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aCITY 4F SANTA ANA <br /> 1. Staffing <br /> a. Staffing should be experienced in the cleaning/maintenance industry with proper uniforms <br /> and equipment to execute the service well with experience working in downtown areas <br /> and government. <br /> b. Clean & Safe Team staff must be readily available during business hours within 5-10 <br /> minutes, upon service calls from merchants, visitors, residents, and staff. <br /> c. Supervisor must be onsite and respond in person within five (5) minutes to any calls for <br /> service by the City, during business hours. <br /> d. Supervisor must attend weekly meetings at City Hall or other designated locations. <br /> e. Supervisor must be involved in the planning stages of all events taking place in DTSA and <br /> provide logistics support. <br /> f. Sufficient staff levels should be made available on a daily basis. <br /> g. A supervisor must be available during normal business hours between 8 A.M. — 5 P.M. <br /> (Monday— Saturday) and every holiday except for Thanksgiving and Christmas and must <br /> be accessible after hours in case of an emergency or urgent situation. Supervisor must <br /> also be available during special events (off hours) to ensure proper supervision, <br /> productivity, and to maintain quality of service. Special events typically occur on weekends <br /> and/or evening hours. <br /> i. The Clean Team will observe the following holidays: Thanksgiving Day, <br /> Christmas Day, New Year's Day. <br /> h. From time to time, staff should be available as needed during normal business hours and <br /> after hours to distribute flyers in DTSA on behalf of the City for programs, events, etc. <br /> i. Staffing schedules may vary based on City needs and/or special events, but in general <br /> should be available before most businesses open in order to clean DTSA as early as <br /> possible. The schedule below has historically been successful, but can be modified upon <br /> mutual agreement based on service needs during the term of the contract: <br /> i. Litter Team: Monday— Sunday 7:00 AM —9:00 PM <br /> ii. Power Washing Team: Monday—Sunday 4:00 AM — 10:00 PM <br /> 2. Security Guard Oversight <br /> a. Contractor must have experience supervising a security guard team. <br /> b. Will assist in coordinating, securing, and compensating additional or on-call security <br /> guards for special events or emergencies or as needed with approval by the City. <br /> c. The selected contractor for the DTSA Clean & Safe Team will be solely responsible for <br /> procuring, hiring, compensating and overseeing the security guard company for the <br /> duration of the contract. The agreement will be augmented to cover the cost of security <br /> guard services. <br /> d. Subcontracting for security guard services is acceptable. Contractor shall require and <br /> verify that all subcontractors maintain insurance meeting all the requirements stated <br /> herein within the Agreement with DTSA Services for Downtown Santa Ana Clean & Safe <br /> Team, and Contractor shall ensure that the City is a named additional insured on <br /> RFP No. 25-097 Downtown Santa Ana Clean & Safe Team 16 <br />