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ARTICLE XIX <br />19.0 GRIEVANCE REVIEW PROCEDURE <br />19.1 Definition of a Grievance. A grievance shall be defined as a timely complaint by the <br />Association concerning the interpretation or application of specific provisions of this MOU. <br />The parties can mutually agree to extend any deadlines in this Article. <br />19.2 Step 1. <br />A. The Association shall first attempt to resolve the grievance at Step 1 with the <br />Executive Director of Human Resources or designee without undue delay, but in no <br />case, beyond a period of ten (10) calendar days after the occurrence of the alleged <br />incident giving rise to the grievance, or when the grievant knew or should have <br />reasonably become aware of the facts given rise to the grievance. <br />B. The Executive Director of Human Resources or designee will respond to the <br />grievance within fourteen (14) calendar days of receiving the grievance. <br />C. Every effort shall be made to find an acceptable solution to the grievance at Step 1. <br />19.3 Step 2. <br />A. If the Association is not satisfied with the response from the Executive Director of <br />Human Resources or designee, the Association must submit the grievance in writing <br />to Step 2 (binding arbitration) to the Executive Director of Human Resources or <br />designee within ten (10) calendar days of receiving the Step 1 response. Should the <br />grievant fail to file a written grievance at Step 2 within ten (10) calendar days after <br />receiving the response at Step 1, the grievance shall be barred and waived. <br />B. The City and Association agree to select an arbitrator in the following manner: <br />1. The City and Association shall refer to the mutually -approved standing list of <br />arbitrators as specified in Section 192(B)(2)(b). <br />2. The City and Association shall select an arbitrator from the standing list via <br />the striking method. The parties shall mutually agree which party strikes the <br />first name. If the parties cannot mutually agree, the parties shall toss a coin to <br />determine who shall strike the first name. Once the arbitrator is selected, the <br />parties will contact the arbitrator to schedule a hearing. <br />3. If none of the identified arbitrators are able to take the case, then the parties <br />51 <br />