Correspondence - Item 16 - Laserfiche WebLink

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Flores, Dora From: Tapferx4 <tapferx4@aol.com> Sent: Monday, January 19, 2026 5:59 AM To: eComment Subject: Support for Downtown Santa Ana Clean and Safe Program Agenda Item #16 Attention: This email originated from outside of City of Santa Ana. Use caution when opening attachments or links. To Whom It May Concern: My name is Kim Tapfer, and I am the property manager and part owner of the First National Bank Building on 4th and Main (the building with Shoe Palace as its ground floor tenant). I have had the pleasure of interacting with Mr. Romo over many years in his capacity as the head of DTSA Services (the Clean and Safe team for Downtown Santa Ana). Mr. Romo and his team from DTSA Services are always professional, extremely responsive and very competent. Mr. Romo and DTSA Services are an indispensable asset to the downtown community, a most incredible ambassador of our great city. Over these last several years Mr. Romo and DTSA Services have personally helped me deal with a myriad of issues that arise from time to time in the downtown: from safety concerns, to cleanliness issues, to city events, to general information or any support I might need. Mr. Romo and the team from DTSA Services are always available, polite and incredibly helpful. Mr. Romo is excellent at running DTSA Services (the Clean and Safe team) and has proven to be faithful to this position over many years. Regardless of how challenging the situation, Mr. Romo and his team at DTSA Services have always conducted themselves with the utmost of professionalism. Mr. Romo's knowledge and understanding of the Downtown is invaluable, his dedication to our Downtown community unparalleled and his calming presence could never be replaced. I urge the City of Santa Ana to select Jose Romo and DTSA Services for Downtown's Clean and Safe team. Sincerely, Kim Tapfer President Miller-Burg-duPont Inc. 106 W. 4th St., Suite 211 Santa Ana, CA 92701 17