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Item HA 03 - Public Hearing - Approve Housing Authority Fiscal Years 2025-2030 5 Year Plan and Fiscal Year 2025-2026 Annual Plan
Community Development Agency www.santa-ana.org/community-development Item # 3 City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report March 18, 2025 TOPIC: Housing Authority 5-Year Plan and Annual Plan AGENDA TITLE Public Hearing - Approve the Housing Authority Fiscal Years 2025-2030 5-Year Plan and Fiscal Year 2025-2026 Annual Plan Published in the Orange County Register, La Opinion, and Nguoi Viet on January 31, 2025. RECOMMENDED ACTION 1 . Conduct a public hearing in consideration of the approval and submission of the Housing Authority 5-Year Plan and Annual Plan to the U.S. Department of Housing and Urban Development. 2. Adopt a resolution approving the Housing Authority 5-Year Plan and Annual Plan and authorize the Executive Director of the Housing Authority to submit the 5-Year Plan and Annual Plan to the U.S. Department of Housing and Urban Development. RESOLUTION NO. 2025-XXX entitled A RESOLUTION OF THE HOUSING AUTHORITY OF THE CITY OF SANTA ANA APPROVING THE SUBMISSION OF THE FIVE YEAR PLAN FOR FISCAL YEARS 2025-2030 AND SUBMISSION OF THE ANNUAL PLAN FOR FISCAL YEAR 2025-2026 GOVERNMENT CODE 04308 APPLIES: No DISCUSSION The U.S. Department of Housing and Urban Development (HUD) requires housing authorities that administer a Housing Choice Voucher (HCV) program to have a 5-Year Plan and Annual Plan for the management and operation of the program. The general purpose of the 5-Year Plan is to advise HUD, program participants, applicants, and members of the public on our policies, programs, operations, and strategies for meeting local housing needs and goals. Specifically, the 5-Year Plan (Exhibit 1) provides information on: (1) the goals and objectives of the Housing Authority for the next 5-year period (Fiscal Years 2025-2030) that will enable the Housing Authority to serve the needs of very low-income and extremely low-income families; (2) progress the Housing Authority has made in meeting the goals and objectives described in the previous 5- Housing Authority 5-Year Plan and Annual Plan March 18, 2025 Page 2 Year Plan (Fiscal Years 2020-2025); (3) a statement on the criteria used for determining the threshold for a significant amendment or modification to the 5-Year Plan; and (4) Resident Advisory Board comments. The Annual Plan (Exhibit 2) is the first year of the 5-Year Plan and provides specific information on the following topics: (1) new activities to be undertaken by the Housing Authority in the next year (Fiscal Year 2025-2026); (2) findings from the most recent Fiscal Year audit; and (3) annual progress the Housing Authority has made in meeting the goals and objectives described in the 5-Year Plan. As required by HUD, three ad hoc Resident Advisory Board meetings were held on February 5, 2025 with HCV participants who receive housing assistance from the Housing Authority. The three meetings were conducted in English, Spanish, and Vietnamese. A total of 3,126 active participants in the HCV Program were mailed a survey and an invitation to participate on the ad hoc Resident Advisory Board. Additionally, the survey and invitation were emailed to 964 active HCV participants who provided their email address to the Housing Authority. There were 39 participants who participated and formed the ad hoc Resident Advisory Board, including seven (7) Spanish-speaking, 14 Vietnamese-speaking, and 18 English- speaking participants. There were also 16 survey responses. This was the highest participation rate that the Housing Authority has had in years. However, the continued lower participation of only 39 HCV participants on the Resident Advisory Board and 16 survey responses may be attributed to factors such as lack of interest, scheduling conflicts, a decline in social capital, and a general low turnout for public meetings (e.g. commission meetings, public hearings, etc.). Many residents may not fully understand the impact of the 5-Year Plan and Resident Advisory Board, or they may not feel that their input will lead to significant changes. Additionally, language barriers, transportation issues, or a lack of awareness about the meetings despite our extensive outreach efforts to mail and e-mail every active participant in the program could have contributed to the limited engagement. Lastly, the ad hoc Resident Advisory Board is only made up of HCV participants so other stakeholders and community members are not invited to participate. The comments from the Resident Advisory Board and survey are attached to the 5-Year Plan and Annual Plan. Staff analyzed all of the recommendations from the Resident Advisory Board and survey responses by: (1) considering the feasibility of each recommendation; (2) discussing as a team how the Santa Ana Housing Authority could implement each recommendation; and (3) making a determination on which recommendation(s) could be implemented or considered for future implementation. All of the recommendations were taken into consideration by staff and incorporated into the 5-Year Plan and Annual Plan. For the next five years, SAHA has created the following goals to continue serving the community while striving for continuous improvement and excellence: • Goal # 1: Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community. Housing Authority 5-Year Plan and Annual Plan March 18, 2025 Page 3 • Goal # 2: Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance. • Goal # 3: Ensure the accuracy, integrity, and compliance of all voucher program operations by certifying annually as a High Performing Housing Authority and exceeding HUD's minimum sample size requirement for quality control file reviews and inspections. • Goal # 4: Increase assisted housing choice by providing quality customer service to existing landlords and conducting outreach to new landlords. • Goal # 5: Provide equal opportunity, affirmatively further fair housing, and provide regular training on fair housing for staff, owners, and participants. The goals and objectives of the Housing Authority's 5-Year Plan and Annual Plan align with the City of Santa Ana's Housing Element by prioritizing the development of affordable housing, preserving existing affordable housing, and ensuring equitable access to housing assistance. Both plans emphasize expanding rental assistance programs, increasing the supply of housing for very low- and extremely low-income residents, and addressing housing instability to prevent displacement. For example, the Housing Authority's objective to administer 100% of the federal funding for the Housing Choice Voucher program aligns directly with the Housing Element's policy HE-3.1 to "provide rental assistance for individuals and families with extremely low-, very low-, and low-incomes with funding from the federal government." Additionally, both plans focus on implementing strategic housing initiatives that support long-term affordability, stability, and growth in the City's housing market. On January 31 , 2025, a legal notice was published in the Orange County Register, La Opinion, and Nguoi Viet advising the public that a draft of the 5-Year Plan and Annual Plan was available for public review and comment and a public hearing would be held on March 18, 2025 (Exhibit 3). The 5-Year Plan and Annual Plan were also made available on the Housing Authority's website, in the Housing Authority lobby, and at the reference desk in the Newhope Library. HUD's federal regulations require a 45-day public comment period and the public comment period ends on March 18, 2025. The public hearing and public comment period provides City Council, city decision makers, and community stakeholders the opportunity to review and comment on the 5-Year Plan and Annual Plan. All public comments received will be included in the 5-Year Plan and Annual Plan submitted to HUD. FISCAL IMPACT There is no fiscal impact associated with this action. EXHIBIT(S) 1. Housing Authority 5-Year Plan 2. Housing Authority Annual Plan 3. Proofs of Publication 4. Resolution Housing Authority 5-Year Plan and Annual Plan March 18, 2025 Page 4 Submitted By: Michael L. Garcia, Executive Director of Community Development Approved By: Alvaro Nunez, City Manager EXHIBIT 1 5-Year PHA Plan U.S.Department of Housing and Urban Development OMB No. 2577-0226 Office of Public and Indian Housing Expires: 03/31/2024 (for All PHAs) Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies,rules,and requirements concerning the PHA's operations,programs,and services,and informs HUD,families served by the PHA and members of the public of the PHA's mission,goals and objectives for serving the needs of low-income,very low-income,and extremely low-income families Applicability. The Form HUD-50075-5Y is to be completed once every 5 PHA fiscal years by all PHAs. A M&�IIftICilIB�10U= A.1 PHA Name: Housing Authority of the City of Santa Ana PHA Code: CA093 PHA Plan for Fiscal Year Beginning:(MNL YYYY): 07/2025 The Five-Year Period of the Plan(i.e.2019-2023):2025-2030 PHA Plan Submission Type: ®5-Year Plan Submission ❑Revised 5-Year Plan Submission Availability of Information. In addition to the items listed in this form,PHAs must have the elements listed below readily available to the public. A PHA must identify the specific location(s)where the proposed PHA Plan,PHA Plan Elements,and all information relevant to the public hearing and proposed PHA Plan are available for inspection by the public. Additionally,the PHA must provide information on how the public may reasonably obtain additional information on the PHA policies contained in the standard Annual Plan,but excluded from their streamlined submissions. At a minimum,PHAs must post PHA Plans,including updates,at each Asset Management Project(AMP)and main office or central office of the PHA. PHAs are strongly encouraged to post complete PHA Plans on their official websites. PHAs are also encouraged to provide each resident council a copy of their PHA Plans. ❑PHA Consortia:(Check box if submitting a Joint PHA Plan and complete table below.) PHA Program(s)in the Program(s)not in the No.of Units in Each Program Participating PHAs Code Consortia Consortia PH HCV Lead PHA: Page 1 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 B. Plan Elements. Required for all PHAs completing this form. km 11.1 NTission. State the PHA's mission for serving the needs of low-income,very low-income,and extremely low-income families in the PHA's jurisdiction for the next five years. Our Mission is to provide affordable housine for the most vulnerable members of our community to use as a platform to obtain self- sufficiency and independence from our assistance. B.2 Goals and Objectives. Identify the PHA's quantifiable goals and objectives that will enable the PHA to serve the needs of low-income,very low- income,and extremely low-income families for the next five years. Goal#1:Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community. Objective#1:Utilize 100%of the Annual Budget Authority provided by HUD for each CY. Objective#2:Apply for additional vouchers and funding opportunities. Goal#2:Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance. Objective#1:Expand the number of active participants in the Family Self-Sufficiency Program. Objective#2:Assist Family Self-Sufficiency Program participants to graduate from the program and become self-sufficient. Goal#3:Ensure the accuracy,integrity and compliance of all voucher program operations. Objective#1:Certify annually as a High Performing Housing Authority and exceed HUD's minimum sample size requirements for quality control file reviews and inspections under SEMAP Indicator#3 and 5. Goal#4:Increase assisted housing choices by providing quality customer service to existing landlords and conducting outreach to new landlords. Objective#1:Communicate on a monthly basis with active landlords by providing information on key program updates. Objective#2:Maintain active participation in the Orange County Apartment Association and attend local events to promote participation in the program. Goal#5:Provide equal opportunity,affirmatively further fair housing and provide regular training on fair housing for staff,owners and participants. Objective#1:Provide an annual mandatory training for all Housing Authority staff. Objective#2:Provide information on fair housing to owners and participants. Page 2 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 B.3 Progress Report. Include a report on the progress the PHA has made in meeting the goals and objectives described in the previous 5-Year Plan. Goal#1:Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community. Objective#1:Utilize 100%of the Annual Budget Authority provided by HUD for each CY. • The Housing Authority of the City of Santa Ana(SAHA)utilized the following percentage of the Annual Budget Authority provided by HUD for each CY below: o CY 2020: 102.2% o CY 2021: 101.7% o CY 2022: 104.7% o CY 2023: 103.4% o CY 2024: 99.2%(It would have been 104.6%but SAHA received$2,746,823 in set-aside funds at the end of CY 2024) Objective#2:Apply for new funding opportunities for additional vouchers. • FY 2021: o In October 2020,SAHA received an award of twenty-five(25)additional Foster Youth to Independence vouchers following a competitive application process under PIH Notice 2020-28. o In November 2020,SAHA received an award of seventy-five(75)additional Mainstream Program Vouchers following a competitive application process under PIH Notice 2020-22. • FY 2022: o In June 2021,SAHA received an award of eighty-nine(89)new Emergency Housing Vouchers awarded under PIH Notice 2021-15. • FY 2023: o In September 2022,SAHA received an award of thirty-nine(39)new Housing Choice Vouchers awarded under the Consolidated Appropriations Act 2022(P.L.117-103). o In September 2022,SAHA received an award of twenty-five(25)new Foster Youth to Independence vouchers awarded under the requirements of Notice PIH 2O20-28,amended by Notice PIH 2O21-26. o In July 2022,SAHA received an award of$115,500 in Extraordinary Administrative Fee Funding to lease-up Mainstream Program vouchers. • FY 2024: o In August 2023,SAHA accepted an award of twenty-four(24)new Incremental Housing Choice Vouchers and Special Administrative Fees awarded under the Consolidated Appropriations Act 2023(P.L.117-328)(the 2023 Act)and PIH Notice 2023-21. o In September 2023,SAHA received an award of twenty-five(25)new Foster Youth to Independence vouchers awarded under PIH Notice 2023-04. • FY 2025: o In July 2024,SAHA received an award of twenty-five(25)new Foster Youth to Independence vouchers awarded under PIH Notice 2023-04. o In December 2024,SAHA received$2,746,823 in CY 2024 HAP Set-Aside funds,including$2,366,312 for project-based vouchers and$380,511 for HUD-VASH. Goal#2:Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance. Objective#1:Expand the number of active participants in the Family Self-Sufficiency Program. • As of December for each year below,the Housing Authority of the City of Santa Ana(SAHA)had the following number of active participants in the Family Self-Sufficiency Program for each FY: o FY 2021: 122 active participants o FY 2022: 106 active participants o FY 2023: 93 active participants o FY 2024: 129 active participants o FY 2025: 139 active participants • From FY 2021 through FY 2025,SAHA graduated a total of 37 participants,which would have decreased the number of active participants above. Overall,the number of mandatory slots for SAHA decreased from 60 to 55 slots. As of December 2024,the percent of families enrolled over mandatory slots is equal to 253%. A total of 68%of active participants have an escrow account balance in the program. • From FY 2021 through FY 2025,SAHA sent a monthly electronic Family Self-Sufficiency Program newsletter to our participants who have provided us with their e-mail addresses. Each newsletter features a Story of Success for a family who is participating in the program. In addition,SAHA also provided an annual calendar to all of our participants that included a Story of Success for each month. Objective#2:Assist Family Self-Sufficiency Program participants to become self-sufficient and graduate from the program. • The Housing Authority of the City of Santa Ana(SAHA)graduated the following number of participants from the Family Self- Sufficiency Program for each FY below: o FY 2021: 3 graduates o FY 2022: 9 graduates o FY 2023: 8 graduates o FY 2024: 15 graduates o FY2025: 2 graduates(projected) Page 3 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 Goal#3:Ensure the accuracy,integrity and compliance of all voucher program operations. Objective#1:Retain High Performer SEMAP status. • FY 2021: o SAHA was certified as a High Performer for FY 19-20. The final SEMAP score for the fiscal year ending 6/30/2020 is 97%. SAHA audited a total of 353 files under SEMAP Indicator#3,even though the minimum sample size required by HUD was only 35 files. This is equal to ten(10)times the number of files required to be audited by HUD. For SEMAP Indicator#5, SAHA audited a total of 49 inspections even though the minimum sample size required by HUD was only 33 quality control inspections. • FY 2022: o SAHA was certified as a High Performer for FY 20-21. The final SEMAP score for the fiscal year ending 6/30/2021 is 100%.SAHA audited a total of 273 files under SEMAP Indicator#3,even though the minimum sample size required by HUD was only 35 files. This is equal to eight(8)times the number of files required to be audited by HUD. For SEMAP Indicator#5,SAHA conducted a total of 46 quality control inspections even though the minimum sample size required by HUD was only 34 quality control inspections. • FY 2023: o SAHA was certified as a High Performer for FY 21-22.The final SEMAP score for the fiscal year ending 6/30/2022 is 100%.SAHA audited a total of 372 files under SEMAP Indicator#3,even though the minimum sample size required by HUD was only 35 files. This is equal to ten(10)times the number of files required to be audited by HUD. For SEMAP Indicator#5,SAHA conducted a total of 69 quality control inspections even though the minimum sample size required by HUD was only 34 quality control inspections. This is twice the number of quality control inspections required to be audited by HUD. • FY 2024: o SAHA was certified as a High Performer for FY 22-23.The final SEMAP score for the fiscal year ending 6/30/2023 is 93%. SAHA audited a total of 380 randomly selected files under SEMAP Indicator#3,even though the minimum sample size required by HUD was only 36 files. This is equal to ten(10)times the number of files required to be audited by HUD. For SEMAP Indicator#5,SAHA conducted a total of 53 randomly selected quality control inspections even though the minimum sample size required by HUD was only 35 quality control inspections. • FY 2025: o SAHA was certified as a High Performer for FY 23-24.The final SEMAP score for the fiscal year ending 6/30/2024 is 97%. SAHA audited a total of 425 randomly selected files under SEMAP Indicator#3,even though the minimum sample size required by HUD was only 36 files. This is equal to twelve(12)times the number of files required to be audited by HUD. For SEMAP Indicator#5,SAHA conducted a total of 50 randomly selected quality control inspections even though the minimum sample size required by HUD was only 35 quality control inspections. Goal#4:Increase assisted housing choices by providing quality customer service to existing landlords and conducting outreach to new landlords. Objective#1:Communicate on a regular basis with active landlords by providing information on key program updates. • FY2021: o During this Fiscal Year,the Housing Authority of the City of Santa Ana(SAHA)e-mailed a newsletter in July,October and December due to the COVID-19 pandemic. • FY 2022: o During this Fiscal Year,SAHA e-mailed a newsletter in December and January due to the COVID-19 pandemic. • During FY 2023,FY 2024,and FY 2025,SAHA sent an electronic Landlord Newsletter to our active landlords on a monthly basis. Each newsletter provided key program updates and information for landlords. Objective#2:Maintain active participation in the Orange County Apartment Association and attend local events to promote participation in the program. • For FY 2021,FY 2022,FY 2023,FY 2024,and FY 2025,the Housing Authority of the City of Santa Ana maintained an active membership with the Orange County Apartment Association. Goal#5:Provide equal opportunity,affirmatively further fair housing and provide regular training on fair housing for staff,owners and participants. Objective#1:Provide an annual mandatory training for all Housing Authority staff. • The Housing Authority of the City of Santa Ana held an annual,mandatory Fair Housing Training for all Housing Division employees on the following dates: o September 11,2020 o August 27,2021 o August 18,2022 o August 31,2023 o August 22,2024 Objective#2:Provide information on fair housing to owners and participants. • For FY 2021,FY 2022,FY 2023,FY 2024,and FY 2025,the Housing Authority of the City of Santa Ana provided information on fair housing to owners and participants. Goal#6: Provide information on the Violence Against Women Act(VAWA)of 2013 to active participants and owners to ensure protection for Victims of Domestic Violence,Dating Violence,Sexual Assault,or Stalking. • For FY 2021,FY 2022,FY 2023,FY 2024,and FY 2025,the Housing Authority of the City of Santa Ana provided information on VAWA to all program applicants,participants and landlords. Page 4 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 BA Violence Against Women Act(VAWA)Goals. Provide a statement of the PHA's goals,activities,objectives,policies,or programs that will enable the PHA to serve the needs of child and adult victims of domestic violence,dating violence,sexual assault,or stalking. The Housing Authority of the City of Santa Ana will provide information on the Violence Against Women Act(VAWA)to active participants and owners to ensure protection for Victims of Domestic Violence,Dating Violence,Sexual Assault,or Stalking. C. Other Document and/or Certification Requirements. CA Significant Amendment or Alodification.Provide a statement on the criteria used for determining a significant amendment or modification to the 5-Year Plan. The Housing Authority of the City of Santa Ana defines"significant amendment or modification"as any that meet all of the following criteria: Would create a mission,goal or objective that would fundamentally change the existing mission,goals,or objectives already identified by the Housing Authority and would require formal approval by the Board of Commissioners. Any significant deviation or modification is subject to the following requirements: • The PHA must consult with the Resident Advisory Board(RAB)(as defined in 24 CFR 903.12); • The PHA must ensure consistency with the Consolidated Plan of the City of Santa Ana(as defined in 24 CFR 903.15);and • The PHA must provide for a review of the amendments/modifications by the public during a 45-day public review period(as defined in 24 CFR 903.17). • The PHA may not adopt the amendment or modification until the PHA has duly called a meeting of its Board of Directors(or similar governing body). This meeting,at which the amendment or modification is adopted,must be open to the public. • The PHA may not implement the amendment or modification until notification of the amendment or modification is provided to HUD and approved by HUD in accordance with HUD's plan review procedures(as defined at 24 CFR 903.23). C.2 Resident Advisory Board(RAB)Comments. (a) Did the RAB(s)have comments to the 5-Year PHA Plan? Y N ® ❑ (b) If yes,comments must be submitted by the PHA as an attachment to the 5-Year PHA Plan. PHAs must also include a narrative describing their analysis of the RAB recommendations and the decisions made on these recommendations. Three Resident Advisory Board meetings were held on February 5,2025 with 39 HCV participants who receive assistance from the Housing Authority. The meetings were conducted in three languages: English,Spanish,and Vietnamese. All active participants were mailed an invitation to participate on the Resident Advisory Board in English,Spanish and Vietnamese. The 39 members of the Resident Advisory Board provided input for the development of the 5-Year Plan. SAHA also conducted a survey for all of HCV participants. The survey was e-mailed to all active HCV participants who have provided their e- mail address to our staff. A total of 16 responses were received to the survey. Staff analyzes all of the recommendations from the Resident Advisory Board and survey responses by:1)considering the feasibility of each recommendation;2)discussing as a team how SAHA could implement each recommendation;and 3)making a determination on which recommendation(s)could be implemented or considered for future implementation. All of the recommendations were taken into consideration by the Housing Authority. C3 Certification by State or Local Officials. Form HUD-50077-SL,Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan,must be submitted by the PHA as an electronic attachment to the PHA Plan. Page 5 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 CA Required Submission for HUD FO Review. (a) Did the public challenge any elements of the Plan? Y N El E (b) If yes,include Challenged Elements. D. Affirmatively Furthering Fair Housing(AFFH). Page 6 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 D.1 Affirmatively Furthering Fair Housing.(Non-qualified PHAs are only required to complete this section on the Annual PHA Plan.All qualified PHAs must complete this section.) Provide a statement of the PHA's strategies and actions to achieve fair housing goals outlined in an accepted Assessment of Fair Housing (AFH)consistent with 24 CFR§5.154(d)(5).Use the chart provided below.(PHAs should add as many goals as necessary to overcome fair housing issues and contributing factors.) Until such time as the PHA is required to submit an AFH,the PHA is not obligated to complete this chart. The PHA will fulfill,nevertheless,the requirements at 24 CFR§903.7(o)enacted prior to August 17,2015.See Instructions for further detail on completing this item. Fair Housing Goal: Describe fair housinz strategies and actions to achieve the zoal Fair Housing Goal: Describe fair housinz strategies and actions to achieve the zoal Fair Housing Goal: Describe fair housinz strategies and actions to achieve the zoal Page 7 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 Instructions for Preparation of Form HUD-50075-5Y- 5-Year PHA Plan for All PHAs A. PHA Information.All PHAs must complete this section. (24 CFR§903.4) A.1 Include the full PHA Name,PHA Code,PHA Fiscal Year Beginning(MNVYYYY),Five-Year Period that the Plan covers,i.e. 2019-2023,PHA Plan Submission Type,and the Availability of Information,specific location(s)of all information relevant to the hearing and proposed PHA Plan. PHA Consortia:Check box if submitting a Joint PHA Plan and complete the table. B. Plan Elements. B.1 Mission. State the PHA's mission for serving the needs of low-income,very low-income,and extremely low-income families in the PHA's jurisdiction for the next five years.(24 CFR§903.6(a)(1)1 B.2 Goals and Objectives. Identify the PHA's quantifiable goals and objectives that will enable the PHA to serve the needs of low- income,very low-income,and extremely low-income families for the next five years. (24 CFR$903.6(b)(1)) B.3 Progress Report. Include a report on the progress the PHA has made in meeting the goals and objectives described in the previous 5- Year Plan. (24 CFR§903.6(b)(2)) BA Violence Against Women Act(VAWA)Goals. Provide a statement of the PHA's goals,activities objectives,policies,or programs that will enable the PHA to serve the needs of child and adult victims of domestic violence,dating violence,sexual assault,or stalking. (24 CFR$903.6(a)(3)l. C. Other Document and/or Certification Requirements. CA Significant Amendment or Modification.Provide a statement on the criteria used for determining a significant amendment or modification to the 5-Year Plan.For modifications resulting from the Rental Assistance Demonstration(RAD)program,refer to the `Sample PHA Plan Amendment'found in Notice PIH-2012-32,REV 2. C.2 Resident Advisory Board(RAB)comments. (a) Did the public or RAB have comments? (b) If yes,submit comments as an attachment to the Plan and describe the analysis of the comments and the PHA's decision made on these recommendations.(24 CFR$903.17(b),24 CFR S 903.191 C.3 Certification by State or Local Officials. Form HUD-50077-SL,Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan,must be submitted by the PHA as an electronic attachment to the PHA Plan. CA Required Submission for HUD FO Review. Challenged Elements. (a) Did the public challenge any elements of the Plan? (b) If yes,include such information as an attachment to the Annual PHA Plan or 5-Year PHA Plan with a description of any challenges to Plan elements,the source of the challenge,and the PHA's response to the public. D. Affirmatively Furthering Fair Housing. (Non-qualified PHAs are only required to complete this section on the Annual PHA Plan.All qualified PHAs must complete this section.) DA Affirmatively Furthering Fair Housing.The PHA will use the answer blocks in item D.1 to provide a statement of its strategies and actions to implement each fair housing goal outlined in its accepted Assessment of Fair Housing(AFH)consistent with 24 CFR§5154(d)(5) that states,in relevant part"To implement goals and priorities in an AFH,strategies and actions shall be included in program participants'... PHA Plans(including any plans incorporated therein)....Strategies and actions must affirmatively further fair housing......Use the chart provided to specify each fair housing goal from the PHA's AFH for which the PHA is the responsible program participant—whether the AFH was prepared solely by the PHA,jointly with one or more other PHAs,or in collaboration with a state or local jurisdiction—and specify the fair housing strategies and actions to be implemented by the PHA during the period covered by this PHA Plan.If there are more than three fair housing goals,add answer blocks as necessary. Until such time as the PHA is required to submit an AFH,the PHA will not have to complete section D.;nevertheless,the PHA will address its obligation to affirmatively further fair housing in part by fulfilling the requirements at 24 CFR 903.7(o)(3)enacted prior to August 17, 2015,which means that it examines its own programs or proposed programs;identifies any impediments to fair housing choice within those programs;addresses those impediments in a reasonable fashion in view of the resources available;works with local jurisdictions to implement any of the jurisdiction's initiatives to affirmatively further fair housing that require the PHA's involvement;and maintain records reflecting these analyses and actions. Furthermore,under Section 5A(d)(15)of the U.S.Housing Act of 1937,as amended,a PHA must submit a civil rights certification with its Annual PHA Plan,which is described at 24 CFR 903.7(o)(1)except for qualified PHAs who submit the Form HUD-50077-CR as a standalone document. This information collection is authorized by Section 511 of the Quality Housing and Work Responsibility Act,which added a new section SA to the U.S.Housing Act of 1937,as amended, which introduced the S-Year PHA Plan.The S-Year PHA Plan provides the PHA's mission,goals and objectives for serving the needs of low-income,very low-income,and extremelylow- income families and the progress made in meeting the goals and objectives described in the previous S-Year Plan. Public reporting burden for this information collection is estimated to average 1.64 hours per year per response or 8.2 hours per response every five years,including the time for reviewing instructions,searching existing data sources,gathering and maintaining the data needed,and completing and reviewing the collection of information.HUD may not collect this information,and respondents are not required to complete this form,unless it displays a currently valid OMB Control Number. Page 8 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 Privacy Act Notice.The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form byvirtue of Title 12,U.S.Code, Section 1701 et seq.,and regulations promulgated thereunder at Title 12,Code of Federal Regulations.Responses to the collection of information are required to obtain a benefit or to retain a benefit.The information requested does not lend itselfto confidentiality. Page 9 of 9 form HUD-50075-5Y(03/31/2024) EXHIBIT 1 Certifications of Compliance with U.S.Department of Housing and Urban Development Office of Public and Indian Housing PHA Plan and Related Regulations OMB No.2577-0226 (Standard, Troubled, HCV-Only, and Expires 3/31/2024 High Performer PHAs) PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations including PHA Plan Elements that Have Changed Acting on behalf of the Board of Commissioners of the Public Housing Agency(PHA) listed below, as its Chairperson or other authorized PHA official if there is no Board of Commissioners,I approve the submission of the 5-Year Plan and Annual PHA Plan, hereinafter referred to as "the Plan", of which this document is apart, and make the following certification and agreements with the Department of Housing and Urban Development(HUD) for the PHA fiscal year beginning July 1,2025, in connection with the submission of the Plan and implementation thereof 1. The Plan is consistent with the applicable comprehensive housing affordability strategy(or any plan incorporating such strategy)for the jurisdiction in which the PHA is located(24 CFR§91.2). 2. The Plan contains a certification by the appropriate State or local officials that the Plan is consistent with the applicable Consolidated Plan,which includes a certification that requires the preparation of an Analysis of Impediments (AI)to Fair Housing Choice,or Assessment of Fair Housing(AFH)when applicable,for the PHA's jurisdiction and a description of the manner in which the PHA Plan is consistent with the applicable Consolidated Plan(24 CFR§§91.2,91.225,91.325,and 91.425). 3. The PHA has established a Resident Advisory Board or Boards,the membership of which represents the residents assisted by the PHA,consulted with this Resident Advisory Board or Boards in developing the Plan,including any changes or revisions to the policies and programs identified in the Plan before they were implemented,and considered the recommendations of the RAB (24 CFR 903.13).The PHA has included in the Plan submission a copy of the recommendations made by the Resident Advisory Board or Boards and a description of the manner in which the Plan addresses these recommendations. 4. The PHA provides assurance as part of this certification that: (i) The Resident Advisory Board had an opportunity to review and comment on the changes to the policies and programs before implementation by the PHA; (ii) The changes were duly approved by the PHA Board of Directors(or similar governing body);and (iii)The revised policies and programs are available for review and inspection,at the principal office of the PHA during normal business hours. 5. The PHA made the proposed Plan and all information relevant to the public hearing available for public inspection at least 45 days before the hearing,published a notice that a hearing would be held and conducted a hearing to discuss the Plan and invited public comment. 6. The PHA certifies that it will carry out the public housing program of the agency in conformity with title VI of the Civil Rights Act of 1964(42 U.S.C.2000d-2000d-4),the Fair Housing Act(42 U.S.C. 3601-19),Section 504 of the Rehabilitation Act of 1973(29 U.S.C. 794), title 11 of the Americans with Disabilities Act(42 U.S.C. 12101 et seq.),and other applicable civil rights requirements and that it will affirmatively further fair housing in the administration of the program.In addition,if it administers a Housing Choice Voucher Program,the PHA certifies that it will administer the program in conformity with the Fair Housing Act,title VI of the Civil Rights Act of 1964,Section 504 of the Rehabilitation Act of 1973,title 11 of the Americans with Disabilities Act,and other applicable civil rights requirements,and that it will affirmatively further fair housing in the administration of the program. 7. The PHA will affirmatively further fair housing,which means that it will take meaningful actions to further the goals identified in the Assessment of Fair Housing(AFH)conducted in accordance with the requirements of 24 CFR§ 5.150 through 5.180,that it will take no action that is materially inconsistent with its obligation to affirmatively further fair housing, and that it will address fair housing issues and contributing factors in its programs,in accordance with 24 CFR§ 903.7(o)(3). The PHA will fulfill the requirements at 24 CFR§903.7(o)and 24 CFR§903.15(d).Until such time as the PHA is required to submit an AFH,the PHA will fulfill the requirements at 24 CFR§903.7(o)promulgated prior to August 17,2015,which means that it examines its programs or proposed programs;identifies any impediments to fair housing choice within those programs;addresses those impediments in a reasonable fashion in view of the resources available;works with local jurisdictions to implement any of the jurisdiction's initiatives to affirmatively further fair housing that require the PHA's involvement;and maintains records reflecting these analyses and actions. 8. For PHA Plans that include a policy for site-based waiting lists: • The PHA regularly submits required data to HUD's 50058 PICAMS Module in an accurate,complete and timely manner (as specified in PIH Notice 2011-65); Pagel of 3 fonnMD-50077-ST-HCV-HP(3/31/2024) EXHIBIT 1 • The system of site-based waiting lists provides for full disclosure to each applicant in the selection of the development in which to reside,including basic information about available sites;and an estimate of the period of time the applicant would likely have to wait to be admitted to units of different sizes and types at each site; • Adoption of a site-based waiting list would not violate any court order or settlement agreement or be inconsistent with a pending complaint brought by HUD; • The PHA shall take reasonable measures to assure that such a waiting list is consistent with affirmatively furthering fair housing;and • The PHA provides for review of its site-based waiting list policy to determine if it is consistent with civil rights laws and certifications,as specified in 24 CFR 903.7(o)(1). 9. The PHA will comply with the prohibitions against discrimination on the basis of age pursuant to the Age Discrimination Act of 1975. 10. In accordance with 24 CFR§ 5.105(a)(2),HUD's Equal Access Rule,the PHA will not make a determination of eligibility for housing based on sexual orientation,gender identify,or marital status and will make no inquiries concerning the gender identification or sexual orientation of an applicant for or occupant of HUD-assisted housing. 11. The PHA will comply with the Architectural Barriers Act of 1968 and 24 CFR Part 41,Policies and Procedures for the Enforcement of Standards and Requirements for Accessibility by the Physically Handicapped. 12. The PHA will comply with the requirements of Section 3 of the Housing and Urban Development Act of 1968,Employment Opportunities for Low-or Very-Low Income Persons,and with its implementing regulation at 24 CFR Part 135. 13. The PHA will comply with acquisition and relocation requirements of the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970 and implementing regulations at 49 CFR Part 24 as applicable. 14. The PHA will take appropriate affirmative action to award contracts to minority and women's business enterprises under 24 CFR 5.105(a). 15. The PHA will provide the responsible entity or HUD any documentation that the responsible entity or HUD needs to carry out its review under the National Environmental Policy Act and other related authorities in accordance with 24 CFR Part 58 or Part 50,respectively. 16. With respect to public housing the PHA will comply with Davis-Bacon or HUD determined wage rate requirements under Section 12 of the United States Housing Act of 1937 and the Contract Work Hours and Safety Standards Act. 17. The PHA will keep records in accordance with 2 CFR 200.333 and facilitate an effective audit to determine compliance with program requirements. 18. The PHA will comply with the Lead-Based Paint Poisoning Prevention Act,the Residential Lead-Based Paint Hazard Reduction Act of 1992,and 24 CFR Part 35. 