Item 26 - Agreement for Data Analytics and Visualization_20251126164046995

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Docusign Envelope ID: 9BDBD300-F972-4CC8-8D30-40FE04AAD195 `/ Peregrine Peregrine Technologies Attachment B: Service level Agreement September 29, 2025 1. Purpose and Relationship to Agreement This Service Level Agreement ("SLA") describes the service level commitments provided by Peregrine Technologies ("Peregrine") to the End User regarding the availability, support, and maintenance of the Service. This SLA forms part of, and is governed by, the applicable Agreement between Peregrine and End User, which may consist of the End User License Agreement and Terms of Service (EULA/TOS) and/or the applicable Sales Agreement, Reseller Sales Order, or accepted Reseller Quote (collectively, the "Agreement"). All capitalized terms not defined in this SLA shall have the meanings set forth in the Agreement. In the event of a conflict between this SLA and the Agreement, the Agreement shall control except with respect to the specific terms of service availability, support, and remedies set forth herein. 2. Definitions For purposes of this SLA, the following definitions apply: Agreement means the applicable End User License Agreement and Terms of Service (EULA/TOS) and, if applicable, any order entered into between Peregrine and the End User governing the End User's access to and use of the Service. Availability means the percentage of time during a calendar month that the Service is operational and accessible, excluding Excluded Downtime. Downtime means any period during which the Service is not materially available to End Users, excluding Excluded Downtime. Excluded Downtime means any period of unavailability caused by Scheduled Maintenance, Emergency Maintenance, or by circumstances beyond Peregrine's reasonable control, including but not limited to Force Majeure Events as defined in the Agreement. Emergency Maintenance means maintenance performed outside of Scheduled Maintenance windows in response to urgent events, including security threats or critical system failures. Incident means an event that impacts the availability, functionality, or performance of the Service. Scheduled Maintenance means planned maintenance periods during which the Service may be unavailable, as described in the Scheduled Maintenance and Emergency Maintenance section of this SLA. Service means the Peregrine platform and related software and services made available to the End User under the Agreement.