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Turbo Data Systems, Inc. <br />Submitted to: City of Santa Ana <br />Credit Card Payments (Internet and Phone/IVR) <br />No Charge to Agency <br />A $3.95 or 4% (whichever is higher) convenience fee per citation paid will be charged to the <br />public for this service. This fee covers the cost of ongoing maintenance, support, security, <br />compliance, and enhancements, and includes daily and monthly reconciliation of all payments. <br />(Fee subject to change). <br />Banking - TDS Bank Management <br />$200/month plus bank <br />fees/supplies <br />• Process all parking deposits into a separate trust account set up for the Agency. <br />• Scanned check images available for investigations. <br />• $5.00 fee per NSF/Chargeback and refund billed to Agency. <br />• ACH/Write and send a monthly surcharge check to the county based on reporting. <br />• ACH/Write a check to TDS for services rendered. <br />• Reconcile the account monthly and provide monthly reconciliation of all activities in the <br />account. <br />• ACH/Write a check to the Agency monthly for the balance of the funds. <br />Hearing Officer Services <br />$35 per hearing <br />TDS will provide an independent Hearing Officer for Parking Citation Hearings per CVC 40215. <br />Hearings may be held In -Person or In Writing. <br />In -Person Hearings will have a $350 minimum in fees per visit. <br />Customization Charges <br />$100 per hour <br />Customization charges will apply for development requests outside the scope of the current <br />system. Estimates for customization costs will be provided before the start of any project. <br />Monthly or annual charges may apply for supporting and maintaining integration with the third - <br />party API. <br />Postal Rate Increase Offset <br />If postal rates increase during the term of this agreement, fees to TDS shall be raised <br />immediately to offset the effect of the postal rate increase. <br />Parking Tickets Printed Media <br />Citations and Envelopes <br />TDS can provide standard or custom citations and envelopes that are compatible with our ticketPROTM <br />Unit cost varies with size <br />Mobile solution, or the agency may choose to provide these supplies. <br />and quantity ordered <br />Estimate based on 70,000 tickets annually: <br />• $4,375 for 70k generic 3" ticket rolls <br />• $3,625 for 50k standard white envelopes 3 5/8 x 6 1/2 is the size <br />Proposal valid for one hundred eighty (180) days. <br />1a.: wv� �T I October 15, 2025 <br />S Y S T E M S <br />