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Item 30 - Agreements for Video Surveillance System Upgrade and Maintenance and Repair Services
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12/02/2025
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Item 30 - Agreements for Video Surveillance System Upgrade and Maintenance and Repair Services
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11/26/2025 9:08:08 AM
Creation date
11/26/2025 8:45:25 AM
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City Clerk
Doc Type
Agenda Packet
Agency
Police
Item #
30
Date
12/2/2025
Destruction Year
P
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Docusign Envelope ID: EFBAE12B-2D33-4238-BDF3-3F19EEEB5AEF <br />Equipinent To!:al <br />Total Labor <br />Misc <br />Freight Costs <br />Tax if Applicable <br />Total Project Price <br />I O% Contingency <br />PROJECT FINAL TOT AL <br />635,956.30 <br />186,268.00 <br />17,969.50 <br />55,297.41 <br />60,438.67 <br />955,929.88 <br />95,592.99 <br />1,051 ,522.87 <br />9. Convergint shall provide Canopy Remote Device Management (RDM) Pro to monitor the <br />Velasea servers' performance in real-time 24/7. It provides real-time performance tracking <br />with automated alerts (email/SMS) for critical ISSUES for the new servers. <br />* Any existing non-Velasea equipment can be potentially monitored via an upgraded <br />version Canopy RDM Enterprise <br />10. Convergint will provide a customer support program (CSP) with quarterly preventive <br />maintenance per the item listed below. <br />Location Qty of <br />cameras <br />Frequency Estimated <br />hours Lift included <br />Santa Ana Libraries (4 locations)48 4 96 None <br />PAAL and Centennial Park Regional <br />Training Facility 15 4 30 None <br />Jail (Interior - Test & Inspect)Estimation: 300 4 320 <br />Jail (Exterior - Test, Inspect & Clean)Estimation: 45 4 180 <br />Pole cameras per RFP 45 4 180 Lift included - 2 weeks <br />per maintenance <br />Remaining cameras EXTERIOR <br />(total current Milestone license 803 - <br />45 pole cameras x assuming 30%) <br />227 4 454 Lift included - 4 weeks <br />per maintenance <br />Remaining cameras INTER-10R <br />(total current Milestone license 803 - <br />45 pole cameras x assuming 70%) <br />531 4 531 None <br />Servers and network switches 32 4 373 None <br />TOTAL 2,164 <br />Preventative Mainterance Table <br />* The CSP did not include any Service Software Agreement. <br />11. Convergint has based the calculations for the test and inspect of the Santa Ana jail on the <br />following assumptions: <br />* 4 trips yearly, consisting of 2 techs for 1 week each time period. <br />* Convergint assumes access to all cameras and servers to visually inspect the devices. <br />* Convergint has built in some time delays due to access, security check point and other <br />unforeseen delays <br />* Affer the initial City wide site assessments, Convergint and the City may make changes <br />to the frequency and duration of the test & inspect site visits. <br />12. Convergint will provide one (1) CSP technician dedicated to support the CSP. <br />* Primary Responsibility: The technicain core function is to execute the ongoing <br />preventative maintenance (PM) for the systems outlined in the original RFP. <br />convergint"31Page
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