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LD Residential or <br />Non-FSE <br />Commercial <br />Process Flow <br />Perform Lateral <br />Repair/Replace <br />Yes <br />HD Residential <br />Repair/Replace <br />Required? <br />Process Flow <br />Customer <br />Request <br />No <br />Yes <br />Mainline CCTV <br />No <br />No <br />Findings <br />Issue CW <br />No <br />LD Res orPreliminaryLateralRevocation Warning No Further <br />Lateral <br />YesNo <br />Yes <br />Yes <br />Follow-upImpacted <br />FSE?Action <br />Non-FSEAssessmentImpactedRepair/ReplaceLetter/Schedule <br />CCTVBy FOG? <br />Comm?Complete?By FOG?Required?Follow-upRequired <br />No <br />CCTV (2-3 mos) <br />No <br />No <br />Yes <br />Yes <br />Yes <br />Continue to <br />Monitor? <br />Request Clean/CCTV <br />Issue Letter Requiring <br />from Customer (Verbal) <br />Routine Lateral <br />Perform Lateral <br />Maintenance (3-6mos) <br />Repair/Replace <br />Provide education (flyer) <br />Continue to Monitor No <br />Process Flow <br />to Customer <br />Impacted <br />Repeat CCTV <br />By FOG? <br />Yes <br />Issue Corrective <br />No <br />SSO ResponseActions Letter to <br />Issue CW <br />Public SSO? <br />SSO Event <br />Process FlowPrivate Property <br />Revocation Letter <br />Yes <br />Yes <br />FOG ComplianceNon-ComplianceWarnings/NOVs/Repeated <br />Owner(s) <br />Requiring Grease <br />InspectionIdentified?CitationsNOVs <br />Interceptor <br />Yes <br />Installation <br />No <br />No <br />Follow-up/ <br />Characterization <br />Process Flow <br />Continue Routine <br />FOG Inspections <br />Santa Ana Enforcement/Lateral Evaluation Process Flow –Draft <br />7/15/2009 <br /> <br />