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C. LANDLORD/TENANT COUNSELING: Handle about 1,230 requests for service,from about 1,100 <br /> unduplicated households comprised of about 4012 people,addressing about 4,070 inquiries,disputes or <br /> issues. Most discrimination occurs within the landlord-tenant relationship,so this service facilitates our <br /> primary goal by assisting in uncovering possible housing discrimination.About 30%of the discrimination <br /> investigative caseload comes from contacts that were initially presented as landlord-tenant disputes or <br /> issues.We will assist housing consumers and providers in resolving questions and avoiding disputes over <br /> evictions,deposit returns,substandard conditions,and other landlord-tenant matters, including the City's <br /> Rent Stabilization and Just Cause Termination ordinances.Staff members counsel housing consumers and <br /> providers about both their rights and responsibilities. <br /> D.CITY ADMINISTRATIVE SUPPORT:- Provide data collection,analysis and reporting to City of Santa Ana <br /> CDBG administrators,as well as HUD auditors, as required. As requested we will assist in the preparation of <br /> fair housing action plans,and will provide annual accomplishment data for inclusion in the City's <br /> Consolidated Annual Performance and Evaluation Report(CAPER).We will support efforts to implement <br /> EXHIBIT A- Page 2 <br />