19. The PHA will comply with the policies,guidelines,and requirements of 2 CFR Part 200,Uniform Administrative Requirements,Cost Principles,and Audit Requirements for Federal Financial Assistance,including but not limited to submitting the assurances required under 24 CFR§§ 1.5,3.115,8.50,and 107.25 by submitting an SF-424,including the required assurances in SF-424B or D,as applicable. 20. The PHA will undertake only activities and programs covered by the Plan in a manner consistent with its Plan and will utilize covered grant funds only for activities that are approvable under the regulations and included in its Plan. 21. All attachments to the Plan have been and will continue to be available at all times and all locations that the PHA Plan is available for public inspection.All required supporting documents have been made available for public inspection along with the Plan and additional requirements at the primary business office of the PHA and at all other times and locations identified by the PHA in its PHA Plan and will continue to be made available at least at the primary business office of the PHA. 22. The PHA certifies that it is in compliance with applicable Federal statutory and regulatory requirements,including the Declaration of Trust(s). Housing Authority of the City of Santa Ana CA093 PHA Name PHA Number/HA Code 5-Year PHA Plan for Fiscal Years 2025—2030 Annual PHA Plan for Fiscal Year 2025—2026 I hereby certify that all the information stated herein,as well as any information provided in the accompaniment herewith,is true and accurate.Warning: HUD will prosecute false claims and statements.Conviction may result in criminal and/or civil penalties. (18 U.S.C.1001,1010,1012;31 U.S.C.3729,3802). Name of Executive Director Name Board Chairman Michael L.Garcia Mayor Valerie Amezcua Signature Date Signature Date Page 2 of 3 form HUD-50077-ST-HCV-HP(3/31/2024) EXHIBIT 1 The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12,U.S.Code,Section 1701 et seq.,and regulations promulgated thereunder at Title 12,Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure compliance with PHA Plan,Civil Rights,and related laws and regulations including PHA plan elements that have changed. Public reporting burden for this information collection is estimated to average 0.16 hours per year per response,including the time for reviewing instructions,searching existing data sources,gathering and maintaining the data needed,and completing and reviewing the collection of information.HUD may not collect this information,and respondents are not required to complete this form,unless it displays a currently valid OMB Control Number. Page 3 of 3 form HUD-50077-ST-HCV-HP(3/31/2024) EXHIBIT 1 Certification by State or Local U.S Department of Housing and Urban Development Official of PHA Plans Consistency Office of Public and Indian Housing with the Consolidated Plan or OMB No.2577-0226 State Consolidated Plan Expires 3/31/2024 (All PHAs) Certification by State or Local Official of PHA Plans Consistency with the Consolidated Plan or State Consolidated Plan I, Valerie Amezcua, Mayor for the City of Santa Ana, certify that the 5-Year PHA Plan and Annual PHA Plan of the Housing Authority of the City of Santa Ana (CA093) is consistent with the Consolidated Plan and the Analysis of Impediments (AI) to Fair Housing Choice or Assessment of Fair Housing (AFH) as applicable to the City of Santa Ana pursuant to 24 CFR Part 91 and 24 CFR § 903.15. Provide a description of how the PHA Plan is consistent with the Consolidated Plan or State Consolidated Plan and the Al: The 5-Year PHA Plan and Annual PHA Plan ("Plan") is consistent with the community development needs and market conditions stated in the Consolidated Plan and the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing because the Plan is consistent with the objectives, outcomes, and needs identified in the Plan Needs Assessments and citizen participation process. It also seeks to address the needs identified in the in the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing for the City of Santa Ana. I hereby certify that all the information stated herein,as well as any information provided in the accompaniment herewith,is true and accurate.Warning: HUD will prosecute false claims and statements.Conviction may result in criminal and/or civil penalties. (18 U.S.C.1001,1010,1012;31 U.S.C.3729,3802) Name of Authorized Official: Title: Mayor Valerie Amezcua Mayor,City of Santa Ana Signature: Date: The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12,U.S. Code,Section 1701 et seq.,and regulations promulgated thereunder at Title 12,Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure consistency with the consolidated plan or state consolidated plan. Public reporting burden for this information collection is estimated to average 0.16 hours per year per response,including the time for reviewing instructions,searching existing data sources,gathering and maintaining the data needed,and completing and reviewing the collection of information.HUD may not collect this information,and respondents are not required to complete this form,unless it displays a currently valid OMB Control Number. Page 1 of 1 form HUD-50077-SL(3/31/2024) EXHIBIT 1 ORANGE COUNTY REPORTER This space for filing stamp only —SINCE 1921 — 600 W SANTA ANA BLVD STE 812,SANTA ANA, CA 92701 Telephone(714)543-2027 /Fax(714)542-6841 ABIGAIL ALCALA CITY OF SANTA ANA/CITY CLERK OR#:3890646 20 CIVIC CENTER PLAZA M-30 NOTICE OF PUBLIC HEARING in the City Clerk's Office during regular BEFORE THE CITY COUNCIL OF THE business hours and posted on the City's SANTA ANA, CA- 92701 CITY OF SANTA ANA,CA website the Tuesday prior to the Council The City of Santa Ana encourages the meeting at: www.santa-ana.org/agendas- public to participate in the decision- and-minutes. making process.The following notice Who To Contact For Questions-Should is being provided so that you can ask you have any questions, please contact questions, make comments, and stay Judson Brown, Housing Division informed about projects that might be Manager, at(714)667-2241 or you can PROOF O F PUBLICATION important to you.We encourage you to send an email to as en essano1,f a.or cl contact us prior to the Public Hearing if Si tiene pamar l 4 espan20 favor de you have any questions. Ilamar al 714-647-6520. NOTICE IS HEREBY GIVEN-The Santa Neu can lien lac bang tieng Vidt,xin Ana Housing Authority will hold a Public didn thoai cho Kristie Ha so(714)667- (2015.5 C.C.P.) Hearing to receive public testimony and 2206. will take action on the item described If you challenge the decision on the above below. Decision on this matter will be matter,you may be limited to raising only State of California ) final. those issues you or someone else raised Proposed Action:The Housing Authority at the public hearing described in this County of ORANGE )ss of the City of Santa Ana will conduct a notice, or in written correspondence public hearing to consider the Fiscal Year delivered to the Housing Authority of the 2025-2030 5-Year Plan and Fiscal Year City of Santa Ana at,or prior to,the public Notice Type: 2025—2026 Annual Plan for the Housing hearing. YP GPN-GOVT PUBLIC NOTICE Authority of the City of Santa Ana JenniferL.Hall,CMC (CA093). The Housing Authority is City Clerk required to hold a public hearing to Publish Orange County Reporter-Legals discuss and hear public comments on the Section Ad Description: 5-Year Plan and Annual Plan prior to Date:January 31,2025 subssionthe U.S. Department of PH Notice-5YR Annual Plan - English Housing andtUrban Development(HUD). 1/31/25 OR-3890646# A minimum of a 45-day notice of this public hearing is required by the federal regulations. Pursuant to the Quality I am a citizen of the United States and a resident of the State of California;I am Housing and Work Responsibility Act of 1998(Public Law 105-276),the Housing over the age of eighteen years,and not a party to or interested in the above Authority of the City of Santa Ana is required to prepare a 5-Year Plan and entitled matter. I am the principal clerk of the printer and publisher of the Annual Plan. ORANGE COUNTY REPORTER,a newspaper published in the English The 5-Year Plan for Fiscal Year 2025- 2030 provides details about the Housing language in the city of SANTA ANA,county of ORANGE,and adjudged a Authority's mission,goals,and objectives, newspaper of general circulation as defined by the laws of the State of and the progress the Housing Authority has made in meeting the goals and California by the Superior Court of the County of ORANGE,State of California, objectives described in the Housing under date 06/20/1922,Case No.13421. That the notice,of which the Authority's previous 5-Year Plan. The Annual Plan provides details about the annexed is a printed copy,has been published in each regular and entire issue Housing Authority's immediate operations, of said er an newspaper d not in an supplement thereof the following dates, program participants, programs, and p p Y ppemen ereo on ow g services, and the Authority's strategy for to-wit: handling operational concerns, participants' concerns and needs, and projected programs/services for Fiscal Year 2025-2026.The Annual Plan also examines long-range and short-range strategies to address needs as identified by the Resident Advisory Board. Meeting Time and Date—This matter will 01/31/2025 be heard on Tuesday,March 18,2025 at 5:30 p.m. or as soon thereafter as the matter may be heard,in the City Council Chamber, 22 Civic Center Plaza, Santa Ana,CA 92701.Members of the public may attend this meeting in-person or join via Zoom. For the most up to date information on how to participate virtually in this meeting, please visit hftps://www.santa-ana.org/agendas-and- Executed on: 01/31/2025 minutes/. At Los Angeles,California Written Comments:If you are unable to participate in the meeting,you may send written comments by e-mail to I certify (or declare) under penalty of perjury that the foregoing is true and eComment@santa-ana.org(reference the Agenda Item#in the subject line)or mail correct. to Jennifer L. Hall, City Clerk, City of Santa Ana,20 Civic Center Plaza—M30, Santa Ana,CA 92701.Deadline to submit written comments is 4:00 P.M.on the day of the meeting.Comments received after the deadline may not be distributed to the Housing Authority but will be made part of the record. Where To Get More Information - All staff reports regarding any item on this agenda are available for public inspection Signature I IIII I II III III IIII III III IIII IIII I III I II III (IIII II III * A 0 0 0 0 0 7 0 1 6 0 0 3 Email EXHIBIT 1 LA OPINION This spy for filing stamp only 915 WILSHIRE BLVD.SUITE 800,LOS ANGELES,CA 90017 Telephone(213)896-2260 /Fax (213)896-2236 CNS#: 3890651 AVISO DJE AUDIENCtA desaitos en at Plan cameo eledrbn'roo a PUBUCA Quinquenal anterior de Is jbrown@senta•ena crg. ANTE EL CONCEJO Autorbad do Vi ianda.El SI tions pre untas an MUNICIPAL DE LA Barr Quinquenal espafiol,favor de CIUDAD DE SANrA proporcona deta�es flamer al(714)847- ANA,CA sobre las opersdones 0. La Ciudad de Santa inmediatas de Is Nw Cm lion IFC bmg Ana anima of pbblleo a Auteddad de Yrviends, Um Vimzln Fnthwi partieipar an at proeeso bs participardes an bs dro Kristle Ha(714) de toma de decisions. pr%ramas, los So Z206. PROOF OF PUBLICATION pu��r� ad�)to sobre este e plamser IF Comerrmrios, y las mquie . unrcamente las marr0enarse Intorrnado operatives, las cuesdones qua usted u sobre too proyedos inquietudes y olm persona plantearon (2015.5 C.C.P.) que puedan ser neoesidades de bs an Is audlenda publice imporfarrtes pars usted. participantas yy los descrits on este sviso,o Le animamos a que se progrwnas/aervidos an, careaponda ci. State of Califomia ) Comunique Con pare or Afio escrits e��goda a to Count Of LOS ANGELES )SS nosotros arrees de Is iswF " 1202S2o26.[]Plan AuAwidad de Vnenda de Y Audiencia PWIca at Anual tembfon examine to Ciudad de Santa Ana tlene of un re ante. les eStfafegiae a=tD y an la audience publica o Notice Type: GPN-GOVT PUBLIC NOTICE la n�ecesid�aaes �matertorddad a to a de Yrvienda do identifiwdes par el Jennifer L Hell,CMC Santa Ana Celebrerd una Carsejo Asesor de Secmtwia Municipal Auderwia PribCa pare Resident8& 113125 Ad Description: as _ re asunto LA OPINIONl Fachil y do to 1° PH Notice-5YR Annual Plan-Spanish sobre J asunto que se se hated. el manes, P describe a conUnueabn. 16 de mart°dot 2025 a La dedsi6n sobre este las 5:90 Pm o despues asunto sank defrti iva on la Pao del K'gCarrce�'o Munidpal, 22 I am a citizen of the United States and a resident of the State of California;l am Le s Ciudad a rvfenda Civic Cellar Pmze,Santa de b Ciudad de Santa Ana,California 92702.EI over the age of eighteen years,and not a party to or interested in the above Ana IlevarB a Cabo una prib6eo pueda asisdr a audienda p6Wica para sate Ueru an entitled matter.)am the principal Clerk of the printer and publisher of the LA considerar el Rmr persona o untrse a OPINION,a newspaper published in the English language in the city of LOS Ouinquena1Z0252030 y trav4s de zoom. Para ANGELES,county of LOS ANGELES,and adjudged a newspaper of general Fiscal 2026-=6 pare �ectuaf�amsbrbre circulation as defined by the laws of the State of California by the Superior Autorided de Wanda de C6mo participar esta Court of the County of LOS ANGELES,State of Califomia,under date (i L Ciudad a Aulor dad do n��,,entB an visits 07/28/1969,Case No.950176. That the notice,of which the annexed is a vrvienda cad obfigads a htWtwvimsarda- rea6ter una audiencia ana.org/agendasand- printed copy,has been published in each regular and entire issue of said pubrrca pare dsasr y minutest. newspaper and not in an supplement thereof on the followin dates,to-wit: eaamar los orn"e l Plan Si no pu de ea«Ira n Y PP 9 del pidrlioo sobre et Plan Si no puede partidpar an venal y at Plan Is reuni6n, puede envier An antes de sus comenlarios pa presantarlo rdo el esaito por Correo DvemeNrdaa yy Dessmalb eComment@sants- a Urbwo de los Estados me erg(raga referenda 01/312025 Unwas (HUD) tas at mknero de aniaao del redo— federates Orden del dfa an la Ifnea requieren una de asunto)o por comeo notdread6n de esta ppo�stal�a Jennifer L.Hall. audienefa publiea can un SevetarW Municipa6 minimo de 45 dies de Ciudad de Santa Ana,20 AnDeladbn.Contorme a Is Civic Center Plaza-100, Leeyy de Yrviende de Santa Ana,CA 92701.La CsSdad fecha Iimite pars Respansabilidad LaboJ presenter Comentarios de 1998 (Ley Publica par esarnto as a lea 4.00 Executed on:01/312025 105.27titi la Aubrided de pm del die de la reuni6n. Yrvfenda de to Ciudad de Los comentarios At LOS ANGELES,CA Santa Ana esti obl' do recibidos despu6s de to a preparer un Plan fecha limits no podrdn Out uenaI y un Ran ser dsIrdwidos a Is I certify (or declare) under penalty of perjury that the foregoing is true and � do��� a Pter �� parte del los AFios 2025-2030 do expedients. detaRes sobre to misfbn. Con aulbn cormadearse meets y abjetivos de b Autoridad de Ywierrda,y Si Ulna siguna preguma. al Progreso que b par favor Comuniquese Autatdad de VW.q%a ha Con Judson Brown, bgrado en el Gerente de Is Divan de Comm do las yo cbJe�y 2241 o 10 al (714) r un puede envier un D. Signature I IIIIIII IIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIII(III Email * A 0 0 0 0 0 7 0 1 0 4 2 7 * EXHIBIT 1 California Newspaper Service Bureau Public Notice Advertising Since 1934 THONG BAO vE Bu61 TRUNG CAU DAN 1 Tel 1-800-788-7840 Fax 1-800-474-9444 TRU6C Of 06NG Local Offices and Representatives in: THANH PHIS SANTAANA,CA Los Angeles,Santa Ana, San Diego, Riverside/San Bernardino, MIsliHhc6N8 bt���(f l°e.°do San Francisco, Oakland,San Jose, Sacramento quatrinhraquy6tdlnh.Th6ngbao Special Services Available in Phoenix Sau duoc dua ra de quy vi c6 the da't cau h6i,dua y Wen va cap Mal thbng tin ve cac dU an c6 the quan trong d6i vdi quy vi.Chung 16i mong quy vi se lien lac vdi chung tdi trU6c Mi Trung du Dan Y n6u quy vi C6 bit ky cau h6i nao. DAYLATHONGBAOVE-CaOuan Tham Quyon Nha 6 se 16 chuc mdt bu6i TrUng Cau Dan Y d6 DECLARATION nhan ldi chung c6ac6ng ch6ngva se c6 hanh d6ng d6i v6i muc duoc nhu du6i day.Se c6 quyot Binh cu6i cling v6 van d6 nay. Hanh 06na duoc De Xu9t Co Quan Tham Quyon Nha 6 Santa Ana se On hanh m6t phi6n tnMg du clan y 416 xem I am a resident of Los Angeles County, over the age of x6t Ke Hoach nam(5)nam cho Nam Tai Kh6a 2025-2030 va eighteen years and not a party to or interested in the nam tai khoa 2025-2026 cho Co matter noticed. Quan Th9mQuy4nNha6Thanh Ph6 Santa Ana(CA093).Ca Quan Tham Quy6n Nha 6 duoc you cau t6 chuc mpt bu6i trong tau dan y de thao Juan va ling nghe y Men The notice, of which the annexed is a printed copy coa cling ch6ng ve Ke Hoach 5 eared In the: Nam va hang nam trudc khi do appeared trinh cho 86 Phat Tri6n Nha va Whi Hoa Ky(HUD).Thdng boo NGUOI VIET trudc t6i thieu 65 ngay v6 phion hung du dan y nay la bat bu6c theo quy Binh cua lion bang. Chi&theo Dao Luat Phim Chat On the following dates: Nha6vaBachN hi6mcengvioc caehiLuat 6),01/31/2025 oQunTmQuyen Nhi 6 Thanh Ph6 Santa Ana duoc you cau chunn bi K6 Hoach cho 5 I certify (or declare) under penalty of perjury that the NAM vam6lnam. foregoing is true and correct. K6 Hoach nam (S)Nam, 2025 2030,cung cap chi Net v6 Worn vu,muc tiou va muc dick cua Co Quan Tham Quy6n Nha 6,va lien trinhCa QuanTham Ouyin Nha 6 da dat duoc trong vioc thl1c hion Dated at Los Angeles, California, this cac muc tieu va muc dfch duac m6 to trong K6 Hoach nam(5) 7th day of February 2025 namtrU6cdayc6aCoQuanih1m Quyen Nha 6.On Ke Hoach c6a Hang Nam cung cap chi ti6t v6 cac hoat dung tuc thbi cua Ca Quan Tham ouy6n Nha 0,nhimg ngubl sham gia chuong trinh,cac chtfang trinh va dich vy vs chitin luoc cua Ca Quan d6 giai dap cac m6i quan tam v6 hoat dung,m6i quan tam va nhu cau cua ngu61 / tham gia va cac chuang tdnh/dfch vu duoc Ion Ike hoach cho Nam Tai Kh6a 2025.2026.Ko Hoach Hang Nam cling xem xot cac chitin luoc DEBBIE YERKES dalhanvanganhandegialquyet Signature cac nhu cau duoc xac Binh b6i Ban C6 Van CUTN. Th61 Gian va Naav Hoe Van d6 nay so duoc King cau y dan vaoSgi&30(hi6uThrTBa ngay is thing 3,202Shoacngaysau khi van do duoc tang nghe tai 3890649 Ph6ng H61 06ng Thanh Ph6.22 "The only Public Notice which is justifiable Civic Center Plaza,Santa Ana,CA from the standpoint of true economy and the public interest, 9270,Cang chung c6 the tham is that which reaches those who are affected by it" du cu6c hop nay trUC tiep hoac qua Zoom.0e biet th6ng tin mdi nhat ve cach tham gia cudc hop trUc tuyen nay,vui 16ng troy cap httpsJ/www,santa-ana.org/ agendas-and-minutes/ Man Ot bane van ban•Neu 0II 1 IN�111111110111111111111111111111� ih quy vi cd the gu hlanNot * A 0 0 0 0 0 7 0 2 1 2 1 1 * bang van ban qua email den eComment@santa-ana.org (ghi reference the Agenda Item I trong muc tieu 46)hay gJ thu moi quan tam v6 hoat diing,m6i quan tam vA nhu cau cua ngua EXHIBIT 1 J tham gia vacAc chuong tdnh/dich vu duoc IM k6 hoach cho Nam Tai i Kh6a 2025-2026.K6 Hoach Hang Nam cung xem x6t ck chill luoc DEBBIE YERKES dal han vangan han di!giA1quy6t cSc nhu cAu duoc xac dints b6i Signature Ban C6Van CUTnL Thbi Glan vA Nnav Wee-,Van d6 nay s6 duac trong ciu y dan 00 S gib 30 chl6u Th0 Ba,ngay 18 thing 3,202 ShoAc ngay sau khi van d6 duoc ling nghe tai 3890649 Ph6ng H6i 06ng ThAnh Ph6,22 The only Public Notice which is justifiable Civic Center Plaza,Santa Ana,CA from the standpoint of true economy and the public interest, 9270.Ung chung c6 th6 tham is that which reaches those who are affected by it" du cu6c hop nay truc ti6p hoac qua Zoom.D4 NO thing tin m6i nhit 4 cSch tham gia cu6c hop truc tuy6n nay,vui 16ng truy cap https!/www.santa-ana.orgi agendas-and-minutes/ NhAn xet bana van ban•N6u quy vi kh6ng th6 tham gia cu0c hop,quy vi c6 the 90 nhan x6t bang van ban qua email don eComment@santa-ana.org (ghi reference the Agenda Item A trong muc titu d6)hay gCo thu d6n Jennifer L Hall,City aerk,City of Santa Ana,20 Civic Center Plaza -M30,Santa Ana,CA 92701.Han ch6t 6 90 nhan x6t bang van bin la 4 gib chleu vA0 ngay diin ra Cu6c hop.?kiln nhan duoc sau thbi han c6 th6 kh6ng duoc 961 cho Co quan Thim Quy6n NhA b nhung se duac Qua vio h6 sa L$y them thing tin b 4Au-Tit cA cAc No cAo cua nhan vft li6n quan d6n bit ky muc No trong chuong tdnh nghi su nay 46u c6 sin df ki6m tra cling khai tai Van Ph6ng Luc Sit ThAnh Ph6 trong gib 1Am vi0 thu6ng Ig vA duac ding trAn hang web cua ThAnh Ph6 vAo th(i Ba trUbc cu6c hop H6i 06ng tai: wwwsanta-ana. org/agendas-and-minutes. Neu C6 CAu H6i Thl ran Lion Lac Al-Neu quy vi c6 bit ky cAu h6i nao,xin wi long lion lac Judson Brown,QuAn Ly Ban Nhb 6,qua s6(714)667.2241 hoac qug vi c6 thg gih email t6i jbrown@santa-ana.org. N6u can IiM lac bang tiling Vi$L xin dion thoai cho Kristie Ha s6 (714)667.2206. N6u quy A phan d6i quy6t dinh v6 van d6 tron,qug vi c6 this bi han cho chi nhu ra nhung An d6 ma qug vi hoac n9M khAc di nhu ra tai bU&trtmg ciu dan y duoc n6i don trong thing bio nay,hOSC bang van bin gui t6i Co Quan Thim Quy6n Nha d cua ThAnh Ph6 Santa Ana tai,hoac trU6c phidn di6u trin tong khai. Jennifer L.Hall,CMC Nhan Vi6n Van Ph6ng Thinh Ph6 Cling b6 Orange County Reporter-Legals Section NgAy:NgAy 31 thing 1,2025 1/31/2S CNS-38906490 NGUOI VIET EXHIBIT 1 Santa Ana HousingAuthority Y Five-Year Plan The Housing Authority of the City of Santa Ana is preparing our Five-Year Plan for FY 2025-2030 to submit to the U.S. Department of Housing and Urban Development. Housing Choice Voucher Program participants are invited to attend a Resident Advisory Board Meeting and complete a brief survey (see QR Code or link below) to assist and make recommendations regarding the development of the Five-Year Plan. Resident Advisory Board Meetings Date: Wednesday, February 5th, 2025 Time: 2:OOPM 3:OOPM Location: Santa Ana Housing Authority 20 Civic Center Plaza Santa Ana, CA 92701 IF YOU WOULD LIKE TO PARTICIPATE IN THIS MEETING, PLEASE RSVP BY CALLING (714) 667-2269. THIS MEETING WILL BE IN-PERSON. Take A Survey ! Scan the QR Code to the right 1 or go to: www.surveymonkey.com/r/ 1 PFN7VLS • ■ EXHIBIT 1 Autoridad de Vivienda de Santa Ana Plan Quinquenal La Autoridad de Vivienda de la Ciudad de Santa Ana esta preparando nuestro Plan Quinquenal 2025-2030 para presentarlo al Departamento de Vivienda y Desarrollo Urbano de EE.UU. Se invita a los participantes del Programa de Vales de Eleccion de Vivienda a asistir a una Reunion del Consejo Asesor de Residentes y/o completar una breve encuesta (ver Codigo QR o enlace mas abajo) para ayudar y hacer recomendaciones con respecto al desarrollo del Plan Quinquenal. Reuniones del Conseio Asesor de Residentes Fecha: mi6rcoles, 5 de febrero del 2025 Hora: 2:OOPM a 3:OOPM Lugar: Autoridad de Vivienda de Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 S/ QU/S/ERA PART/C/PAR EN ESTA REUN/ON, FAVOR DE RESERVAR AL TELEFONO (714) 667-2269_ ESTA REUN/ON SERA EN PERSONA_ iTome una encuesta ! Escanee el Codigo QR a 1 la derecha o visite: 1 www.surveymonkey.com/r/ PFN7VLS J EXHIBIT 1 Coy Quan Quan L " Nha 0 Santa Ana . . Ke Hoach 5 Nam ` ry Co, Quan Quan Lq Nha O' Thanh Pho Santa Ana Bang chuan bi nam (5) nam tai chanh Ke Hoach Hang 2025-2030 de t6nh len Bo Phat Trien Nha va flo Thi Hoa Ky. Nhixng ngv6,i tham gia Chvong thnh Phieu Chon Nha du'ac mai tham dui Cuoc Hop cua Ban Co Van Cv Dan vWhoac hoan thanh mot cuoc khao sat ngan (xem Ma QR hoac lien ket ben dv6,i) de ho tra va dva ra cac de nghi lien quan den viec phat trien Ke Hoach 5 Nam. Cac Cuoc Hop cua Ban Co Van Cu' Dan Ngay: Thu' Tv, ngay 5 thang 2, 2025 GRP: 2:00 chieu 3:00 chieu Dia diem: Co' Quan Quan Ly Nha O' Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 NEU QUY VI MUON THAM GIA CUOC HOP NAY, XIN VUI LONG TRA L&I BANG CACH GOI SO (714) 667-2229. DAY SE LA MOT CUOC HOP TRVC TIEP Tham Gia Kha" o Sat ! Xin hay quet ma QR ben phai hoac truy cap: 1 vvww.surveymonkey.com/r/PFN-NLS 0 LE EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana, California 92702 (714)667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 5, 2025 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing- Authority 5-Year Plan: (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? 2. What recommendations do you have to more effectively address your housing needs? EXHIBIT 1 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? EXHIBIT 1 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? 10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community? EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana, California 92702 (714)667-2200 www.santa-ana.org Orden del dia de la Reunion del Consejo Asesor de Residentes 5 de febrero del 2025 I. Bienvenida y presentaciones II. Explicacion del proposito y la funcion del Consejo Asesor de Residentes (24 CFR 903.13) III. Explicacion del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3) IV. Explicacion de la actualizacion del plan administrativo del Programa de Vales de Eleccion de Vivienda y su relacion con el Plan Quinquenal 2025-2030 Recomendaciones del Consejo Asesor de Residentes sobre los articulos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.7) Necesidades de vivienda y estrategia para abordar las necesidades de vivienda 1. �,Cuales son sus necesidades de vivienda y cuales calificarla como sus tres necesidades de vivienda principales? 2. �,Que recomendaciones tiene para abordar con mayor eficacia sus necesidades de vivienda? EXHIBIT 1 3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, �,que cree que deberia hacer SAHA para abordar las necesidades de vivienda de nuestra comunidad? Elegibilidad, seleccion y admisiones 4. �,Que recomendaciones tiene para cambiar o mejorar nuestras norm as de elegibiIidad, seleccion y admisiones, incluidos los procedimientos de desconcentracion y de listas de espera? Determinacion de renta 5. �,Que recomendaciones tiene para cambiar o mejorar nuestras normas de determinacion de la renta? Operacion y gestion 6. �,Que recomendaciones tiene para cambiar o mejorar nuestra operacion y gestion? Autosuficiencia familiar 7. �,Que recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar? EXHIBIT 1 8. �,Que recomendaciones tiene para animar y motivar a mas familias asistidas a unirse a nuestro programa de autosuficiencia familiar? Progreso para cumplir nuestra mision 9. ,Como podemos mejorar nuestro progreso para cumplir nuestra mision y apoyar mejor sus necesidades de vivienda? 10. jiene alguna otra recomendacion para mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad? EXHIBIT 1 � TII � V THANH PHO SANTA ANA THAM QUYEN NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.org ChLro,ng Trinh Hop Ban Co Van CLY Tru Ngay 5 thang 2, 2025 I. Chao flon va Gio,i Thieu II. Giai thich ve Muc D ch va Chivc Nang cua Ban Co Van Cie Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Co, Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh ChLrong Trinh Phieu Liva Chon Nha O' va no Lien Quan den Ke Hoach 5 Nam Nhiv the Nao Del Nghi cua Ban Co Van Cie Tru ve cac Van fle trong Ke Hoach 5 Nam cua Co, Quan Tham Queen Nha & Santa Ana: (24 CFR 903.7) Nhu Cau Nha & va Sach LLroc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quy vi co nhixng de nghi gi de giai quyet hieu qua han nhu cau nha a cua minh? 3. La nha cung cap dich vu ho tra nha a Ian nhat trong cong dung cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cong dung cua chung ta? EXHIBIT 1 Tinh du dieu kidn, kra chon va chap nhan 4. Quj vi co nhixng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh du dieu kien, lua chon va chap nhan cua chung toi, bao gom cac thu tuc phan quyen va danh sach cha? Mc Dinh Tien Thud Nha 5. Quj vi co de nghi gi de thay doi hay cai thien chinh sach xac Binh tien thue nha cua chung toi? Dieu Hanh va Quan Ly 6. Quj vi co de nghi gi de thay doi hay cai thien viec flieu Hanh va Quan Ly cua chung toi? Gia Dinh TLY Luc (Family Self-Sufficiency) 7. Quj vi co nhixng de nghi gi de thay doi hay cai thien Chuang Trinh Gia Dinh Tu° Luc cua chung toi? EXHIBIT 1 8. Quy vi co nhixng de nghi gi de khuyen khich va thuc clay them nhieu gia dinh du ac ho tra tham gia Chuang Trinh Gia Dinh Tu° Luc cua chung toi? Tien Trinh Hoan Thanh Siv Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh so menh cua minh va ho tra tot han nhu cau nha a cua qujr vi? 10.Quj vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quj vi, chu nha va cong dung cua chung to khong? m_ 2 w Oil W C H a Z \1 N � I 1 W ep OG N w N 2 2 f0 2 N J J Q Z .J Z Z d W W CO W W N J � z Q a) 0 00 LJJ � 1O N N Z a Ln 0 0 M ) N l0 l0 a 4 I� N l0 l0 pp a) Ql Ql z M a) z Q Ln Z tD w O N z Z Z 0 O Y 0 � d J N Q w Y Z Z U w Z 0 0 LU 0 m w W — W Q O cn Z m d W Ln -f p ci N M 7 11l _t EXHIBIT 1 G 1 r O D m m z � Z D N :F, C m m = Z m D Z �o D D = �W G) C C z rC-- ran z O J J 01 J V Cll N Q A 0) W W V O 00 F-` w O V D A Q A In Ln J N 00 W On 00 lD G v n m m m rn D z Z z Z � r r D Gl v+ cn V) cn vi x x = x N x L.1 m f1 r ff , 2 Im G1�N �� � ri r ° z z o ° m� D •. V) 5� Ln LD W a, r v� 2' Z z z Z r! ss X1. to a F rF �2 - a i y G1 �' p 2: rn Do C _ c ;N z rn. O x y �p. � M Ar✓ '; U'i �W .kA V`. (fin O iN Lo co LD S _ An _ rn m Qq F 5 r it f y a s p,) 63 N .N N. N:. OLM t, s � D D , D - D Z v 0 D N N rn Z O Z x r _c i - W ,N W O W i In :',N V 'Ln O ONOL rA W - A .J ' A -.:'.W A G m, m m rn m'. Llbi Ln D r h Nay r m t c � � I { —ZXHIBI I I LU LAJ W W LA) LU m Ln LU hi � 7—N O 00 1p cn EXHIBIT 1 Z, X, 00 m LM w ---------- EXHIBIT 1 { c J t to UPS et SAM it Ogilvy WK c a toy�Ovno EXHIBIT 1 xn- Yn"all Mang. A t � a � � r > j. WM 0. Z' spoof MOB A. all may Ewa to Q Warn AT R.0 wag $ i k f � / � E � . a t l i A F { & } II. JC1 i } . e y EXHIBIT 1 English Session Staff Notes u }i ' �. 4 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza• P.O. Box 22030 Santa Ana, California 92702 (714)667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 5, 2025 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? - Affordability, accessibility and safety - New Developments with improvements for disabled & impaired individuals - Appliance upgrades: counter tops, buttons, brail, blinker lights, etc.. - Buildings that are all ADA accessible - Senior Complexes with walk in showers, slip resistant 2. What recommendations do you have to more effectively address your housing needs? - Better communication: no one answers phone, no email reply - Frustration with calling endless agency list - Requesting board be formed OR suggestion box, to provide feedback to housing authority - More collaboration/options on accessibility, quality, safety, affordable housing options - More compassion from staff& open minded - Increase occupancy standards EXHIBIT 1 - More in person appointments & meetings 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? - Increase affordable housing Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentrating and waiting list procedures? - Fair eligibility procedures, agree with prioritizing live/work preference Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? - More details regarding 40% calculation - Lower 40% of income towards rent requirement Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? - Better communication &friendlier staff - In person appointments - Different formation options for submitting Rx Packet (via online portal) - Staff does not answer phone or return calls Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? - Clear communication of program specifics. - What are the benefits of the program, how will joining affect my participation in housing. - Provide more resources in the newsletter. 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? - Better presentation explaining incentives and providing examples EXHIBIT 1 Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? - More information meetings, quarterly &zoom options 10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community? - Enhanced communication - More resources, published on website - Rental database `slumlords' list - Better voucher briefing — coaching for first time apartment searching EXHIBIT 1 r' sk CITY 4F SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza •P,O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.orq Resident Advisory Board Meeting Agenda February 5, 2025 1. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) 111. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: 24 CFR 903,17 Housing Needs and Strategy for Addressing Housing Needs 1. What are your h using needs and what would you ran as your top three h usi g needs? 2.. What recommendations d, you have tom re effectively address your housing needs? ZIL EXHIBIT 1 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? Rent Determination 5. What recommendations o ou h v to change or improve our rent deter ,ination poH ies? 11 Operation and Management eu L-� 6. What recommendations du you have to change or improve our Operation and anagement. z e <A I A U Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? i EXHIBIT 1 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? F- 10.®o you have any other recommendations to improve our program and services for you, our landlords, and our community? 7f Q� N EXHIBIT 1 4, CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza. P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 5, 2025 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing 5-Year Plan.(24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan. (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? 2. What recommendations do you have to more effectively address your housing needs? 0?/0/01V-I t /V EXHIBIT 1 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? IF'rr"l-1V Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? In o Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? EXHIBIT 1 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? 'CW64iN j o Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing - needs? p 10.Do you have any other recommendations to improve our program and services for you, our landlords, and our community? I EXHIBIT 1 3 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.or_q Resident Advisory Board Meeting Agenda February 5, 2025 1. Welcome and Introductions IL Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) Ill. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: 24 CFR 903.17 Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? i rNa -- V 1 �6i d 2. What recommendations do you have to more effectively address your housing needs? EXHIBIT 1 r 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? f Ut1dA Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? rr C ♦ ' Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family.Self-Sufficiency Program? iGa-yl 51 EXHIBIT 1 i 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? 10.Do you have any other recommendations to improve our program and services for you, our landlords, and our community? i EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 CIVe Center Plaza s P.O. Pox 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.orq Resident Advisory Board Meeting Agenda February 5, 2025 1. Welcome and Introductions 11. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) Ill. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Cholce Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? Nt y y1rk Edt ,�Dn 2. ZR endations do you have to more effectively address your housing needs? C- L4--n A ly"T (2CW-,, (&D I a& 1A ) '. EXHIBIT 1 3. As the largest housing assistance prgvider in our community, what do you think SAHA should dot ddress the housing needs in our community? P�' Vn(o Iq rAfloo��— )a" 6lit- aA — . Eligip y, Selection, and Admissions 4. What recommendations do you have t change or improve our eligibility, selection, and admissions policies, including deconcentration and waitin list procedures? [Yon I DkA Rent Determination 5. What recommendations do you have to change or i prove our rent det rmination olicies? Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? ' i EXHIBIT 1 r 8. What. recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? e � I na 10.Do you have any other recommendations to improve our program and services for you, our landlords, n ur community? t-m-( .1 -T/ n .5�,s alf) .. CAK K- ��'l W 4hGd- -Itf , DIrl�6x6j EXHIBIT 1 Spanish session translated by ,Y � Monique Lorenzana and Vivian Lopez. CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana.California 92702 (714)667-2200 www.santa-ana.oro Orden del dia de la Reunion del Consejo Asesor de Residentes 5 de febrero del 2025 I. Bienvenida y presentaciones II. Explicacion del proposito y la funcion del Consejo Asesor de Residentes (24 CFR 903.13) III. Explicacion del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3) IV. Explicacion de la actualizacion del plan administrativo del Programa de Vales de Eleccion de Vivienda y su relacion con el Plan Quinquenal 2025-2030 Recomendaciones del Consejo Asesor de Residentes sobre los articulos del Plan Quin uenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: 24 CFR 903.7 Necesidades de vivienda y estrategia para abordar las necesidades de vivienda 1. �Cuales son sus necesidades de vivienda y cuales calificarla Como sus tres necesidades de vivienda principales? k <3-6Uj .S1 de�,.0 to' ,fir�g CAc4 yy 4e,- Consideration to the pg�eot Qf each table I have 2 years 2. � Que recomendaciones tiene pars abordar•con mayor eficacia sus necesidades de vivienda? We are really well EXHIBIT 1" 3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, Gquo tree que deberia hater SAHA para abordar las necesidades de vivienda de nuestra comunidad? �5�3 vc P74e tact. Consider low income housing legibiliclad, seleccion y admisiones LQue recomendaciones tiene pars cambiar o mejorar nuestras normas de elegibilidad, seleccion y admisiones, incluidos los procedimientos de desconcentracion y de listas de espera? i de— ee o-s jI likedthe low income that I had before the rent eterminacion de renta 5. LQue recomendaciones tiene para cambiar o mejorar nuestras normas de determinacion de la renta? Z_z>- N .g The rent is fine peracion y gestion r 6 LQue recomendaciones tiene pars cambiar o mejorar nuestra operacion y gestion? Nothonq utosuficiencia familiar 7. LQue recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar? I am glad for the program's support EXHIBIT 1 8. �Que recomendaciones tiene para animar y motivar a mas familias asistidas a unirse a nuestro programa de autosuficiencia familiar? YYL Crf c� cry yu I really like how much they help people Progreso pars cumplir nuestra mision 9. Como podemos mejorar nuestro progreso para cumplir nuestra mision y apoyar mejor sus necesidades de vivienda? CA S (V (�° ) Everything is really well, than you for the help 10.jiene alguna otra recomendacion pars mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad? A Qw:yo n L5 rl 0- Thank you for the help that yougive_ EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza •P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.orq Orden del dia de la Reunion del Consejo Asesor de Residentes 5 de febrero del 2025 I. Bienvenida y presentaciones ll. Explicaciion del proposito y la funcion del Consejo Asesor de Residentes (24 CFR 903.13) lfl. Explicacivn del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3) IV. Explication de la actualization del plan administrativo del Programa de Vales de Election de Vivienda y su relation con el Plan Quinquenal 2025-2030 Recomendaciones del Consejo Asesor de Residentes sobre los articulos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.7) Necesidades de vivienda y estrategia para abordar las necesidades de vivienda 1. �Cuales son sus necesidades de vivienda y cuales calificaria Como sus tres necesidades de vivienda principales? C vIr,5-- Z Z e, ) ?; i ) 1 We are fine for the bedroom or the apartment which is spacious and there no problems. 2. �Que recomendaciones tiene para abordar con mayor eficacia sus necesidades de vivienda? R EXHIBIT 1 3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, 4qu6 tree que deberia pacer SAHA Para abordar las necesidades de vivienda de nuestra comunidad? Elegibiliclad, selection y admisiones 4. LQue recomendaciones tiene pars cambiar o mejorar nuestras normas de elegibilidad, seleccion y admisiones, incluidos los procedimientos de desconcentraci6n y de listas de espera? t For me everything is fine, clear, an.d easy, I Determination tie yenta 5. 60ue recomendaciones tiene pars cambiar o mejorar nuestras normas de determinaci6n de la renta? M , v I For me everything is fine Operacion y gestion 6. 6Que recomendaciones tiene para cambiar o mejorar nuestra operacion y gestion? :;?