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reference. Santa Ana ranks as the fourth densest city in the entire nation. SAWC,through its central <br /> location in downtown Santa Ana, shall provide and/or coordinate W10A services to individuals, <br /> providing them with the necessary skills to participate in building a world-class workforce in Santa <br /> Ana. The SAWC offers the community a variety of informational, employment and training <br /> services based on individual needs. Those needs are met by the combined efforts of the SAWC <br /> Partners as described by the Santa Ana AJCC Partner Services, included herein as Attachment 2 <br /> and incorporated herein by reference. <br /> B. SERVICES PROVIDED AT THE SANTA ANA WORK CENTER <br /> Services and referrals provided at the SAWC by AJCC Partners may include, but are not limited <br /> to, the following: <br /> 1. Basic Career Services: <br /> a. Eligibility detennination; <br /> b. Outreach, intake, and orientation to information and services; <br /> c. Initial assessment of skill levels, including: literacy, numeracy, and English <br /> proficiency; and, aptitudes, abilities, and support service needs; <br /> d. Labor exchange services, including: <br /> i. Job vacancy Iistings in labor market areas; <br /> ii. Information on job skills needed to obtain the vacant jobs; and, <br /> iii. Information relating to in-demand occupations, including earnings and <br /> opportunities for advancement; <br /> e. Provision of performance and program cost information on the Eligible Training <br /> Provider List ("ETPL") eligible programs by program and type of provider <br /> f. Provision of information in acceptable formats and languages that identify actual <br /> performance against performance accountability measures <br /> g. Provision of information related to support services <br /> h. Provision of information and assistance in filing Unemployment Insurance claims; <br /> and, <br /> i. Assistance in establishing eligibility for programs of financial aid assistance for <br /> training and education programs not funded through WIOA. <br /> 2. Individualized Career Services: <br /> a. Comprehensive and specialized assessment of skill levels and service needs <br /> including: Diagnostic testing; and, other assessment tools; <br /> b. In-depth interview and evaluation to determine barriers and goals; <br /> c. Development of Individual Employment Plan(IEP)to identify goals, objectives, <br /> and services; <br /> d. Group counseling; <br /> e. Individual counseling; <br /> f Career planning; <br /> g. Short-term pre-vocational services, including: development of learning skills; <br /> communication skills; and, other soft skills to prepare individuals for employment <br /> or training; <br /> h. Workforce preparation activities, including: basic academic; and, obtaining other <br /> skills necessary for successful transition into postsecondary education, training or <br /> employment; <br /> 4 <br />