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D. Every effort shall be made to find an acceptable solution <br /> to the grievance through this informal process. <br /> E. In order that this informal process may be responsive, <br /> all parties involved shall expedite this process. If, within thirteen <br /> (13) working days, a mutually acceptable solution has not been reached at <br /> the informal level, the employee shall then set forth the grievance in <br /> writing, indicate the nature of the action desired, sign it, and submit <br /> it in duplicate to his or her immediate supervisor. At this point, the <br /> grievance review process becomes formal. Should the grievant fail to <br /> file a written grievance, and in the manner specified above, within ten <br /> (10) working days after discussing the grievance with his or her Section <br /> Commander, the grievance shall be barred and waived. <br /> Section 3. Formal Process. <br /> A. If the grievance is not resolved through the informal <br /> process, and a written grievance is filed within the time limits set <br /> forth above, the grievant's immediate supervisor and Section Commander <br /> will add their comments and any justification they consider proper, sign <br /> it, and forward it to their Division Commander without undue delay, or in <br /> no case, more than three (3) working days. <br /> B. The Division Commander, after study of the case, shall <br /> attach his or her decision and reasons therefore, and return them to the <br /> employee within three (3) working days after receipt of the written <br /> grievance. <br /> C. If no satisfactory settlement has been reached at the <br /> division level, the employee may, within six (6) working days after <br /> receipt of the Division Commander's decision and reason(s) therefore, <br /> carry the matter to the Chief of Police. To do so, the employee shall <br /> describe on separate correspondence, the reason why he or she is not <br /> satisfied, and shall submit this, with the original form through his or <br /> her superior officer and Division Commander to the Chief of Police. <br /> Failure of the grievant to take this action will constitute a waiver and <br /> bar to the grievance, and the grievance will be considered settled on the <br /> basis of the Division Commander's response. <br /> D. If the grievant files a written grievance to the Chief of <br /> Police in the manner and within the time limits specified in "C" above, <br /> then a conference shall be held at the request of the employee or the <br /> Chief of Police. <br /> E. The Chief of Police shall inform the employee of his <br /> action within ten (10) working days after receipt of the request for <br /> settlement. The original of the grievance form and the Chief's decision <br /> shall be filed in the Personnel Records of the department. <br /> F. If no satisfactory settlement has been reached at the <br /> departmental level, the employee may, within six (6) working days after <br /> being informed by the Chief of Police of his decision on the matter, and <br /> the reasons thereof, submit the grievances in writing to the City <br /> -32- <br />