�L ef 5`4 A / i Everything is fine Autosuficiencia familiar 7. LQue recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar? 4116 I like the program it is really good ;r EXHIBIT 1 ✓� ski CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza . P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.org Orden del dia de la Reunion del Consejo Asesor de Residentes 5 de febrero del 2025 I. Bienvenida y presentaciones II. Explicacion del proposito y la funcion del Consejo Asesor de Residentes (24 CFR 903.13) III. Explicacion del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3) IV. Explicacion de fa actualizacion del plan administrativo del Programa de Vales de Election de Vivienda y su relacion con el Plan Quinquenal 2025-2030 Recomendaciones del Consela Asesor de Residentes sobre los articulos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.D Necesidades de vivienda y estrategia para abordar las necesidades de vivienda 1. 6Cu6les son sus necesidades de vivienda y cuales calificaria como sus tres necesidades de vivienda principales? I feel very good where I live, it's very quiet, there are no problems, it's a very clean place. 2. �Que reecomendaciones tiene pars abordar con mayor eficacia sus necesidades de vivienda? None r. EXHIBIT 1 3. Como el mayor proveedor de ayuda a la vivienda de nuestra comun idad, Lqu6 cree que deberia hacer SAHA para abordar las necesidades de vivienda de nuestra comunidad? Elegibilidad, seleccion y admisiones 4. LQue recomendaciones tiene para cambiar o mejorar nuestras normas de elegibilidad,seleccion y admisiones, incluidos los procedimientos de desconcentralcio�n�y de listas de espera? s� r For me the waiting list was not so difficult,I had the opportunity and luck in a few years.they last long and I waited for them but mine was soon 3 years.And I feel happy and grateful. - Determinacion de renta 5. LQue recomendaciones tiene para cambiar o mejorar nuestras normas de determinacion de la renta? 40� In my opinion everything is fine on my income and as you have your rules. Operacion y gestion 6. LQue recomendaciones tiene para cambiar o mejorar nuestra operacion y gestidn? R For me everything is very well Autosuficiencia familiar 7. LQue recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar? I like the program, it is very interesting EXHIBIT 1 8. 6Que recomendaciones tiene para animar y motivar a mas familias asistidas a unirse a nuestro programa de autosuficiencia familiar? Progreso Para cumplir nuestra mision 9. LGomo podemos mejorar nuestro progreso para cumplir nuestra mision y apoyar mejor sus necesidades de vivienda? 4,W- e—e--t �W� ` Yes, it was excellent, I am very happy with all the services and the rules. I feel very happy and grateful for this help and with the apartment I am in. 10.jiene alguna otra recomendaci6n para mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad? Yes,we should have more meetings like this one so people can come and get together EXHIBIT 1 8. GQue recomendaciones tiene pars animar y motivar a mas familias asistidas a unirse a nuestro programa de autosuficiencia familiar? Progreso Para cumplir nuestra mision 9. 6C6mo podemos mejorar nuestro progreso para cumplir nuestra mision y apoyar mejor sus necesidades de vivienda? 5' 4 C5Z;;065: d6-. los eD ce& Yes, we agree or like the privacy 10.LTiene alguna otra recomendacion pars mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad? r (We are fine) we are fine EXHIBIT 1 The answers are consolidated from the "�. ' Vietnamese's resident advisory board meeting group. Translated by Katie Ho. CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 5, 2025 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing- Authority 5-Year Plan: (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? -A safe living environment -A location that is within walking distance to public transportations, market, Vietnamese community -A home that has all the necessary appliances, a community that provides a variety of amenities 2. What recommendations do you have to more effectively address your housing needs? -Higher rental assistance payment and/or higher utility allowance & payment standard - Have more newly constructed, affordable buildings for elderly & disabled participants in the city -Increase enforcement on rent stabilization measures to ensure rent are reasonable & affordable -No comments. We are satisfied with the current assistance provided by SAHA EXHIBIT 1 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? - Increasing the availability of subsidized units for low-income, elderly, disabled participants -Putting a stop or cap on rent increases -Offering more accessible programs to receive financial assistance for first-time homebuyers -Reducing the housing assistance waiting list period & lower the qualification standards for eligibility Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? - Streamlining the application process because the waiting list period is too long. -Increasing the unit searching period due to the housing market's limited availability. Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? -Increase the payment standard amount -Increase subsidized amount -Ensure that participants pay an affordable & fair portion towards housing costs -The inspection approval process should be shortened and simplified. Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? -Offer more attractive incentives for the landlord to participate in the program -Have a fund to assist with the unit's annual maintenance to ensure safe & sanitary living space. -No change-We are happy with the operation and management of SAHA Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? -Assisting with additional fund for those who are able to purchase a home(mobile home for example) EXHIBIT 1 -Expanding services offering, such as, savings programs for elderly participants 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? - Catering the program so that it's approachable for the elderly participants as well Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? - Expand the live/work reference to the adjacent cities. -Increase on the rental assistance payment or payment standard -Focus more on new community developments for seniors. 10.Do you have any other recommendations to improve our program and services for you, our landlords, and our community? -Getting in contact with the assigned housing specialist could be difficult sometimes -Increase on monthly rental assistance payment -Assist with security deposit -Increase landlord's participation in the program EXHIBIT 1 Responses from Vietnamese Session. y � s THANH PHO SANTA ANA TRAM QUYEN NHA O SANTA ANA 20 Civic Center Plaza•P.D.Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.ol, Chuang Trinh Hop Ban Co- Van Cu,Tru Ngay 5 thang 2, 2025 I. Chao D6n va Gi6,i Thieu II. Gial thich ve Muc Bich va Ch&c Nang cua Ban Co Van Cu' Tru (24 CFR 903.93) III. Giai thich ve Ke Hoach 5 Nam cua Co} Quan Tham Quyen Nha & (24 CFR 9013) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh ChLrung Trinh Phieu Luca Chon Nha O' va no Lien Quan den Ke Hoach 5 Nam Nhu, the Nao Dd N hi cua Ban Co Van CLP Tru ye-' cac Van fle trong Ke Hoach 5 Nam cua Coy Quan Tharn Qu en Nha U Santa Ana: 24 CFR 903.7 Nhu Cau Nha O' va Sach Lusdc Giai Quyet Nhu Cau Nha CY 1. Nhu cau nha a cua quy vi is gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quj vi co nhCrng de nghi gi de giai quyet hieu qua han nhu cau nha cua minh? q / Yn� e 3. La nha cung cap dich vu n6 tra nha a Ift nhat trong cang dong cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cong d©ng cua chung ta? �1 � 9A S EXHIBIT 1 Tinh du dieu kien, Itra chon va chap nhan 4. Quy vi co nhixng de nghi nao de thay doi hay cai thi6n cac chinh sach ve tinh du dieu kien, IuNa chon va chap nhan cua chung toi, bao gom cac thu tuc phan quyen va danh sach chd? -41 t tiw •� c ` Mc Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay do-i hay cai thien chinh sach xac Binh tien thue nha cua chung toi? i-j ial Dieu Hanh va Quan Ly 6. Quy vi co de nghi gi de thay doi hay cai thi6n vi6c Dieu Hanh va Quan Ly cua chung toi? / ter c 1[ A2, G'tv Gia Dinh Ty, Ltvc (Family Self-Sufficiency) 7. Quy vi co nhixng de nghi gi de thay doi hay cai thi6n Chuang Trinh Gia Dinh Tu° Luc cua chung toi? ^ r ' ! ✓V V�--Ll'A' 1 /ter✓t Zi^i �VLS A ✓ Y R 9�t EXHIBIT 1 8. Quy vi c6 nhu ng de nghi gi de khuyen khich va th0c day them nhieu gia dinh c7u'gc ho trd tham gia Chucyng Trinh Gia Dinh Tu Luc cua chung toi? i Tien Trinh Hoan Thanh Sig Menh cua Chong T6i 9. Lam the nao chung toi c6 the cai thi6n tien trinh cua minh de hoan thanh sir menh cua minh va ha troy tot hgn nhu cau nha a cua quy vi? 10.Quy vi c6 de nghi nao khac de cai thien chuang trinh va dich vu cua chung t6i cho quy vi, chu nha va cong long cua chung to khong? r. ° EXHIBIT 1 THANH PHQ SANTA ANA THAM QUYEN NHA O SANTA ANA 20 Civic Center Plaza• P,O.Box 22030 Samta Ana,California 92702 (714)667-2200 w1111v.sa�ta-ana.ol L ChuFo'ng Trinh Hop Ban Co Van Cu' Tr(i Ngay 5 thang 2, 2025 I. Chao E]on va GW Thieu 11. Giai thich ve Muc Bich va Ch&c Nang cua Ban Co Van CLP Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 Nam cua Col Quan Tham Quyen Nha d (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Churong Trinh Phieu LLea Chon Nha (Y va n6 Lien Quan den Ke Hoach 5 Nam Nhu,the Nao Fie N 1hi cua Ban Co Van C[P Tru ve cac VA-De tr)ng Ke Hoach 5 Narn cua Cd Quan Tham Qu en Nha (Y Santa Ana: (24 CFR 903.7) r- Nhu Cau Nha &va Sach Lipac Giai Quyet Nhu Cau Nha (Y 1. Nhu cau nha & cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? r t 2. Quy vi co nhiyng de nghi gi dA giai quyet hieu qua hoyn nhu cau nha 6, cua minh? r 3, La nha sung cap Bich vu ho tr(y nha a Ian nhat trong cong gong cua chung ta, theo quy vi, SAHA nen lam gi dA giai quyet nhu cau nha a trong cong dung cua chung ta? EXHIBIT 1 r t Tinh du dieu Mien, Iva chop Va chap Wham 4. Quy vi c6 nhCrng db nghi nao de thay d6i hay cai thien cac chinh sach ve tinh du dieu �i �, en va danh sach c tua chop va chap nhan cua chung bao go cat thu tut Phan quy" Xac Dinh Tien Thee Nha _ 5. Quy vi co cue n chinh sach xac Binh tien thue nha cua chung nghi gi cue thay d6i hay cai thie Dieu Hanhuan Ly 6. Qujr vi co del nghigi de- thay eoi hay cai thien Viet flieu Hank va Quan Ly cua chung toi? r r , Gia Dinh Tv Lvc (Family Self-Sufficiency) 7. Quy vi co nhixng cue nghi gi de that' doi hay cai thien Chuang Trinh Gia Dinh To Luc cua chung toi? Y-t-- Aj- h �a � EXHIBIT 1 8. Quy vi co nhixng de nghi gi de khuyen khich va thuc day them nhieu gia c7inh drxac hfi tra tham gia Chuang Trinh Gia Dinh Tv Luc cua chung toi? 1 h r� t k� C II l./ Tien Trinh Hoan Thanh S(r Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sLx menh cua mink va ho trd tot hdn nhu cau nha a cua quy vi? n\,� a .C4 , (LAVU o , 10.Quy vi o de nghi nao k ac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong gong cua chung to khong? J. R EXHIBIT 1 THA.NH PHO SANTA ANA TRAM QUYEN NW.6 SANTA ANA 20 Civic Center PIaza a P.0.Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa`ana.ar� Chusang Trinh Hop Ban Co Van C+x Tru Ngay 5 +hang 2, 2025 1. Chao f]on vA Giai Thieu II. Giai thich ve Muc Dich vA Chic Nang cua Ban CO' Van Cu+Tru (24 CFR 903.93) III. Giai thich ve Ke Hoach 5 Nam cua Co,Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach HAM Chanh Chusang Trinh Phieu LLPa Chon Nha O' vA no Lion Quan de-n Ke Hoach 5 Nam Nhu=the Nao De N ihi cua Ban Co Van Cu,Tru ve cac Van D' #ion Ke Hoach 5 Nam cua Ca Quan Tham Qu en Nha O'Santa Ana: 24 CFR 903.7 Nhu Cau Nha d vA Sach Lu'dc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha a cua quy vi fa gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quy vi co nhirng de nghi gi de giai quyet hieu qua hon nhu cau nha a cua mink? ' f �ti a a z r n 3. La nha cong cap dich vu ho tra° nha a Ian nhat trong cong dong cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cong dung cua chung ta? EXHIBIT 1 fl,�eu Low Of- IL u rt 5 I+ LN 4 � btu Tinh d6 dieu kidn, Iva chon va chap nhan 4. Qujr vi co nhu ng de nghi naa de thay doi hay cai thien cac chinh sach ve tinh du dieu kiC Iva chon va chap nhan cua chung t6i, bao gom cac thu tuc phan quyen va danh sach cha T � _ Xac Binh Tien Thud Nha 5. Quy vi c6 de nghi gi de thay doi hay cai thien chinh sach xac Binh tien thue nha cua chung t6i? — v Dieu Hanh va Quin Ly 6. Quj vi c6 de nghi gi de thay doi hay cai thien viec Dieu Hanh va Quan Ly cua chung toi? ti Gia Dinh Tuy Lwc (Family Self-Sufficiency) 7. Quy vi c6 nhCxng de nghi gi de thay doi hay cai thien Ghuung TOnh Gia Dinh Tu. Luc cua chung t6i? EXHIBIT 1 8. Quy vi co nhCrng de nghi gi de khuyen khich va thuc day them nhieu gia dinh duac ho tro° tham gia Chuang Trinh Gia Binh Tu° Lint cua chung toi? CT - c Tien Trinh Hoan Thanh Sup Menh cua Chung Tbi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sir menh cua minh va ho tra tot han nhu cau nha & cua quj vi? A v C s r 10.Quj vi co de nghi nao khac de cai thion chuang trinh va dich vu cua chung toi cho qujr vi, chu nha va tong dung cua chung to khong? EXHIBIT 1 -ate THANH PHO SANTA ANA TRAM QUYEN NHA O SANTA ANA 20 Civic Ccnter Plaza•P.O.Box 22630 Santa Ana,California 92702 (714)667-2200 w+w.san� ta-L n a oi' Chu'ong Trinh Hop Ban Co Van CLP Tru Ngay 5 thing 2, 2025 I. Chao flon va Gioyi Thieu il. Giai thich ve Muc Bich va ChUc Nang cua Ban Co Van Cur Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Cor Quan Tham Qu en Nh y" a &(24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chuang Trinh Phieu Luca Chon Nha O' va nQ Lien Quan den Ke Hoach 5 Nam Nhu' the Nao Dd N hi cua Ban Co Van Cu} Tru vi cac Van fla tron Ke Hoach 5 Nam cua Co' Quan A Tham Qu en Nha & Santa na: 24 CFR 903.7 Nhu Cau Nha O'va Sach Lu'oc Gig! Quyet Nhu Cau Nha O' 1. Nhu eau nha a cua quy vi la gi va hay cho biet ba nhu c a u nha o° hang dau cua quy vi? fro" rh /- C� M1rt 4 afU 2. Quy vi co nhurng de nghi gi de giai quyet hieu qua han nhu cau nha & cua minh? 3. La nha cung cap Bich vu ho tra nha & Ift nhat trong tong dong cua chung ta, theo quy vi, SAHA non !am gi de giai quyet nhu cau nha c'r trong tong dong cua chung ta? EXHIBIT 1 K n Tinh du lieu kien, lupa chon va chap nhan 4. Quy vi co nhixng de nghi nao de thay doi hay cai thien cac chinh Bach ve tinh c�u dieu In, Jura chon va chap nhan cua chung toi, bao gom cac thu tuc phan quye-n va danh saA cha' i' fin' r r i XAc Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay doi hay cai thien chinh sach xac dinh tie-n thue nha cua chung t®i? Dieu Hanh va Quan Ly ai thien viec Dieu Hanh va Quan Ly cua chung t6i? 6. Quy vi cci de nghi gi de thay doi hay c 9. Gia Dinh Tug Luc (Family Self-Sufficiency) 7. Quy vi co nhCrng de nghi gi de thay doi hay cai thien Ch�xang Trinh Gia Dinh Ttx Luc cua chung toi? EXHIBIT 1 8. Quj vi co nhixng de nghi gi de khuyen khich va thuc day th6m nhidu gia Binh dLrac ho tro tham gia Chvang Trinh Gia Dinh Tv Lint cua chung toi? Teen Trinh Hoarn Thanh S& Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sul Menh cua minh va ho tra tot han nhu cau nha oY cua quy vi? fAA �ro n� n�h w+ OL Gvt� k4l a 10.Quy vi co de nghi nao khac de cai thien chu°ang trinh va dich vu cua chung toi cho quy vi, chu nha va cong gong cua chung to khong? cP Lc EXHIBIT 1 THANH PHO SANTA ANA THAM QUYEN NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,CaliFnmia 92702 (714)667-2200 w m1v.sa t� t`i-ana.nro Chupo,ng Trinh Hop Ban Co Van Cu'Tru Ngay 5 thang 2, 2025 I. Chao flon vA Giai Thieu II. Giai thich ve Muc Dich vA Ch&c Nang cua Ban Co Van CLP Tru (24 CFR 903.13) M. Giai thich ve Ke Hoach 5 Nam cua CO, Quan Tham Quyen NhA & (24 CFR 903.3) IV. Gig! Thich ve Cap Nhat Ke Hoach Hanh Chanh Chuang Trinh Phieu Lira Chon Nha O' vA no Lien Quan den Ke Hoach 5 Nam Nhu'the Nao De Nc jhic)aBanC6Vin Cu Tru ve cac Van De tron Ke Hoach 5 Nam cua CO, Quan Tham Qu en Nha CY Santa Ana: t2d CFR 903.7 Nhu Cau Nha O'vA Sach Luac Giai Quyet Nhu Cau Nha ( ' Nhu cau nha & cua quy vii la gi vA hay cho biet ba nhu cau nha a hang dau cOa quy vi? 1 ) � L 0 2. Quy vi co nhixng de n hi gi de giai quyet hieu qua hoyn nhu cau�nha a cua mink? ll ^y �� GI rA [ 3. La nha cung cap dick vu ho trd nha a !dn What trong tong long cua chung ta, theo quy vj, SAHA nAn lAm gi de giai quyet nhu cau nha a tmng cung dong cua chung ta? EXHIBIT 1 c ` r Tinh du dieu ki&n, lu}a chon va chap nhan 4. Quy vi co nhixng de nghi nao de thay doi hay cai thi6n cac chinh sach ve tinh du dieu kie�, lu�a chon va chap nhan cua chung t6i bao gem cac thu tuc phan quyen va danh sach chd. rr.. t� c b VS 0 9?� � � I al.rn r � ( . � _ F �t o� � rr nLG. e - C tll Xac-Dinh Tien Thu& Nha 5. Quy vi co de nghi gi de thay doi hay cai thien chinh sach xac Binh ti&n thue nha cUa chung t6i? _ p , Dieu Hanh va Quan Ljr 6. Quy vi co de nghi gi de thay doi hay cai thi6n viec-Dieu Hanh va Quan Ly cua chung t6P � C�j b U 1 V 1 � sel9 �(A-2 �n Gia Binh TLY Lurc (Family Self-Sufficiency) 7. Quy vi c6 nhixng de nghi gi de thay do' hay cai Chien Chuang Trinh Gia -Dinh Tug Lu c cua chung t6i? n_ p OIL CC ` �✓ t71 G EXHIBIT 1 8. Quy vi co nhOng de nghi gi de khuyen khich va thuc day th6m nhieu gia Binh dLFoYc ho tra tham gia Chuang Trinh Gia Dinh TLx Lupo cua chung toi? Tien Trinh Hoan Thanh Su} Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh SCY menh cua minh va ho tra tot hoyn nhu cau nha d cua quy vi? L � a (1)� 6] O U 10.Quy vi co de nghi nao khac de cai thien chu cyng trinh va dich vu cua chung toi cho quy vi, chu nha va cong dung cua chung to khong? r EXHIBIT 1 err THANH PHa SANTA ANA THAM QUA NHA 6 SANTA ANA 20 Civic Centcr Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 www.sai, eta ana.nIL Chuang Trinh Hop Ban Co Van Cup Tru Ngay 5 thang 2, 2025 I. Chao flon va GiM Thieu IL Giai thich ve Muc Dich va Chirc Nang cua Ban Co Van Cu'Tru (24 CFR 903,13) III. Giai thich ve Ke Hoach 5 Nam cua Col Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chuang Trinh Phieu Luca Chon Nha O' vi no Lien Quan de-n Ke Hoach 5 Nam NhLP the Nao fle N hi cua Ban C© Van Cu' Tru ve cac Van fle tron Ke Hoach 5 Nam cua Co'Quan Tham Q_ uyen Nha & Santa Ana• (24 CFR 903.7) Nhu Cau Nha &va Sach LLPo'c Giai Quyet Nhu Cau Nha �- Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quy vi co nhOng cue nghi gi de giai quyet hi6u qua hlyn nhu cau nha c cua minh? 3. La nha cung cap dick vu ho tra nha a Ian nhat trong Gong gong cua chung ta, theo quy vi, SAHA nen lam gi cue giai quyet nhu cau nha a trong cgng dung cua chung ta? EXHIBIT 1 Tinh du lieu klen, lu'a chop va chap When 4. Quy vi co nhixng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh du lieu 4cie�, luya chon va chap nhan cua chung t®i, bao gom cac thu tuc phan quyen va danh sack chd. r Xac Dinh Tien Thue Nha 5. Qujr vi co de nghi gi de they doi hay cai thien chinh sach xac Binh tien thue nha cua chung toi? {lieu Hanh va Quin Ly 6. Quy vi co de nghi gi de they doi hay cai thien vies Die^u Hanh va Quan Lj cua chung toi? Gia Dinh Tu Lurc (Family Self-Sufficiency) 7. Quj vi c6 nhOng de- nghi gi de thay doi hay cai thien Chuang Trinh Gia Dinh Tu. Lu'c cua chung toi? Rini r l EXHIBIT 1 S. Quy vi co nh�xng cle nghi gi de khuyen khich va thuc day them nhieu gia Binh du. c ho tra tham gia Chuang Trinh Gia -Dinh Tu Luc cua Chung toi? Tien Trinh Hoan Thanh S(P Menh cua Chung Toi 9. Lam the nao chung t©i co the cai thien tie-n trinh cua minh de hoan thanh SO menh cua mink va how trq tot han nhu cau nha a cua quy vi? 10.Quy vi co de nghi nao khac de cai thien chu'ang trinh va dich vu cua chung toi cho quy vi, Chu nha va cong gong cua chung to khong? EXHIBIT 1 THANH PHa SANTA ANA THA.M QUA NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 w�� Chu,crng Trinh Hop Ban Co Van CLP Tru Ngay 5 thang 2, 2025 I. Chao Don va Giai Thieu If. Giai thick ve Muc Dich va Chupc Nang cua Ban Co Van CLP Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 Nam cua Co, Quan Tham Quyen Nha iv (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chu7ong Trinh Phieu Luya Chon Nha O' va no Lien Quan then Ke Hoach 5 Nam Nhus the Nao 0e N ihi cua Ban Co Van Cu'Tru ve cac Van De Iron Ke Hoach 5 Nam cua Co, Quan Tham Qu en Nha O'Santa Ana: 24 CFR g03.7 Nhu Cau Nha O' va Stich Lurac Giai Quyet Nhu Cau Nha 0' 1. Nhu eau nha a cua quy vi la gi va hay cho biet ba nhu cau nha d hang dau cua quy vi? J 2. Quy vi co nhixng d6- nghi gi de giai quyet hieu qua han nhu cau nha a cua minh? r - 3. La nha sung cap dish vu ho tra nha a Ian nhat trong c©ng dung cua Chung ta, theo quy vi, SAHA nen lam gi c7e giai quyet nhu cau nha a trong cling clung cua Chung ta? EXHIBIT 1 - E Tinh du dieu kien, Ira chon va chap nhan 4. Quy vi c6 nhixng de nghi nao de thay do-i hay cai thi6n cac chinh sach ve tinh du dieu kien, iu'a chon va chap nhan cua chung toi, bao gam cac thin tuc phan quyen va danh sach cho? r G C Mac Binh Tien Thue Nha 5. Quj/ vi co de nghi gi de thay dai hay cai thien chinh sach xac Binh tien thue nha cua chung C 1 Y f}ieu Hanh va Quan Ly 6. Quy vi c6 cue nghi gi de thay do'i hay cai thi6n viec Dieu Hanh va Quan Ly cua chung t6i? r � Gia Dinh Tr Lrc (Family Self-Sufficiency) 7, Quy vi co nhixng cue nghi gi de thay do' hay cai Chien Chuang Trinh Gia Dinh Tu Luc cua chung t6i? EXHIBIT 1 8. Quy vi cb nhung de nghi gi de khuyen khich va thuc day them nhieu gia Binh duc,c he tro tham gia Chuang Trinh Gia Dinh Tuy Luc cua chung tQi? Tien Trinh Hoan Thanh Sig Menh cua Chung Toi 9. Lam the mk chung toi co the cai thien tien trinh cua Minh de hoan thanh SO menh cua Minh va ho tro, tot hon nhu cau nha er cua qujr vi? n 10.Quy vi co de nghi nao khac de cai thien chLrang trinh va dich vu cua chung trai cho quy vi, chu nha va cong gong cua chung to khong? EXHIBIT 1 THANH PHO SANTA ANA TRAM QUYEN NHA 6 SANTA ANA 20 Civic Centcr Plaza•Y.O.Box 22030 Santa Ana,Cali{omia 92702 (714)667-2200 www.santa-ana of Churcvng Trinh Hop Ban Co Van Cu, Tru Ngay 5 thing 2, 2025 L Chao D6n va Gi&i Thieu II. Giai thich ve Muc Dich va Chic Nang cua Ban Cci Van CLP Tru (24 CFR 903.13) IlI. Giai thich ve Ke Hoach 5 Nam cua Ca Quan Tham Quyen Nha & (24 CFR 9013) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh ChuPdng Trinh Phieu Luva Chon Nha (Y va no Lien Quan den Ke Hoach 5 Nam Nhu'the Nao De N ihi cua Ban Co Van Cu, Tru ve cac Van De ton Ke Hoach 5 Nam cua Goy Quan Tham Qu en Nha &Santa Ana- 24 CFR 903.7 Nhu Cau Nha (Y va Stich Luroc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha & cua quy vi la gi va hay cho biet ba nhu cau nha 6, hang dau cua quy vi? bu Is, 2. Quy vi c6 nhCxng de nghi gi de giai quyet hieu qua hdn nhu cau nha a cua mink? Il 3. La nha cung cap Bich vu ho tra nha a Ift What trong cong gong cua chung ta, theo quy vi, SAHA n6n !am gi de giai quyet nhu cau nha aY trong cong long cua chung ta? dalltk ceo hc CZ ctODti� A& - IA EXHIBIT 1 Tinh du cieu kien, lea chon vi chap nhan 4. Quj vi co nhixng de nghi nao de thay doi hay cai thi6n cac chinh such ve tinh d6 lieu kien, Iva chon va chap nhan c6a chung toi, bao gom cac th6 tuc phan quyen va danh sach�o? w Il Mac Dinh Tien Thu& Nha 5_ Quy vi co de nghi gi de thay dai hay cai thi6n chinh sach xac Binh tie- thue nha c6a chung toi? n T n/ }lieu Hanh va Quin Ly 6. Quy vi co de nghi gi de thay doi hay cai thien vi6c flieu Hanh va Quan Ly c6a chung toi? n ' Gia Dinh Tu, LLPc (Family Self-Sufficiency) 7. Quy vi c© nhixng de nghi gi de thay doi hay cai thien Chu,(Yng Trinh Gia Binh Tu Luc c6a chung toi? 1 r EXHIBIT 1 8. Quy vi co nhCxng de nghi gi de khuyen Mich va thuc day them nhieu gia Binh duoc ho troy tham gia Chuang Trinh Gia Dinh Tul LLxc cua chung toi? �. A G Tien Trinh Hoan Thanh Sup Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien Lien trinh cua minh de hoan thanh sCY menh cua mink va ho tra tot han nhu cau nha cua quy vi? �L rl t c Vu 10.Quy vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, chic nha va cong gong cua chung to khang? A '! •� i EXHIBIT 1 THANH PHO SANTA ANA TRAM QUYEN NHA 0 SANTA ANA 20 Civic Center Plaza• P.O_Boa 22030 Sanla Ana,California 92702 (714)667-2200 www.santa-ana of ChLPo,ng Trinh Hop Ban Co Van Cur Tru Ngay 5 thang 2, 2025 L Chao Don va Gidi Thieu If. Gidi thich ve Muc Dich va Chun Nang cua Ban Co-' Van Cur Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Cu Quan Tham Quyen Nha or (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Churorng Trinh Phieu LtPa Chon Nha O' va no Lien Quan den Kd Hoach 5 Nam Nhu' the Nao D6 N hi cua Ban Co Van Cur Tru ve cac Van f1e tron Ke Hoach 5 Nam cua Cor Quan Tham Qu en Nha d Santa Ana: 24 CFR 903.7 Nhu Cau Nha d va Sach LLP(yc Giai Quyet Nhu Cau Nha (?r 1. Nhu cau nha d cua quy vi1 gi va hay cho biet ba nhu cau nha a hang dau cua quy A? ry r� 2. Quy vi co nhirng de nghi gi de giai quy^t hieu qu6 an nhu cau nha Cycua minh? 3. La nha cung cap Bich vu ho tra nha a I&n nhat trong cung dong cua chung ta, thoo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cung dung cua chung ta? EXHIBIT 1 Tinh du lieu kien, lwa chon va chap nhan 4. Quy vi co nhUng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh du lieu kien, lua chon va chap nhan cua chung tai, bao gom cac thu tu ph5n quyen va danh sach cha? Xac Binh Tien Thue Nha i hay cai thien chinh sach xac Binh tien thus nha cua chung 5. Quy vi co de nghi gi de that' do toi? Dieu Hanh va Quan Lj 5. Quy vi co de nghi gi de that'doi hay cai thien viec flieurH va Quan Ly cua chung toi? Gia Dinh Tw Lint (Family Self-Sufficiency) 7. Quy vi co nh+xng de nghi gi de thay doi hay cai thien ChLrang Trinh Gia Dinh TvLuc cua chung toi? ti '7 EXHIBIT 1 8. Quy vi co nhu ng de nghi gi de khuyen khich va thuc day them nhie^u gia dinh du'ac ho tro, thaw gia Chuang Trinh Gia Dinh Tv LLvc cua chung t6i? A Tien Trinh Hoan Thanh Sup Menh cua Chung T6i 9. Lam the^ nao chung t6i co the cai thi6n tie^n trinh cua minh de hoan thanh siv Menh cua minh va ho tra tot han nhu cau nha o cua quy vp 10.Quy vi co de^ nghi nao khac de cai thien chuang trinh va dich vu cua chung t6i cho quy vi, chu nha va c6ng dung cua chung to khong? /" EXHIBIT 1 Ay f THANH PHO SANTA ANA THAM QUYEN NHA 0 SANTA ANA 20 Civie Center Plaza•P.O.Box 22030 Santa Ana,Califomia 92702 (714)667-2200 wlvw.sa"ta-ana.on, Chuvang Trinh Hop Ban Co Van Cw Tru Ngay 5 thang 2, 2025 I. Chao Don va Glad Thieu N. Giai thich ve Muc Dich va Chu'c Nang cua Ban Co Van Cu' Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 Nam cua Col Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Churo7ng Trinh Phieu L LPa Chon Nha O' va na Lien Quan den Ke Hoach 5 Nam NhLF the Nao De N ihi cua Ban Co Van CLP Tru vi cac Van 04 trong Ke Hoach 5 Nam cua Co, Quan Tham Qu en Nha O'Santa Ana: 24 CFR 903.7 Nhu Cau Nha O'va Sach Luton Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha o hang dau cua quy vi? n -u ; v ' t 2. Quy vi co nhQ ng de nghi gi de giai quyet hieu qua han nhu cau nha 1Y cua Minh? u fl An 3. La nha cung cap dick vu ho tra nha a Ian nhat trong c4ng doing cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cling gong cua chung ta? EXHIBIT 1 AA i a Tinh du dieu kien, lu'a chon va chap nhan 4. Quy vi c6 nh�xng de nghi nao de thay doi hay cai thien cac chinh sack ve tinh du lieu On, a chon va chap nhan cua Chung toi, ba© gom cac thu tuc phan quyen va danh sach Cho . j {? r f Xac Dinh Tien Thue Nha 5. Quy vi co de nghi gi de that' do' hay cai thien chinh sach xac Binh tie^n thue nha cua chung t6i? Dieu Hanh va Quin Ly 6. Quy vi c6 de nghi gi de thay doi hay cai thin vie Dieu Hanh va Quan Ly cua chung toi? Gia Dinh Tug Lu'c (Family Self-Sufficiency) 7. Quy vi c6 nhUng de nghi gi de thay doi hay cai thien Chuang Trinh Gia flinh Tug Lu c cua chung tbi? q �` X7 EXHIBIT 1 8. Quj vi co nhu ng de nghi gi de khuyen khich va thuc day them nhieu gia Binh dv c ho tra tham gia Chuang Trinh Gia Dinh Tug Lint cua chung toi? Tien Trinh Haan Thanh SO Menh cua Chung Toi 9. Lam the nao chung toi co the cal thien tien trinh cua minh de hoan thanh SO menh cua minh va ho tra tot han nhu cau nha & cua quy vi? 10.Quy vi co de nghi nao khac de cai thien churang trinh va dich vu cua chung tai cho quy vi, chu nha va cong dung cua chung to khong? EXHIBIT 1 THANH PHO SANTA ANA TRAM QUYEN N"O SANTA ANA 20 Civic Center Plaza a P.Q.Box 22030 Santa Ana,California 92702 (714)667-2200 lF wti��.sani_a-ana.n- Chuang Trinh Hop Ban Co Van CLP Tru Ngay 5 thing 2, 2025 L Chao D6n vA Gi&i Thidu If. Giai thich ve Muc Dich vA Chwc Nang cua Ban Co Van Cu Tru (24 CFR 903.13) Ill. Giai thick ve Kd Hoach 5 Nam cua Ccv Quan Tham Quyen Nha a (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hank Chanh Chupang Trinh Phieu LLPa Chon Nha Q vA no Lien Quan den Ke Hoach 5 Nam NhLF the NAo D4 N hi cua Ban Co Van Cur Tru ve cac Van fle tron Ke Hoach 5 Nam cua Ca Quan Tham Quyen Nha d Santa Ana: (24 CFR 903.7) Nhu Cau Nha & vA Stich Lvoc Giai Quyet Nhu Cau Nha CY 1. Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha o hang dau cua quy vi? 'fl { - 2. Quy vi co nhOng de nghi gi de giai quyet hieu qua han nhu cau nha a cua minh? 3. La nha tong cap dick vu ho tro nha a Ian What trong Gong gong cua thong ta, theo guy vi, SAHA nen lam gi de giai quyet nhu cal nhA & trong tong gong cua chung ta? EXHIBIT 1 r r Tinh du dieu kien, ILa chon va chap nhan 4. Quy vi c6 nhCrng de nghi nao de tray doi hay cai thien cac chinh sach ve tinh du lieu kien, lu°a chon va chap nhan cua chung t6i, bao gem cac thu tuc phan quyen va danh sack chd? CIO Xac Dinh Tien Thu& Nha 5. Quy vi co de nghi gi de thay doi hay cai thien chinh sach xac Binh tien thue nha cua chung toi? Dieu Hanh va Quan Ly 6. Quy vi co de nghi gi de thay do- hay cai thien viec Dieu Hanh va Quan Ly cua chung toi? r Gia Dinh TLP Lqc (Family Self-Sufficiency) 7. Quy vi c6 nhirng de nghi gi de thay doi hay cai thien Chu�oyng Trinh Gia Dinh Tex Luc cua chung toi? EvwBIT 1 S. Quy vi co nh&ng de nghi gi de khuyen Mich va thuc day them nhieu gia Binh dcx. c ho tr. tham gia Chuang Trinh GiaDinh Tu, Lupc cua chung toi? Tien Trinh Hoan Thanh UP Menh cua Chung Tai 9. Lam the nao chung tai co the cai thidn tien Wnh cua minh de hoan thanh sip menh cua minh va ho tra°tot han nhu cau nha a cua quy vi? 10.Quy vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong gong cua chung to khong? EXHIBIT 1 4. THANH PHO SANTA ANA TRAM QUYEN NHA O SANTA ANA 20 Civic Center Piaza•P.O.Boa 22030 Santa Ana,Califonaa 92702 (714)667-2200 11 ww.santa-ana.oho Chuio,ng Trinh Hop Ban Co Van CLr Tru Ngay 5 thang 2, 2025 I. Chao I]on vA Gi&i Thidu IL Giai thich ve Muc Dich vA Ch[:rc Nang cda Ban CO-' Van CLP Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 N6m cda Cot Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chwong Trinh Rhieu Ltxa Chon Nha CY vA no Lien Quan den Ke Hoach 5 Nam Nhu'the Nao Dd N hi cda Ban Co Van Cu,Tru ve cac Van IJe trong Ke Hoach 5 Nam cua Cev Quan Tham Qu en Nha CY Santa Ana• (24 CFR 903.7) Nhu Cau Nha CY vA Sach Ltroyc Giai Quy-t Nhu Cau Nha D' 1. Nhu cau nha d cua quy vi IA gi va hay cho biet ba nhu cau nha hang dau cua quy vi? L 2. Quy vi co nhurng de nghi gi de giai quyet hieu qua han nhu cau nha cua minh? 1 i' r r+a vet ,vet tii� uti - �J cam ( � 1 „ _ 3. La nha sung cap dick vu ho tra nha a Ian nhat trong cong dung cua chung ta, theo quy vi, SAHA nen lam gi c-fe giai quyet nhu cau nha d trong cling d©ng cua chung ta? EXHIBIT 1 Tinh &I lieu kien, ltxa than va chap nhan 4. Quy vi co nhirng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh du dieu kien, 1LNa chon va chap nhan cua chung toi, ba© gom cac thu tut phan quyen va danh sach cha? ,ihti �d L � � Xac Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay do- hay cai thien chinh sach xac Binh Lien thug nha cua chung toi? L L Dieu Hanh va QuAn Ly fi, Quy vi co de nghi gi de that'doi hay cai thien viec Dieu Hanh va Quan Ly cua chung toi? Gia Dinh TLP Luc (Family Self-Sufficiency) 7. Quy vi co nhixng de nghi gi de thay doi hay cai thien ChLrang Trinh Gia Binh Tu Luc cua chung toi? EXHIBIT 1 8. Quy vi co nhCxng de nghi gi de khuyen khich va thuc day tham nhieu gia dinh daac ho tra tham gia Chuang Trinh Gia Dinh Tu° Lu'c cua chung toi? Tien Trinh Hoan Thanh SO Mdnh cua Chung Toi 9, t_am the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sir menh cua minh va ho trry tot han nhu cau nha o cua quy vi? 10.Quy vi co de nghi nao khac de cai thidn chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong gong cua chung to khong? IL/ EXHIBIT 1 THANH PHO SANTA ANA TRAM QUYEN NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 1�lvw.santa-ana are Chufo,ng Trinh Hap Ban Co Van CLF Tru Ngay 5 thang 2, 2025 I. Chao flon va Gidi Thieu Il. Giai thich ve Muc Dich va Ch&c Nang cua Ban Co Van CLP Tru (24 CFR 903.13) M. Giai thich ve Ke Hoach 5 Nam cua Ca Quan Tham Quyen Nha d (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chu}ccpng Trinh phieu Lira Chon Nha O' va no Lien Quan de-n Ke Hoach 5 Nam Nhu'the Nao fle N hi cua Ban Co Van CLP Tru ve cac Van fle tron Ke Hoach 5 Nam cua Co' Quan Tham Quyen Nha (Y Santa Ana: t24 CFR 903.7) Nhu Cau Nha & va Sach Lupoyc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nh a cua quj vi la gi va hay cho biet ba nhu cau nha d hang dau cua quy vi? rLv 2. Quy vi co nhixng de nghi gi de giai quyet hieu qua hun nhu cau nha d cua minh? 3. La nha cung cap dick vu ho tra nha d Ian What trong Gong long cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha d trong cung dung cua chung ta? EXHIBIT 1 X Tinh du dieu kien, lua chon va chap nhan 4. Quy vi c6 nhurng M nghi naa de thay dai hay cai thien cac chinh sach ve tinh du dieu kien, iva chon va chap nhan cua chung toi, bao gam cac thu tuc Phan quyen va danh sach cha? CIA ! c� r n &Dx A2_ ✓_ n Xac Dinh Tien Thud Nha 5. Quy vi ca de nghi gi cue thay doi hay cai thien chinh sach xac c7inh tier thue nha cua Chong toi. .C Dieu Hanh va Quin Ly 6. Quy vi c6 de nghi gi de thay doi hay cai thien viec Dieu Hanh va Quan Ly cua Chong toi? Gia Dinh TLP LtYc (Family Self-Sufficiency) 7. Quy vi c6 nhixng de nghi gi de thay d0i hay cai thien Chuang Trinh Gia Dinh Tv Lint cua Chong toi? EvwBIT 1 8. Quy vi co nhCxng de nghi gi de khuyen Mich va thoc da them ' Y nhi eu gia Binh du'dc ho trq tham gia Chuang Trinh Gia Dinh Tex LLPC cua thong toi? Tien Trinh Hoan Thanh UP Menh cua Chong Toi 9. Lam the nao chung toi co the cal thien tien trinh cua minh de hoan thanh SCY menh cua minh va ho trcy tot han nhu cau nha a cua quy vi? 10.Quy vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, cho nha va tang dung cua chung to khong? EXHIBIT 1 - THANH FHO SANTA ANA TRAM QUYEN N"O SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 '"vu-santa-ana.org Churo,ng Trinh Hop Ban Co Van Cul Tru Ngay 5 thing 2, 2025 I. Chao Don va Gi&i Thieu II. Giai thich ve Muc Dich vA Chun Nang cua Ban Co Van Cu' Tru (24 CFR 903.93) III. Giai thich ve Ke Hoach 5 Nam cua Cd Quan Tham Quyen Nha o' (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach HAnh Chanh Chu'ong Trinh Phieu Lu'a Chon Nha O' vA no Lien Quan den Ke Hoach 5 Nam Nhu'the Nao De N hi cua Ban Co Van Cu=Tru ve cac Van De troll"',ni Ke Hoach 5 Nam cua Cd Quan Tham Qu en Nha Q Santa Ana: 24 CFR 903.7 Nhu Cau Nha Q'vA Sach Lu'oc Giai Quyet Nhu Cau Nha Q' 1. Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha d hang dau cua quy vi? am s � r 7 2. Quy vi co nhixng de nghi gi de giai quyet hieu qua hdn nhu cau nha a cua minh? 3. La nha cung cap Bich vu ho tra nha a Ian nhat trong cang dfing cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nhA a trong cung dung cua chung ta? Zcdl,w V)kcl iJ EXHIBIT 1 Tinh du dieu kien, lqa chon va chap nhan 4. Quy vi co nhixng de nghi nao de that' do-i hay cai thien cac chinh sash ve tinh du dieu kien, luYa chon va chap nhan cua chung toi, bao gom cac thu tuc phan quyen va cianh Bach Zha? �1 � Lcl. OM i Xac Dinh Tien Thue Nha 5. Quy vi co de nghi gi de they doi hay cai thien chinh sach xac dinh tien thue nha cua chung toi? �n � s Dieu Hanh va Quan Lj 6. Quy vi c6 de nghi gi de they doi hay cai thien viec oieu Hanh va Quan Ly cua chung toi? Gia Dinh Ttv Lwc (Family Self-Sufficiency) i hay cai thien Chuang Trinh Gia Dinh Tv Urc cua 7. Quy vi co nhixng de nghi gi de they do chung toi? .I 140 csv� EXHIBIT 1 8. Quy vi co nhuyng de nghi gi de khuyen khich va thuc day them nhieu gia Binh duac ho tra tham gia Chuang Trinh Gia Dinh Tu Lu'c cua chung toi? LV49 lie. Tien Trinh Hoan Thanh Sirs Menh cua Chung Toi � V)j 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sir menh cua minh va ho tra tot han nhu cau nha a cua quy vi? n 10.Quy vi co de nghi nao khac de cai thien chu°ang trinh va dich vu cua chung toi cho quy vi, chu nha va tong dong cua chung to khong? e EXHIBIT 1 w THANH PHO SANTA ANA THAM QI YEN NHA O SANTA ANA 20 Civic Center Plaza•P.O.Boa 22030 Sanla Ana,Califomia 92702 (714)667-2200 wsvw.santa-ana.ora Chuang Trinh Hop Ban Co Van CtN Tru Ngay 5 thang 2, 2025 I. Chao Don va Gi&i Thieu Ii. Giai thick ve Muc Bich va Chilc Nang cua Ban Co Van CtP Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 Nam cua Co,Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chwang Trinh Phieu LLva Chan Nha O' va no Lien Quan den Ke Hoach 5 Nam Nhu the Nao Be Ntjhi cija Ban Co Van Cav Tru ye- cac Van De trong Ke Hoach 5 Nam cua CO, Quan Tham Quyen Nha O' Santa Ana: (24 CFR 903.7) Nhu Cau Nha &va Sach Luoc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha & cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? r- n r n aV 2. Quy vi co nhixng de nghi gi de giai quyet hieu qua hon nhu cau nha o cua mink? F .n S 3. La nha sung cap dish vu ho tra nha a I&n nhat trong cong dung cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cong dung cua chung ta? EXHIBIT 1 T. j Tinh du lieu kien, ILpa chon va chap nhan 4. Quy vi co nhupng de nghi nao de thay d6i hay cai thi6n cac chinh sach ve tinh d6 dieu kien, lua chon va chap nh5n c6a cheng t6i, bao gom cac thu tuc phan quyen va danh sach cha? Al Mc Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay do-i hay cai thien chinh sach xac Binh tien thu6 nha c6a cheng t6i? Dieu Hanh va Quan Lq 6. Quy vi co de nghi gi de thay d6i hay c5i�thien viec Dieu FlAnh va Quan Ly c6a cheng toi? Gia Dinh Ty, LLpc (Family Self-Sufficiency) 7. Quy vi co nhixng de nghi gi de thay d6i hay cai thien Ghu°oyng Trinh Gia Dinh Tex Luc cOa cheng t6i? EXHIBIT 1 8. Quy vi co nhDng de nghi gi de khuyen khich va thuc day them nhieu gia dinh duac ho tra tham gia Chuang Trinh Gia flinh Tu Luc cua chung toi? Tien Trinh Hoan Thanh S& Menh cua Chung Toi g. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sip m(§nh cua minh va ho tra tot han nhu du nha & cua qua vi? 10.Quy vi co de nghi nao khac de cai thin chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong dung cua chung to khong? EXHIBIT 1 t>�I THANH PH© SANTA ANA THAM QI YEN NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,Calilbmia 92702 (714)667-2200 w1'IV Santa-ena.earn Cht.ro,ng Trinh Hop Ban Co Van Cu Tru Ngay 5 thang 2, 2025 I. Chao Don va Gi&i Thieu il. Giai thich ve Muc Dich va ChUc Nang cua Ban Co Van Cu' Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Co, Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chuong Trinh Phieu LLPa Chon Nha 4' vi no Lien Quan ddin Ke Hoach 5 Nam Nhu,the Nao De Nghi cua Ban Co Van CLP Tru ve cac Van De trong Ke Hoach 5 Nam cua Co, Quan Tham Queen Nha O Santa Ana: (24 CFR 903.71 Nhu Cau NU CY va Sach LLPo'c Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha & cua quy vi la gi va hay cho biet ba nhu cau nha & hang dau cua quy vi? N�++ , 2. Quy vi co nhivng de nghi gi de giai quyet hieu qua han nhu cau nha a cua minh? �,'t'L , 3. La nha cung cap dich vu ho tra nha a Ift nhat trong cong dang cua Chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha &trong cong clang cua Chung ta? EXHIBIT 1 r eLn"" c-" c Tinh dW dieu kien, lura chon va chap nhan 4. Quy vi co nhCrng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh d6 dieu kien, Vua chon va chap nh5n c6a chung toi, bao gom cac th6 tuc phan quyen va danh sach chCY? Mc Binh Tien Thu& Nha 5. Qujl vi co de nghi gi de thay doi hay cai thi-n chinh sach xac Binh tien thue nha cua chung toi? r �y Dieu Hanh va Quan Lq 6. Quy vi co de nghi gi de thay doi hay cai thien viec flieu Hanh va Quan Ly cua chung toP i< l '' Gia Dinh TLP LLrc (Family Self-Sufficiency) 7. Quy vi co nhixng de nghi gi de thay doi hay cai thien Chuang Trinh Gia Binh Tu° Luc cua chung toi? r w EXHIBIT 1 8. Quy vi co nhung de nghi gi de khuyen khich va thuc day them nhieu gia dinh du'dc ho tro, tham gia Chu'oyng Trinh Gia Dinh TLx Lu'c cua chung toi? Tien Trinh Hoan Thanh SU Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sip menh cua minh va ho trd tot han nhu cau nha & cua quy vi? 10.Quy vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong dung cua chung to khong? EXHIBIT 1 i s � ' THANH PHO SANTA ANA TH.AM QUYEN NHA O SANTA ANA 20 Civic Center Plaza•P.0,Box 22030 Santa Ana,California 92702 (714)667-2200 R'1VII onto-ana OYg Chuang Trinh Hop Ban Co Van Cu,Tru Ngay 5 thong 2, 2025 I. Chao flon va GM Thieu II. GUM thich ve Muc Dich va Chun Nang cua Ban Co Van Cu'Tru (24 CFR 903.13) M. Giai thich ve Ke Hoach 5 Nam cua Co,Quan Tham Quyen Nha o (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chupong Trinh Phieu LLPa Chon Nha O'va no Lien Quan de-n Ke Hoach 5 Nam Nhu'the Nao fle N hi cua Ban Co Van Cup Tru ve cac Van fle tronq Ke Hoach 5 Nam cua.Co Quan Tham Qu en Nha O"Santa Ana: 24 CFR 903, Nhu Cau Nha &va Sach Lurac Giai Quyet Nhu Cau Nha (Y 1. Nhu cau nha d cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quy vi 0 nhixng de nghi gi de giai quyet hieu qua han nhu du nha a cua minh? 3. La nha cong cap dick vu ho trd nha & Ian nhat trong cong dong cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha &trong cong dung cua chung ta? EXHIBIT 1 Tinh du dieu kien, lu'a chop va chap nhan 4. Quy vi co nhong de nghi nao de thay doi hay cai thien cac chinh Bach ve tinh du lieu kien, iLxa chgn va chap nhan cua chung toi, bao gom cac thu tuc phan quye-n va danh sash ch&? Mc Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay di hay cai thien chinh sach xac Binh tien thud nha cua chung toi? C Dieu Hanh va Quin Ly 6. Quy vi co de nghi gi de thay doi hay cai thien viec f)ieu Hanh va Quan Ly cua chung toi? Gia Dinh Ty, Lo:c (Family Self-Sufficiency) 7. Quy vi co nhCFng de- nghi gi de thay doi hay cai thi-n Chuang Trinh Gia Unh TV Luc cua chung toi? EXHIBIT 1 8. Quj vi c6 nhUng de nghi gi de khuyen khich va thuc day them nhieu gia Binh durgc ho tra tham gia ChLrang Trinh Gia Dinh Tur Luc cua chung t6i? 11 Do- L�6 h - .