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(b) When upon test, a meter is found to be registering more than two (2) percent fast, the city will refund to the
<br />customer the amount of the overcharge based on corrected meter readings for the period the meter was in
<br />use, but not exceeding a period of six (6) months.
<br />(c) When upon test a meter two (2) inches or less in size is found to be registering more than twenty-five (25)
<br />percent slow, the city may bill the customer for the amount of the undercharge based upon corrected meter
<br />readings, seasonally adjusted for the period the meter was in service, but not exceeding a period of four (4)
<br />months.
<br />(d) When upon test a meter three (3) inches or larger in size is found to be registering more than five (5) percent
<br />slow, the city may bill the customer for the amount of the undercharge based upon corrected meter
<br />readings, seasonally adjusted for the period the meter was in service, but not exceeding a period of four (4)
<br />months.
<br />(e) Customers are required to keep their plumbing pipes, service pipes, and all facilities on the customer's side
<br />of the meter in good order and are required, at their own expense, to locate and repair any leaks. It is not
<br />the city's responsibility to locate or repair any water facility on the customer's side of the meter. No
<br />allowance will be made on a customer's bill for loss of water, once the water is delivered to the customer's
<br />side of the water meter.
<br />(Ord. No. NS-2921, 5, 8-1-17)
<br />Sec. 39-22. Finance director; responsibility; administrative authority.
<br />(a) The director of finance shall have responsibility for administering the city's consolidated municipal utility
<br />services accounts (refuse and refuse related, sanitation and sanitation related, sewerage and sewerage
<br />related, and water and water related, including fire line service) as they correlate to account establishment
<br />and maintenance, billing, payment processing, collection, and customer service operations.
<br />(b) To efficiently and equitably implement the purpose and intent of the general provisions of this chapter
<br />subject to his administration, including those portions of chapters 16 and 18 relating respectively to refuse
<br />service charges and sanitation service charges in connection with municipal utility services accounts/billing
<br />statements, the director of finance may vary and adjust the strict procedural, billing, collection, enforcement,
<br />or other administrative requirements. In addition, the director of finance shall have the power, for good
<br />cause shown, to waive, abate, adjust, refund, or reduce any commodity consumption, charge, other charge,
<br />fee, or penalty imposed, or deposit demanded. The director of finance may in his discretion exercise this
<br />authority on a case -by -case basis in connection with any individual applicant or customer, or other person or
<br />legal entity, or on a class -by -class basis in connection with any category, class or subclass of applicants,
<br />customers, or other persons.
<br />(c) In connection with the above described chapters and provisions subject to his administration, the director of
<br />finance shall have the authority to settle, discontinue, or waive the collection of any claim, or class of claims,
<br />for good cause shown, or if it appears that further proceedings would be without merit, or if the
<br />administrative or legal cost therefore would be excessive, or if the amount of the claim in question is de
<br />minimus. A claim, or class of claims, shall be deemed to be de minimus whenever the total amount of the
<br />claim is determined by the director of finance to be equal to or less than the total anticipated administrative
<br />costs associated with collecting the amount. The director of finance may in his discretion determine this
<br />amount on a case -by -case basis or on a class -by -class basis.
<br />(d) The director of finance shall have the further authority to interpret, make rules and regulations, and
<br />establish guidelines not inconsistent with the provisions of this chapter, subject to his administration, or
<br />those portions of chapters 16 and 18 relating respectively to refuse service charges and sanitation service
<br />charges in connection with municipal utility services accounts/billing statements, as may be necessary or
<br />(Supp. No. 30)
<br />Created: 2025-01-29 11:22:13 [EST]
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