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_ CITY OF SANTA ANA EXHIBIT SCOPE OF SERVICES A. INTRODUCTION AND BACKGROUND The City of Santa Ana Public Works Agency---Water Resources Division oversees and maintains the daily operations of the Water System and Sanitary Sewer System. The City's water system has an average day demand of about 30 million gallons (MG)with 45,000 service connections. It is comprised of approximately 478 miles of water main, 45 MG of storage at five (5)sites, seven (7) MWD connections, 21 groundwater wells, seven (7) pump stations, four(4) pressure regulating stations and utilizes two (2) pressure zones. The City desires to retain a qualified Consultant to provide support services, maintenance, licensing, and onsite GIS professional staff to support the Water Resources Division's infraMAP Software Application. The City's Water Resources Division currently uses the infraMAP Software asset maintenance software to schedule work and emergencies in multiple departments which include, Engineering, Water Production, Water Quality, Water Maintenance, Sewer Maintenance, Meter Services, and others as needed. The selected vendor is intended to provide both onsite and offsite support services for the City. The Consultant shall be available on an on-call basis, 24 hours a day, seven days a week to provide support services, maintenance, licensing, and onsite GIS professionals to support the City's infraMAP software application. B. CONSULTANT RESPONSIBILITIES The Consultant shall provide all labor, materials, services, and equipment necessary for the services described herein. The Consultant shall possess all Federal, State and Local permits, licenses, and approvals necessary to provide goodiservices required in the Scope of Work. C. SCOPE OF SERVICES The City is seeking qualified Consultants to provide GIS professional services which will involve maintaining both the infraMAP database and Esri database to ensure the two databases are in sync at all times. The selected vendor is intended to provide user licensing for the infraMAP software for 200 internal and external users. The Consultant shall provide onsite services of a minimum of 32 hours and a maximum of 40 hours per week for standard support. Additional onsite hours for training, asset verification, and department meetings, can amount to 50 hours per month above the required onsite time. The onsite staff/personnel must have a minimum of 5 years Esri experience and have the skillset to work in Esri ARC PRO for 5 years. The onsite staff/personnel must have a minimum of ten years' experience in the field providing map updates with high accuracy GPS products for map verifications for departments requesting the corrections. The GPS equipment must be provided by the Consultant. Work by the Consultant may include operating portions of the Water system which will require CA Department of Health certified personnel. The lead on the project must currently hold a D-3 license and other key field staff shall hold a D-2 license. If work is required to the water system, the Consultant must hold the required CA State license with an A license preferred.