-t-h C. Gt0 r Tien Trinh Hoan Thanh 5& Menh cua Chung T6i 9. Lam the nao chung t6i c6 the cai thien tien trinh cua minh de hoan thanh sip menh cua minh va ho trd tot han nhu cau nha a cua quj vi? 10.Quy vi c6 de nghi nao khac de cai thien chu'dng trinh va dich vu cua chung t6i cho quy vi, chu nha va cong d©ng cua chung to kh6ng? r 2/20/25,9:43 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Saturday,January 25,20251:48:35 PM Last Modified: Saturday,January 25,20251:57:01 PM Time Spent: 00:08:26 IP Address: 76.246.229.9 Page 1 I Q, What are your housing needs and what would you rank as your top three housing needs? Affordable rent places that accept housing and nice place to live Q2 What recommendations do you have to more effectively address your housing needs? Affordable rent Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Help more people Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Keep people updated Q5 What recommendations do you have to change or improve our Rent Determination Policies? Help people even if they don't have money Q6 What recommendations do you have to change or improve our Operation and Management? None Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? None Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Help with lookingforjobs Q9 How can we improve our progress to fulfill our mission and goals? More things to help people https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:43 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? No I dont ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information ®Trusted5itew CERTIFIED SECURE https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Sunday,January 26,202511:24:03 AM Last Modified: Sunday,January 26,202512:00:50 PM Time Spent: 00:36:47 IP Address: 104.28.85.111 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? 1.-hacer mas viviendas para ancianos. 2.-considerar[as aplicaciones de retirados. Q2 What recommendations do you have to more effectively address your housing needs? Todo esta trabajando bien. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Pedir mas ayuda al gobierno federal para michas familias quenecesitan vivienda Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Proveer mas vivienda para tantas familias,ancianos y especialmente retirados que no les alcanza el pago de retiro Q5 What recommendations do you have to change or improve our Rent Determination Policies? Esta bien que todos nos responsabilisemos,hasta donde es posible con to que nos toca aportar. Q6 What recommendations do you have to change or improve our Operation and Management? Todo esta bien Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Ninguna,el que puede estudiar,para mejorar,es bueno que to haga. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Ninguna Q9 How can we improve our progress to fulfill our mission and goals? Pedir mas ayuda en el gobierno federal https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Ninguna,solo agradecemos a Dios por su servicios y ayuda.Dios les bendiga. About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5itew CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Sunday,January 26,20251:30:55 PM Last Modified: Sunday,January 26,2025 2:11:58 PM Time Spent: 00:41:02 IP Address: 76.175.164.60 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Providing training on how to self-advocate,along with a more thorough and in-depth understanding of how the voucher program works,would greatly benefit clients.This should include details on the yearly review process,how approvals or denials are determined,and the steps to appeal in case of a denial.These topics could be developed into online training videos that are reviewed and updated annually to address commonly asked questions, ensuring clients have access to accurate and up-to-date information. Q2 What recommendations do you have to more effectively address your housing needs? Providing training on how to initiate the portability process and offering a basic understanding of the funds needed to budget for a move would be invaluable.This knowledge would empower clients to plan effectively and make informed decisions,reducing stress and ensuring a smoother transition duringthe relocation process. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? To alleviate some of the stress recipients feel due to time limitations in finding housing once a voucher is awarded,it would be beneficial to inform clients about city and county programs that assist with transitional housing.if this is not immediately seen as a need,it should be seriously considered to help clients make informed decisions when choosing a place,ultimately aiding in the maintenance of stable housing.Additionally, making more specialists available to answer questions in real time would address the current delays caused by heavy caseloads.Alternatively, posting commonly asked questions online for clients to refer to could also help ensure they receive timely information. Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Extending voucher expiration dates to a more reasonable period of time would provide clients with the opportunity to secure suitable housing options that best meet their needs.This adjustment would help reduce the pressure of tight deadlines and increase the likelihood of clients being able to retain their vouchers and make informed housing decisions. Q5 What recommendations do you have to change or improve our Rent Determination Policies? Rent determination should be based on the client's net pay rather than their gross income.This approach would more accurately reflect their actual take-home pay,ensuring that housing costs are affordable and aligned with their financial reality. Q6 What recommendations do you have to change or improve our Operation and Management? N/a Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? N/a n Q8 F https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Providing assisted families with access to job resources,higher education certificate programs,and skill-building workshops is crucial for empowering them to increase their earning potential.These opportunities not only foster self-sufficiency but also motivate individuals to achieve greater financial stability and independence,ultimately enabling them to grow out of the program and take on the financial obligations on their own. Q9 How can we improve our progress to fulfill our mission and goals? By listening and considering how recipients'feedback is directly impacted by their access to housing,basic necessities,and community resources. Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? N/a About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5itew CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday,January 27,2025 5:53:25 AM Last Modified: Monday,January 27,2025 6:38:41 AM Time Spent: 00:45:15 IP Address: 74.213.254.102 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? At this time 1)re-enroll in the mercy house program.2)to complete in entirety the cards given for furniture and household goods.3)would like to be justified for small infractions at my apt.because(and I know this is no excuse)of acquaintances that show up at my door because they have no place to go.thank you Q2 What recommendations do you have to more effectively address your housing needs? Mercy house and I need to keep in touch more during the month and year round.im saying this to clarify an issue,people show up at my door whom I haven't invited over and few are mentally questionable and they can't reason,and have been caught in our dumpsters looking for valuables.i can say this that((being of sound mind)have not agreed that they can go thru anything at my apartment.im trying to better myself with this new chance at life and become a model tenant and citizen at this 2nd chance of changing my life for the better.thankyou Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? It would help if we could keep in contact more often Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? If the clients can do it,they should be looking for housing units themselves so the weight isn't solely on the caseworker. Q5 What recommendations do you have to change or improve our Rent Determination Policies? My SSI and SSDI have lowered because the state says I'm making more income and the only money I've earned is thru SSI AND SSDI.i haven't had extra income in past 2 years and the rent keeps going up here at my aprtments Q6 What recommendations do you have to change or improve our Operation and Management? This question may be a hit and miss since I don't really know the policies of OPERATION AND MANAGEMENT but maybe a monthly questionnaire to see how we ourselves are coping with our new responsibilities and that may help SAHA with their decision making Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? I don't really thinkthis pertains to me since I'm livingsingle but maybe I could be some kind of counselto familygroups since I did grow up in a family which does have respect and morals Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT If it's me I usually tell them that your franchise is there to help us in any problems which may come up.To sum this up they shouldn't feel awkward or afraid to talk to a representative because they think the matter will escalate Q9 How can we improve our progress to fulfill our mission and goals? Ok.....I have had a couple of rite ups(and I know I'm not perfect)but I haven't been the reason for these rite ups because of the acquaintances that show at my door but I would like for you to address the issue and talk with me about the matter,and I am bettering myself in this program,please call to set up an appt.i love my new life and don't want to be evicted because of the kind of people I happen to know Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? I don't want to sound like king of the castle but if you could be more open minded about the issues that arise because of someone else creating the travisty.thankyou very much.DANIEL PARRA/949-613-1262. About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5itew CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday,January 27,2025 7:49:57 AM Last Modified: Monday,January 27,2025 7:57:08 AM Time Spent: 00:07:11 IP Address: 174.251.164.169 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Having my above neighbor to stop smoking Q2 What recommendations do you have to more effectively address your housing needs? Curfew from 9:00 to 7:00 in the morning Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Heavy more security than that what we have not having them sitting in their car all the time watching TV or listening on their phone Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? I don't care about that Q5 What recommendations do you have to change or improve our Rent Determination Policies? I don't know and I hope I'm not one of them lol Q6 What recommendations do you have to change or improve our Operation and Management? Management is okay Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Stop giving me notes on my door saying I did not pay rent which I did Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Please no children or babies on our campus Q9 How can we improve our progress to fulfill our mission and goals? Heavy dress code they all look like gangsters and a better hygiene https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Just tighten up the security ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5itew CERTIFIED SECURE II n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday,January 27,2025 2:32:56 PM Last Modified: Monday,January 27,2025 2:57:25 PM Time Spent: 00:24:29 IP Address: 77.111.246.45 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? The City should ask the voucher recipients if they are happy or having any problems in the place they're living Q2 What recommendations do you have to more effectively address your housing needs? To check on the voucher recipients once a month if everything is going well with safety and if they feel comfortable Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? To have more workers to visiting the voucher recipients for any needs Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? The waiting list should have less restrictions and less time for the waitings Q5 What recommendations do you have to change or improve our Rent Determination Policies? No suggestion Q6 What recommendations do you have to change or improve our Operation and Management? No suggestions Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? The City should work closely with all housing program personnel Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Some people are scared to apply for housing because of the time it takes to get in the program means the waiting list it takes too long Q9 How can we improve our progress to fulfill our mission and goals? Work all together fast and accuracy https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? The City should work more closely with landlords and the community for the safety of the tenant ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday,January 27,2025 2:51:03 PM Last Modified: Monday,January 27,2025 4:09:53 PM Time Spent: 01:18:49 IP Address: 75.27.244.148 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Landlords transparency with hud tenants and double check by Housing.2.Rent increase every year to tenants and added unexplain charges 3.Why yearly,2yrs re-examinations with clients before fair housing is need??? Q2 What recommendations do you have to more effectively address your housing needs? What my answer to 1st question 3rd answered,to keep landlords from usingthe rights to use the rules of tenants and landlords for their on gain and not reexamine yearly-2 also Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? That's somewhat hard to say I had domestic violence,disabled.Single person no kids steady worker but homeless do not have chance to be housed and rebuild their life also.There's alot out there.But I believe you're doing good work. Thankyou Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? To help singles no children with steady income orjob opportunities to receive housing maybe do not need change??? Q5 What recommendations do you have to change or improve our Rent Determination Policies? Changing the rent yearly instead of 2 year period if can make it that far and 6 months of bank statements??? Q6 What recommendations do you have to change or improve our Operation and Management? Who really can say?What are you able to do in operation and management,hands on with each and client case manager different then housing specialist to keep Landlord's from not givingtenant's any changes made to move-in,lease from and lease to dates and why before changes made??? Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? I don't know I have yet to enroll in this program?Hopefully I will be able to participate with the offer Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? I tell people all the time when asked about it,I say everyone's situation is different and even you hear waiting list long is to go anyway sign up or talk to case manager for assistance Q9 https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT How can we improve our progress to fulfill our mission and goals? I don't know what progress for all the above but to listen to familiar complaints and go accordingly.Thank you Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? No recommendations that I have already express already keep up your services for me,your landlords our community.Thank you ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Tuesday,January 28,2025 4:56:00 PM Last Modified: Tuesday,January 28,2025 5:03:59 PM Time Spent: 00:07:58 IP Address: 45.49.178.24 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Food,furniture,utilities help Q2 What recommendations do you have to more effectively address your housing needs? Nothing my case manager is excellent Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? 5.—Resident services 6.""Advocacy and Policy"": 7.""Public Engagement Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Less time Q5 What recommendations do you have to change or improve our Rent Determination Policies? Idk Q6 What recommendations do you have to change or improve our Operation and Management? Nothing Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Nothing. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Nothing n Q9 How can we improve our progress to fulfill our mission and goals? https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Don't know Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? No ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Wednesday,January 29,2025 10:01:54 AM Last Modified: Wednesday,January 29,2025 10:08:54 AM Time Spent: 00:06:59 IP Address: 76.33.73.114 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Food,money(bills),and cleaning supplies. Q2 What recommendations do you have to more effectively address your housing needs? List if food banks and groups that are willing to help with the house bills. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? N/A Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? N/A Q5 What recommendations do you have to change or improve our Rent Determination Policies? N/A Q6 What recommendations do you have to change or improve our Operation and Management? N/A Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? N/A Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? N/A Q9 How can we improve our progress to fulfill our mission and goals? N/A https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? N/A ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q TrustedSite' CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Thursday,January 30,2025 5:26:37 PM Last Modified: Thursday,January 30,2025 5:42:28 PM Time Spent: 00:15:50 IP Address: 76.32.69.197 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Efficiency,safety,fair housing Q2 What recommendations do you have to more effectively address your housing needs? Proper training to really facilitate the people in need.Listening skill,PROBLEM SOLVERS.One size does not fit ALL Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Provide incentives to corporations for participating in the program,Tier Tax Benefits based on how many units they allow.Eminent Domain on dope motels and the city can have its own real estate department as new housing developments using green materials renewable energy based technology Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Elderly,women with children,veterans Q5 What recommendations do you have to change or improve our Rent Determination Policies? Cost analysis on rent rates based on the gdp,cost of living,tax incentives for renters becoming buyers,more grants based on usages Q6 What recommendations do you have to change or improve our Operation and Management? Better communication more ACCOUNTABILITY,being more educated in the position employees hold. Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Need to read more about the program Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Become more visible they free medias,to the target demographic with multiple cross campaigns Q9 How can we improve our progress to fulfill our mission and goals? Do yourjob,be better leader ship.Training,critical thinkers https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Treat people with RESPECT AND COURTESY.Be if SERVICE and not Attitude ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information ®Trusted5itew CERTIFIED SECURE https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET' Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday, February 03,2025 5:49:13 PM Last Modified: Monday, February 03,2025 6:05:07 PM Time Spent: 00:15:53 IP Address: 172.58.118.203 Page 1 I Q, What are your housing needs and what would you rank as your top three housing needs? Affordable Housing for people with chronic illness. 1)Affordable 2)Safe Environment 3)Empathetic Housing Workers Q2 What recommendations do you have to more effectively address your housing needs? Meet with housing worker in-person to discuss and go over documents Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? More housing workers'who are accesible in-person and more workshops to go over forms Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Include more communities for only people with disabilities and chronic illness that include exercise facilities and first floor only Q5 What recommendations do you have to change or improve our Rent Determination Policies? Increase amount of rent so that we can choose to live in safer communities especially for the elderly and disabled/chronic ill Q6 What recommendations do you have to change or improve our Operation and Management? Workers'who can meet in-person and are empathetic,caring and will listen to our needs Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Don't Know Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Don't Know Q9 How can we improve our progress to fulfill our mission and goals? More workshops and in-person meetings https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Employ more workers'who are empathetic,caring,respond to calls/emails in a timely manner and conduct in-person meetings! ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:48 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday, February 03,202510:33:50 PM Last Modified: Monday, February 03,2025 10:41:29 PM Time Spent: 00:07:38 IP Address: 174.243.147.206 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? 1. More assistance with electrical bills/costs. 2. More living area options,other cities ect.. 3. More assistance with personal products and necessities,ie.Toilet paper,garbage bags. Q2 What recommendations do you have to more effectively address your housing needs? I personally don't have any ideas,I wish I had more input for you. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? People that are homeless currently and are waiting to be housed,they should have classes to teach them how to clean how to get back into mainstream society. Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? The people that don't want to make an effort shouldn't even be on a list the shelters are filled with elderly people that need to be housed! Q5 What recommendations do you have to change or improve our Rent Determination Policies? Elderly women should be housed first since they suffer the most as do handicap people mentally and physically people like that should be housed fi rst. Q6 What recommendations do you have to change or improve our Operation and Management? I feel that there's always room for improvement but as of now I've been very happy with operation and management everything goes by very quickly and as long as I keep things up on my end it goes very smoothly. Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? I don't have anything to offer because that's not a program I have any interaction with. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? I think your programs are very are very good. Q9 https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:48 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT How can we improve our progress to fulfill our mission and goals? Well seems like you started out pretty well as long as people maintain their residents I think your numbers will be perfect. Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? I've been extremely appreciative of the services you have provided and have really no complaints!I'm just happy I'm not homeless anymore! ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:48 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Tuesday, February 04,2025 7:25:59 PM Last Modified: Tuesday, February 04,2025 7:33:43 PM Time Spent: 00:07:44 IP Address: 76.170.23.114 Page 1 Q1 What are your housing needs and what would you rank as your top three housing needs? I already have an apartment. Q2 What recommendations do you have to more effectively address your housing needs? Better pest control and more responsive maintenance Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Keep doing what you are doing Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Ensure U.S.citizens have priority and that prospective tenants don't have a history of being loud and destructive Q5 What recommendations do you have to change or improve our Rent Determination Policies? They're fine,but I wish there was less paperwork Q6 What recommendations do you have to change or improve our Operation and Management? More responsive management to problem tenants. Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? It's fine as is. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Make them more aware of the program's existence Q9 How can we improve our progress to fulfill our mission and goals? Focus on doing your best to ensure eligible people get into the program. https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:48 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? More social opportunities relevant to residents. ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:49 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Wednesday, February 05,2025 2:16:17 PM Last Modified: Wednesday, February 05,2025 3:04:09 PM Time Spent: 00:47:51 IP Address: 172.58.116.151 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? A clean and quiet environment for which righteousness dwells.Although I am waiting for a new heavens and a new earth in which righteousness dwells.The Second Epistle of PETER-Chapter-3-Vers-l3-Holy Bible. Q2 What recommendations do you have to more effectively address your housing needs? I can do all things through Christ who strengthens me.The Epistle of Paul the Apostle to the PHILIPPIANS-Chapter-4-Verse-13-Holy Bible. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? "You shall love your neighbor as yourself."Verse-10-1-ove does no harm to a neighbor;therefore love is the fulfillment of the law.The Epistle of Paul the Apostle to the ROMANS-Chapter-13-Verse-10-Holy Bible. Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Discernment is mandatory. Q5 What recommendations do you have to change or improve our Rent Determination Policies? Be fair with everyone. Q6 What recommendations do you have to change or improve our Operation and Management? For we walk by faith,not by sight.The Second Epistle of Paul the Apostle to the CORINTHIANS-Chapter-5-Verse-7-Holy Bible. Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Jesus and I have been requesting assistance regarding our books we have written.Our first book,The Sheep and The Goats-16916192629-For I neither received it from man,nor was I taught it,but it came through the revelation of Jesus Christ.The Epistle of Paul the Apostle to the GALATIANS- Chapter-l-Verse-12-Holy Bible. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? "He who is not with Me is against Me,and he who does not gather with Me scatters abroad.The Gospel According to MATTHEW-Chapter-12-Verse-30- Holy Bible.We are seeking the lost sheep.Shalomflfl Q9 https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:49 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT How can we improve our progress to fulfill our mission and goals? Seek first the kingdom of God and His righteousness,and all these things shall be added to you.The Gospel According to Matthew-Chapter-6-Verse- 33-Holy Bible. Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Blessed are the merciful,For they shall obtain mercy.The Gospel According to MATTHEW-Chapter-5-Verse-7-Holy Bible. ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:49 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Thursday, February 06,2025 9:15:46 AM Last Modified: Thursday, February 06,2025 9:29:23 AM Time Spent: 00:13:36 IP Address: 74.62.13.171 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? rent fair,comfortable place,homes with patios Q2 What recommendations do you have to more effectively address your housing needs? rent fair,have all the services available,accommodate conditions Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Everyone have the access to apply without restrictions. Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Everyone have the opportunity to apply without restrictions. Q5 What recommendations do you have to change or improve our Rent Determination Policies? be more flexible with the community.Policies being more basic to the community Q6 What recommendations do you have to change or improve our Operation and Management? be more conscious with the community Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? open to the community Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? people from the community needs more help specially the elder people to obtain more information. Q9 How can we improve our progress to fulfill our mission and goals? Be more enrolled and out in the field with the community to hear the needs https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:49 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? The landlords needs to be more flexible also rents fair.Fix the property. ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite® CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:50 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Tuesday, February 18,2025 8:58:02 AM Last Modified: Tuesday, February 18,2025 9:30:09 AM Time Spent: 00:32:06 IP Address: 104.28.85.110 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? My top 3 housing needs 1 more non smoking friendly apartment communities/buildings 2 more apartments close to shopping centers Make luxury apartments more affordable so that single person like myself will qualify to move in Q2 What recommendations do you have to more effectively address your housing needs? Make luxury apartment buildings start out lower for single family one bedrooms have more availability if the rent is above 2500 1 won't qualify because the ones below the cap go extremely fast Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? I'm almost 55 yrs old in 3 years from 2025 I'm interested in non smoking environment too many apartment communities have a non smoking near the buildings but tenants don't follow rules and I have to breathe in second hand smoke from my upstairs apartment above a garage of tenant below I poking forward to relocating to Santa Ana from Fullerton in near future Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? I was homeless for many years my organization I was enrolled in applied for housing back in march of 2021 I received my housing voucher in 2022 of June but had no luck finding a place I didn't make enough money or I didn't have the assistance through mercy house to help me find a place to live my voucher had expired and I ended up finding myself place in mental hospital for no reason we need better communication between these non profits and their clients when receiving there voucher I could have found apartment more quickly instead of becoming frustrated and allowing it to expire also I know tenants on housing vouchers outside of Santa Ana are forced out with rent increases making them homeless again we need less of that to happen especially for seniors and disabled clients like myself Q5 What recommendations do you have to change or improve our Rent Determination Policies? Give clients more selections by allowing approval of moving into more expensive rent caps if client willing to pay more out of there portion if I make 1500 monthly I can afford to pay up to 500 out of pocket and still live comfortably or the rent is 2800 and my cap is 2475 1 would be more than willing to pay the difference in cost Q6 What recommendations do you have to change or improve our Operation and Management? Have more qualified housing specialist that return phone calls and emails I have reached out many times but get no response back if housing clients can't express there concerns we tend to give up on housing and go back to being homeless orjust renting a room from a complete stranger Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? �. I'm interested in joining the housing plus program not sure what changes are needed at this time https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:50 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Go out advocate to the areas like shelters get people on board while on waiting list or have a voucher but haven't yet found place to live advertise at local apartment commmunities that accept housing vouchers Q9 How can we improve our progress to fulfill our mission and goals? Have better communication skills between housing specialist and there clients and have more affordable apartments that accept housing vouchers so we have opportunity to move into newer not older apartments Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Have landlords upgrade there communities when over 20 plus years where I live right now it's inconvenient for me when taking public transportation it's a 30 minute walk to nearest bus stop if they landlords would make it so lest pest spiders termites bed bugs roaches my patio fence upstairs is rotting do to termite even my wooden floors are also becoming damaged ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite® CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 2 Streamlined Annual U.S.Department of Housing and Urban Development OMB No.2577-0226 PHA Plan Office of Public and Indian Housing Expires 03/31/2024 (HCV Only PHAs Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies,rules,and requirements concerning the PHA's operations,programs,and services,including changes to these policies,and informs HUD,families served by the PHA,and members of the public of the PHA's mission,goals and objectives for serving the needs of low-income,very low-income,and extremely low-income families Applicability. The Form HUD-50075-HCV is to be completed annually by HCV-Only PHAs. PHAs that meet the definition of a Standard PHA,Troubled PHA,High Performer PHA,Small PHA,or Qualified PHA do not need to submit this form.Where applicable,separate Annual PHA Plan forms are available for each of these types of PHAs. Definitions. (1) High-Performer PHA—A PHA that owns or manages more than 550 combined public housing units and housing choice vouchers,and was designated as a high performer on both the most recent Public Housing Assessment System(PHAS)and Section Eight Management Assessment Program(SEMAP) assessments if administering both programs,or PHAS if only administering public housing. (2) Small PHA-A PHA that is not designated as PHAS or SEMAP troubled,that owns or manages less than 250 public housing units and any number of vouchers where the total combined units exceed 550. (3) Housing Choice Voucher(HC9 Only PHA-A PHA that administers more than 550 HCVs,was not designated as troubled in its most recent SEMAP assessment and does not own or manage public housing. (4) Standard PHA-A PHA that owns or manages 250 or more public housing units and any number of vouchers where the total combined units exceed 550,and that was designated as a standard performer in the most recent PHAS and SEMAP assessments. (5) Troubled PHA-A PHA that achieves an overall PHAS or SE"score of less than 60 percent. (6) Qualified PHA-A PHA with 550 or fewer public housing dwelling units and/or housing choice vouchers combined and is not PHAS or SEMAP troubled. A. PHA Information. A.1 PHA Name: Housing Authority of the City of Santa Ana PHA Code: CA093 PHA Plan for Fiscal Year Beginning:(MM/YYYY): 07/2025 PHA Inventory(Based on Annual Contributions Contract(ACC)units at time of FY beginning,above) Number of Housing Choice Vouchers(HCVs)3,142 PHA Plan Submission Type: ®Annual Submission ❑Revised Annual Submission Availability of Information. In addition to the items listed in this form,PHAs must have the elements listed below readily available to the public. A PHA must identify the specific location(s)where the proposed PHA Plan,PHA Plan Elements,and all information relevant to the public hearing and proposed PHA Plan are available for inspection by the public. Additionally,the PHA must provide information on how the public may reasonably obtain additional information of the PHA policies contained in the standard Annual Plan but excluded from their streamlined submissions. At a minimum,PHAs must post PHA Plans,including updates,at the main office or central office of the PHA. PHAs are strongly encouraged to post complete PHA Plans on their official website. ❑PHA Consortia: Check box if submittin a joint Plan and complete table below Participating PHAs PHA Code Program(s)in the Consortia Program(s)not in the No.of Units in Each Program Consortia Lead HA: Page 1 of form HUD-50075-11CV(03/31/2024) EXHIBIT 2 B. Plan Elements. Revision of Existing PHA Plan Elements. B.1 a) Have the following PHA Plan elements been revised by the PHA since its last Annual Plan submission? Y N ❑ ® Statement of Housing Needs and Strategy for Addressing Housing Needs. ❑ ® Deconcentration and Other Policies that Govern Eligibility,Selection,and Admissions. ❑ ® Financial Resources. ❑ ® Rent Determination. ❑ ® Operation and Management. ❑ ® Informal Review and Hearing Procedures. ❑ ® Homeownership Programs. ❑ ® Self Sufficiency Programs and Treatment of Income Changes Resulting from Welfare Program Requirements. ❑ ® Substantial Deviation. ❑ ® Significant Amendment/Modification. (b) If the PHA answered yes for any element,describe the revisions for each element(s): The Housing Choice Voucher Program Administrative Plan will be updated to comply with the Housing Opportunity Through Modernization Act of 2016(HOTMA)when the PHA implements HOTMA. B.2 New Activities.