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(9) <br />VII. REFERENCES <br />CITY OF SANTA ANA <br />Contractor shall provide three (3) references from other similar public agencies for which services <br />similar to those specified in this RFP have been performed, including contact names and <br />telephone numbers. Use ATTACHMENT B — References. The respondent grants permission <br />for the City to contact any individuals listed as references. <br />City may disqualify a Proposer if.- <br />• References fail to substantiate Proposer's description of services and <br />deliverables provided; or <br />• References fail to support that Proposer has a continuing pattern of providing <br />capable, productive, and skilled personnel, or <br />• City is unable to reach the point of contact with reasonable effort. It is the <br />Proposer's responsibility to inform the point of contact(s) of normal City <br />working hours. <br />VIII. MINIMUM SCOPE AND LIMIT OF INSURANCE <br />See Exhibit 11 — Sample Agreement <br />IX. SELECTION PROCEDURES & CRITERIA <br />A. Evaluation: The City will establish a proposal review committee. The review committee will <br />evaluate proposals based on the response to the RFP, which includes adherence to outlined <br />directions and format, and the City evaluation criteria set forth below. <br />B. Scoring Criteria: Proposers will be ranked by the review committee based on the following <br />criteria: <br />CATEGORY <br />POINTS <br />Responsiveness to RFP <br />• Proposal's compliance with the requirements of this RFP. <br />• Scope of Services offered including ability to provide optional services. <br />30 <br />• The value to any new and/or innovative product or service suggestions or <br />other new ideas and enhancements. <br />Understanding of Need <br />Include milestones of completion of key tasks, to be completed by specific <br />25 <br />team members. <br />Relevant Project Experience/Schedule of Delivery <br />• Relevant project experience within the last 5 years, including experience <br />with public agencies. <br />30 <br />• The experience, resources, and qualifications of the firm and individuals <br />assigned to this account, including manager, supervisor and assigned <br />staff. <br />Fee <br />10 <br />TOTAL POSSIBLE SCORE <br />100 <br />Before interviews - if held <br />10 <br />