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Exhibit A Scope of Work— Graviton Consultant Agreement <br />4.4.3 Change Management Track Deliverables <br />For each implementation phase, there will be 5 change management track deliverables to be completed <br />over the course of implementation. The graphic below depicts the implementation stages and the <br />corresponding change management deliverables that will be completed. Each deliverable will be <br />included in the project schedule. <br />Graphic: Change Management Deliverables <br />Plan Build 'test Deploy <br />E tUesign <br />�0 a g Cpmmuni.V— change lnpaet Department ap¢Plan pnalysls PeadlnefS TransErion <br />Preparing for Change <br />Early stages focus an building awareness <br />of and desire for change: <br />Stakeholder Analysis <br />Change Management Plan <br />Communications Schedule <br />Managing Change <br />Middle stages focus on assessing change <br />impact and completing tasks to prepare <br />organization for Change <br />Change Impact Analysis <br />Department Readiness <br />Reinforcing Change <br />Later stages focus an the Organization <br />transitioning from project to operations <br />• Operations Plan <br />• RASCI chart for roles and responsibilities <br />• System Governance <br />• Data management <br />The table below lists the change management track deliverable, the deliverable acceptance criteria, the <br />City's role in the completion of the deliverable, and the role Graviton will play in the completion of the <br />deliverable. Upon development of the deliverable, the Graviton project manager will submit the <br />deliverable and the City will review and approved the deliverable in accordance with the deliverable <br />submission and approval process defined by the Project Management Plan deliverable that will be <br />developed and approved during the plan stage of the project. <br />*=Aal <br />6° [_q'RAVITON <br />GON4ll LTING SERVICES <br />