Laserfiche WebLink
Use or disclosure of data contained in this page is subject to the restriction on the title page of this proposal. <br />ironmountain.com | 1.800.899.IRON (4766) Page 4 of 18 <br />Public Sector Master SOW Form Rev. 5/21/2024 <br /> <br />Turnaround Requirements <br />Please note: Turnaround time is defined by the time Iron Mountain receives the documents for processing to the time the <br />digitized images and data are made available to Customer. <br />▪ Backfile turnaround requirements will be mutually agreed upon during the implementation of this solution, unless <br />otherwise specified. <br />▪ A test box was not digitized for this project as a representative sample of the Customer's documents. All <br />processing assumptions contained herein are based directly upon the information provided by the Customer. <br /> <br />The above SLA applies only to the maximum volume amounts specified within this SOW. Items exceeding that maximum <br />will be processed within the SLA if possible; however, will not count against Iron Mountain’s achievements to the SLA. <br />Documents over the maximum volume amount will be processed the following business day in a “First-In First-Out” (FIFO) <br />order. <br /> <br />Logistics <br />Location 1 <br />The information below refers to records/documents stored at the location listed below: <br />City of Santa Ana <br />ATTN: Maria Hodson <br />20 Civic Center Plaza, 1st Floor <br />Santa Ana, CA 92702 <br /> <br />Additional Details <br />▪ Documents/records will be made available to Iron Mountain all at one time. <br />▪ The estimated number of boxes is 370. <br /> <br />Volume Fluctuations <br />▪ Volume is not expected to fluctuate. <br /> <br />Expected Volumes <br />Hard Copy <br /> <br />Backfile <br />Number of Files <br /> <br /> <br />1,650 <br />Average Documents per File 6 <br />Average Pages per Document 61.7 <br />Percentage of Duplexed Pages 20% <br />Estimated Total Number of Images 732,600 <br />EXHIBIT 2 <br />  <br />  <br />City Council 12 – 12 11/4/2025