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EXHIBIT A <br /> SCOPE OF SERVICES <br /> The Santa.Ana Zoo is in the process of implementing the Centarn.an software system and has just rolled <br /> out the first Phase of the project: online ticketing. You have asked AEF to continue to participate in the <br /> implementation of other phases. These phases are anticipated to be the following: <br /> PHASE PROCESS <br /> la Online City ticket admissions. <br /> I Online City group reservations. <br /> 2 Online FOSAZ donations. <br /> 3 Online FOSAZ memberships. <br /> 4 Admission tickets on City POS. <br /> 5 Online Special events and rentals. <br /> 6 Free passes administered by FOSAZ at City POS. <br /> 7 Online FOSAZ ride tickets. <br /> 8 FOSAZ ride tickets on City POS. <br /> 9 Memberships, donations and ride tickets on FOSAZ POS <br /> 1.0 Gift cards and group payments on City POS. <br /> I 1 Gift Shop sales on FOSAZ POS. <br /> In support of this work, AEF would continue to perform the following activities: <br /> ■ Manage key project activities to ensure both the vendor as well as Santa Ana Zoo staff are performing <br /> required activities. <br /> ■ Participate with the Santa Ana Zoo team members in learning the capabilities of the new software and <br /> how to best implerncnt the features to meet internal needs. <br /> ■ Review key deliverables and coordinate all revisions required, <br /> ■ Participate in key design meetings with Santa Ana Zoo staff and the software vendor. <br /> ■ . Review and assist in resolving any key issues that might arise throughout the project for items such as <br /> working with Treasury on financial integration issues. <br /> ■ Test the new system as necessary to support the Santa Ana Zoo team. <br /> ■ Document key features for staff training. <br /> ■ Participate in the rollout:to the public of the new features of the software that impact them(e.g., <br /> online ticketing,mobile app and kiosk use) <br />