CONFIDENTIAL ASSOCIATION OF THE CITY OF SANTA ANA (CASA)

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C. The Department Head or City Manager or designee shall deliver the written response to the employee within ten(10) calendar days after meeting with the employee. 2. St. ep 2. a. Filing the appeal: If the employee is not satisfied with the Department Head's or City Manager's or designee's decision, they (or their representative) shall submit a written notice of appeal to be submitted to an impartial arbitrator for a final and binding decision. The Association may elect to submit the appeal to the City Manager for review in lieu of binding arbitration; in that case,the decision of the City Manager shall be final and binding Such written notice of appeal shall be submitted in writing to the Executive Director of Human Resources or designee within ten (10) calendar days of receiving the written decision from the Department Head or City Manager or designee. b. The City and Association shall create and maintain a list of three(3) to five (5)mutually approved arbitrators. C. The City and Association shall select an arbitrator from the standing list via the striking method. The parties shall mutually agree which party strikes the first name. If the parties cannot mutually agree,the parties shall toss a coin to determine who shall strike the first name. Once the arbitrator is selected,the parties will contact the arbitrator to schedule a hearing. d. If none of the identified arbitrators are able to take the case,then the parties will request a list of seven (7) arbitrators from the State Mediation and Conciliation Services. Once the list is received, the representatives of the parties shall strike names until an arbitrator is chosen. The parties shall mutually agree which party will strike the first name.If the parties cannot mutually agree,the parties shall toss a coin to determine who shall strike the first name. Once the arbitrator is selected, the parties will contact the arbitrator to schedule a hearing. e. Hearing Process: During the hearing, the formal rules of evidence do not apply. The cost of the arbitrations, including but not limited to the list of arbitrators, the arbitrator themselves, and the court reporter, shall be split evenly between the City and the Association. The arbitrator's decision will be final and binding. The arbitrator shall issue the decision within thirty (30) calendar days from the conclusion of the hearing, unless the parties agree otherwise. 15.3 Informal Appeals Procedure CONFIDENTIAL ASSOCIATION OF SANTA ANA (CASA) MOU: JULY 1,2025 THROUGH JUNE 30,2028 Page 51 13139922.1 SA370-001