—Not Applicable Page 2 of form HUD-50075-HCV(03/31/2024) EXHIBIT 2 B.3 Progress Report. Provide a description of the PHA's progress in meeting its Mission and Goals described in its 5-Year PHA Plan. Goal#1:Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community. Objective#1:Utilize 100%of the Annual Budget Authority provided by HUD for each CY. • SARA utilized 99.2%of our Annual Budget Authority provided by HUD for CY 2024. It would have been 104.6%but SAHA received $2,746,823 in set-aside finds at the end of CY 2024. Objective#2:Apply for new fiinding opportunities for additional vouchers. • In July 2024,SAHA received an award of twenty-five(25)new Foster Youth to Independence vouchers awarded under PIH Notice 2023-04. • In December 2024,SARA received$2,746,823 in CY 2024 HAP Set-Aside fiords,including$2,366,312 for project-based vouchers and $380,511 for HUD-VASH. Goal#2:Expand participation in the Family Self-Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance. Objective#1:Expand the number of active participants in the Family Self-Sufficiency Program. • SAHA has 139 active participants in the Family Self-Sufficiency Program as of January 2025. The number of active participants in the Family Self-Sufficiency Program increased by 10 new participants. Specifically,129 families were enrolled in January 2024 and 139 families were enrolled by January 2025. The number of mandatory slots for SAHA also decreased to 55. In addition,as of December 2024,the percent of families enrolled over mandatory slots is equal to 253%,and a total of 68%of active participants have an escrow account balance in the program. • SAHA sent a monthly electronic Family Self-Sufficiency Program newsletter to our participants who have provided us with their e-mail addresses. Each newsletter features a Story of Success for a family who is participating in the program. In addition,SARA also provided an annual calendar to all of our participants with a Story of Success for each month. Objective#2:Assist Family Self-Sufficiency Program participants to become self-sufficient and graduate from the program. • During this Fiscal Year,there were two(2)participants who graduated from the Family Self-Sufficiency Program as of January 2025. Goal#3:Ensure the accuracy,integrity and compliance of all voucher program operations. Objective#1:Retain High Performer SEMAP status. • SAHA was certified as a High Performer for FY 23-24.The final SEMAP score for the fiscal year ending 6/30/2024 is 97%.SAHA audited a total of 425 randomly selected files under SEMAP Indicator#3,even though the minimum sample size required by HUD was only 36 files. This is equal to twelve(12)times the number of files required to be audited by HUD. For SEMAP Indicator#5,SARA conducted a total of 50 randomly selected quality control inspections even though the minimum sample size required by HUD was only 35 quality control inspections. Goal#4:Increase assisted housing choices by providing quality customer service to existing landlords and conducting outreach to new landlords. Objective#1:Communicate on a regular basis with active landlords by providing information on key program updates. • SAHA sent a monthly electronic Landlord Newsletter to our active landlords. Each newsletter provided key program updates and information for landlords. Objective#2:Maintain active participation in the Orange County Apartment Association and attend local events to promote participation in the program. • SAHA renewed and maintained an active membership with the Orange County Apartment Association. Goal#5:Provide equal opportunity,affirmatively further fair housing and provide regular training on fair housing for staff,owners and participants. Objective#1:Provide an annual mandatory training for all Housing Authority staff. • On August 22,2024,SAHA held an annual Fair Housing Training for all Housing Division employees. This annual training is required for all employees. Objective#2:Provide information on fair housing to owners and participants. • SAHA provided information on fair housing to owners and participants. Goal#6: Provide information on the Violence Against Women Act(VAWA)of 2013 to active participants and owners to ensure protection for Victims of Domestic Violence,Dating Violence,Sexual Assault,or Stalldng. • SAHA provided information on VAWA to all program applicants,participants and landlords. B.4 Capital Improvements.—Not Applicable Page 3 of form HUD-50075-HCV(03/31/2024) EXHIBIT 2 B.5 Most Recent Fiscal Year Audit. (a) Were there any findings in the most recent FY Audit? Y N N/A ❑ ® ❑ (b) If yes,please describe: C• Other Document and/or Certification Requirements. CA Resident Advisory Board(RAB)Comments. (a) Did the RAB(s)have comments to the PHA Plan? Y N ® ❑ (b) If yes,comments must be submitted by the PHA as an attachment to the PHA Plan. PHAs must also include a narrative describing their analysis of the RAB recommendations and the decisions made on these recommendations. Three Resident Advisory Board meetings were held on February 5,2025 with 39 HCV participants who receive assistance from the Housing Authority. The meetings were conducted in three languages: English,Spanish,and Vietnamese. All active participants were mailed an invitation to participate on the Resident Advisory Board in English,Spanish and Vietnamese. The 39 members of the Resident Advisory Board provided input for the development of the 5-Year Plan. SARA also conducted a survey for all of HCV participants. The survey was e-mailed to all active HCV participants who have provided their e-mail address to our staff. A total of 16 responses were received to the survey. Staff analyzes all of the recommendations from the Resident Advisory Board and survey responses by:1)considering the feasibility of each recommendation;2)discussing as a team how SARA could implement each recommendation;and 3)making a determination on which recommendation(s)could be implemented or considered for fixture implementation. All of the recommendations were taken into consideration by the Housing Authority. C.2 Certification by State or Local Officials. Form HUD 50077-SL,Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan,must be submitted by the PHA as an electronic attachment to the PHA Plan. C.3 Civil Rights Certification/Certification Listing Policies and Programs that the PHA has Revised since Submission of its Last Annual Plan. Form HUD-50077-ST-HCV-HP,PHA Certifications of Compliance with PHA Plan,Civil Rights,and Related Laws and Regulations Including PHA Plan Elements that Have Changed,must be submitted by the PHA as an electronic attachment to the PHA Plan. Challenged Elements.If any element of the PHA Plan is challenged,a PHA must include such information as an attachment with a description of CA any challenges to Plan elements,the source of the challenge,and the PHA's response to the public. (a) Did the public challenge any elements of the Plan? Y N El E If yes,include Challenged Elements. Page 4 of form HUD-50075-HCV(03/31/2024) EXHIBIT 2 D. Affirmatively Furthering Fair Housing(AFFH). D.1 Affirmatively Furthering Fair Housing(AFFH). Provide a statement of the PHA's strategies and actions to achieve fair housing goals outlined in an accepted Assessment of Fair Housing (AFH)consistent with 24 CFR§5.154(d)(5).Use the chart provided below. (PHAs should add as many goals as necessary to overcome fair housing issues and contributing factors.) Until such time as the PHA is required to submit an AFH,the PHA is not obligated to complete this chart. The PHA will fulfill,nevertheless,the requirements at 24 CFR§903.7(o)enacted prior to August 17,2015.See Instructions for further detail on completing this item. Fair Housing Goal: Describe fair housinz stratezies and actions to achieve the-oal Fair Housing Goal: Describe fair housinz stratezies and actions to achieve the-oal Fair Housing Goal: Describe fair housinz strate,-ies and actions to achieve the-oal Page 5 of form HUD-50075-HCV(03/31/2024) EXHIBIT 2 Instructions for Preparation of Form HUD-50075-HCV Annual PHA Plan for HCV-Only PHAs A. PHA Information.All PHAs must complete this section. (24 CFR§903.4) A.1 Include the full PHA Name,PHA Code,PHA Type,PHA Fiscal Year Beginning(NiMIYYYY),Number of Housing Choice Vouchers(HCVs), PHA Plan Submission Type,and the Availability of Information,specific location(s)of all information relevant to the public hearing and proposed PHA Plan. PHA Consortia:Check box if submitting a Joint PHA Plan and complete the table.(24 CFR§943.128(a)) B. Plan Elements. All PHAs must complete this section.(24 CFR 5903.1l(c)(3)1 B.1 Revision of Existing PHA Plan Elements.PHAs must: Identify specifically which plan elements listed below that have been revised by the PHA.To specify which elements have been revised,mark the"yes" box.If an element has not been revised,mark"no." ❑ Statement of Housing Needs and Strategy for Addressing Housing Needs. Provide a statement addressing the housing needs of low-income,very low-income and extremely low-income families and a brief description of the PHA's strategy for addressing the housing needs of families who reside in the jurisdiction served by the PHA and other families who are on the Section 8 tenant-based assistance waiting lists.The statement must identify the housing needs of(i)families with incomes below 30 percent of area median income(extremely low-income);(ii)elderly families(iii)households with individuals with disabilities,and households of various races and ethnic groups residing in the jurisdiction or on the public housing and Section 8 tenant- based assistance waiting lists.The statement of housing needs shall be based on information provided by the applicable Consolidated Plan,information provided by HUD,and generally available data. The identification of housing needs must address issues of affordability,supply,quality,accessibility, size of units,and location.Once the PHA has submitted an Assessment of Fair Housing(AFH),which includes an assessment of disproportionate housing needs in accordance with 24 CFR 5.154(d)(2)(iv),information on households with individuals with disabilities and households of various races and ethnic groups residing in the jurisdiction or on the waiting lists no longer needs to be included in the Statement of Housing Needs and Strategy for Addressing Housing Needs.(24 CFR§903.7(a)). The identification of housing needs must address issues of affordability,supply,quality,accessibility,size of units,and location.(24 CFR§903.7(a)(2)(i)) Provide a description of the ways in which the PHA intends,to the maximum extent practicable,to address those housing needs in the upcoming year and the PHA's reasons for choosing its strategy. (24 CFR 003.7(a)(2)(ii)) ❑ Deconcentration and Other Policies that Govern Eligibility,Selection,and Admissions. A statement of the PHA's policies that govern resident or tenant eligibility,selection and admission including admission preferences for HCV.(24 CFR$903.7(b)) ❑ Financial Resources. A statement of financial resources,including a listing by general categories,of the PHA's anticipated resources,such as PHA HCV funding and other anticipated Federal resources available to the PHA,as well as tenant rents and other income available to support tenant-based assistance. The statement also should include the non-Federal sources of funds supporting each Federal program,and state the planned use for the resources.(24 CFR 5903.7(c)) ❑ Rent Determination. A statement of the policies of the PHA governing rental contributions of families receiving tenant-based assistance, discretionary minimum tenant rents,and payment standard policies.(24 CFR$903.7(d)) ❑ Operation and Management. A statement that includes a description of PHA management organization,and a listing of the programs administered by the PHA.(24 CFR 003.7(e)). ❑ Informal Review and Hearing Procedures. A description of the informal hearing and review procedures that the PHA makes available to its applicants.(24 CFR§903.7(f)) ❑ Homeownership Programs. A statement describing any homeownership programs(including project number and unit count)administered by the agency under section 8y of the 1937 Act,or for which the PHA has applied or will apply for approval.(24 CFR§903.7(k)) ❑ Self Sufficiency Programs and Treatment of Income Changes Resulting from Welfare Program Requirements. A description of any PHA programs relating to services and amenities coordinated,promoted,or provided by the PHA for assisted families,including those resulting from the PHA's partnership with other entities,for the enhancement of the economic and social self-sufficiency of assisted families,including programs provided or offered as a result of the PHA's partnerships with other entities,and activities subject to Section 3 of the Housing and Community Development Act of 1968(24 CFR Part 135)and under requirements for the Family Self-Sufficiency Program and others. Include the program's size(including required and actual size of the FSS program)and means of allocating assistance to households. (24 CFR 003.7()(i))Describe how the PHA will comply with the requirements of section 12(c)and(d)of the 1937 Act that relate to treatment of income changes resulting from welfare program requirements. CFR§903.7(l)(iii)). ❑ Substantial Deviation. PHA must provide its criteria for determining a"substantial deviation"to its 5-Year Plan.(24 CFR§903.7(r)(2)(i)) ❑ Significant Amendment/Modification. PHA must provide its criteria for determining a"Significant Amendment or Modification"to its 5-Year and Annual Plan. If any boxes are marked"yes",describe the revision(s)to those element(s)in the space provided. Page 6 of form HUD-50075-11CV(03/31/2024) EXHIBIT 2 B.2 New Activities. This section refers to new capital activities which is not applicable for HCV-Only PHAs. B.3 Progress Report. For all Annual Plans following submission of the first Annual Plan,a PHA must include a brief statement of the PHA's progress in meeting the mission and goals described in the 5-Year PHA Plan.(24 CFR§903.11(c)(3),24 CFR§903.7(r)(1)) BA Capital Improvements. This section refers to PHAs that receive funding from the Capital Fund Program(CFP)which is not applicable for HCV-Only PHAs B.5 Most Recent Fiscal Year Audit. If the results of the most recent fiscal year audit for the PHA included any findings,mark"yes"and describe those findings in the space provided. (24 CFR 5903.7(v)l C. Other Document and/or Certification Requirements. C1 Resident Advisory Board(RAB)comments.If the RAB had comments on the annual plan,mark"yes,"submit the comments as an attachment to the Plan and describe the analysis of the comments and the PHA's decision made on these recommendations.(24 CFR§903.13(c),24 CFR§903.19) C.2 Certification by State of Local Officials. Form HUD-50077-SL,Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan,must be submitted by the PHA as an electronic attachment to the PHA Plan.(24 CFR§903.15). Note: A PHA may request to change its fiscal year to better coordinate its planning with planning done under the Consolidated Plan process by State or local officials as applicable. C.3 Civil Rights Certification/Certification Listing Policies and Programs that the PHA has Revised since Submission of its Last Annual Plan. Provide a certification that the following plan elements have been revised,provided to the RAB for comment before implementation,approved by the PHA board, and made available for review and inspection by the public.This requirement is satisfied by completing and submitting form HUD-50077 ST-HCV-HP, PHA Certifications of Compliance with PHA Plan,Civil Rights,and Related Laws and Regulations Including PHA Plan Elements that Have Changed. Form HUD-50077-ST-HCV-HP,PHA Certifications of Compliance with PHA Plan,Civil Rights,and Related Laws and Regulations Including PHA Plan Elements that Have Changed must be submitted by the PHA as an electronic attachment to the PHA Plan. This includes all certifications relating to Civil Rights and related regulations. A PHA will be considered in compliance with the certification requirement to affirmatively further fair housing if the PHA fulfills the requirements of§§903.7(o)(1)and 903.15(d)and:(i)examines its programs or proposed programs;(ii)identifies any fair housing issues and contributing factors within those programs,in accordance with 24 CFR 5.154;or 24 CFR 5.160(a)(3)as applicable(iii)specifies actions and strategies designed to address contributing factors,related fair housing issues,and goals in the applicable Assessment of Fair Housing consistent with 24 CFR 5.154 in a reasonable manner in view of the resources available;(iv)works with jurisdictions to implement any of the jurisdiction's initiatives to affirmatively further fair housing that require the PHA's involvement;(v)operates programs in a manner consistent with any applicable consolidated plan under 24 CFR part 91,and with any order or agreement,to comply with the authorities specified in paragraph(o)(1)of this section;(vi)complies with any contribution or consultation requirement with respect to any applicable AFH,in accordance with 24 CFR 5.150 through 5.180;(vii)maintains records reflecting these analyses,actions,and the results of these actions;and(viii)takes steps acceptable to HUD to remedy known fair housing or civil rights violations.impediments to fair housing choice within those programs;addresses those impediments in a reasonable fashion in view of the resources available;works with the local jurisdiction to implement any of the jurisdiction's initiatives to affirmatively further fair housing;and assures that the annual plan is consistent with any applicable Consolidated Plan for its jurisdiction.(24 CFR§903.7(o)). CA Challenged Elements.If any element of the Annual PHA Plan or 5-Year PHA Plan is challenged,a PHA must include such information as an attachment to the Annual PHA Plan or 5-Year PHA Plan with a description of any challenges to Plan elements,the source of the challenge,and the PHA's response to the public. D. Affirmatively Furthering Fair Housing(AFFH). DA Affirmatively Furthering Fair Housing.The PHA will use the answer blocks in item D.1 to provide a statement of its strategies and actions to implement each fair housing goal outlined in its accepted Assessment of Fair Housing(AFH)consistent with 24 CFR§5.154(d)(5)that states,in relevant part:"To implement goals and priorities in an AFH,strategies and actions shall be included in program participants'... PHA Plans(including any plans incorporated therein)....Strategies and actions must affirmatively further fair housing...... Use the chart provided to specify each fair housing goal from the PHA's AFH for which the PHA is the responsible program participant—whether the AFH was prepared solely by the PHA,jointly with one or more other PHAs,or in collaboration with a state or local jurisdiction—and specify the fair housing strategies and actions to be implemented by the PHA during the period covered by this PHA Plan.If there are more than three fair housing goals,add answer blocks as necessary. Until such time as the PHA is required to submit an AFH,the PHA will not have to complete section D.,nevertheless,the PHA will address its obligation to affirmatively further fair housing in part by fulfilling the requirements at 24 CFR 903.7(o)(3)enacted prior to August 17,2015,which means that it examines its own programs or proposed programs;identifies any impediments to fair housing choice within those programs;addresses those impediments in a reasonable fashion in view of the resources available;works with local jurisdictions to implement any of the jurisdiction's initiatives to affirmatively further fair housing that require the PHA's involvement and maintain records reflecting these analyses and actions.Furthermore,under Section 5A(d)(15)of the U.S.Housing Act of 1937,as amended,a PHA must submit a civil rights certification with its Annual PHA Plan,which is described at 24 CFR 903.7(o)(1)except for qualified PHAs who submit the Form HUD-50077-CR as a standalone document. This information collection is authorized by Section 511 of the Quality Housing and Work Responsibility Act,which added a new section 5A to the U.S.Housing Act of 1937, as amended,which introduced the Annual PHA Plan. The Annual PHA Plan provides a ready source for interested parties to locate basic PHA policies,rules,and requirements concerning the PHA's operations,programs,and services,and informs HUD,families served by the PHA,and members of the public for serving the needs of low-income,very low-income,and extremely low-income families. Public reporting burden for this information collection is estimated to average 6.02 hour per response,including the time for reviewing instructions,searching existing data sources,gathering and maintaining the data needed,and completing and reviewing the collection of information. HUD may not collect this information,and respondents are not required to complete this form,unless it displays a currently valid OMB Control Number. Privacy Act Notice. The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S.Code,Section 1701 et seq.,and regulations promulgated thereunder at Title 12,Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality Page 7 of 7 form HUD-50075-11CV(03/31/2024) EXHIBIT 2 Certifications of Compliance with U.S.Department of Housing and Urban Development Office of Public and Indian Housing PHA Plan and Related Regulations OMB No.2577-0226 (Standard, Troubled, HCV-Only, and Expires 3/31/2024 High Performer PHAs) PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations including PHA Plan Elements that Have Changed Acting on behalf of the Board of Commissioners of the Public Housing Agency(PHA) listed below, as its Chairperson or other authorized PHA official if there is no Board of Commissioners,I approve the submission of the 5-Year Plan and Annual PHA Plan, hereinafter referred to as "the Plan", of which this document is apart, and make the following certification and agreements with the Department of Housing and Urban Development(HUD) for the PHA fiscal year beginning July 1,2025, in connection with the submission of the Plan and implementation thereof 1. The Plan is consistent with the applicable comprehensive housing affordability strategy(or any plan incorporating such strategy)for the jurisdiction in which the PHA is located(24 CFR§91.2). 2. The Plan contains a certification by the appropriate State or local officials that the Plan is consistent with the applicable Consolidated Plan,which includes a certification that requires the preparation of an Analysis of Impediments (AI)to Fair Housing Choice,or Assessment of Fair Housing(AFH)when applicable,for the PHA's jurisdiction and a description of the manner in which the PHA Plan is consistent with the applicable Consolidated Plan(24 CFR§§91.2,91.225,91.325,and 91.425). 3. The PHA has established a Resident Advisory Board or Boards,the membership of which represents the residents assisted by the PHA,consulted with this Resident Advisory Board or Boards in developing the Plan,including any changes or revisions to the policies and programs identified in the Plan before they were implemented,and considered the recommendations of the RAB (24 CFR 903.13).The PHA has included in the Plan submission a copy of the recommendations made by the Resident Advisory Board or Boards and a description of the manner in which the Plan addresses these recommendations. 4. The PHA provides assurance as part of this certification that: (i) The Resident Advisory Board had an opportunity to review and comment on the changes to the policies and programs before implementation by the PHA; (ii) The changes were duly approved by the PHA Board of Directors(or similar governing body);and (iii)The revised policies and programs are available for review and inspection,at the principal office of the PHA during normal business hours. 5. The PHA made the proposed Plan and all information relevant to the public hearing available for public inspection at least 45 days before the hearing,published a notice that a hearing would be held and conducted a hearing to discuss the Plan and invited public comment. 6. The PHA certifies that it will carry out the public housing program of the agency in conformity with title VI of the Civil Rights Act of 1964(42 U.S.C.2000d-2000d-4),the Fair Housing Act(42 U.S.C. 3601-19),Section 504 of the Rehabilitation Act of 1973(29 U.S.C. 794), title 11 of the Americans with Disabilities Act(42 U.S.C. 12101 et seq.),and other applicable civil rights requirements and that it will affirmatively further fair housing in the administration of the program.In addition,if it administers a Housing Choice Voucher Program,the PHA certifies that it will administer the program in conformity with the Fair Housing Act,title VI of the Civil Rights Act of 1964,Section 504 of the Rehabilitation Act of 1973,title 11 of the Americans with Disabilities Act,and other applicable civil rights requirements,and that it will affirmatively further fair housing in the administration of the program. 7. The PHA will affirmatively further fair housing,which means that it will take meaningful actions to further the goals identified in the Assessment of Fair Housing(AFH)conducted in accordance with the requirements of 24 CFR§ 5.150 through 5.180,that it will take no action that is materially inconsistent with its obligation to affirmatively further fair housing, and that it will address fair housing issues and contributing factors in its programs,in accordance with 24 CFR§ 903.7(o)(3). The PHA will fulfill the requirements at 24 CFR§903.7(o)and 24 CFR§903.15(d).Until such time as the PHA is required to submit an AFH,the PHA will fulfill the requirements at 24 CFR§903.7(o)promulgated prior to August 17,2015,which means that it examines its programs or proposed programs;identifies any impediments to fair housing choice within those programs;addresses those impediments in a reasonable fashion in view of the resources available;works with local jurisdictions to implement any of the jurisdiction's initiatives to affirmatively further fair housing that require the PHA's involvement;and maintains records reflecting these analyses and actions. 8. For PHA Plans that include a policy for site-based waiting lists: • The PHA regularly submits required data to HUD's 50058 PICAMS Module in an accurate,complete and timely manner (as specified in PIH Notice 2011-65); Pagel of 3 fonnMD-50077-ST-HCV-HP(3/31/2024) EXHIBIT 2 • The system of site-based waiting lists provides for full disclosure to each applicant in the selection of the development in which to reside,including basic information about available sites;and an estimate of the period of time the applicant would likely have to wait to be admitted to units of different sizes and types at each site; • Adoption of a site-based waiting list would not violate any court order or settlement agreement or be inconsistent with a pending complaint brought by HUD; • The PHA shall take reasonable measures to assure that such a waiting list is consistent with affirmatively furthering fair housing;and • The PHA provides for review of its site-based waiting list policy to determine if it is consistent with civil rights laws and certifications,as specified in 24 CFR 903.7(o)(1). 9. The PHA will comply with the prohibitions against discrimination on the basis of age pursuant to the Age Discrimination Act of 1975. 10. In accordance with 24 CFR§ 5.105(a)(2),HUD's Equal Access Rule,the PHA will not make a determination of eligibility for housing based on sexual orientation,gender identify,or marital status and will make no inquiries concerning the gender identification or sexual orientation of an applicant for or occupant of HUD-assisted housing. 11. The PHA will comply with the Architectural Barriers Act of 1968 and 24 CFR Part 41,Policies and Procedures for the Enforcement of Standards and Requirements for Accessibility by the Physically Handicapped. 12. The PHA will comply with the requirements of Section 3 of the Housing and Urban Development Act of 1968,Employment Opportunities for Low-or Very-Low Income Persons,and with its implementing regulation at 24 CFR Part 135. 13. The PHA will comply with acquisition and relocation requirements of the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970 and implementing regulations at 49 CFR Part 24 as applicable. 14. The PHA will take appropriate affirmative action to award contracts to minority and women's business enterprises under 24 CFR 5.105(a). 15. The PHA will provide the responsible entity or HUD any documentation that the responsible entity or HUD needs to carry out its review under the National Environmental Policy Act and other related authorities in accordance with 24 CFR Part 58 or Part 50,respectively. 16. With respect to public housing the PHA will comply with Davis-Bacon or HUD determined wage rate requirements under Section 12 of the United States Housing Act of 1937 and the Contract Work Hours and Safety Standards Act. 17. The PHA will keep records in accordance with 2 CFR 200.333 and facilitate an effective audit to determine compliance with program requirements. 18. The PHA will comply with the Lead-Based Paint Poisoning Prevention Act,the Residential Lead-Based Paint Hazard Reduction Act of 1992,and 24 CFR Part 35. 19. The PHA will comply with the policies,guidelines,and requirements of 2 CFR Part 200,Uniform Administrative Requirements,Cost Principles,and Audit Requirements for Federal Financial Assistance,including but not limited to submitting the assurances required under 24 CFR§§ 1.5,3.115,8.50,and 107.25 by submitting an SF-424,including the required assurances in SF-424B or D,as applicable. 20. The PHA will undertake only activities and programs covered by the Plan in a manner consistent with its Plan and will utilize covered grant funds only for activities that are approvable under the regulations and included in its Plan. 21. All attachments to the Plan have been and will continue to be available at all times and all locations that the PHA Plan is available for public inspection.All required supporting documents have been made available for public inspection along with the Plan and additional requirements at the primary business office of the PHA and at all other times and locations identified by the PHA in its PHA Plan and will continue to be made available at least at the primary business office of the PHA. 22. The PHA certifies that it is in compliance with applicable Federal statutory and regulatory requirements,including the Declaration of Trust(s). Housing Authority of the City of Santa Ana CA093 PHA Name PHA Number/HA Code 5-Year PHA Plan for Fiscal Years 2025—2030 Annual PHA Plan for Fiscal Year 2025—2026 I hereby certify that all the information stated herein,as well as any information provided in the accompaniment herewith,is true and accurate.Warning: HUD will prosecute false claims and statements.Conviction may result in criminal and/or civil penalties. (18 U.S.C.1001,1010,1012;31 U.S.C.3729,3802). Name of Executive Director Name Board Chairman Michael L.Garcia Mayor Valerie Amezcua Signature Date Signature Date Page 2 of 3 form HUD-50077-ST-HCV-HP(3/31/2024) EXHIBIT 2 The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12,U.S.Code,Section 1701 et seq.,and regulations promulgated thereunder at Title 12,Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure compliance with PHA Plan,Civil Rights,and related laws and regulations including PHA plan elements that have changed. Public reporting burden for this information collection is estimated to average 0.16 hours per year per response,including the time for reviewing instructions,searching existing data sources,gathering and maintaining the data needed,and completing and reviewing the collection of information.HUD may not collect this information,and respondents are not required to complete this form,unless it displays a currently valid OMB Control Number. Page 3 of 3 form HUD-50077-ST-HCV-HP(3/31/2024) EXHIBIT 2 Certification by State or Local U.S Department of Housing and Urban Development Official of PHA Plans Consistency Office of Public and Indian Housing with the Consolidated Plan or OMB No.2577-0226 State Consolidated Plan Expires 3/31/2024 (All PHAs) Certification by State or Local Official of PHA Plans Consistency with the Consolidated Plan or State Consolidated Plan I, Valerie Amezcua, Mayor for the City of Santa Ana, certify that the 5-Year PHA Plan and Annual PHA Plan of the Housing Authority of the City of Santa Ana (CA093) is consistent with the Consolidated Plan and the Analysis of Impediments (AI) to Fair Housing Choice or Assessment of Fair Housing (AFH) as applicable to the City of Santa Ana pursuant to 24 CFR Part 91 and 24 CFR § 903.15. Provide a description of how the PHA Plan is consistent with the Consolidated Plan or State Consolidated Plan and the Al: The 5-Year PHA Plan and Annual PHA Plan ("Plan") is consistent with the community development needs and market conditions stated in the Consolidated Plan and the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing because the Plan is consistent with the objectives, outcomes, and needs identified in the Plan Needs Assessments and citizen participation process. It also seeks to address the needs identified in the in the Analysis of Impediments to Fair Housing Choice or Assessment of Fair Housing for the City of Santa Ana. I hereby certify that all the information stated herein,as well as any information provided in the accompaniment herewith,is true and accurate.Warning: HUD will prosecute false claims and statements.Conviction may result in criminal and/or civil penalties. (18 U.S.C.1001,1010,1012;31 U.S.C.3729,3802) Name of Authorized Official: Title: Mayor Valerie Amezcua Mayor,City of Santa Ana Signature: Date: The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12,U.S. Code,Section 1701 et seq.,and regulations promulgated thereunder at Title 12,Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality. This information is collected to ensure consistency with the consolidated plan or state consolidated plan. Public reporting burden for this information collection is estimated to average 0.16 hours per year per response,including the time for reviewing instructions,searching existing data sources,gathering and maintaining the data needed,and completing and reviewing the collection of information.HUD may not collect this information,and respondents are not required to complete this form,unless it displays a currently valid OMB Control Number. Page 1 of 1 form HUD-50077-SL(3/31/2024) EXHIBIT 2 ORANGE COUNTY REPORTER This space for filing stamp only —SINCE 1921 — 600 W SANTA ANA BLVD STE 812,SANTA ANA, CA 92701 Telephone(714)543-2027 /Fax(714)542-6841 ABIGAIL ALCALA CITY OF SANTA ANA/CITY CLERK OR#:3890646 20 CIVIC CENTER PLAZA M-30 NOTICE OF PUBLIC HEARING in the City Clerk's Office during regular BEFORE THE CITY COUNCIL OF THE business hours and posted on the City's SANTA ANA, CA- 92701 CITY OF SANTA ANA,CA website the Tuesday prior to the Council The City of Santa Ana encourages the meeting at: www.santa-ana.org/agendas- public to participate in the decision- and-minutes. making process.The following notice Who To Contact For Questions-Should is being provided so that you can ask you have any questions, please contact questions, make comments, and stay Judson Brown, Housing Division informed about projects that might be Manager, at(714)667-2241 or you can PROOF O F PUBLICATION important to you.We encourage you to send an email to as en essano1,f a.or cl contact us prior to the Public Hearing if Si tiene pamar l 4 espan20 favor de you have any questions. Ilamar al 714-647-6520. NOTICE IS HEREBY GIVEN-The Santa Neu can lien lac bang tieng Vidt,xin Ana Housing Authority will hold a Public didn thoai cho Kristie Ha so(714)667- (2015.5 C.C.P.) Hearing to receive public testimony and 2206. will take action on the item described If you challenge the decision on the above below. Decision on this matter will be matter,you may be limited to raising only State of California ) final. those issues you or someone else raised Proposed Action:The Housing Authority at the public hearing described in this County of ORANGE )ss of the City of Santa Ana will conduct a notice, or in written correspondence public hearing to consider the Fiscal Year delivered to the Housing Authority of the 2025-2030 5-Year Plan and Fiscal Year City of Santa Ana at,or prior to,the public Notice Type: 2025—2026 Annual Plan for the Housing hearing. YP GPN-GOVT PUBLIC NOTICE Authority of the City of Santa Ana JenniferL.Hall,CMC (CA093). The Housing Authority is City Clerk required to hold a public hearing to Publish Orange County Reporter-Legals discuss and hear public comments on the Section Ad Description: 5-Year Plan and Annual Plan prior to Date:January 31,2025 subssionthe U.S. Department of PH Notice-5YR Annual Plan - English Housing andtUrban Development(HUD). 1/31/25 OR-3890646# A minimum of a 45-day notice of this public hearing is required by the federal regulations. Pursuant to the Quality I am a citizen of the United States and a resident of the State of California;I am Housing and Work Responsibility Act of 1998(Public Law 105-276),the Housing over the age of eighteen years,and not a party to or interested in the above Authority of the City of Santa Ana is required to prepare a 5-Year Plan and entitled matter. I am the principal clerk of the printer and publisher of the Annual Plan. ORANGE COUNTY REPORTER,a newspaper published in the English The 5-Year Plan for Fiscal Year 2025- 2030 provides details about the Housing language in the city of SANTA ANA,county of ORANGE,and adjudged a Authority's mission,goals,and objectives, newspaper of general circulation as defined by the laws of the State of and the progress the Housing Authority has made in meeting the goals and California by the Superior Court of the County of ORANGE,State of California, objectives described in the Housing under date 06/20/1922,Case No.13421. That the notice,of which the Authority's previous 5-Year Plan. The Annual Plan provides details about the annexed is a printed copy,has been published in each regular and entire issue Housing Authority's immediate operations, of said er an newspaper d not in an supplement thereof the following dates, program participants, programs, and p p Y ppemen ereo on ow g services, and the Authority's strategy for to-wit: handling operational concerns, participants' concerns and needs, and projected programs/services for Fiscal Year 2025-2026.The Annual Plan also examines long-range and short-range strategies to address needs as identified by the Resident Advisory Board. Meeting Time and Date—This matter will 01/31/2025 be heard on Tuesday,March 18,2025 at 5:30 p.m. or as soon thereafter as the matter may be heard,in the City Council Chamber, 22 Civic Center Plaza, Santa Ana,CA 92701.Members of the public may attend this meeting in-person or join via Zoom. For the most up to date information on how to participate virtually in this meeting, please visit hftps://www.santa-ana.org/agendas-and- Executed on: 01/31/2025 minutes/. At Los Angeles,California Written Comments:If you are unable to participate in the meeting,you may send written comments by e-mail to I certify (or declare) under penalty of perjury that the foregoing is true and eComment@santa-ana.org(reference the Agenda Item#in the subject line)or mail correct. to Jennifer L. Hall, City Clerk, City of Santa Ana,20 Civic Center Plaza—M30, Santa Ana,CA 92701.Deadline to submit written comments is 4:00 P.M.on the day of the meeting.Comments received after the deadline may not be distributed to the Housing Authority but will be made part of the record. Where To Get More Information - All staff reports regarding any item on this agenda are available for public inspection Signature I IIII I II III III IIII III III IIII IIII I III I II III (IIII II III * A 0 0 0 0 0 7 0 1 6 0 0 3 Email EXHIBIT 2 LA OPINION This spy for filing stamp only 915 WILSHIRE BLVD.SUITE 800,LOS ANGELES,CA 90017 Telephone(213)896-2260 /Fax (213)896-2236 CNS#: 3890651 AVISO DJE AUDIENCtA desaitos en at Plan cameo eledrbn'roo a PUBUCA Quinquenal anterior de Is jbrown@senta•ena crg. ANTE EL CONCEJO Autorbad do Vi ianda.El SI tions pre untas an MUNICIPAL DE LA Barr Quinquenal espafiol,favor de CIUDAD DE SANrA proporcona deta�es flamer al(714)847- ANA,CA sobre las opersdones 0. La Ciudad de Santa inmediatas de Is Nw Cm lion IFC bmg Ana anima of pbblleo a Auteddad de Yrviends, Um Vimzln Fnthwi partieipar an at proeeso bs participardes an bs dro Kristle Ha(714) de toma de decisions. pr%ramas, los So Z206. PROOF OF PUBLICATION pu��r� ad�)to sobre este e plamser IF Comerrmrios, y las mquie . unrcamente las marr0enarse Intorrnado operatives, las cuesdones qua usted u sobre too proyedos inquietudes y olm persona plantearon (2015.5 C.C.P.) que puedan ser neoesidades de bs an Is audlenda publice imporfarrtes pars usted. participantas yy los descrits on este sviso,o Le animamos a que se progrwnas/aervidos an, careaponda ci. State of Califomia ) Comunique Con pare or Afio escrits e��goda a to Count Of LOS ANGELES )SS nosotros arrees de Is iswF " 1202S2o26.[]Plan AuAwidad de Vnenda de Y Audiencia PWIca at Anual tembfon examine to Ciudad de Santa Ana tlene of un re ante. les eStfafegiae a=tD y an la audience publica o Notice Type: GPN-GOVT PUBLIC NOTICE la n�ecesid�aaes �matertorddad a to a de Yrvienda do identifiwdes par el Jennifer L Hell,CMC Santa Ana Celebrerd una Carsejo Asesor de Secmtwia Municipal Auderwia PribCa pare Resident8& 113125 Ad Description: as _ re asunto LA OPINIONl Fachil y do to 1° PH Notice-5YR Annual Plan-Spanish sobre J asunto que se se hated. el manes, P describe a conUnueabn. 