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At Gammum A Division of ldentiSys Capture Monitor Provision:-Capture may install a small applet on the server to actively monitor the hardware and health of the hardware and specific functions of the software,if applicable. Capture will he notified via email of any event. Capture will reply to any alerts in accordance with the customer's SfA,if applicable. It is understood that Agreement does NOT include: ♦ Replacement of Uninterruptable Power Supplies(UPS),DVD Media,Blue Ray Media,converters,cords,cables, and or A/C adapters. • Any necessary reformatting or repair as a result of the customer's voluntary upgrade or change in operating system or database,or any virus contracted by customer's network and/or changes caused by changes made in the customer's network environment. ♦ Repairs made necessary by use of non-manufacture parts,cleaning tools,supplies,etc. ♦ Repairs made necessary by accident,abuse,fire,water,storm,burglary,self-repair,or any act of God,as well as maintaining,utilizing,and/or storing the equipment in a manner other than instructed. ♦ Repairs made necessary by power surges,outages,or any other power issues where equipment is affected due to lack of or insufficient protection by Capture Technologies-approved Uninterrupted Power Supply(UPS). Any relocation of equipment covered by Agreement may cause equipment to be re-evaluated for coverage qualification and pricing.Relocations performed by Capture Technologies technicians will ensure continued coverage,however this is not a covered service and will be charged at the normal labor rate of$275/hour with a four-hour minimum.If customer performs relocation,Capture Technologies must be notified and allowed to schedule a non-billable post-move inspection to ensure the equipment still qualifies for coverage.Service agreement covers one free post-move inspection per coverage period.If the equipment is found to have been damaged from the move,Agreement will be null and void,with no refund,until the equipment is repaired at the customer's expense. Hardware or software provided by a vendor other than CTI may not be added to this system.Any access to the system by non-CTI vendor shall void this Agreement. Additional components purchased from CTI during Agreement period may be added at a pro-rated amount to correspond with Agreement anniversary date.Either party may terminate this Agreement with or without cause by providing THIRTY(30)days notice,in writing,to the other party. From time to time the manufacturer will notify us that a certain piece of equipment has reached the determined "end of fife". Once we receive the notification,the manufacturer will no longer support said equipment after this date. In such cases,you will be notified so appropriate steps can betaken to replace the equipment. Once a piece of equipment reaches its"end of life"we can no longer guarantee that we will be able to get parts for the Voice Recording System,however we will do everything in our power to keep the equipment in working order. If it is determined by Capture Technologies service engineers that a piece of equipment is beyond economical repair,or if parts become unavailable,then the remainder of the service agreement will be credited to coverage on a new piece of equipment.