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Reservation of Rights. Products, Fixes, and Service Deliverables are protected by copyright and <br />other Intellectual properly rights laws and International treaties. Microsoft reserves all rights not <br />expressly granted In this Agreement. No rights will be granted or implied by waiver or estoppel. <br />Supportablllty of Products. Support for Products is available under the terms of a licensing <br />agreement, a separate Statement of Services or under the terms set forth at <br />hlto://suIInori.miorosbfl.corn or a successor site, <br />4. Confidentiality. Subject to the requirements of Customer's public records and trade secret laws (It any): <br />"Confidential Information" Is non-public Information that is designated "confidential" or that a reasonable <br />person should understand Is confidential, and the terms of this Amendment, It Includes, but is not limited to, <br />non-public information regarding either party's products, features, marketing and promotions, and the <br />negotiated terms of any Statement of Services. <br />Confidential Information does not Include Information that (a) becomes publicly available without a breach of <br />this Amendment, (b) the receiving party received lawfully from another source without a confidentiality <br />obligation, (c) is Independently developed, or (d) is a comment or suggestion volunteered about the other <br />party's business, products or services. <br />Each party will take reasonable steps to protect the other's Confidential Information and will use the other <br />party's Confidential Information only for purposes of the parties' business relationship. Neither party will <br />disclose that Confidential Information to third parties, except to its employees, Affiliates, contractors, advisors, <br />and consultants (collectively "Representatives") and then only on a need -to -know basis, under non -disclosure <br />obligations at least as protective as this Agreement. Each party remains responsible for the use of the <br />Confidential Information by its Representatives and, in the event of discovery of any unauthorized use or <br />disclosure, must promptly notify the other party. <br />A party may disclose the other party's Confidential Information if required by law; but only after It notifies the <br />other party (if legally permissible) to enable the other party to seek a protective order. <br />Neither party is required to restrict work assignments of its representatives who have had access to <br />Confidential Information. Each party agrees that use of Information in representatives' unaided memories in <br />the development or deployment of the parties' respective products or services does not create liability under <br />this Amendment or Trade Secret law, and each party agrees to limit what it discloses to the other accordingly. <br />These obligations apply for a period of five years after the confidential information Is received. <br />5, Compliance with applicable laws, privacy and security. <br />a. Customer consents to the processing of personal information by Microsoft and its agents to facilitate <br />the subject matter of this Amendment. Customer will obtain all required consents from third parties <br />(including Customer's contacts,' resellers, distributors, adminlslrators, and employees) under <br />applicable privacy and data protection law before providing personal inforrrration to Microsoft, <br />Personal Information collected through Professional Services (1) may be transferred, stored and <br />processed in the United States or any other country in which Microsoft or its contractors maintain <br />facilities and (ii) will be subject to the privacy terms specified in the Use Rights. Microsoft will abide <br />by the requirements of European Economic Area and Swiss data protection law regarding the <br />collection, use, transfer, retention and processing of personal data from the European Economic <br />Area and Switzerland, <br />c. U.S, Export, Microsoft Products, Fixes and Services Deliverables are subject to U.S, export <br />jurisdiction. Customer must comply with all applicable International and national laws, including the <br />U,S. Export Administration Regulations, the International Traffic In Arms Regulations, and end -user, <br />end use and destination restrictions by U,S, and other governments related to Microsoft Products, <br />services, and technologies. <br />6. Warrantles. <br />AmendmentApp v4.0 CTM•FIWK-CTC•AGR BD <br />Page 3 of 6 <br />City Council 18 — 72 <br />