16 de mart°dot 2025 a La dedsi6n sobre este las 5:90 Pm o despues asunto sank defrti iva on la Pao del K'gCarrce�'o Munidpal, 22 I am a citizen of the United States and a resident of the State of California;l am Le s Ciudad a rvfenda Civic Cellar Pmze,Santa de b Ciudad de Santa Ana,California 92702.EI over the age of eighteen years,and not a party to or interested in the above Ana IlevarB a Cabo una prib6eo pueda asisdr a audienda p6Wica para sate Ueru an entitled matter.)am the principal Clerk of the printer and publisher of the LA considerar el Rmr persona o untrse a OPINION,a newspaper published in the English language in the city of LOS Ouinquena1Z0252030 y trav4s de zoom. Para ANGELES,county of LOS ANGELES,and adjudged a newspaper of general Fiscal 2026-=6 pare �ectuaf�amsbrbre circulation as defined by the laws of the State of California by the Superior Autorided de Wanda de C6mo participar esta Court of the County of LOS ANGELES,State of Califomia,under date (i L Ciudad a Aulor dad do n��,,entB an visits 07/28/1969,Case No.950176. That the notice,of which the annexed is a vrvienda cad obfigads a htWtwvimsarda- rea6ter una audiencia ana.org/agendasand- printed copy,has been published in each regular and entire issue of said pubrrca pare dsasr y minutest. newspaper and not in an supplement thereof on the followin dates,to-wit: eaamar los orn"e l Plan Si no pu de ea«Ira n Y PP 9 del pidrlioo sobre et Plan Si no puede partidpar an venal y at Plan Is reuni6n, puede envier An antes de sus comenlarios pa presantarlo rdo el esaito por Correo DvemeNrdaa yy Dessmalb eComment@sants- a Urbwo de los Estados me erg(raga referenda 01/312025 Unwas (HUD) tas at mknero de aniaao del redo— federates Orden del dfa an la Ifnea requieren una de asunto)o por comeo notdread6n de esta ppo�stal�a Jennifer L.Hall. audienefa publiea can un SevetarW Municipa6 minimo de 45 dies de Ciudad de Santa Ana,20 AnDeladbn.Contorme a Is Civic Center Plaza-100, Leeyy de Yrviende de Santa Ana,CA 92701.La CsSdad fecha Iimite pars Respansabilidad LaboJ presenter Comentarios de 1998 (Ley Publica par esarnto as a lea 4.00 Executed on:01/312025 105.27titi la Aubrided de pm del die de la reuni6n. Yrvfenda de to Ciudad de Los comentarios At LOS ANGELES,CA Santa Ana esti obl' do recibidos despu6s de to a preparer un Plan fecha limits no podrdn Out uenaI y un Ran ser dsIrdwidos a Is I certify (or declare) under penalty of perjury that the foregoing is true and � do��� a Pter �� parte del los AFios 2025-2030 do expedients. detaRes sobre to misfbn. Con aulbn cormadearse meets y abjetivos de b Autoridad de Ywierrda,y Si Ulna siguna preguma. al Progreso que b par favor Comuniquese Autatdad de VW.q%a ha Con Judson Brown, bgrado en el Gerente de Is Divan de Comm do las yo cbJe�y 2241 o 10 al (714) r un puede envier un D. Signature I IIIIIII IIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIII(III Email * A 0 0 0 0 0 7 0 1 0 4 2 7 * EXHIBIT 2 California Newspaper Service Bureau Public Notice Advertising Since 1934 THONG BAO vE Bu61 TRUNG CAU DAN 1 Tel 1-800-788-7840 Fax 1-800-474-9444 TRU6C Of 06NG Local Offices and Representatives in: THANH PHIS SANTAANA,CA Los Angeles,Santa Ana, San Diego, Riverside/San Bernardino, MIsliHhc6N8 bt���(`YIU e.°do San Francisco, Oakland,San Jose, Sacramento quatrinhraquy6tdlnh.Th6ngbao Special Services Available in Phoenix Sau duoc dua ra de quy vi c6 the da't cau h6i,dua y Wen va cap Mal thbng tin ve cac dU an c6 the quan trong d6i vdi quy vi.Chung 16i mong quy vi se lien lac vdi chung tdi trU6c Mi Trung du Dan Y n6u quy vi C6 bit ky cau h6i nao. DAYLATHONGBAOVE-CaOuan Tham Quyon Nha 6 se 16 chuc mdt bu6i TrUng Cau Dan Y d6 DECLARATION nhan ldi chung c6ac6ng ch6ngva se c6 hanh d6ng d6i v6i muc duoc nhu du6i day.Se c6 quyot Binh cu6i cling v6 van d6 nay. Hanh 06na duoc De Xu9t Co Quan Tham Quyon Nha 6 Santa Ana se On hanh m6t phi6n tnMg du clan y 416 xem I am a resident of Los Angeles County, over the age of x6t Ke Hoach nam(5)nam cho Nam Tai Kh6a 2025-2030 va eighteen years and not a party to or interested in the nam tai khoa 2025-2026 cho Co matter noticed. Quan Th9mQuy4nNha6Thanh Ph6 Santa Ana(CA093).Ca Quan Tham Quy6n Nha 6 duoc you cau t6 chuc mpt bu6i trong tau dan y de thao Juan va ling nghe y Men The notice, of which the annexed is a printed copy coa cling ch6ng ve Ke Hoach 5 eared In the: Nam va hang nam trudc khi do appeared trinh cho 86 Phat Tri6n Nha va Whi Hoa Ky(HUD).Thdng boo NGUOI VIET trudc t6i thieu 65 ngay v6 phion hung du dan y nay la bat bu6c theo quy Binh cua lion bang. Chi&theo Dao Luat Phim Chat On the following dates: Nha6vaBachN hi6mcengvioc caehiLuat 6),01/31/2025 oQunTmQuyen Nhi 6 Thanh Ph6 Santa Ana duoc you cau chunn bi K6 Hoach cho 5 I certify (or declare) under penalty of perjury that the NAM vam6lnam. foregoing is true and correct. K6 Hoach nam (S)Nam, 2025 2030,cung cap chi Net v6 Worn vu,muc tiou va muc dick cua Co Quan Tham Quy6n Nha 6,va lien trinhCa QuanTham Ouyin Nha 6 da dat duoc trong vioc thl1c hion Dated at Los Angeles, California, this cac muc tieu va muc dfch duac m6 to trong K6 Hoach nam(5) 7th day of February 2025 namtrU6cdayc6aCoQuanih1m Quyen Nha 6.On Ke Hoach c6a Hang Nam cung cap chi ti6t v6 cac hoat dung tuc thbi cua Ca Quan Tham ouy6n Nha 0,nhimg ngubl sham gia chuong trinh,cac chtfang trinh va dich vy vs chitin luoc cua Ca Quan d6 giai dap cac m6i quan tam v6 hoat dung,m6i quan tam va nhu cau cua ngu61 / tham gia va cac chuang tdnh/dfch vu duoc Ion Ike hoach cho Nam Tai Kh6a 2025.2026.Ko Hoach Hang Nam cling xem xot cac chitin luoc DEBBIE YERKES dalhanvanganhandegialquyet Signature cac nhu cau duoc xac Binh b6i Ban C6 Van CUTN. Th61 Gian va Naav Hoe Van d6 nay so duoc King cau y dan vaoSgi&30(hi6uThrTBa ngay is thing 3,202Shoacngaysau khi van do duoc tang nghe tai 3890649 Ph6ng H61 06ng Thanh Ph6.22 "The only Public Notice which is justifiable Civic Center Plaza,Santa Ana,CA from the standpoint of true economy and the public interest, 9270,Cang chung c6 the tham is that which reaches those who are affected by it" du cu6c hop nay trUC tiep hoac qua Zoom.0e biet th6ng tin mdi nhat ve cach tham gia cudc hop trUc tuyen nay,vui 16ng troy cap httpsJ/www,santa-ana.org/ agendas-and-minutes/ Man Ot bane van ban•Neu 0II 1 IN�111111110111111111111111111111� ih quy vi cd the gu hlanNot * A 0 0 0 0 0 7 0 2 1 2 1 1 * bang van ban qua email den eComment@santa-ana.org (ghi reference the Agenda Item I trong muc tieu 46)hay gJ thu moi quan tam v6 hoat diing,m6i quan tam vA nhu cau cua ngua EXHIBIT 2 J tham gia vacAc chuong tdnh/dich vu duoc IM k6 hoach cho Nam Tai i Kh6a 2025-2026.K6 Hoach Hang Nam cung xem x6t ck chill luoc DEBBIE YERKES dal han vangan han di!giA1quy6t cSc nhu cAu duoc xac dints b6i Signature Ban C6Van CUTnL Thbi Glan vA Nnav Wee-,Van d6 nay s6 duac trong ciu y dan 00 S gib 30 chl6u Th0 Ba,ngay 18 thing 3,202 ShoAc ngay sau khi van d6 duoc ling nghe tai 3890649 Ph6ng H6i 06ng ThAnh Ph6,22 The only Public Notice which is justifiable Civic Center Plaza,Santa Ana,CA from the standpoint of true economy and the public interest, 9270.Ung chung c6 th6 tham is that which reaches those who are affected by it" du cu6c hop nay truc ti6p hoac qua Zoom.D4 NO thing tin m6i nhit 4 cSch tham gia cu6c hop truc tuy6n nay,vui 16ng truy cap https!/www.santa-ana.orgi agendas-and-minutes/ NhAn xet bana van ban•N6u quy vi kh6ng th6 tham gia cu0c hop,quy vi c6 the 90 nhan x6t bang van ban qua email don eComment@santa-ana.org (ghi reference the Agenda Item A trong muc titu d6)hay gCo thu d6n Jennifer L Hall,City aerk,City of Santa Ana,20 Civic Center Plaza -M30,Santa Ana,CA 92701.Han ch6t 6 90 nhan x6t bang van bin la 4 gib chleu vA0 ngay diin ra Cu6c hop.?kiln nhan duoc sau thbi han c6 th6 kh6ng duoc 961 cho Co quan Thim Quy6n NhA b nhung se duac Qua vio h6 sa L$y them thing tin b 4Au-Tit cA cAc No cAo cua nhan vft li6n quan d6n bit ky muc No trong chuong tdnh nghi su nay 46u c6 sin df ki6m tra cling khai tai Van Ph6ng Luc Sit ThAnh Ph6 trong gib 1Am vi0 thu6ng Ig vA duac ding trAn hang web cua ThAnh Ph6 vAo th(i Ba trUbc cu6c hop H6i 06ng tai: wwwsanta-ana. org/agendas-and-minutes. Neu C6 CAu H6i Thl ran Lion Lac Al-Neu quy vi c6 bit ky cAu h6i nao,xin wi long lion lac Judson Brown,QuAn Ly Ban Nhb 6,qua s6(714)667.2241 hoac qug vi c6 thg gih email t6i jbrown@santa-ana.org. N6u can IiM lac bang tiling Vi$L xin dion thoai cho Kristie Ha s6 (714)667.2206. N6u quy A phan d6i quy6t dinh v6 van d6 tron,qug vi c6 this bi han cho chi nhu ra nhung An d6 ma qug vi hoac n9M khAc di nhu ra tai bU&trtmg ciu dan y duoc n6i don trong thing bio nay,hOSC bang van bin gui t6i Co Quan Thim Quy6n Nha d cua ThAnh Ph6 Santa Ana tai,hoac trU6c phidn di6u trin tong khai. Jennifer L.Hall,CMC Nhan Vi6n Van Ph6ng Thinh Ph6 Cling b6 Orange County Reporter-Legals Section NgAy:NgAy 31 thing 1,2025 1/31/2S CNS-38906490 NGUOI VIET EXHIBIT 2 Santa Ana HousingAuthority Y . Five-Year Plan The Housing Authority of the City of Santa Ana is preparing our Five-Year Plan for FY 2025-2030 to submit to the U.S. Department of Housing and Urban Development. Housing Choice Voucher Program participants are invited to attend a Resident Advisory Board Meeting and complete a brief survey (see QR Code or link below) to assist and make recommendations regarding the development of the Five-Year Plan. Resident Advisory Board Meetings Date: Wednesday, February 5th, 2025 Time: 2:OOPM 3:OOPM Location: Santa Ana Housing Authority 20 Civic Center Plaza Santa Ana, CA 92701 IF YOU WOULD LIKE TO PARTICIPATE IN THIS MEETING, PLEASE RSVP BY CALLING (714) 667-2269. THIS MEETING WILL BE IN-PERSON. Take A Survey ! Scan the QR Code to the right 1 or go to: www.surveymonkey.com/r/ 1 PFN7VLS • ■ EXHIBIT 2 Autoridad de Vivienda de Santa Ana Plan Quinquenal La Autoridad de Vivienda de la Ciudad de Santa Ana esta preparando nuestro Plan Quinquenal 2025-2030 para presentarlo al Departamento de Vivienda y Desarrollo Urbano de EE.UU. Se invita a los participantes del Programa de Vales de Eleccion de Vivienda a asistir a una Reunion del Consejo Asesor de Residentes y/o completar una breve encuesta (ver Codigo QR o enlace mas abajo) para ayudar y hacer recomendaciones con respecto al desarrollo del Plan Quinquenal. Reuniones del Conseio Asesor de Residentes Fecha: mi6rcoles, 5 de febrero del 2025 Hora: 2:OOPM a 3:OOPM Lugar: Autoridad de Vivienda de Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 S/ QU/S/ERA PART/C/PAR EN ESTA REUN/ON, FAVOR DE RESERVAR AL TELEFONO (714) 667-2269_ ESTA REUN/ON SERA EN PERSONA_ iTome una encuesta ! Escanee el Codigo QR a 1 la derecha o visite: 1 www.surveymonkey.com/r/ PFN7VLS J EXHIBIT 2 Coy Quan Quan L " Nha 0 Santa Ana . . Ke Hoach 5 Nam ` ry Co, Quan Quan Lq Nha O' Thanh Pho Santa Ana Bang chuan bi nam (5) nam tai chanh Ke Hoach Hang 2025-2030 de t6nh len Bo Phat Trien Nha va flo Thi Hoa Ky. Nhixng ngv6,i tham gia Chvong thnh Phieu Chon Nha du'ac mai tham dui Cuoc Hop cua Ban Co Van Cv Dan vWhoac hoan thanh mot cuoc khao sat ngan (xem Ma QR hoac lien ket ben dv6,i) de ho tra va dva ra cac de nghi lien quan den viec phat trien Ke Hoach 5 Nam. Cac Cuoc Hop cua Ban Co Van Cu' Dan Ngay: Thu' Tv, ngay 5 thang 2, 2025 GRP: 2:00 chieu 3:00 chieu Dia diem: Co' Quan Quan Ly Nha O' Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 NEU QUY VI MUON THAM GIA CUOC HOP NAY, XIN VUI LONG TRA L&I BANG CACH GOI SO (714) 667-2229. DAY SE LA MOT CUOC HOP TRVC TIEP Tham Gia Kha" o Sat ! Xin hay quet ma QR ben phai hoac truy cap: 1 vvww.surveymonkey.com/r/PFN-NLS 0 LE EXHIBIT 2 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana, California 92702 (714)667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 5, 2025 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing- Authority 5-Year Plan: (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? 2. What recommendations do you have to more effectively address your housing needs? EXHIBIT 2 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? EXHIBIT 2 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? 10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community? EXHIBIT 2 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana, California 92702 (714)667-2200 www.santa-ana.org Orden del dia de la Reunion del Consejo Asesor de Residentes 5 de febrero del 2025 I. Bienvenida y presentaciones II. Explicacion del proposito y la funcion del Consejo Asesor de Residentes (24 CFR 903.13) III. Explicacion del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3) IV. Explicacion de la actualizacion del plan administrativo del Programa de Vales de Eleccion de Vivienda y su relacion con el Plan Quinquenal 2025-2030 Recomendaciones del Consejo Asesor de Residentes sobre los articulos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.7) Necesidades de vivienda y estrategia para abordar las necesidades de vivienda 1. �,Cuales son sus necesidades de vivienda y cuales calificarla como sus tres necesidades de vivienda principales? 2. �,Que recomendaciones tiene para abordar con mayor eficacia sus necesidades de vivienda? EXHIBIT 2 3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, �,que cree que deberia hacer SAHA para abordar las necesidades de vivienda de nuestra comunidad? Elegibilidad, seleccion y admisiones 4. �,Que recomendaciones tiene para cambiar o mejorar nuestras norm as de elegibiIidad, seleccion y admisiones, incluidos los procedimientos de desconcentracion y de listas de espera? Determinacion de renta 5. �,Que recomendaciones tiene para cambiar o mejorar nuestras normas de determinacion de la renta? Operacion y gestion 6. �,Que recomendaciones tiene para cambiar o mejorar nuestra operacion y gestion? Autosuficiencia familiar 7. �,Que recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar? EXHIBIT 2 8. �,Que recomendaciones tiene para animar y motivar a mas familias asistidas a unirse a nuestro programa de autosuficiencia familiar? Progreso para cumplir nuestra mision 9. ,Como podemos mejorar nuestro progreso para cumplir nuestra mision y apoyar mejor sus necesidades de vivienda? 10. jiene alguna otra recomendacion para mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad? EXHIBIT 2 � TII � V THANH PHO SANTA ANA THAM QUYEN NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.org ChLro,ng Trinh Hop Ban Co Van CLY Tru Ngay 5 thang 2, 2025 I. Chao flon va Gio,i Thieu II. Giai thich ve Muc D ch va Chivc Nang cua Ban Co Van Cie Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Co, Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh ChLrong Trinh Phieu Liva Chon Nha O' va no Lien Quan den Ke Hoach 5 Nam Nhiv the Nao Del Nghi cua Ban Co Van Cie Tru ve cac Van fle trong Ke Hoach 5 Nam cua Co, Quan Tham Queen Nha & Santa Ana: (24 CFR 903.7) Nhu Cau Nha & va Sach LLroc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quy vi co nhixng de nghi gi de giai quyet hieu qua han nhu cau nha a cua minh? 3. La nha cung cap dich vu ho tra nha a Ian nhat trong cong dung cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cong dung cua chung ta? EXHIBIT 2 Tinh du dieu kidn, kra chon va chap nhan 4. Quj vi co nhixng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh du dieu kien, lua chon va chap nhan cua chung toi, bao gom cac thu tuc phan quyen va danh sach cha? Mc Dinh Tien Thud Nha 5. Quj vi co de nghi gi de thay doi hay cai thien chinh sach xac Binh tien thue nha cua chung toi? Dieu Hanh va Quan Ly 6. Quj vi co de nghi gi de thay doi hay cai thien viec flieu Hanh va Quan Ly cua chung toi? Gia Dinh TLY Luc (Family Self-Sufficiency) 7. Quj vi co nhixng de nghi gi de thay doi hay cai thien Chuang Trinh Gia Dinh Tu° Luc cua chung toi? EXHIBIT 2 8. Quy vi co nhixng de nghi gi de khuyen khich va thuc clay them nhieu gia dinh du ac ho tra tham gia Chuang Trinh Gia Dinh Tu° Luc cua chung toi? Tien Trinh Hoan Thanh Siv Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh so menh cua minh va ho tra tot han nhu cau nha a cua qujr vi? 10.Quj vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quj vi, chu nha va cong dung cua chung to khong? N H m 2 W W Ix 71 ~ a N � I W ep OG N w N 2 2 f0 L J Q Z .J J LU Z F- W W CO W W N J � z Q a) 0 00 LJJ � 1O N N Z a Ln 0 0 M ) N l0 l0 a 4 I� N l0 l0 pp a) Ql Ql z M a) z Q Ln Z tD w O N z Z Z 0 d J N Q w Y Z Z U w Z 0 LU 0 m w W — W Q O cn Z m d W Ln -f p cc J ci N M 7 11l _t EXHIBIT 2 G 1 r O D m m z � Z D N :F, C m m = Z m D Z �o D D = �W G) C C z rC-- ran z O J J 01 J V Cll N Q A 0) W W V O 00 F-` w O V D A Q A In Ln J N 00 W On 00 lD G v n m m m rn D z Z z Z � r r D Gl v+ cn V) cn vi x x = x N x L.1 m f1 r ff , 2 Im G1�N �� � ri r ° z z o ° m� D •. V) 5� Ln LD W a, r v� 2' Z z z Z r! ss X1. to sX a F F ✓ i y G1 �' p 2: rn Do C _ z D - rn. O x y � � Y �p. M Ar✓ '; U'i W .kA V`. iN rrm i Y' F 5 r 1 � f y a s Ext p,) 63 N .N N. OLM t, s � D D , D - D Z v 0 D N N rn Z O Z x r _c i - W ,N W O W i In :',N V 'Ln O ONOL rA W - A .J ' A -.:'.W A G m, m m rn m'. Ll bi Ln D r h Nay r m t c � � I { —ZXHIBI 1 2 LU LAJ W W LA) LU m Ln LU hi � 7—N O 00 1p cn EXHIBIT 2 Z, X, 00 m LM w ----------- EXHIBIT 2 { c J t to UPS et SAM it Ogilvy WK c a toy�Ovno EXHIBIT 2 xn- Yn"all Mang. A t � a � � r 0. Z' spoof MOB A. all may Ewa to Q Warn AT R.0 wag $ i k f � / � E � . a t l i A F { & } II. JC1 i } . e y EXHIBIT 2 English Session Staff Notes u }i ' �. 4 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza• P.O. Box 22030 Santa Ana, California 92702 (714)667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 5, 2025 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? - Affordability, accessibility and safety - New Developments with improvements for disabled & impaired individuals - Appliance upgrades: counter tops, buttons, brail, blinker lights, etc.. - Buildings that are all ADA accessible - Senior Complexes with walk in showers, slip resistant 2. What recommendations do you have to more effectively address your housing needs? - Better communication: no one answers phone, no email reply - Frustration with calling endless agency list - Requesting board be formed OR suggestion box, to provide feedback to housing authority - More collaboration/options on accessibility, quality, safety, affordable housing options - More compassion from staff& open minded - Increase occupancy standards EXHIBIT 2 - More in person appointments & meetings 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? - Increase affordable housing Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentrating and waiting list procedures? - Fair eligibility procedures, agree with prioritizing live/work preference Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? - More details regarding 40% calculation - Lower 40% of income towards rent requirement Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? - Better communication &friendlier staff - In person appointments - Different formation options for submitting Rx Packet (via online portal) - Staff does not answer phone or return calls Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? - Clear communication of program specifics. - What are the benefits of the program, how will joining affect my participation in housing. - Provide more resources in the newsletter. 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? - Better presentation explaining incentives and providing examples EXHIBIT 2 Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? - More information meetings, quarterly &zoom options 10. Do you have any other recommendations to improve our program and services for you, our landlords, and our community? - Enhanced communication - More resources, published on website - Rental database `slumlords' list - Better voucher briefing — coaching for first time apartment searching EXHIBIT 2 r' sk CITY 4F SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza •P,O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.orq Resident Advisory Board Meeting Agenda February 5, 2025 1. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) 111. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: 24 CFR 903,17 Housing Needs and Strategy for Addressing Housing Needs 1. What are your h using needs and what would you ran as your top three h usi g needs? 2.. What recommendations d, you have tom re effectively address your housing needs? d EXHIBIT 2 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? Rent Determination 5. What recommendations o ou h v to change or improve our rent deter ,ination poH ies? 11 Operation and Management eu L-� 6. What recommendations du you have to change or improve our Operation and anagement. z e <A I A U Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? i EXHIBIT 2 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? F- 10.®o you have any other recommendations to improve our program and services for you, our landlords, and our community? 7f Q� N EXHIBIT 2 4, CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza. P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 5, 2025 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing 5-Year Plan.(24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan. (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? 2. What recommendations do you have to more effectively address your housing needs? 0?/0/01V-I t /V EXHIBIT 2 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? IF'rr"l-1V Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? EXHIBIT 2 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? '641'1xn 'CW64iN j o Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing - needs? p 10.Do you have any other recommendations to improve our program and services for you, our landlords, and our community? I EXHIBIT 2 3 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.or_q Resident Advisory Board Meeting Agenda February 5, 2025 1. Welcome and Introductions IL Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) Ill. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: 24 CFR 903.17 Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? i rNa -- V 1 �6i d 2. What recommendations do you have to more effectively address your housing needs? EXHIBIT 2 r 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? f Ut1dA Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? rr C ♦ ' Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family.Self-Sufficiency Program? iGa-yl 51 EXHIBIT 2 i 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? 10.Do you have any other recommendations to improve our program and services for you, our landlords, and our community? i EXHIBIT 2 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 CIVe Center Plaza s P.O. Pox 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.orq Resident Advisory Board Meeting Agenda February 5, 2025 1. Welcome and Introductions 11. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) Ill. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Cholce Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority 5-Year Plan: (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? Nt y y1rk Edt ,�Dn 2. ZR endations do you have to more effectively address your housing needs? C- L4--n A ly"T (2CW-,, (&D I a& 1A ) '. EXHIBIT 2 3. As the largest housing assistance prgvider in our community, what do you think SAHA should dot ddress the housing needs in our community? �11 6lit- aA — . Eligip y, Selection, and Admissions 4. What recommendations do you have t change or improve our eligibility, selection, and admissions policies, including deconcentration and waitin list procedures? DkA Rent Determination 5. What recommendations do you have to change or i prove our rent det rmination olicies? Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? ' i EXHIBIT 2 r 8. What. recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? e � I na 10.Do you have any other recommendations to improve our program and services for you, our landlords, n ur community? t-m-( .1 -T/ n .5�,s alf) .. CAK K- ��'l W 4hGd- -Itf , DIrl�6x6j EXHIBIT 2 Spanish session translated by ,Y � Monique Lorenzana and Vivian Lopez. CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana.California 92702 (714)667-2200 www.santa-ana.oro Orden del dia de la Reunion del Consejo Asesor de Residentes 5 de febrero del 2025 I. Bienvenida y presentaciones II. Explicacion del proposito y la funcion del Consejo Asesor de Residentes (24 CFR 903.13) III. Explicacion del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3) IV. Explicacion de la actualizacion del plan administrativo del Programa de Vales de Eleccion de Vivienda y su relacion con el Plan Quinquenal 2025-2030 Recomendaciones del Consejo Asesor de Residentes sobre los articulos del Plan Quin uenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: 24 CFR 903.7 Necesidades de vivienda y estrategia para abordar las necesidades de vivienda 1. �Cuales son sus necesidades de vivienda y cuales calificarla Como sus tres necesidades de vivienda principales? k <3-6Uj .S1 de�,.0 to' ,fir�g CAc4 yy 4e,- Consideration to the pg�eot Qf each table I have 2 years 2. � Que recomendaciones tiene pars abordar•con mayor eficacia sus necesidades de vivienda? We are really well EXHIBIT 2" 3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, Gquo tree que deberia hater SAHA para abordar las necesidades de vivienda de nuestra comunidad? �5�3 vc P74e tact. Consider low income housing legibiliclad, seleccion y admisiones LQue recomendaciones tiene pars cambiar o mejorar nuestras normas de elegibilidad, seleccion y admisiones, incluidos los procedimientos de desconcentracion y de listas de espera? i de— ee o-s jI likedthe low income that I had before the rent eterminacion de renta 5. LQue recomendaciones tiene para cambiar o mejorar nuestras normas de determinacion de la renta? Z_z>- N .g The rent is fine peracion y gestion r 6 LQue recomendaciones tiene pars cambiar o mejorar nuestra operacion y gestion? Nothonq utosuficiencia familiar 7. LQue recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar? I am glad for the program's support EXHIBIT 2 8. �Que recomendaciones tiene para animar y motivar a mas familias asistidas a unirse a nuestro programa de autosuficiencia familiar? YYL Crf c� cry yu I really like how much they help people Progreso pars cumplir nuestra mision 9. Como podemos mejorar nuestro progreso para cumplir nuestra mision y apoyar mejor sus necesidades de vivienda? CA S (V (�° ) Everything is really well, than you for the help 10.jiene alguna otra recomendacion pars mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad? A Qw:yo n L5 rl 0- Thank you for the help that yougive_ EXHIBIT 2 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza •P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.orq Orden del dia de la Reunion del Consejo Asesor de Residentes 5 de febrero del 2025 I. Bienvenida y presentaciones ll. Explicaciion del proposito y la funcion del Consejo Asesor de Residentes (24 CFR 903.13) lfl. Explicacivn del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3) IV. Explication de la actualization del plan administrativo del Programa de Vales de Election de Vivienda y su relation con el Plan Quinquenal 2025-2030 Recomendaciones del Consejo Asesor de Residentes sobre los articulos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.7) Necesidades de vivienda y estrategia para abordar las necesidades de vivienda 1. �Cuales son sus necesidades de vivienda y cuales calificaria Como sus tres necesidades de vivienda principales? C vIr,5-- Z Z e, ) ?; i ) 1 We are fine for the bedroom or the apartment which is spacious and there no problems. 2. �Que recomendaciones tiene para abordar con mayor eficacia sus necesidades de vivienda? R EXHIBIT 2 3. Como el mayor proveedor de ayuda a la vivienda de nuestra comunidad, 4qu6 tree que deberia pacer SAHA Para abordar las necesidades de vivienda de nuestra comunidad? Elegibiliclad, selection y admisiones 4. LQue recomendaciones tiene pars cambiar o mejorar nuestras normas de elegibilidad, seleccion y admisiones, incluidos los procedimientos de desconcentraci6n y de listas de espera? t For me everything is fine, clear, an.d easy, I Determination tie yenta 5. 60ue recomendaciones tiene pars cambiar o mejorar nuestras normas de determinaci6n de la renta? M , v I For me everything is fine Operacion y gestion 6. 6Que recomendaciones tiene para cambiar o mejorar nuestra operacion y gestion? :;?�L ef 5`4 A / i Everything is fine Autosuficiencia familiar 7. LQue recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar? 4116 I like the program it is really good ;r EXHIBIT 2 ✓� ski CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza . P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.org Orden del dia de la Reunion del Consejo Asesor de Residentes 5 de febrero del 2025 I. Bienvenida y presentaciones II. Explicacion del proposito y la funcion del Consejo Asesor de Residentes (24 CFR 903.13) III. Explicacion del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda (24 CFR 903.3) IV. Explicacion de fa actualizacion del plan administrativo del Programa de Vales de Election de Vivienda y su relacion con el Plan Quinquenal 2025-2030 Recomendaciones del Consela Asesor de Residentes sobre los articulos del Plan Quinquenal 2025-2030 de la Autoridad de Vivienda de Santa Ana: (24 CFR 903.D Necesidades de vivienda y estrategia para abordar las necesidades de vivienda 1. 6Cu6les son sus necesidades de vivienda y cuales calificaria como sus tres necesidades de vivienda principales? I feel very good where I live, it's very quiet, there are no problems, it's a very clean place. 2. �Que reecomendaciones tiene pars abordar con mayor eficacia sus necesidades de vivienda? None r. EXHIBIT 2- 3. Como el mayor proveedor de ayuda a la vivienda de nuestra comun idad, Lqu6 cree que deberia hacer SAHA para abordar las necesidades de vivienda de nuestra comunidad? Elegibilidad, seleccion y admisiones 4. LQue recomendaciones tiene para cambiar o mejorar nuestras normas de elegibilidad,seleccion y admisiones, incluidos los procedimientos de desconcentralcio�n�y de listas de espera? s� r For me the waiting list was not so difficult,I had the opportunity and luck in a few years.they last long and I waited for them but mine was soon 3 years.And I feel happy and grateful. - Determinacion de renta 5. LQue recomendaciones tiene para cambiar o mejorar nuestras normas de determinacion de la renta? 40� In my opinion everything is fine on my income and as you have your rules. Operacion y gestion 6. LQue recomendaciones tiene para cambiar o mejorar nuestra operacion y gestidn? R For me everything is very well Autosuficiencia familiar 7. LQue recomendaciones tiene para cambiar o mejorar nuestro programa de autosuficiencia familiar? I like the program, it is very interesting EXHIBIT 2 8. 6Que recomendaciones tiene para animar y motivar a mas familias asistidas a unirse a nuestro programa de autosuficiencia familiar? Progreso Para cumplir nuestra mision 9. LGomo podemos mejorar nuestro progreso para cumplir nuestra mision y apoyar mejor sus necesidades de vivienda? 4,W- e—e--t �W� ` Yes, it was excellent, I am very happy with all the services and the rules. I feel very happy and grateful for this help and with the apartment I am in. 10.jiene alguna otra recomendaci6n para mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad? Yes,we should have more meetings like this one so people can come and get together EXHIBIT 2 8. GQue recomendaciones tiene pars animar y motivar a mas familias asistidas a unirse a nuestro programa de autosuficiencia familiar? Progreso Para cumplir nuestra mision 9. 6C6mo podemos mejorar nuestro progreso para cumplir nuestra mision y apoyar mejor sus necesidades de vivienda? 5' 4 C5Z;;065: d6-. los eD ce& Yes, we agree or like the privacy 10.LTiene alguna otra recomendacion pars mejorar nuestro programa y nuestros servicios para usted, nuestros arrendadores y nuestra comunidad? r (We are fine) we are fine EXHIBIT 2 The answers are consolidated from the "�. ' Vietnamese's resident advisory board meeting group. Translated by Katie Ho. CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza•P.O. Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 5, 2025 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing 5-Year Plan (24 CFR 903.3) IV. Explanation of the Housing Choice Voucher Program Administrative Plan Update and How it Relates to the 5-Year Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing- Authority 5-Year Plan: (24 CFR 903.17) Housing Needs and Strategy for Addressing Housing Needs 1. What are your housing needs and what would you rank as your top three housing needs? -A safe living environment -A location that is within walking distance to public transportations, market, Vietnamese community -A home that has all the necessary appliances, a community that provides a variety of amenities 2. What recommendations do you have to more effectively address your housing needs? -Higher rental assistance payment and/or higher utility allowance & payment standard - Have more newly constructed, affordable buildings for elderly & disabled participants in the city -Increase enforcement on rent stabilization measures to ensure rent are reasonable & affordable -No comments. We are satisfied with the current assistance provided by SAHA EXHIBIT 2 3. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? - Increasing the availability of subsidized units for low-income, elderly, disabled participants -Putting a stop or cap on rent increases -Offering more accessible programs to receive financial assistance for first-time homebuyers -Reducing the housing assistance waiting list period & lower the qualification standards for eligibility Eligibility, Selection, and Admissions 4. What recommendations do you have to change or improve our eligibility, selection, and admissions policies, including deconcentration and waiting list procedures? - Streamlining the application process because the waiting list period is too long. -Increasing the unit searching period due to the housing market's limited availability. Rent Determination 5. What recommendations do you have to change or improve our rent determination policies? -Increase the payment standard amount -Increase subsidized amount -Ensure that participants pay an affordable & fair portion towards housing costs -The inspection approval process should be shortened and simplified. Operation and Management 6. What recommendations do you have to change or improve our Operation and Management? -Offer more attractive incentives for the landlord to participate in the program -Have a fund to assist with the unit's annual maintenance to ensure safe & sanitary living space. -No change-We are happy with the operation and management of SAHA Family Self-Sufficiency 7. What recommendations do you have to change or improve our Family Self-Sufficiency Program? -Assisting with additional fund for those who are able to purchase a home(mobile home for example) EXHIBIT 2 -Expanding services offering, such as, savings programs for elderly participants 8. What recommendations do you have to encourage and motivate more assisted-families to join our Family Self-Sufficiency Program? - Catering the program so that it's approachable for the elderly participants as well Progress to Fulfill Our Mission 9. How can we improve our progress to fulfill our mission and better support your housing needs? - Expand the live/work reference to the adjacent cities. -Increase on the rental assistance payment or payment standard -Focus more on new community developments for seniors. 10.Do you have any other recommendations to improve our program and services for you, our landlords, and our community? -Getting in contact with the assigned housing specialist could be difficult sometimes -Increase on monthly rental assistance payment -Assist with security deposit -Increase landlord's participation in the program EXHIBIT 2 Responses from Vietnamese Session. . ; k THANH PHO SANTA ANA TRAM QUYEN NHA O SANTA ANA 20 Civic Center Plaza•P.D.Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana.ol, Chuang Trinh Hop Ban Co- Van Cu,Tru Ngay 5 thang 2, 2025 I. Chao D6n va Gi6,i Thieu II. Gial thlch ve Muc Bich va Ch&c Nang cua Ban Co Van Cu' Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Co} Quan Tham Quye cv n Nha (24 CFR 9013) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chtrung Trinh Phieu Luca Chon Nha O' va no Lien Quan den Ke Hoach 5 Nam Nhu, the Nao Dd N hi cua Ban Co Van CLP Tru ye-' cac Van fle trong Ke Hoach 5 Nam cua Coy Quan Tharn Qu en Nha U Santa Ana: 24 CFR 903.7 Nhu Cau Nha O' va Sach Lusdc Giai Quyet Nhu Cau Nha CY 1. Nhu eau nha a cua quy vi is gi va hay cho biet ba nhu cau nha a hang dau cua quy wi? E I;, 2. Quj vi co Mang de nghi gi de giai quyet hieu qua han nhu cau nha & cua minh? q / Yn� e 3. La nha cung cap dick vu n6 tra nha a Ift nhat trong cang dong cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cong d©ng cua chung ta? C G�Lc� "A f'Zl + .k�g 1f�t Oyu fTG �7c � VLX/L h C / �1 � 9A S EXHIBIT 2 Tinh du dieu kien, Itra chon va chap nhan 4. Quy vi co nhixng de nghi nao de thay doi hay cai thi6n cac chinh sach ve tinh du dieu kien, IuNa chon va chap nhan cua chung toi, bao gom cac thu tuc phan quyen va danh sach chd? -41 t tiw •� c ` Mc Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay do-i hay cai thien chinh sach xac Binh tien thue nha cua chung toi? i-j ial Dieu Hanh va Quan Ly 6. Quy vi co de nghi gi de thay doi hay cai thi6n vi6c Dieu Hanh va Quan Ly cua chung toi? / ter c 1[ A2, G'tv Gia Dinh Ty, Ltvc (Family Self-Sufficiency) 7. Quy vi co nhixng de nghi gi de thay doi hay cai thi6n Chuang Trinh Gia Dinh Tu° Luc cua chung toi? ^ r ' ! ✓V V�--Ll'A' 1 /ter✓t Zi^i �VLS A ✓ Y R 9�t EXHIBIT 2 8. Quy vi c6 nhu ng de nghi gi de khuyen khich va th0c day them nhieu gia dinh c7u'gc ho trd tham gia Chucyng Trinh Gia Dinh Tu Luc cua chung toi? i Tien Trinh Hoan Thanh Sig Menh cua Chong T6i 9. Lam the nao chung toi c6 the cai thi6n tien trinh cua minh de hoan thanh sir menh cua minh va ha troy tot hgn nhu cau nha a cua quy vi? 10.Quy vi c6 de nghi nao khac de cai thien chuang trinh va dich vu cua chung t6i cho quy vi, chu nha va cong long cua chung to khong? r. ° EXHIBIT 2 THANH PHQ SANTA ANA THAM QUYEN NHA O SANTA ANA 20 Civic Center Plaza• P,O.Box 22030 Samta Ana,California 92702 (714)667-2200 w1111v.sa�ta-ana.ol L ChuFo'ng Trinh Hop Ban Co Van Cu' Tr(i Ngay 5 thang 2, 2025 I. Chao E]on va GW Thieu 11. Giai thich ve Muc Bich va Ch&c Nang cua Ban Co Van CLP Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 Nam cua Col Quan Tham Quyen Nha d (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Churong Trinh Phieu LLea Chon Nha (Y va n6 Lien Quan den Ke Hoach 5 Nam Nhu,the Nao Fie N 1hi cua Ban Co Van C[P Tru ve cac VA-De tr)ng Ke Hoach 5 Narn cua Cd Quan Tham Qu en Nha (Y Santa Ana: (24 CFR 903.7) r- Nhu Cau Nha &va Sach Lipac Giai Quyet Nhu Cau Nha (Y 1. Nhu cau nha & cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? r t 2. Quy vi co nhiyng de nghi gi dA giai quyet hieu qua hoyn nhu cau nha 6, cua minh? r 3, La nha sung cap Bich vu ho tr(y nha a Ian nhat trong cong gong cua chung ta, theo quy vi, SAHA nen lam gi dA giai quyet nhu cau nha a trong cong dung cua chung ta? EXHIBIT 2 r t Tinh du dieu Mien, Iva chop Va chap Wham 4. Quy vi c6 nhCrng db nghi nao de thay d6i hay cai thien cac chinh sach ve tinh du dieu �i �, en va danh sach c tua chop va chap nhan cua chung bao go cat thu tut Phan quy" Xac Dinh Tien Thee Nha _ 5. Quy vi co cue n chinh sach xac Binh tien thue nha cua chung nghi gi cue thay d6i hay cai thie Dieu Hanhuan Ly 6. Qujr vi co del nghigi de- thay eoi hay cai thien Viet flieu Hank va Quan Ly cua chung toi? r r , Gia Dinh Tv Lvc (Family Self-Sufficiency) 7. Quy vi co nhixng cue nghi gi de that' doi hay cai thien Chuang Trinh Gia Dinh To Luc cua chung toi? Y-t-- Aj- h �a � EXHIBIT 2 8. Quy vi co nhixng de nghi gi de khuyen khich va thuc day them nhieu gia c7inh drxac hfi tra tham gia Chuang Trinh Gia Dinh Tu' Luc cua chung toi? 1 h r� t k� C II l./ Tien Trinh Hoan Thanh S(r Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sLx menh cua mink va ho trd tot hdn nhu cau nha a cua quy vi? n\,� a f .—i r (L I 10.Quy vi ode nghi nao k ac M cai thien chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong gong cua chung to khong? 