Item 07 - Sewer System Management Plan 2025 Update

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of Santa Ana Section 11: Communication Section 11: Communication Program Section 11 of this SSMP addresses the requirements included in Attachment D-11 of the Order. The requirements state: Communication Program: The Plan must include procedures for the Enrollee to communicate with: (a) The public for spills and discharges resulting in closures of public areas, or that enter a source of drinking water, and the development, implementation and update of its SSMP, including opportunities for public input to Plan implementation and updates. (b) Owners/operators of systems that connect into the Enrollees system, including satellite systems, for system operation, maintenance, and capital improvement - related activities. The City communicates on a regular basis with the public on the development, implementation, and performance of its SSMP. The communication system allows the public the opportunity to provide input to the City as the program is developed and implemented. The City has also created a plan of communication with systems that are tributary and / or satellite to the City's sanitary sewer system. The Water Resources Manager provides interested parties with status updates on the implementation of the components of the SSMP and also considers comments made by interested parties. Additionally, the City's website (www.santa-ana.org) presents information about on -going efforts, general information, as well as meeting agendas and minutes. The City website's Sewer Services homepage has links to water and sewer design guidelines (including the sewer construction standards document), the FOG control program (including permit applications, and BMP documents in multiple languages and other helpful guidelines), sewer line stoppages, 2019 sewer rate study, sewer plans and documents (including the SSMP and Sewer Master Plan), and sewer resources (including the WDR Order, CIWQS resources, and more). 11.1 Communication of Spills and Discharges The City website's Sewer line stoppages link contains procedures for how to avoid stoppages, including BMPs and to minimize spills that do occur. The Public Works department phone number is made available for the public to call in the event of a break-in or the collapse of the sewer lateral beyond the residential property line or for general assistance to contain a spill. 11.3 Supporting Documents There are no applicable documents for this section. 2025 11-1