirmation provided to the City upon request. 18. Firm reporting shall comply in accordance with the Federal Fair Credit Reporting Act (FCRA) regulations which established two types of debt categories. 1) "Permissible Debt" such as, unpaid utility billings, unpaid paramedic billings, and any unpaid sums relating to City Services which were electively sought or contracted for from the City, and 2) "Prohibited Debt" such as, taxes, licensing and permit fees, towing & impound fess/costs, administrative code violations, and damage to City property. Permissible debts may continue to be reported to credit reporting agencies;prohibited debts may not. 19. Firm shall not assign or subcontract any portion of this agreement or transfer or assign any claim, pursuant to the contract, without the written consent of the City. 20. Firm shall make contacts with delinquent accounts under the name of the firm and not the City of Santa Ana. 21. Firm shall instruct consumers to submit payments to the firm and not to the City of Santa Ana except by written agreement by the City. The firm shall be notified of any payments made to the City of Santa Ana for accounts under collection with the firm.The firm will be entitled to collection fees only if notice was sent to the assigned accounts. The firm will not be entitled to collection fees if payment was submitted to the City and no work was yet done on the assigned accounts. 22. Firm shall collect and deposit payments from customers and on no later than the 20"' day of every Page 12 of 13 42068906v1