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2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT <br /> COMPLET, Edit Delete Export <br /> Collector: Mobile Link(Web Link) <br /> Started: Sunday,January 26,20251:30:55 PM <br /> Last Modified: Sunday,January 26,2025 2:11:58 PM <br /> Time Spent: 00:41:02 <br /> IP Address: 76.175.164.60 <br /> Page 1 <br /> Q� <br /> What are your housing needs and what would you rank as your top three housing needs? <br /> Providing training on how to self-advocate,along with a more thorough and in-depth understanding of how the voucher program works,would greatly <br /> benefit clients.This should include details on the yearly review process,how approvals or denials are determined,and the steps to appeal in case of <br /> a denial.These topics could be developed into online training videos that are reviewed and updated annually to address commonly asked questions, <br /> ensuring clients have access to accurate and up-to-date information. <br /> Q2 <br /> What recommendations do you have to more effectively address your housing needs? <br /> Providing training on how to initiate the portability process and offering a basic understanding of the funds needed to budget for a move would be <br /> invaluable.This knowledge would empower clients to plan effectively and make informed decisions,reducing stress and ensuring a smoother <br /> transition duringthe relocation process. <br /> Q3 <br /> As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to <br /> address the housing needs in our community? <br /> To alleviate some of the stress recipients feel due to time limitations in finding housing once a voucher is awarded,it would be beneficial to inform <br /> clients about city and county programs that assist with transitional housing.if this is not immediately seen as a need,it should be seriously <br /> considered to help clients make informed decisions when choosing a place,ultimately aiding in the maintenance of stable housing.Additionally, <br /> making more specialists available to answer questions in real time would address the current delays caused by heavy caseloads.Alternatively, <br /> posting commonly asked questions online for clients to refer to could also help ensure they receive timely information. <br /> Q4 <br /> What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including <br /> Deconcentration and Waiting List Procedures? <br /> Extending voucher expiration dates to a more reasonable period of time would provide clients with the opportunity to secure suitable housing <br /> options that best meet their needs.This adjustment would help reduce the pressure of tight deadlines and increase the likelihood of clients being <br /> able to retain their vouchers and make informed housing decisions. <br /> Q5 <br /> What recommendations do you have to change or improve our Rent Determination Policies? <br /> Rent determination should be based on the client's net pay rather than their gross income.This approach would more accurately reflect their actual <br /> take-home pay,ensuring that housing costs are affordable and aligned with their financial reality. <br /> Q6 <br /> What recommendations do you have to change or improve our Operation and Management? <br /> N/a <br /> Q7 <br /> What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? <br /> N/a n <br /> Q8 F <br /> https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 <br />