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Reservation of Rights. Products, Fixes, and Service Deliverables are protected by copyright and other Intellectual property rights laws and international treaties. Microsoft reserves all rights not expressly granted in this Agreement. No rights will be granted or implied by waiver or estoppel. g. Supporfablilty of Products. Support for Products Is available under the terms of a licensing agreement, a separate Statement of Services or under the terms set forth at hltD:llsuriporl.microsoft.corn or a successor site. 4. Confidentiality. Subject to the requirements of Customer's public records and trade secret laws (if any): "Confidential Information' is non-public Information that Is designated "confidential" or that a reasonable person should understand Is confidential, and the terms of this Amendment. It includes, bul is not limited to, non-public information regarding either party's products, features, marketing and promotions, and the negotiated terms of any Statement of Services. Confidential Information does not Include information that (a) becomes publicly available without a breach of this Amendment, (b) the receiving party received lawfully from another source without a confidentiality obligation, (c) is Independently developed, or (d) is a comment or suggestion volunteered about the other party's business, products or services. Each party will take reasonable steps to protect the other's Confidential information and will use the other party's Confidential Information only for purposes of the parties' business relationship, Neither party will disclose that Confidential Information to third parties, except to Its employees, Affiliates, contractors, advisors, and consultants (collectively "Representatives") and then only on a need -to -know basis, under non -disclosure obligations at least as protective as this Agreement. Each party remains responsible for the use of the Confidential Information by its Representatives and, in the event of discovery of any unauthorized use or disclosure, must promptly notify the other party. A party may disclose the other party's Confidential Information if required by law, but only after It notifies the other party (if legally permissible) to enable the other party to seek a protective order. Neither party Is required to restrict work assignments of Its representatives who have had access to Confidential Information. Each party agrees that use of Information in representatives' unaided memories in the development or deployment of the parties' respective products or services does not create liability under this Amendment or Trade Secret law, and each party agrees to limit what It discloses to the other accordingly. These ob)igations apply for a period of five years after the confidential information Is received. 5, Compliance with applicable laws, privacy and security, a. Customer consents to the processing of personal information by Microsoft and its agents to facilitate the subject matter of this Amendment. Customer will obtain all required consents from third parties (including Customer's contacts, resellers, distributors, administrators, and employees) under applicable privacy and data protection law before providing personal frnformatlon to Microsoft. b, Personal information collected through Professional Services (i) may be transferred, stored and processed In the United States or any other country in which Microsoft or its contractors maintain facilities and (ii) will be subject to the privacy terms specified in the Use Rights. Microsoft will abide by the requirements of European Economic Area and Swiss data protection law regarding the collection, use, transfer, retention and processing of personal data from the European Economic Area and Switzerland. c. U.S. Export, Microsoft Products, Fixes and Services Deliverables are subject to U.S, export jurisdiction. Customer must comply with all applicable International and national laws, Including the U.S. Export Administration Regulations, the International Traffic In Arms Regulations, and and -user, end use and destination restrictions by U.S, and other governments related to Microsoft Products, services, and technologies. 6. Warranties. AmendmentApp v4.0 CTM-FVVK-CTC-AGR BD Page 3 of 6 City Council 18 — 138 1/20/2026