9 R EXHIBIT 2 THA.NH PHO SANTA ANA TRAM QUYEN NW.6 SANTA ANA 20 Civic Center PIaza a P.0.Box 22030 Santa Ana,California 42702 (714)667-2200 www.santa`ana.ar� Chusang Trinh Hop Ban Co Van C+x Tru Ngay 5 +hang 2, 2025 1. Chao f]on vA Giai Thieu II. Giai thich ve Muc Dich vA Chic Nang cua Ban CO' Van Cu+Tru (24 CFR 903.93) III. Giai thich ve Ke Hoach 5 Nam cua Co,Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach HAM Chanh Chusang Trinh Phieu LLPa Chon Nha O' vA no Lion Quan de-n Ke Hoach 5 Nam Nhu=the Nao De N ihi cua Ban Co Van Cu,Tru ve cac Van D' #ion Ke Hoach 5 Nam cua Ca Quan Tham Qu en Nha O'Santa Ana: 24 CFR 903.7 Nhu Cau Nha d vA Sach Lu'dc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha a cua quy vi fa gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quy vi co nhirng de nghi gi de giai quyet hieu qua hon nhu cau nha a cua mink? ' f �ti a a z r n 3. La nha cong cap dich vu ho tra° nha a Ian nhat trong cong dong cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cong dung cua chung ta? EXHIBIT 2 fl,�eu Low Of- IL u rt 5 I+ LN 4 � btu Tinh d6 dieu kidn, Iva chon va chap nhan 4. Qujr vi co nhu ng de nghi naa de thay doi hay cai thien cac chinh sach ve tinh du dieu kiC Iva chon va chap nhan cua chung t6i, bao gom cac thu tuc phan quyen va danh sach cha T � _ Xac Binh Tien Thud Nha 5. Quy vi c6 de nghi gi de thay doi hay cai thien chinh sach xac Binh tien thue nha cua chung t6i? — v Dieu Hanh va Quin Ly 6. Quj vi c6 de nghi gi de thay doi hay cai thien viec Dieu Hanh va Quan Ly cua chung toi? ti Gia Dinh Tuy Lwc (Family Self-Sufficiency) 7. Quy vi c6 nhCxng de nghi gi de thay doi hay cai thien Ghuung TOnh Gia Dinh Tu. Luc cua chung t6i? EXHIBIT 2 8. Quy vi co nhCrng de nghi gi de khuyen khich va thuc day them nhieu gia dinh duac ho tro° tham gia Chuang Trinh Gia Binh Tu° Lint cua chung toi? CT - c Tien Trinh Hoan Thanh Sup Menh cua Chung Tbi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sir menh cua minh va ho tra tot han nhu cau nha & cua quj vi? A v C s r 10.Quj vi co de nghi nao khac de cai thion chuang trinh va dich vu cua chung toi cho qujr vi, chu nha va tong dung cua chung to khong? EXHIBIT 2 -ate THANH PHO SANTA ANA TRAM QUYEN NHA O SANTA ANA 20 Civic Ccnter Plaza•P.O.Box 22630 Santa Ana,California 92702 (714)667-2200 w+w.san� ta-L n a oi' Chu'ong Trinh Hop Ban Co Van CLP Tru Ngay 5 thing 2, 2025 I. Chao flon va Gioyi Thieu il. Giai thich ve Muc Bich va ChUc Nang cua Ban Co Van Cur Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Cor Quan Tham Qu en Nh y" a &(24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chuang Trinh Phieu Luca Chon Nha O' va nQ Lien Quan den Ke Hoach 5 Nam Nhu' the Nao Dd N hi cua Ban Co Van Cu} Tru vi cac Van fla tron Ke Hoach 5 Nam cua Co' Quan A Tham Qu en Nha & Santa na: 24 CFR 903.7 Nhu Cau Nha O'va Sach Lu'oc Gig! Quyet Nhu Cau Nha O' 1. Nhu eau nha a cua quy vi la gi va hay cho biet ba nhu c a u nha o° hang dau cua quy vi? fro" rh /- C� M1rt 4 afU 2. Quy vi co nhurng de nghi gi de giai quyet hieu qua han nhu cau nha & cua minh? 3. La nha cung cap Bich vu ho tra nha & Ift nhat trong tong dong cua chung ta, theo quy vi, SAHA non !am gi de giai quyet nhu cau nha c'r trong tong dong cua chung ta? EXHIBIT 2 K n Tinh du lieu kien, lupa chon va chap nhan 4. Quy vi co nhixng de nghi nao de thay doi hay cai thien cac chinh Bach ve tinh c�u dieu In, Jura chon va chap nhan cua chung toi, bao gom cac thu tuc phan quye-n va danh saA cha' i' fin' r r i XAc Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay doi hay cai thien chinh sach xac dinh tie-n thue nha cua chung t®i? Dieu Hanh va Quan Ly ai thien viec Dieu Hanh va Quan Ly cua chung t6i? 6. Quy vi cci de nghi gi de thay doi hay c 9. Gia Dinh Tug Luc (Family Self-Sufficiency) 7. Quy vi co nhCrng de nghi gi de thay doi hay cai thien Ch�xang Trinh Gia Dinh Ttx Luc cua chung toi? EXHIBIT 2 8. Quj vi co nhixng de nghi gi de khuyen khich va thuc day th6m nhidu gia Binh dLrac ho tro tham gia Chvang Trinh Gia Dinh Tv Lint cua chung toi? Teen Trinh Hoarn Thanh S& Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sul Menh cua minh va ho tra tot han nhu cau nha oY cua quy vi? fAA �ro n� n�h w+ OL Gvt� k4l a 10.Quy vi co de nghi nao khac de cai thien chu°ang trinh va dich vu cua chung toi cho quy vi, chu nha va cong gong cua chung to khong? cP Lc EXHIBIT 2 THANH PHO SANTA ANA THAM QUYEN NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,CaliFnmia 92702 (714)667-2200 w m1v.sa t� t`i-ana.nro Chupo,ng Trinh Hop Ban Co Van Cu'Tru Ngay 5 thang 2, 2025 I. Chao flon vA Giai Thieu II. Giai thich ve Muc Dich vA Ch&c Nang cua Ban Co Van CLP Tru (24 CFR 903.13) M. Giai thich ve Ke Hoach 5 Nam cua CO, Quan Tham Quyen NhA & (24 CFR 903.3) IV. Gig! Thich ve Cap Nhat Ke Hoach Hanh Chanh Chuang Trinh Phieu Lira Chon Nha O' vA no Lien Quan den Ke Hoach 5 Nam Nhu'the Nao De Nc jhic)aBanC6Vin Cu Tru ve cac Van De tron Ke Hoach 5 Nam cua CO, Quan Tham Qu en Nha CY Santa Ana: t2d CFR 903.7 Nhu Cau Nha O'vA Sach Luac Giai Quyet Nhu Cau Nha ( ' Nhu cau nha & cua quy vii la gi vA hay cho biet ba nhu cau nha a hang dau cOa quy vi? 1 ) � L 0 2. Quy vi co nhixng de n hi gi de giai quyet hieu qua hoyn nhu cau�nha a cua mink? ll ^y �� GI rA [ 3. La nha cung cap dick vu ho trd nha a !dn What trong tong long cua chung ta, theo quy vj, SAHA nAn lAm gi de giai quyet nhu cau nha a tmng cung dong cua chung ta? EXHIBIT 2 c ` r Tinh du dieu ki&n, lu}a chon va chap nhan 4. Quy vi co nhixng de nghi nao de thay doi hay cai thi6n cac chinh sach ve tinh du dieu kie�, lu�a chon va chap nhan cua chung t6i bao gem cac thu tuc phan quyen va danh sach chd. rr.. t� c b VS 0 9?� � � I al. . � _ F �t o� � rr nLG. e - C tll Xac-Dinh Tien Thu& Nha 5. Quy vi co de nghi gi de thay doi hay cai thien chinh sach xac Binh ti&n thue nha cUa chung t6i? _ p , Dieu Hanh va Quan Ljr 6. Quy vi co de nghi gi de thay doi hay cai thi6n viec-Dieu Hanh va Quan Ly cua chung t6P � C�j b U 1 V 1 � sel9 �(A-2 �n Gia Binh TLY Lurc (Family Self-Sufficiency) 7. Quy vi c6 nhixng de nghi gi de thay do' hay cai Chien Chuang Trinh Gia -Dinh Tug Lu c cua chung t6i? n_ p OIL CC ` �✓ t71 G EXHIBIT 2 8. Quy vi co nhOng de nghi gi de khuyen khich va thuc day th6m nhieu gia Binh dLFoYc ho tra tham gia Chuang Trinh Gia Dinh TLx Lupo cua chung toi? Tien Trinh Hoan Thanh Su} Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh SCY menh cua minh va ho tra tot hoyn nhu cau nha d cua quy vi? L � a (1)� 6] O U 10.Quy vi co de nghi nao khac de cai thien chu cyng trinh va dich vu cua chung toi cho quy vi, chu nha va cong dung cua chung to khong? r EXHIBIT 2 err THANH PHa SANTA ANA THAM QUA NHA 6 SANTA ANA 20 Civic Centcr Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 www.sai, eta ana.nIL Chuang Trinh Hop Ban Co Van Cup Tru Ngay 5 thang 2, 2025 I. Chao flon va GiM Thieu IL Giai thich ve Muc Dich va Chirc Nang cua Ban Co Van Cu'Tru (24 CFR 903,13) III. Giai thich ve Ke Hoach 5 Nam cua Col Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chuang Trinh Phieu Luca Chon Nha O' vi no Lien Quan de-n Ke Hoach 5 Nam NhLP the Nao fle N hi cua Ban C© Van Cu' Tru ve cac Van fle tron Ke Hoach 5 Nam cua Co'Quan Tham Q_ uyen Nha & Santa Ana• (24 CFR 903.7) Nhu Cau Nha &va Sach LLPo'c Giai Quyet Nhu Cau Nha �- Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quy vi co nhOng cue nghi gi de giai quyet hi6u qua hlyn nhu cau nha c cua minh? 3. La nha cung cap dick vu ho tra nha a Ian nhat trong Gong gong cua chung ta, theo quy vi, SAHA nen lam gi cue giai quyet nhu cau nha a trong cgng dung cua chung ta? EXHIBIT 2 Tinh du lieu klen, lu'a chop va chap When 4. Quy vi co nhixng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh du lieu 4cie�, luya chon va chap nhan cua chung t®i, bao gom cac thu tuc phan quyen va danh sack chd. r Xac Dinh Tien Thue Nha 5. Qujr vi co de nghi gi de they doi hay cai thien chinh sach xac Binh tien thue nha cua chung toi? {lieu Hanh va Quin Ly 6. Quy vi co de nghi gi de they doi hay cai thien vies Die^u Hanh va Quan Lj cua chung toi? Gia Dinh Tu Lurc (Family Self-Sufficiency) 7. Quj vi c6 nhOng de- nghi gi de thay doi hay cai thien Chuang Trinh Gia Dinh Tu. Lu'c cua chung toi? Rini r l EXHIBIT 2 S. Quy vi co nh�xng cle nghi gi de khuyen khich va thuc day them nhieu gia Binh du. c ho tra tham gia Chuang Trinh Gia -Dinh Tu Luc cua Chung toi? Tien Trinh Hoan Thanh S(P Menh cua Chung Toi 9. Lam the nao chung t©i co the cai thien tie-n trinh cua minh de hoan thanh SO menh cua mink va how trq tot han nhu cau nha a cua quy vi? 10.Quy vi co de nghi nao khac de cai thien chu'ang trinh va dich vu cua chung toi cho quy vi, Chu nha va cong gong cua chung to khong? EXHIBIT 2 THANH PHa SANTA ANA THA.M QUA NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 www.santa-ana o� Chwang Trinh Hop Ban Co Van CLF Tru Ngay 5 thang 2, 2025 I. Chao Don va Giai Thieu If. Giai thich ve Muc Dich va Ch(pc Nang cua Ban Co Van CLP Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 Nam cua Co, Quan Tham Quyen Nha iv (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chu7ong Trinh Phieu Luya Chon Nha O' va no Lien Quan then Ke Hoach 5 Nam Nhus the Nao 0e N ihi cua Ban Co Van Cu'Tru ve cac Van De Iron Ke Hoach 5 Nam cua Col Quan Tham Qu en Nha O'Santa Ana: 24 CFR 903.7 Nhu Cau Nha O' va Stich Lurac Giai Quyet Nhu Cau Nha 0' 1. Nhu eau nha a cua quy vi la gi va hay cho biet ba nhu cau nha d hang dau cua quy vi? J 2. Quy vi co nhixng c7e nghi gi de giai quyet hieu qua han nhu cau nha a cua minh? r - 3. La nha sung cap dish vu ho tra nha a Ian nhat trong c©ng dung cua Chung ta, theo quy vi, SAHA nen lam gi c7e giai quyet nhu cau nha a trong cling clung cua Chung ta? EXHIBIT 2 - E Tinh du dieu kien, Ira chon va chap nhan 4. Quy vi c6 nhixng de nghi nao de thay do-i hay cai thi6n cac chinh sach ve tinh du dieu kien, iu'a chon va chap nhan cua chung toi, bao gam cac thin tuc phan quyen va danh sach cho? r G C Mac Binh Tien Thue Nha 5. Quj/ vi co de nghi gi de thay dai hay cai thien chinh sach xac Binh tien thue nha cua chung C 1 Y f}ieu Hanh va Quan Ly 6. Quy vi c6 cue nghi gi de thay do'i hay cai thi6n viec Dieu Hanh va Quan Ly cua chung t6i? r � Gia Dinh Tr Lrc (Family Self-Sufficiency) 7, Quy vi co nhixng cue nghi gi de thay do' hay cai Chien Chuang Trinh Gia Dinh Tu Luc cua chung t6i? EXHIBIT 2 8. Quy vi cb nhung de nghi gi de khuyen khich va thuc day them nhieu gia Binh duc,c he tro tham gia Chuang Trinh Gia Dinh Tuy Luc cua chung tQi? Tien Trinh Hoan Thanh Sig Menh cua Chung Toi 9. Lam the mk chung toi co the cai thien tien trinh cua Minh de hoan thanh SO menh cua Minh va ho tro, tot hon nhu cau nha er cua qujr vi? n 10.Quy vi co de nghi nao khac de cai thien chLrang trinh va dich vu cua chung trai cho quy vi, chu nha va cong gong cua chung to khong? EXHIBIT 2 THANH PHO SANTA ANA TRAM QUYEN NHA 6 SANTA ANA 20 Civic Centcr Plaza•Y.O.Box 22030 Santa Ana,Cali{omia 92702 (714)667-2200 www.santa-ana of Churcvng Trinh Hop Ban Co Van Cu, Tru Ngay 5 thing 2, 2025 L Chao D6n va Gi&i Thieu II. Giai thich ve Muc Dich va Chic Nang cua Ban Cci Van CLP Tru (24 CFR 903.13) IlI. Giai thich ve Ke Hoach 5 Nam cua Ca Quan Tham Quyen Nha & (24 CFR 9013) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh ChuPdng Trinh Phieu Luva Chon Nha (Y va no Lien Quan den Ke Hoach 5 Nam Nhu'the Nao De N ihi cua Ban Co Van Cu, Tru ve cac Van De ton Ke Hoach 5 Nam cua Goy Quan Tham Qu en Nha &Santa Ana- 24 CFR 903.7 Nhu Cau Nha (Y va Stich Luroc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha & cua quy vi la gi va hay cho biet ba nhu cau nha 6, hang dau cua quy vi? bu Is, 2. Quy vi c6 nhCxng de nghi gi de giai quyet hieu qua hdn nhu cau nha a cua mink? Il 3. La nha cung cap Bich vu ho tra nha a Ift What trong cong gong cua chung ta, theo quy vi, SAHA n6n !am gi de giai quyet nhu cau nha aY trong cong long cua chung ta? dalltk ceo hc CZ ctODti� A& - IA EXHIBIT 2 Tinh du cieu kien, lea chon vi chap nhan 4. Quj vi co nhixng de nghi nao de thay doi hay cai thi6n cac chinh such ve tinh d6 lieu kien, Iva chon va chap nhan c6a chung toi, bao gom cac th6 tuc phan quyen va danh sach�o? w Il Mac Dinh Tien Thu& Nha 5_ Quy vi co de nghi gi de thay dai hay cai thi6n chinh sach xac Binh tie- thue nha c6a chung toi? n T n/ }lieu Hanh va Quin Ly 6. Quy vi co de nghi gi de thay doi hay cai thien vi6c flieu Hanh va Quan Ly c6a chung toi? n ' Gia Dinh Tu, LLPc (Family Self-Sufficiency) 7. Quy vi c© nhixng de nghi gi de thay doi hay cai thien Chu,(Yng Trinh Gia Binh Tu Luc c6a chung toi? 1 r EXHIBIT 2 8. Quy vi co nhCxng de nghi gi de khuyen Mich va thuc day them nhieu gia Binh duoc ho troy tham gia Chuang Trinh Gia Dinh Tul LLxc cua chung toi? �. A G Tien Trinh Hoan Thanh Sup Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien Lien trinh cua minh de hoan thanh sCY menh cua mink va ho tra tot han nhu cau nha cua quy vi? �L rl t c Vu 10.Quy vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, chic nha va cong gong cua chung to khang? A '! •� i EXHIBIT 2 THANH PHO SANTA ANA TRAM QUYEN NHA 0 SANTA ANA 20 Civic Center Plaza• P.O_Boa 22030 Sanla Ana,California 92702 (714)667-2200 www.santa-ana of ChLPo,ng Trinh Hop Ban Co Van Cur Tru Ngay 5 thang 2, 2025 L Chao Don va Gidi Thieu If. Gidi thich ve Muc Dich va Chun Nang cua Ban Co-' Van Cur Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Cu Quan Tham Quyen Nha or (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Churorng Trinh Phieu LtPa Chon Nha O' va no Lien Quan den Kd Hoach 5 Nam Nhu' the Nao D6 N hi cua Ban Co Van Cur Tru ve cac Van f1e tron Ke Hoach 5 Nam cua Cor Quan Tham Qu en Nha d Santa Ana: 24 CFR 903.7 Nhu Cau Nha d va Sach LLP(yc Giai Quyet Nhu Cau Nha (?r 1. Nhu cau nha d cua quy vi1 gi va hay cho biet ba nhu cau nha a hang dau cua quy A? ry r� 2. Quy vi co nhirng de nghi gi de giai quy^t hieu qu6 an nhu cau nha Cycua minh? 3. La nha cung cap Bich vu ho tra nha a I&n nhat trong cung dong cua chung ta, thoo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cung dung cua chung ta? EXHIBIT 2 Tinh du lieu kien, lwa chon va chap nhan 4. Quy vi co nhUng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh du lieu kien, lua chon va chap nhan cua chung tai, bao gom cac thu tu ph5n quyen va danh sach cha? Xac Binh Tien Thue Nha i hay cai thien chinh sach xac Binh tien thus nha cua chung 5. Quy vi co de nghi gi de that' do toi? Dieu Hanh va Quan Lj 5. Quy vi co de nghi gi de that'doi hay cai thien viec flieurH va Quan Ly cua chung toi? Gia Dinh Tw Lint (Family Self-Sufficiency) 7. Quy vi co nh+xng de nghi gi de thay doi hay cai thien ChLrang Trinh Gia Dinh TvLuc cua chung toi? ti '7 EXHIBIT 2 8. Quy vi co nhu ng de nghi gi de khuyen khich va thuc day them nhie^u gia dinh du'ac ho tro, thaw gia Chuang Trinh Gia Dinh Tv LLvc cua chung t6i? A Tien Trinh Hoan Thanh Sup Menh cua Chung T6i 9. Lam the^ nao chung t6i co the cai thi6n tie^n trinh cua minh de hoan thanh siv Menh cua minh va ho tra tot han nhu cau nha o cua quy vp 10.Quy vi co de^ nghi nao khac de cai thien chuang trinh va dich vu cua chung t6i cho quy vi, chu nha va c6ng dung cua chung to khong? /" EXHIBIT 2 Ay f THANH PHO SANTA ANA THAM QUYEN NHA 0 SANTA ANA 20 Civie Center Plaza•P.O.Box 22030 Santa Ana,Califomia 92702 (714)667-2200 wlvw.sa"ta-ana.on, Chuvang Trinh Hop Ban Co Van Cw Tru Ngay 5 thang 2, 2025 I. Chao Don va Glad Thieu N. Giai thich ve Muc Dich va Chu'c Nang cua Ban Co Van Cu' Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 Nam cua Col Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Churo7ng Trinh Phieu L LPa Chon Nha O' va na Lien Quan den Ke Hoach 5 Nam NhLF the Nao De N ihi cua Ban Co Van CLP Tru vi cac Van 04 trong Ke Hoach 5 Nam cua Co, Quan Tham Qu en Nha O'Santa Ana: 24 CFR 903.7 Nhu Cau Nha O'va Sach Luton Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha o hang dau cua quy vi? n -u ; v ' t 2. Quy vi co nhQ ng de nghi gi de giai quyet hieu qua han nhu cau nha 1Y cua Minh? u fl An 3. La nha cung cap dick vu ho tra nha a Ian nhat trong c4ng doing cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cling gong cua chung ta? EXHIBIT 2 a Tinh du dieu kien, lu'a chon va chap nhan 4. Quy vi c6 nh�xng de nghi nao de thay doi hay cai thien cac chinh sack ve tinh du lieu On, a chon va chap nhan cua Chung toi, ba© gom cac thu tuc phan quyen va danh sach Cho . j {? r f Xac Dinh Tien Thue Nha 5. Quy vi co de nghi gi de that' do' hay cai thien chinh sach xac Binh tie^n thue nha cua chung t6i? Dieu Hanh va Quin Ly 6. Quy vi c6 de nghi gi de thay doi hay cai thin vie Dieu Hanh va Quan Ly cua chung toi? Gia Dinh Tug Lu'c (Family Self-Sufficiency) 7. Quy vi c6 nhUng de nghi gi de thay doi hay cai thien Chuang Trinh Gia flinh Tug Lu c cua chung tbi? q �` X7 EXHIBIT 2 8. Quj vi co nhu ng de nghi gi de khuyen khich va thuc day them nhieu gia Binh dv c ho tra tham gia Chuang Trinh Gia Dinh Tug Lint cua chung toi? Tien Trinh Haan Thanh SO Menh cua Chung Toi 9. Lam the nao chung toi co the cal thien tien trinh cua minh de hoan thanh SO menh cua minh va ho tra tot han nhu cau nha & cua quy vi? 10.Quy vi co de nghi nao khac de cai thien churang trinh va dich vu cua chung tai cho quy vi, chu nha va cong dung cua chung to khong? EXHIBIT 2 THANH PHO SANTA ANA TRAM QUYEN N"O SANTA ANA 20 Civic Center Plaza a P.Q.Box 22030 Santa Ana,California 92702 (714)667-2200 lF wti��.sani_a-ana.n- Chuang Trinh Hop Ban Co Van CLP Tru Ngay 5 thing 2, 2025 L Chao D6n vA Gi&i Thidu If. Giai thich ve Muc Dich vA Chwc Nang cua Ban Co Van Cu Tru (24 CFR 903.13) Ill. Giai thick ve Kd Hoach 5 Nam cua Ccv Quan Tham Quyen Nha a (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hank Chanh Chupang Trinh Phieu LLPa Chon Nha Q vA no Lien Quan den Ke Hoach 5 Nam NhLF the NAo D4 N hi cua Ban Co Van Cur Tru ve cac Van fle tron Ke Hoach 5 Nam cua Ca Quan Tham Quyen Nha d Santa Ana: (24 CFR 903.7) Nhu Cau Nha & vA Stich Lvoc Giai Quyet Nhu Cau Nha CY 1. Nhu cau nha a cua quy vi la gi va hay cho biet ba nhu cau nha o hang dau cua quy vi? 'fl { - 2. Quy vi co nhOng de nghi gi de giai quyet hieu qua han nhu cau nha a cua minh? 3. La nha tong cap dick vu ho tro nha a Ian What trong Gong gong cua thong ta, theo guy vi, SAHA nen lam gi de giai quyet nhu cal nhA & trong tong gong cua chung ta? EXHIBIT 2 r r Tinh du dieu kien, ILa chon va chap nhan 4. Quy vi c6 nhCrng de nghi nao de tray doi hay cai thien cac chinh sach ve tinh du lieu kien, lu°a chon va chap nhan cua chung t6i, bao gem cac thu tuc phan quyen va danh sack chd? CIO Xac Dinh Tien Thu& Nha 5. Quy vi co de nghi gi de thay doi hay cai thien chinh sach xac Binh tien thue nha cua chung toi? Dieu Hanh va Quan Ly 6. Quy vi co de nghi gi de thay do- hay cai thien viec Dieu Hanh va Quan Ly cua chung toi? r Gia Dinh TLP Lqc (Family Self-Sufficiency) 7. Quy vi c6 nhirng de nghi gi de thay doi hay cai thien Chu�oyng Trinh Gia Dinh Tex Luc cua chung toi? EvwBIT 2 S. Quy vi co nh&ng de nghi gi de khuyen Mich va thuc day them nhieu gia Binh dcx. c ho tr. tham gia Chuang Trinh GiaDinh Tu, Lupc cua chung toi? Tien Trinh Hoan Thanh UP Menh cua Chung Tai 9. Lam the nao chung tai co the cai thidn tien Wnh cua minh de hoan thanh sip menh cua minh va ho tra°tot han nhu cau nha a cua quy vi? 10.Quy vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong gong cua chung to khong? EXHIBIT 2 4. THANH PHO SANTA ANA TRAM QUYEN NHA O SANTA ANA 20 Civic Center Piaza•P.O.Boa 22030 Santa Ana,Califonaa 92702 (714)667-2200 11 ww.santa-ana.oho Chuio,ng Trinh Hop Ban Co Van CLr Tru Ngay 5 thang 2, 2025 I. Chao I]on vA Gi&i Thidu IL Giai thich ve Muc Dich vA Ch[:rc Nang cda Ban CO-' Van CLP Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 N6m cda Cot Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chwong Trinh Rhieu Ltxa Chon Nha CY vA no Lien Quan den Ke Hoach 5 Nam Nhu'the Nao Dd N hi cda Ban Co Van Cu,Tru ve cac Van IJe trong Ke Hoach 5 Nam cua Cev Quan Tham Qu en Nha CY Santa Ana• (24 CFR 903.7) Nhu Cau Nha CY vA Sach Ltroyc Giai Quy-t Nhu Cau Nha D' 1. Nhu cau nha d cua quy vi IA gi va hay cho biet ba nhu cau nha hang dau cua quy vi? L 2. Quy vi co nhurng de nghi gi de giai quyet hieu qua han nhu cau nha cua minh? 1 i' r r+a vet ,vet tii� uti - �J cam ( � 1 „ _ 3. La nha sung cap dick vu ho tra nha a Ian nhat trong cong dung cua chung ta, theo quy vi, SAHA nen lam gi c-fe giai quyet nhu cau nha d trong cling d©ng cua chung ta? EXHIBIT 2 Tinh &I lieu kien, ltxa than va chap nhan 4. Quy vi co nhirng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh du dieu kien, 1LNa chon va chap nhan cua chung toi, bao gom cac thu tut phan quyen va danh sach cha? P'i a hvV�iJ�.1'�J' 1..�'!� pp l' d -- _ Xac Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay do- hay cai thien chinh sach xac Binh Lien thug nha cua chung toi? L L Dieu Hanh va QuAn Ly fi, Quy vi co de nghi gi de that'doi hay cai thien viec Dieu Hanh va Quan Ly cua chung toi? Gia Dinh Tip LLPC (Family Self-Sufficiency) 7. Quy vi co nhixng de nghi gi de thay doi hay cai thien ChLrang Trinh Gia Binh Tu Luc cua chung toi? EXHIBIT 2 8. Quy vi co nhCxng de nghi gi de khuyen khich va thuc day tham nhieu gia dinh daac ho tra tham gia Chuang Trinh Gia Dinh Tu° Lu'c cua chung toi? Tien Trinh Hoan Thanh SO Mdnh cua Chung Toi 9, t_am the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sir menh cua minh va ho trry tot han nhu cau nha o cua quy vi? 10.Quy vi co de nghi nao khac de cai thidn chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong gong cua chung to khong? IL/ EXHIBIT 2 THANH PHO SANTA ANA TRAM QUYEN NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 1�lvw.santa-ana are Chufo,ng Trinh Hap Ban Co Van CLF Tru Ngay 5 thang 2, 2025 I. Chao flon va Gidi Thieu Il. Giai thich ve Muc Dich va Ch&c Nang cua Ban Co Van CLP Tru (24 CFR 903.13) M. Giai thich ve Ke Hoach 5 Nam cua Ca Quan Tham Quyen Nha d (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chu}ccpng Trinh phieu Lira Chon Nha O' va no Lien Quan de-n Ke Hoach 5 Nam Nhu'the Nao fle N hi cua Ban Co Van CLP Tru ve cac Van fle tron Ke Hoach 5 Nam cua Co' Quan Tham Quyen Nha (Y Santa Ana: t24 CFR 903.7) Nhu Cau Nha & va Sach Lupoyc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nh a cua quj vi la gi va hay cho biet ba nhu cau nha d hang dau cua quy vi? rLv 2. Quy vi co nhixng de nghi gi de giai quyet hieu qua hun nhu cau nha d cua minh? 3. La nha cung cap dick vu ho tra nha d Ian What trong Gong long cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha d trong cung dung cua chung ta? EXHIBIT 2 X Tinh du dieu kien, lua chon va chap nhan 4. Quy vi c6 nhurng M nghi naa de thay dai hay cai thien cac chinh sach ve tinh du dieu kien, iva chon va chap nhan cua chung toi, bao gam cac thu tuc Phan quyen va danh sach cha? CIA ! c� r n &Dx A2_ ✓_ n Xac Dinh Tien Thud Nha 5. Quy vi ca de nghi gi cue thay doi hay cai thien chinh sach xac c7inh tier thue nha cua Chong toi. .C Dieu Hanh va Quin Ly 6. Quy vi c6 de nghi gi de thay doi hay cai thien viec Dieu Hanh va Quan Ly cua Chong toi? Gia Dinh TLP LtYc (Family Self-Sufficiency) 7. Quy vi c6 nhixng de nghi gi de thay d0i hay cai thien Chuang Trinh Gia Dinh Tv Lint cua Chong toi? EvwBIT 2 8. Quy vi co nhCxng de nghi gi de khuyen Mich va thoc da them ' Y nhi eu gia Binh du'dc ho trq tham gia Chuang Trinh Gia Dinh Tex LLPC cua thong toi? Tien Trinh Hoan Thanh UP Menh cua Chong Toi 9. Lam the nao chung toi co the cal thien tien trinh cua minh de hoan thanh SCY menh cua minh va ho trcy tot han nhu cau nha a cua quy vi? 10.Quy vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, cho nha va tang dung cua chung to khong? EXHIBIT 2 - THANH FHO SANTA ANA TRAM QUYEN N"O SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,California 92702 (714)667-2200 '"m-santa-ana.org Churo,ng Trinh Hop Ban Co Van Cu,Tru Ngay 5 thing 2, 2025 I. Chao Don vA Gi&i Thieu II. Giai thich ve Muc Dich vA Chun Nang cua Ban Co Van Cu' Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Cd Quan Tham Quyen Nha o' (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chu'ong Trinh Phieu UP Chon Nha O' vA no Lien Quan den Ke Hoach 5 Nam Nhu'the Nao De N hi cua Ban Co Van Cu=Tru ve cac Van De troll"',ni Ke Hoach 5 Nam cua Co, Quan Tham Qu en Nha &Santa Ana: 24 CFR 903.7 Nhu Cau Nha O'vA Sach Lu'oc Giai Quyeet Nhu Cau Nha & 1. Nhu cau nha a cua quy vi la gi vA hay cho biet ba nhu cau nha d hang dau cua quy vi? am s � r 7 2. Quy vi co nhixng de nghi gi de giai quyet hieu qua hdn nhu cau nha a cua minh? 3. La nha cung cap Bich vu ho tra nha a Ian nhat trong cang dfing cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nhA a trong cung dung cua chung ta? Zcdl,w V)k� iJ EXHIBIT 2 Tinh du dieu kien, lqa chon va chap nhan 4. Quy vi co nhixng de nghi nao de that' do-i hay cai thien cac chinh sash ve tinh du dieu kien, luYa chon va chap nhan cua chung toi, bao gom cac thu tuc phan quyen va cianh Bach Zha? �1 � Lcl. OM i Xac Dinh Tien Thue Nha 5. Quy vi co de nghi gi de they doi hay cai thien chinh sach xac dinh tien thue nha cua chung toi? �n � s Dieu Hanh va Quan Lj 6. Quy vi c6 de nghi gi de they doi hay cai thien viec oieu Hanh va Quan Ly cua chung toi? Gia Dinh Ttv Lwc (Family Self-Sufficiency) i hay cai thien Chuang Trinh Gia Dinh Tv Urc cua 7. Quy vi co nhixng de nghi gi de they do chung toi? .I 140 csv� EXHIBIT 2 8. Quy vi co nhuyng de nghi gi de khuyen khich va thuc day them nhieu gia Binh duac ho tra tham gia Chuang Trinh Gia Dinh Tu Lu'c cua chung toi? LV49 lie. Tien Trinh Hoan Thanh Sirs Menh cua Chung Toi � V)j 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sir menh cua minh va ho tra tot han nhu cau nha a cua quy vi? n 10.Quy vi co de nghi nao khac de cai thien chu°ang trinh va dich vu cua chung toi cho quy vi, chu nha va tong dong cua chung to khong? e EXHIBIT 2 y w THANH PHO SANTA ANA THAM QI YEN NHA O SANTA ANA 20 Civic Center Plaza•P.O.Boa 22030 Sanla Ana,Califomia 92702 (714)667-2200 wsvw.santa-ana.ora Chuang Trinh Hop Ban Co Van CtN Tru Ngay 5 thang 2, 2025 I. Chao Don va Gi&i Thieu Ii. Giai thick ve Muc Bich va Chilc Nang cua Ban Co Van CtP Tru (24 CFR 903.13) III. Giai thick ve Ke Hoach 5 Nam cua Co,Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chwang Trinh Phieu LLva Chan Nha O' va no Lien Quan den Ke Hoach 5 Nam Nhu the Nao Be Ntjhi cija Ban Co Van Cav Tru ye- cac Van De trong Ke Hoach 5 Nam cua CO, Quan Tham Quyen Nha O' Santa Ana: (24 CFR 903.7) Nhu Cau Nha &va Sach Luoc Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha & cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? r- n r n aV 2. Quy vi co nhixng de nghi gi de giai quyet hieu qua hon nhu cau nha o cua mink? F .n S 3. La nha sung cap dish vu ho tra nha a I&n nhat trong cong dung cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha a trong cong dung cua chung ta? EXHIBIT 2 T. j Tinh du lieu kien, ILpa chon va chap nhan 4. Quy vi co nhupng de nghi nao de thay d6i hay cai thi6n cac chinh sach ve tinh d6 dieu kien, lua chon va chap nh5n c6a cheng t6i, bao gom cac thu tuc phan quyen va danh sach cha? Al Mc Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay do-i hay cai thien chinh sach xac Binh tien thu6 nha c6a cheng t6i? Dieu Hanh va Quan Lq 6. Quy vi co de nghi gi de thay d6i hay c5i�thien viec Dieu FlAnh va Quan Ly c6a cheng toi? Gia Dinh Ty, LLpc (Family Self-Sufficiency) 7. Quy vi co nhixng de nghi gi de thay d6i hay cai thien Ghu°oyng Trinh Gia Dinh Tex Luc cOa cheng t6i? EXHIBIT 2 8. Quy vi co nhDng de nghi gi de khuyen khich va thuc day them nhieu gia dinh duac ho tra tham gia Chuang Trinh Gia flinh Tyr Luc cua chung toi? �r r Tien Trinh Hoan Thanh S& Menh cua Chung Toi g. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sip m(§nh cua minh va ho trd tot han nhu du nha & cua quy vi? 10.Quy vi co de nghi nao khac de cai thin chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong dung cua chung to khong? f& EXHIBIT 2 t>�I THANH PH© SANTA ANA THAM QI YEN NHA 6 SANTA ANA 20 Civic Center Plaza•P.O.Box 22030 Santa Ana,Calilbmia 92702 (714)667-2200 w1'IV Santa-ena.earn Cht.ro,ng Trinh Hop Ban Co Van Cu Tru Ngay 5 thang 2, 2025 I. Chao Don va Gi&i Thieu il. Giai thich ve Muc Dich va ChUc Nang cua Ban Co Van Cu' Tru (24 CFR 903.13) III. Giai thich ve Ke Hoach 5 Nam cua Co, Quan Tham Quyen Nha 6, (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chuong Trinh Phieu LLPa Chon Nha 4' vi no Lien Quan ddin Ke Hoach 5 Nam Nhu,the Nao De Nghi cua Ban Co Van CLP Tru ve cac Van De trong Ke Hoach 5 Nam cua Co, Quan Tham Queen Nha O Santa Ana: (24 CFR 903.71 Nhu Cau NU CY va Sach LLPo'c Giai Quyet Nhu Cau Nha O' 1. Nhu cau nha & cua quy vi la gi va hay cho biet ba nhu cau nha & hang dau cua quy vi? N�++ , 2. Quy vi co nhivng de nghi gi de giai quyet hieu qua han nhu cau nha a cua minh? �,'t'L , 3. La nha cung cap dich vu ho tra nha a Ift nhat trong cong dang cua Chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha &trong cong clang cua Chung ta? EXHIBIT 2 r eLn"" c-" c Tinh dW dieu kien, lura chon va chap nhan 4. Quy vi co nhCrng de nghi nao de thay doi hay cai thien cac chinh sach ve tinh d6 dieu kien, Vua chon va chap nh5n c6a chung toi, bao gom cac th6 tuc phan quyen va danh sach chCY? Mc Binh Tien Thu& Nha 5. Qujl vi co de nghi gi de thay doi hay cai thi-n chinh sach xac Binh tien thue nha cua chung toi? r �y Dieu Hanh va Quan Lq 6. Quy vi co de nghi gi de thay doi hay cai thien viec flieu Hanh va Quan Ly cua chung toP i< l '' Gia Dinh TLP LLrc (Family Self-Sufficiency) 7. Quy vi co nhixng de nghi gi de thay doi hay cai thien Chuang Trinh Gia Binh Tu° Luc cua chung toi? r w EXHIBIT 2 8. Quy vi co nhung de nghi gi de khuyen khich va thuc day them nhieu gia dinh du'dc ho tro, tham gia Chu'oyng Trinh Gia Dinh TLx Lu'c cua chung toi? Tien Trinh Hoan Thanh SU Menh cua Chung Toi 9. Lam the nao chung toi co the cai thien tien trinh cua minh de hoan thanh sip menh cua minh va ho trd tot han nhu cau nha & cua quy vi? 10.Quy vi co de nghi nao khac de cai thien chuang trinh va dich vu cua chung toi cho quy vi, chu nha va cong dung cua chung to khong? EXHIBIT 2 i s � ' THANH PHO SANTA ANA TH.AM QUYEN NHA O SANTA ANA 20 Civic Center Plaza•P.0,Box 22030 Santa Ana,California 92702 (714)667-2200 R'1VII onto-ana OYg Chuang Trinh Hop Ban Co Van Cu,Tru Ngay 5 thong 2, 2025 I. Chao flon va GM Thieu II. GUM thich ve Muc Dich va Chun Nang cua Ban Co Van Cu'Tru (24 CFR 903.13) M. Giai thich ve Ke Hoach 5 Nam cua Co,Quan Tham Quyen Nha o (24 CFR 903.3) IV. Giai Thich ve Cap Nhat Ke Hoach Hanh Chanh Chupong Trinh Phieu LLPa Chon Nha O'va no Lien Quan de-n Ke Hoach 5 Nam Nhu'the Nao fle N hi cua Ban Co Van Cup Tru ve cac Van fle tronq Ke Hoach 5 Nam cua.Co Quan Tham Qu en Nha O"Santa Ana: 24 CFR 903, Nhu Cau Nha &va Sach Lurac Giai Quyet Nhu Cau Nha (Y 1. Nhu cau nha d cua quy vi la gi va hay cho biet ba nhu cau nha a hang dau cua quy vi? 2. Quy vi 0 nhixng de nghi gi de giai quyet hieu qua han nhu du nha a cua minh? 3. La nha cong cap dick vu ho trd nha & Ian nhat trong cong dong cua chung ta, theo quy vi, SAHA nen lam gi de giai quyet nhu cau nha &trong cong dung cua chung ta? EXHIBIT 2 Tinh du dieu kien, lu'a chop va chap nhan 4. Quy vi co nhong de nghi nao de thay doi hay cai thien cac chinh Bach ve tinh du lieu kien, iLxa chgn va chap nhan cua chung toi, bao gom cac thu tuc phan quye-n va danh sash ch&? Mc Dinh Tien Thue Nha 5. Quy vi co de nghi gi de thay di hay cai thien chinh sach xac Binh tien thud nha cua chung toi? C Dieu Hanh va Quin Ly 6. Quy vi co de nghi gi de thay doi hay cai thien viec f)ieu Hanh va Quan Ly cua chung toi? Gia Dinh Ty, Lo:c (Family Self-Sufficiency) 7. Quy vi co nhCFng de- nghi gi de thay doi hay cai thi-n Chuang Trinh Gia Unh TV Luc cua chung toi? EXHIBIT 2 8. Quj vi c6 nhUng de nghi gi de khuyen khich va thuc day them nhieu gia Binh durgc ho tra tham gia ChLrang Trinh Gia Dinh Tur Luc cua chung t6i? 11 Do- L�6 h - .-t-h C. Gt0 r Tien Trinh Hoan Thanh 5& Menh cua Chung T6i 9. Lam the nao chung t6i c6 the cai thien tien trinh cua minh de hoan thanh sip menh cua minh va ho trd tot han nhu cau nha a cua quj vi? 10.Quy vi c6 de nghi nao khac de cai thien chu'dng trinh va dich vu cua chung t6i cho quy vi, chu nha va cong d©ng cua chung to kh6ng? r 2/20/25,9:43 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Saturday,January 25,20251:48:35 PM Last Modified: Saturday,January 25,20251:57:01 PM Time Spent: 00:08:26 IP Address: 76.246.229.9 Page 1 I Q, What are your housing needs and what would you rank as your top three housing needs? Affordable rent places that accept housing and nice place to live Q2 What recommendations do you have to more effectively address your housing needs? Affordable rent Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Help more people Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Keep people updated Q5 What recommendations do you have to change or improve our Rent Determination Policies? Help people even if they don't have money Q6 What recommendations do you have to change or improve our Operation and Management? None Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? None Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Help with lookingforjobs Q9 How can we improve our progress to fulfill our mission and goals? More things to help people https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:43 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? No I dont ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information ®Trusted5itew CERTIFIED SECURE https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Sunday,January 26,202511:24:03 AM Last Modified: Sunday,January 26,202512:00:50 PM Time Spent: 00:36:47 IP Address: 104.28.85.111 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? 1.-hacer mas viviendas para ancianos. 2.-considerar[as aplicaciones de retirados. Q2 What recommendations do you have to more effectively address your housing needs? Todo esta trabajando bien. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Pedir mas ayuda al gobierno federal para michas familias quenecesitan vivienda Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Proveer mas vivienda para tantas familias,ancianos y especialmente retirados que no les alcanza el pago de retiro Q5 What recommendations do you have to change or improve our Rent Determination Policies? Esta bien que todos nos responsabilisemos,hasta donde es posible con to que nos toca aportar. Q6 What recommendations do you have to change or improve our Operation and Management? Todo esta bien Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Ninguna,el que puede estudiar,para mejorar,es bueno que to haga. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Ninguna Q9 How can we improve our progress to fulfill our mission and goals? Pedir mas ayuda en el gobierno federal https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Ninguna,solo agradecemos a Dios por su servicios y ayuda.Dios les bendiga. About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5itew CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Sunday,January 26,20251:30:55 PM Last Modified: Sunday,January 26,2025 2:11:58 PM Time Spent: 00:41:02 IP Address: 76.175.164.60 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Providing training on how to self-advocate,along with a more thorough and in-depth understanding of how the voucher program works,would greatly benefit clients.This should include details on the yearly review process,how approvals or denials are determined,and the steps to appeal in case of a denial.These topics could be developed into online training videos that are reviewed and updated annually to address commonly asked questions, ensuring clients have access to accurate and up-to-date information. Q2 What recommendations do you have to more effectively address your housing needs? Providing training on how to initiate the portability process and offering a basic understanding of the funds needed to budget for a move would be invaluable.This knowledge would empower clients to plan effectively and make informed decisions,reducing stress and ensuring a smoother transition duringthe relocation process. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? To alleviate some of the stress recipients feel due to time limitations in finding housing once a voucher is awarded,it would be beneficial to inform clients about city and county programs that assist with transitional housing.if this is not immediately seen as a need,it should be seriously considered to help clients make informed decisions when choosing a place,ultimately aiding in the maintenance of stable housing.Additionally, making more specialists available to answer questions in real time would address the current delays caused by heavy caseloads.Alternatively, posting commonly asked questions online for clients to refer to could also help ensure they receive timely information. Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Extending voucher expiration dates to a more reasonable period of time would provide clients with the opportunity to secure suitable housing options that best meet their needs.This adjustment would help reduce the pressure of tight deadlines and increase the likelihood of clients being able to retain their vouchers and make informed housing decisions. Q5 What recommendations do you have to change or improve our Rent Determination Policies? Rent determination should be based on the client's net pay rather than their gross income.This approach would more accurately reflect their actual take-home pay,ensuring that housing costs are affordable and aligned with their financial reality. Q6 What recommendations do you have to change or improve our Operation and Management? N/a Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? N/a n Q8 F https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:44 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Providing assisted families with access to job resources,higher education certificate programs,and skill-building workshops is crucial for empowering them to increase their earning potential.These opportunities not only foster self-sufficiency but also motivate individuals to achieve greater financial stability and independence,ultimately enabling them to grow out of the program and take on the financial obligations on their own. Q9 How can we improve our progress to fulfill our mission and goals? By listening and considering how recipients'feedback is directly impacted by their access to housing,basic necessities,and community resources. Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? N/a About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5itew CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday,January 27,2025 5:53:25 AM Last Modified: Monday,January 27,2025 6:38:41 AM Time Spent: 00:45:15 IP Address: 74.213.254.102 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? At this time 1)re-enroll in the mercy house program.2)to complete in entirety the cards given for furniture and household goods.3)would like to be justified for small infractions at my apt.because(and I know this is no excuse)of acquaintances that show up at my door because they have no place to go.thank you Q2 What recommendations do you have to more effectively address your housing needs? Mercy house and I need to keep in touch more during the month and year round.im saying this to clarify an issue,people show up at my door whom I haven't invited over and few are mentally questionable and they can't reason,and have been caught in our dumpsters looking for valuables.i can say this that((being of sound mind)have not agreed that they can go thru anything at my apartment.im trying to better myself with this new chance at life and become a model tenant and citizen at this 2nd chance of changing my life for the better.thankyou Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? It would help if we could keep in contact more often Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? If the clients can do it,they should be looking for housing units themselves so the weight isn't solely on the caseworker. Q5 What recommendations do you have to change or improve our Rent Determination Policies? My SSI and SSDI have lowered because the state says I'm making more income and the only money I've earned is thru SSI AND SSDI.i haven't had extra income in past 2 years and the rent keeps going up here at my aprtments Q6 What recommendations do you have to change or improve our Operation and Management? This question may be a hit and miss since I don't really know the policies of OPERATION AND MANAGEMENT but maybe a monthly questionnaire to see how we ourselves are coping with our new responsibilities and that may help SAHA with their decision making Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? I don't really thinkthis pertains to me since I'm livingsingle but maybe I could be some kind of counselto familygroups since I did grow up in a family which does have respect and morals Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 If it's me I usually tell them that your franchise is there to help us in any problems which may come up.To sum this up they shouldn't feel awkward or afraid to talk to a representative because they think the matter will escalate Q9 How can we improve our progress to fulfill our mission and goals? Ok.....I have had a couple of rite ups(and I know I'm not perfect)but I haven't been the reason for these rite ups because of the acquaintances that show at my door but I would like for you to address the issue and talk with me about the matter,and I am bettering myself in this program,please call to set up an appt.i love my new life and don't want to be evicted because of the kind of people I happen to know Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? I don't want to sound like king of the castle but if you could be more open minded about the issues that arise because of someone else creating the travisty.thankyou very much.DANIEL PARRA/949-613-1262. About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5itew CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday,January 27,2025 7:49:57 AM Last Modified: Monday,January 27,2025 7:57:08 AM Time Spent: 00:07:11 IP Address: 174.251.164.169 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Having my above neighbor to stop smoking Q2 What recommendations do you have to more effectively address your housing needs? Curfew from 9:00 to 7:00 in the morning Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Heavy more security than that what we have not having them sitting in their car all the time watching TV or listening on their phone Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? I don't care about that Q5 What recommendations do you have to change or improve our Rent Determination Policies? I don't know and I hope I'm not one of them lol Q6 What recommendations do you have to change or improve our Operation and Management? Management is okay Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Stop giving me notes on my door saying I did not pay rent which I did Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Please no children or babies on our campus Q9 How can we improve our progress to fulfill our mission and goals? Heavy dress code they all look like gangsters and a better hygiene https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:45 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Just tighten up the security ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5itew CERTIFIED SECURE II n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday,January 27,2025 2:32:56 PM Last Modified: Monday,January 27,2025 2:57:25 PM Time Spent: 00:24:29 IP Address: 77.111.246.45 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? The City should ask the voucher recipients if they are happy or having any problems in the place they're living Q2 What recommendations do you have to more effectively address your housing needs? To check on the voucher recipients once a month if everything is going well with safety and if they feel comfortable Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? To have more workers to visiting the voucher recipients for any needs Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? The waiting list should have less restrictions and less time for the waitings Q5 What recommendations do you have to change or improve our Rent Determination Policies? No suggestion Q6 What recommendations do you have to change or improve our Operation and Management? No suggestions Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? The City should work closely with all housing program personnel Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Some people are scared to apply for housing because of the time it takes to get in the program means the waiting list it takes too long Q9 How can we improve our progress to fulfill our mission and goals? Work all together fast and accuracy https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? The City should work more closely with landlords and the community for the safety of the tenant ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday,January 27,2025 2:51:03 PM Last Modified: Monday,January 27,2025 4:09:53 PM Time Spent: 01:18:49 IP Address: 75.27.244.148 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Landlords transparency with hud tenants and double check by Housing.2.Rent increase every year to tenants and added unexplain charges 3.Why yearly,2yrs re-examinations with clients before fair housing is need??? Q2 What recommendations do you have to more effectively address your housing needs? What my answer to 1st question 3rd answered,to keep landlords from usingthe rights to use the rules of tenants and landlords for their on gain and not reexamine yearly-2 also Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? That's somewhat hard to say I had domestic violence,disabled.Single person no kids steady worker but homeless do not have chance to be housed and rebuild their life also.There's alot out there.But I believe you're doing good work. Thankyou Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? To help singles no children with steady income orjob opportunities to receive housing maybe do not need change??? Q5 What recommendations do you have to change or improve our Rent Determination Policies? Changing the rent yearly instead of 2 year period if can make it that far and 6 months of bank statements??? Q6 What recommendations do you have to change or improve our Operation and Management? Who really can say?What are you able to do in operation and management,hands on with each and client case manager different then housing specialist to keep Landlord's from not givingtenant's any changes made to move-in,lease from and lease to dates and why before changes made??? Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? I don't know I have yet to enroll in this program?Hopefully I will be able to participate with the offer Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? I tell people all the time when asked about it,I say everyone's situation is different and even you hear waiting list long is to go anyway sign up or talk to case manager for assistance Q9 https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 How can we improve our progress to fulfill our mission and goals? I don't know what progress for all the above but to listen to familiar complaints and go accordingly.Thank you Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? No recommendations that I have already express already keep up your services for me,your landlords our community.Thank you ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Tuesday,January 28,2025 4:56:00 PM Last Modified: Tuesday,January 28,2025 5:03:59 PM Time Spent: 00:07:58 IP Address: 45.49.178.24 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Food,furniture,utilities help Q2 What recommendations do you have to more effectively address your housing needs? Nothing my case manager is excellent Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? 5.—Resident services 6.""Advocacy and Policy"": 7.""Public Engagement Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Less time Q5 What recommendations do you have to change or improve our Rent Determination Policies? Idk Q6 What recommendations do you have to change or improve our Operation and Management? Nothing Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Nothing. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Nothing n Q9 How can we improve our progress to fulfill our mission and goals? https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:46 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Don't know Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? No ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Wednesday,January 29,2025 10:01:54 AM Last Modified: Wednesday,January 29,2025 10:08:54 AM Time Spent: 00:06:59 IP Address: 76.33.73.114 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Food,money(bills),and cleaning supplies. Q2 What recommendations do you have to more effectively address your housing needs? List if food banks and groups that are willing to help with the house bills. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? N/A Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? N/A Q5 What recommendations do you have to change or improve our Rent Determination Policies? N/A Q6 What recommendations do you have to change or improve our Operation and Management? N/A Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? N/A Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? N/A Q9 How can we improve our progress to fulfill our mission and goals? N/A https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? N/A ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q TrustedSite' CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Thursday,January 30,2025 5:26:37 PM Last Modified: Thursday,January 30,2025 5:42:28 PM Time Spent: 00:15:50 IP Address: 76.32.69.197 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? Efficiency,safety,fair housing Q2 What recommendations do you have to more effectively address your housing needs? Proper training to really facilitate the people in need.Listening skill,PROBLEM SOLVERS.One size does not fit ALL Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Provide incentives to corporations for participating in the program,Tier Tax Benefits based on how many units they allow.Eminent Domain on dope motels and the city can have its own real estate department as new housing developments using green materials renewable energy based technology Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Elderly,women with children,veterans Q5 What recommendations do you have to change or improve our Rent Determination Policies? Cost analysis on rent rates based on the gdp,cost of living,tax incentives for renters becoming buyers,more grants based on usages Q6 What recommendations do you have to change or improve our Operation and Management? Better communication more ACCOUNTABILITY,being more educated in the position employees hold. Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Need to read more about the program Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Become more visible they free medias,to the target demographic with multiple cross campaigns Q9 How can we improve our progress to fulfill our mission and goals? Do yourjob,be better leader ship.Training,critical thinkers https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Treat people with RESPECT AND COURTESY.Be if SERVICE and not Attitude ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information ®Trusted5itew CERTIFIED SECURE https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET' Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday, February 03,2025 5:49:13 PM Last Modified: Monday, February 03,2025 6:05:07 PM Time Spent: 00:15:53 IP Address: 172.58.118.203 Page 1 I Q, What are your housing needs and what would you rank as your top three housing needs? Affordable Housing for people with chronic illness. 1)Affordable 2)Safe Environment 3)Empathetic Housing Workers Q2 What recommendations do you have to more effectively address your housing needs? Meet with housing worker in-person to discuss and go over documents Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? More housing workers'who are accesible in-person and more workshops to go over forms Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Include more communities for only people with disabilities and chronic illness that include exercise facilities and first floor only Q5 What recommendations do you have to change or improve our Rent Determination Policies? Increase amount of rent so that we can choose to live in safer communities especially for the elderly and disabled/chronic ill Q6 What recommendations do you have to change or improve our Operation and Management? Workers'who can meet in-person and are empathetic,caring and will listen to our needs Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Don't Know Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Don't Know Q9 How can we improve our progress to fulfill our mission and goals? More workshops and in-person meetings https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:47 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Employ more workers'who are empathetic,caring,respond to calls/emails in a timely manner and conduct in-person meetings! ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:48 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Monday, February 03,202510:33:50 PM Last Modified: Monday, February 03,2025 10:41:29 PM Time Spent: 00:07:38 IP Address: 174.243.147.206 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? 1. More assistance with electrical bills/costs. 2. More living area options,other cities ect.. 3. More assistance with personal products and necessities,ie.Toilet paper,garbage bags. Q2 What recommendations do you have to more effectively address your housing needs? I personally don't have any ideas,I wish I had more input for you. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? People that are homeless currently and are waiting to be housed,they should have classes to teach them how to clean how to get back into mainstream society. Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? The people that don't want to make an effort shouldn't even be on a list the shelters are filled with elderly people that need to be housed! Q5 What recommendations do you have to change or improve our Rent Determination Policies? Elderly women should be housed first since they suffer the most as do handicap people mentally and physically people like that should be housed fi rst. Q6 What recommendations do you have to change or improve our Operation and Management? I feel that there's always room for improvement but as of now I've been very happy with operation and management everything goes by very quickly and as long as I keep things up on my end it goes very smoothly. Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? I don't have anything to offer because that's not a program I have any interaction with. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? I think your programs are very are very good. Q9 https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:48 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 How can we improve our progress to fulfill our mission and goals? Well seems like you started out pretty well as long as people maintain their residents I think your numbers will be perfect. Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? I've been extremely appreciative of the services you have provided and have really no complaints!I'm just happy I'm not homeless anymore! ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:48 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Tuesday, February 04,2025 7:25:59 PM Last Modified: Tuesday, February 04,2025 7:33:43 PM Time Spent: 00:07:44 IP Address: 76.170.23.114 Page 1 Q1 What are your housing needs and what would you rank as your top three housing needs? I already have an apartment. Q2 What recommendations do you have to more effectively address your housing needs? Better pest control and more responsive maintenance Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Keep doing what you are doing Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Ensure U.S.citizens have priority and that prospective tenants don't have a history of being loud and destructive Q5 What recommendations do you have to change or improve our Rent Determination Policies? They're fine,but I wish there was less paperwork Q6 What recommendations do you have to change or improve our Operation and Management? More responsive management to problem tenants. Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? It's fine as is. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Make them more aware of the program's existence Q9 How can we improve our progress to fulfill our mission and goals? Focus on doing your best to ensure eligible people get into the program. https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:48 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? More social opportunities relevant to residents. ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:49 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Wednesday, February 05,2025 2:16:17 PM Last Modified: Wednesday, February 05,2025 3:04:09 PM Time Spent: 00:47:51 IP Address: 172.58.116.151 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? A clean and quiet environment for which righteousness dwells.Although I am waiting for a new heavens and a new earth in which righteousness dwells.The Second Epistle of PETER-Chapter-3-Vers-l3-Holy Bible. Q2 What recommendations do you have to more effectively address your housing needs? I can do all things through Christ who strengthens me.The Epistle of Paul the Apostle to the PHILIPPIANS-Chapter-4-Verse-13-Holy Bible. Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? "You shall love your neighbor as yourself."Verse-10-1-ove does no harm to a neighbor;therefore love is the fulfillment of the law.The Epistle of Paul the Apostle to the ROMANS-Chapter-13-Verse-10-Holy Bible. Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Discernment is mandatory. Q5 What recommendations do you have to change or improve our Rent Determination Policies? Be fair with everyone. Q6 What recommendations do you have to change or improve our Operation and Management? For we walk by faith,not by sight.The Second Epistle of Paul the Apostle to the CORINTHIANS-Chapter-5-Verse-7-Holy Bible. Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? Jesus and I have been requesting assistance regarding our books we have written.Our first book,The Sheep and The Goats-16916192629-For I neither received it from man,nor was I taught it,but it came through the revelation of Jesus Christ.The Epistle of Paul the Apostle to the GALATIANS- Chapter-l-Verse-12-Holy Bible. Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? "He who is not with Me is against Me,and he who does not gather with Me scatters abroad.The Gospel According to MATTHEW-Chapter-12-Verse-30- Holy Bible.We are seeking the lost sheep.Shalomflfl Q9 https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:49 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 How can we improve our progress to fulfill our mission and goals? Seek first the kingdom of God and His righteousness,and all these things shall be added to you.The Gospel According to Matthew-Chapter-6-Verse- 33-Holy Bible. Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Blessed are the merciful,For they shall obtain mercy.The Gospel According to MATTHEW-Chapter-5-Verse-7-Holy Bible. ENGLISH D About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite© CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:49 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Thursday, February 06,2025 9:15:46 AM Last Modified: Thursday, February 06,2025 9:29:23 AM Time Spent: 00:13:36 IP Address: 74.62.13.171 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? rent fair,comfortable place,homes with patios Q2 What recommendations do you have to more effectively address your housing needs? rent fair,have all the services available,accommodate conditions Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? Everyone have the access to apply without restrictions. Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? Everyone have the opportunity to apply without restrictions. Q5 What recommendations do you have to change or improve our Rent Determination Policies? be more flexible with the community.Policies being more basic to the community Q6 What recommendations do you have to change or improve our Operation and Management? be more conscious with the community Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? open to the community Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? people from the community needs more help specially the elder people to obtain more information. Q9 How can we improve our progress to fulfill our mission and goals? Be more enrolled and out in the field with the community to hear the needs https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:49 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? The landlords needs to be more flexible also rents fair.Fix the property. ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite® CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIICfHKjmo_3D?view=singleRespondent 3/3 2/20/25,9:50 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 COMPLET, Edit Delete Export Collector: Mobile Link(Web Link) Started: Tuesday, February 18,2025 8:58:02 AM Last Modified: Tuesday, February 18,2025 9:30:09 AM Time Spent: 00:32:06 IP Address: 104.28.85.110 Page 1 Q� What are your housing needs and what would you rank as your top three housing needs? My top 3 housing needs 1 more non smoking friendly apartment communities/buildings 2 more apartments close to shopping centers Make luxury apartments more affordable so that single person like myself will qualify to move in Q2 What recommendations do you have to more effectively address your housing needs? Make luxury apartment buildings start out lower for single family one bedrooms have more availability if the rent is above 2500 1 won't qualify because the ones below the cap go extremely fast Q3 As the largest housing assistance provider in our community,what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? I'm almost 55 yrs old in 3 years from 2025 I'm interested in non smoking environment too many apartment communities have a non smoking near the buildings but tenants don't follow rules and I have to breathe in second hand smoke from my upstairs apartment above a garage of tenant below I poking forward to relocating to Santa Ana from Fullerton in near future Q4 What recommendations do you have to change or improve our Eligibility,Selection and Admissions Policies,including Deconcentration and Waiting List Procedures? I was homeless for many years my organization I was enrolled in applied for housing back in march of 2021 I received my housing voucher in 2022 of June but had no luck finding a place I didn't make enough money or I didn't have the assistance through mercy house to help me find a place to live my voucher had expired and I ended up finding myself place in mental hospital for no reason we need better communication between these non profits and their clients when receiving there voucher I could have found apartment more quickly instead of becoming frustrated and allowing it to expire also I know tenants on housing vouchers outside of Santa Ana are forced out with rent increases making them homeless again we need less of that to happen especially for seniors and disabled clients like myself Q5 What recommendations do you have to change or improve our Rent Determination Policies? Give clients more selections by allowing approval of moving into more expensive rent caps if client willing to pay more out of there portion if I make 1500 monthly I can afford to pay up to 500 out of pocket and still live comfortably or the rent is 2800 and my cap is 2475 1 would be more than willing to pay the difference in cost Q6 What recommendations do you have to change or improve our Operation and Management? Have more qualified housing specialist that return phone calls and emails I have reached out many times but get no response back if housing clients can't express there concerns we tend to give up on housing and go back to being homeless orjust renting a room from a complete stranger Q7 What recommendations do you have to change or improve our Housing Plus Program(aka our Family Self-Sufficiency Program)? �. I'm interested in joining the housing plus program not sure what changes are needed at this time https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 2/3 2/20/25,9:50 AM SurveyMonkey Analyze-Santa Ana Housing Authority 5-Year Plan Survey EXHIBIT 2 Q8 What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self- sufficiency? Go out advocate to the areas like shelters get people on board while on waiting list or have a voucher but haven't yet found place to live advertise at local apartment commmunities that accept housing vouchers Q9 How can we improve our progress to fulfill our mission and goals? Have better communication skills between housing specialist and there clients and have more affordable apartments that accept housing vouchers so we have opportunity to move into newer not older apartments Q10 Do you have any other recommendations to improve our program and services for you,our landlords,and our community? Have landlords upgrade there communities when over 20 plus years where I live right now it's inconvenient for me when taking public transportation it's a 30 minute walk to nearest bus stop if they landlords would make it so lest pest spiders termites bed bugs roaches my patio fence upstairs is rotting do to termite even my wooden floors are also becoming damaged ENGLISH About SurveyMonkey • Careers • Developers • Privacy Notice • California Privacy Notice • Email Opt-In • Help • Cookies Notice Copyright©1999-2025 SurveyMonkey • Do not sell or share my personal information Q Trusted5ite® CERTIFIED SECURE n https://www.surveymonkey.com/analyze/browse/VA7ww5uXTZAgOvNPBt23jsnLxSEbbFoSQKIlCfHKjmo_3D?view=singleRespondent 3/3 EXHIBIT 3 ORANGE COUNTY REPORTER This space for filing stamp only —SINCE 1921 — 600 W SANTA ANA BLVD STE 812,SANTA ANA, CA 92701 Telephone(714)543-2027 /Fax(714)542-6841 ABIGAIL ALCALA CITY OF SANTA ANA/CITY CLERK OR#:3890646 20 CIVIC CENTER PLAZA M-30 NOTICE OF PUBLIC HEARING in the City Clerk's Office during regular BEFORE THE CITY COUNCIL OF THE business hours and posted on the City's SANTA ANA, CA- 92701 CITY OF SANTA ANA,CA website the Tuesday prior to the Council The City of Santa Ana encourages the meeting at: www.santa-ana.org/agendas- public to participate in the decision- and-minutes. making process.The following notice Who To Contact For Questions-Should is being provided so that you can ask you have any questions, please contact questions, make comments, and stay Judson Brown, Housing Division informed about projects that might be Manager, at(714)667-2241 or you can PROOF O F PUBLICATION important to you.We encourage you to send an email to as en essano1,f a.or cl contact us prior to the Public Hearing if Si tiene pamar l 4 espan20 favor de you have any questions. Ilamar al 714-647-6520. NOTICE IS HEREBY GIVEN-The Santa Neu can lien lac bang tieng Vidt,xin Ana Housing Authority will hold a Public didn thoai cho Kristie Ha so(714)667- (2015.5 C.C.P.) Hearing to receive public testimony and 2206. will take action on the item described If you challenge the decision on the above below. Decision on this matter will be matter,you may be limited to raising only State of California ) final. those issues you or someone else raised Proposed Action:The Housing Authority at the public hearing described in this County of ORANGE )ss of the City of Santa Ana will conduct a notice, or in written correspondence public hearing to consider the Fiscal Year delivered to the Housing Authority of the 2025-2030 5-Year Plan and Fiscal Year City of Santa Ana at,or prior to,the public Notice Type: 2025—2026 Annual Plan for the Housing hearing. YP GPN-GOVT PUBLIC NOTICE Authority of the City of Santa Ana JenniferL.Hall,CMC (CA093). The Housing Authority is City Clerk required to hold a public hearing to Publish Orange County Reporter-Legals discuss and hear public comments on the Section Ad Description: 5-Year Plan and Annual Plan prior to Date:January 31,2025 subssionthe U.S. Department of PH Notice-5YR Annual Plan - English Housing andtUrban Development(HUD). 1/31/25 OR-3890646# A minimum of a 45-day notice of this public hearing is required by the federal regulations. Pursuant to the Quality I am a citizen of the United States and a resident of the State of California;I am Housing and Work Responsibility Act of 1998(Public Law 105-276),the Housing over the age of eighteen years,and not a party to or interested in the above Authority of the City of Santa Ana is required to prepare a 5-Year Plan and entitled matter. I am the principal clerk of the printer and publisher of the Annual Plan. ORANGE COUNTY REPORTER,a newspaper published in the English The 5-Year Plan for Fiscal Year 2025- 2030 provides details about the Housing language in the city of SANTA ANA,county of ORANGE,and adjudged a Authority's mission,goals,and objectives, newspaper of general circulation as defined by the laws of the State of and the progress the Housing Authority has made in meeting the goals and California by the Superior Court of the County of ORANGE,State of California, objectives described in the Housing under date 06/20/1922,Case No.13421. That the notice,of which the Authority's previous 5-Year Plan. The Annual Plan provides details about the annexed is a printed copy,has been published in each regular and entire issue Housing Authority's immediate operations, of said er an newspaper d not in an supplement thereof the following dates, program participants, programs, and p p Y ppemen ereo on ow g services, and the Authority's strategy for to-wit: handling operational concerns, participants' concerns and needs, and projected programs/services for Fiscal Year 2025-2026.The Annual Plan also examines long-range and short-range strategies to address needs as identified by the Resident Advisory Board. Meeting Time and Date—This matter will 01/31/2025 be heard on Tuesday,March 18,2025 at 5:30 p.m. or as soon thereafter as the matter may be heard,in the City Council Chamber, 22 Civic Center Plaza, Santa Ana,CA 92701.Members of the public may attend this meeting in-person or join via Zoom. For the most up to date information on how to participate virtually in this meeting, please visit hftps://www.santa-ana.org/agendas-and- Executed on: 01/31/2025 minutes/. At Los Angeles,California Written Comments:If you are unable to participate in the meeting,you may send written comments by e-mail to I certify (or declare) under penalty of perjury that the foregoing is true and eComment@santa-ana.org(reference the Agenda Item#in the subject line)or mail correct. to Jennifer L. Hall, City Clerk, City of Santa Ana,20 Civic Center Plaza—M30, Santa Ana,CA 92701.Deadline to submit written comments is 4:00 P.M.on the day of the meeting.Comments received after the deadline may not be distributed to the Housing Authority but will be made part of the record. Where To Get More Information - All staff reports regarding any item on this agenda are available for public inspection Signature I IIII I II III III IIII III III IIII IIII I III I II III (IIII II III * A 0 0 0 0 0 7 0 1 6 0 0 3 Email EXHIBIT 3 LA OPINION This spy for filing stamp only 915 WILSHIRE BLVD.SUITE 800,LOS ANGELES,CA 90017 Telephone(213)896-2260 /Fax (213)896-2236 CNS#: 3890651 AVISO DJE AUDIENCtA desaitos en at Plan cameo eledrbn'roo a PUBUCA Quinquenal anterior de Is jbrown@senta•ena crg. ANTE EL CONCEJO Autorbad do Vi ianda.El SI tions pre untas an MUNICIPAL DE LA Barr Quinquenal espafiol,favor de CIUDAD DE SANrA proporcona deta�es flamer al(714)847- ANA,CA sobre las opersdones 0. La Ciudad de Santa inmediatas de Is Nw Cm lion IFC bmg Ana anima of pbblleo a Auteddad de Yrviends, Um Vimzln Fnthwi partieipar an at proeeso bs participardes an bs dro Kristle Ha(714) de toma de decisions. pr%ramas, los So Z206. PROOF OF PUBLICATION pu��r� ad�)to sobre este e plamser IF Comerrmrios, y las mquie . unrcamente las marr0enarse Intorrnado operatives, las cuesdones qua usted u sobre too proyedos inquietudes y olm persona plantearon (2015.5 C.C.P.) que puedan ser neoesidades de bs an Is audlenda publice imporfarrtes pars usted. participantas yy los descrits on este sviso,o Le animamos a que se progrwnas/aervidos an, careaponda ci. State of Califomia ) Comunique Con pare or Afio escrits e��goda a to Count Of LOS ANGELES )SS nosotros arrees de Is iswF " 1202S2o26.[]Plan AuAwidad de Vnenda de Y Audiencia PWIca at Anual tembfon examine to Ciudad de Santa Ana tlene of un re ante. les eStfafegiae a=tD y an la audience publica o Notice Type: GPN-GOVT PUBLIC NOTICE la n�ecesid�aaes �matertorddad a to a de Yrvienda do identifiwdes par el Jennifer L Hell,CMC Santa Ana Celebrerd una Carsejo Asesor de Secmtwia Municipal Auderwia PribCa pare Resident8& 113125 Ad Description: as _ re asunto LA OPINIONl Fachil y do to 1° PH Notice-5YR Annual Plan-Spanish sobre J asunto que se se hated. el manes, P describe a conUnueabn. 16 de mart°dot 2025 a La dedsi6n sobre este las 5:90 Pm o despues asunto sank defrti iva on la Pao del K'gCarrce�'o Munidpal, 22 I am a citizen of the United States and a resident of the State of California;l am Le s Ciudad a rvfenda Civic Cellar Pmze,Santa de b Ciudad de Santa Ana,California 92702.EI over the age of eighteen years,and not a party to or interested in the above Ana IlevarB a Cabo una prib6eo pueda asisdr a audienda p6Wica para sate Ueru an entitled matter.)am the principal Clerk of the printer and publisher of the LA considerar el Rmr persona o untrse a OPINION,a newspaper published in the English language in the city of LOS Ouinquena1Z0252030 y trav4s de zoom. Para ANGELES,county of LOS ANGELES,and adjudged a newspaper of general Fiscal 2026-=6 pare �ectuaf�amsbrbre circulation as defined by the laws of the State of California by the Superior Autorided de Wanda de C6mo participar esta Court of the County of LOS ANGELES,State of Califomia,under date (i L Ciudad a Aulor dad do n��,,entB an visits 07/28/1969,Case No.950176. That the notice,of which the annexed is a vrvienda cad obfigads a htWtwvimsarda- rea6ter una audiencia ana.org/agendasand- printed copy,has been published in each regular and entire issue of said pubrrca pare dsasr y minutest. newspaper and not in an supplement thereof on the followin dates,to-wit: eaamar los orn"e l Plan Si no pu de ea«Ira n Y PP 9 del pidrlioo sobre et Plan Si no puede partidpar an venal y at Plan Is reuni6n, puede envier An antes de sus comenlarios pa presantarlo rdo el esaito por Correo DvemeNrdaa yy Dessmalb eComment@sants- a Urbwo de los Estados me erg(raga referenda 01/312025 Unwas (HUD) tas at mknero de aniaao del redo— federates Orden del dfa an la Ifnea requieren una de asunto)o por comeo notdread6n de esta ppo�stal�a Jennifer L.Hall. audienefa publiea can un SevetarW Municipa6 minimo de 45 dies de Ciudad de Santa Ana,20 AnDeladbn.Contorme a Is Civic Center Plaza-100, Leeyy de Yrviende de Santa Ana,CA 92701.La CsSdad fecha Iimite pars Respansabilidad LaboJ presenter Comentarios de 1998 (Ley Publica par esarnto as a lea 4.00 Executed on:01/312025 105.27titi la Aubrided de pm del die de la reuni6n. Yrvfenda de to Ciudad de Los comentarios At LOS ANGELES,CA Santa Ana esti obl' do recibidos despu6s de to a preparer un Plan fecha limits no podrdn Out uenaI y un Ran ser dsIrdwidos a Is I certify (or declare) under penalty of perjury that the foregoing is true and � do��� a Pter �� parte del los AFios 2025-2030 do expedients. detaRes sobre to misfbn. Con aulbn cormadearse meets y abjetivos de b Autoridad de Ywierrda,y Si Ulna siguna preguma. al Progreso que b par favor Comuniquese Autatdad de VW.q%a ha Con Judson Brown, bgrado en el Gerente de Is Divan de Comm do las yo cbJe�y 2241 o 10 al (714) r un puede envier un D. Signature I IIIIIII IIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIIII IIII(III Email * A 0 0 0 0 0 7 0 1 0 4 2 7 * EXHIBIT 3 California Newspaper Service Bureau Public Notice Advertising Since 1934 THONG BAO vE Bu61 TRUNG CAU DAN 1 Tel 1-800-788-7840 Fax 1-800-474-9444 TRU6C Of 06NG Local Offices and Representatives in: THANH PHIS SANTAANA,CA Los Angeles,Santa Ana, San Diego, Riverside/San Bernardino, MIsliHhc6N8 bt���(f l°e.°do San Francisco, Oakland,San Jose, Sacramento quatrinhraquy6tdlnh.Th6ngbao Special Services Available in Phoenix Sau duoc dua ra de quy vi c6 the da't cau h6i,dua y Wen va cap Mal thbng tin ve cac dU an c6 the quan trong d6i vdi quy vi.Chung 16i mong quy vi se lien lac vdi chung tdi trU6c Mi Trung du Dan Y n6u quy vi C6 bit ky cau h6i nao. DAYLATHONGBAOVE-CaOuan Tham Quyon Nha 6 se 16 chuc mdt bu6i TrUng Cau Dan Y d6 DECLARATION nhan ldi chung c6ac6ng ch6ngva se c6 hanh d6ng d6i v6i muc duoc nhu du6i day.Se c6 quyot Binh cu6i cling v6 van d6 nay. Hanh 06na duoc De Xu9t Co Quan Tham Quyon Nha 6 Santa Ana se On hanh m6t phi6n tnMg du clan y 416 xem I am a resident of Los Angeles County, over the age of x6t Ke Hoach nam(5)nam cho Nam Tai Kh6a 2025-2030 va eighteen years and not a party to or interested in the nam tai khoa 2025-2026 cho Co matter noticed. Quan Th9mQuy4nNha6Thanh Ph6 Santa Ana(CA093).Ca Quan Tham Quy6n Nha 6 duoc you cau t6 chuc mpt bu6i trong tau dan y de thao Juan va ling nghe y Men The notice, of which the annexed is a printed copy coa cling ch6ng ve Ke Hoach 5 eared In the: Nam va hang nam trudc khi do appeared trinh cho 86 Phat Tri6n Nha va Whi Hoa Ky(HUD).Thdng boo NGUOI VIET trudc t6i thieu 65 ngay v6 phion hung du dan y nay la bat bu6c theo quy Binh cua lion bang. Chi&theo Dao Luat Phim Chat On the following dates: Nha6vaBachN hi6mcengvioc caehiLuat 6),01/31/2025 oQunTmQuyen Nhi 6 Thanh Ph6 Santa Ana duoc you cau chunn bi K6 Hoach cho 5 I certify (or declare) under penalty of perjury that the NAM vam6lnam. foregoing is true and correct. K6 Hoach nam (S)Nam, 2025 2030,cung cap chi Net v6 Worn vu,muc tiou va muc dick cua Co Quan Tham Quy6n Nha 6,va lien trinhCa QuanTham Ouyin Nha 6 da dat duoc trong vioc thl1c hion Dated at Los Angeles, California, this cac muc tieu va muc dfch duac m6 to trong K6 Hoach nam(5) 7th day of February 2025 namtrU6cdayc6aCoQuanih1m Quyen Nha 6.On Ke Hoach c6a Hang Nam cung cap chi ti6t v6 cac hoat dung tuc thbi cua Ca Quan Tham ouy6n Nha 0,nhimg ngubl sham gia chuong trinh,cac chtfang trinh va dich vy vs chitin luoc cua Ca Quan d6 giai dap cac m6i quan tam v6 hoat dung,m6i quan tam va nhu cau cua ngu61 / tham gia va cac chuang tdnh/dfch vu duoc Ion Ike hoach cho Nam Tai Kh6a 2025.2026.Ko Hoach Hang Nam cling xem xot cac chitin luoc DEBBIE YERKES dalhanvanganhandegialquyet Signature cac nhu cau duoc xac Binh b6i Ban C6 Van CUTN. Th61 Gian va Naav Hoe Van d6 nay so duoc King cau y dan vaoSgi&30(hi6uThrTBa ngay is thing 3,202Shoacngaysau khi van do duoc tang nghe tai 3890649 Ph6ng H61 06ng Thanh Ph6.22 "The only Public Notice which is justifiable Civic Center Plaza,Santa Ana,CA from the standpoint of true economy and the public interest, 9270,Cang chung c6 the tham is that which reaches those who are affected by it" du cu6c hop nay trUC tiep hoac qua Zoom.0e biet th6ng tin mdi nhat ve cach tham gia cudc hop trUc tuyen nay,vui 16ng troy cap httpsJ/www,santa-ana.org/ agendas-and-minutes/ Man Ot bane van ban•Neu 0II 1 IN�111111110111111111111111111111� ih quy vi cd the gu hlanNot * A 0 0 0 0 0 7 0 2 1 2 1 1 * bang van ban qua email den eComment@santa-ana.org (ghi reference the Agenda Item I trong muc tieu 46)hay gJ thu moi quan tam v6 hoat diing,m6i quan tam vA nhu cau cua ngua J thamgiavacAcchuangtdnh/dich EXHIBIT 3 vu duoc IM k6 hoach cho Nam Tai i Kh6a 2025-2026.K6 Hoach Hang Nam cung xem x6t ck chill luoc DEBBIE YERKES dal han vangan han di!giA1quy6t cSc nhu cAu duoc xac dints b6i Signature Ban C6Van CUTnL Thbi Glan vA Naav Wee-,Van d6 nay s6 duac trong ciu y dan 00 S gib 30 chl6u Th0 Ba,ngay 18 thing 3,202 ShoAc ngay sau khi van d6 duac ling nghe tai 3890649 Ph6ng H6i 06ng ThAnh Ph6,22 The only Public Notice which is justifiable Civic Center Plaza,Santa Ana,CA from the standpoint of true economy and the public interest, 9270.Ung chung c6 th6 tham is that which reaches those who are affected by it" du cu6c hop nay truc ti6p hoac qua Zoom.D4 NO thing tin m6i nhit 4 cSch tham gia cu6c hop truc tuy6n nay,vui 16ng truy cap https!/www.santa-ana.orgi agendas-and-minutes/ NhAn xet bana van ban•N6u quy vi kh6ng th6 tham gia cu0c hop,quy vi c6 the 90 nhan x6t bang van ban qua email don eComment@santa-ana.org (ghi reference the Agenda Item A trong muc titu d6)hay gCo thu d6n Jennifer L Hall,City aerk,City of Santa Ana,20 Civic Center Plaza -M30,Santa Ana,CA 92701.Han ch6t 6 90 nhan x6t bang van bin la 4 gib chleu vA0 ngay diin ra Cu6c hop.?kiln nhan duoc sau thbi han c6 th6 kh6ng duoc 961 cho Co quan Thim Quy6n NhA b nhung se duac Qua vio h6 sa L$y them thing tin b 4Au-Tit cA cAc No cAo cua nhan vft li6n quan d6n bit ky muc No trong chuong tdnh nghi su nay 46u c6 sin df ki6m tra cling khai tai Van Ph6ng Luc Sit ThAnh Ph6 trong gib 1Am vi0 thu6ng Ig vA duac ding trAn hang web cua ThAnh Ph6 vAo th(i Ba trUbc cu6c hop H6i 06ng tai: wwwsanta-ana. org/agendas-and-minutes. Neu C6 CAu H6i Thl ran Lion Lac Al-Neu quy vi c6 bit ky cAu h6i nao,xin wi long lion lac Judson Brown,QuAn Ly Ban Nhb 6,qua s6(714)667.2241 hoac qug vi c6 thg gih email t6i jbrown@santa-ana.org. N6u can IiM lac bang tiling Vi$L xin dion thoai cho Kristie Ha s6 (714)667.2206. N6u quy A phan d6i quy6t dinh v6 van d6 tron,qug vi c6 this bi han cho chi nhu ra nhung An d6 ma qug vi hoac n9M khAc di nhu ra tai bU&trtmg ciu dan y duoc n6i don trong thing bio nay,hOSC bang van bin gui t6i Co Quan Thim Quy6n Nha d cua ThAnh Ph6 Santa Ana tai,hoac trU6c phidn di6u trin tong khai. Jennifer L.Hall,CMC Nhan Vi6n Van Ph6ng Thinh Ph6 Cling b6 Orange County Reporter-Legals Section NgAy:NgAy 31 thing 1,2025 1/31/2S CNS-38906490 NGUOI VIET EXHIBIT 4 RESOLUTION NO. 2025-XXX A RESOLUTION OF THE HOUSING AUTHORITY OF THE CITY OF SANTA ANA APPROVING THE SUBMISSION OF THE FIVE YEAR PLAN FOR FISCAL YEARS 2025-2030 AND SUBMISSION OF THE ANNUAL PLAN FOR FISCAL YEAR 2025-2026 BE IT RESOLVED BY THE MEMBERS OF THE HOUSING AUTHORITY OF THE CITY OF SANTA ANA, AS FOLLOWS: Section 1. The Housing Authority of the City of Santa Ana conclusively finds, determines and declares as follows: A. The Housing Authority of the City of Santa Ana (the "Authority") is required by the U.S. Department of Housing and Urban Development ("HUD") to have a Five Year Plan and an Annual Plan due to the fact that the Authority administers a Housing Choice Voucher ("HCV") Rental Assistance Program. B. The purpose of the Authority's Five Year Plan and Annual Plan is to advise HUD, program participants and members of the public of its mission and strategy to serve the needs of very low-income families. It provides information about the current operations of the Authority, including programs, participants, services for the upcoming five years, and any operational or tenant concerns. C. The Authority is required to review its operations and needs for the Five Year Plan and Annual Plan with input from HCV participants. Three (3) Resident Advisory Board Meetings were held on February 5, 2025, with responses incorporated into the Five Year Plan and Annual Plan, as required by HUD regulations. D. HUD regulations require a forty-five (45) day public comment period. On January 31 , 2025, a legal notice was published in the Orange County Register, Nguoi Viet and La Opinion advising the public that a draft of the Five Year Plan and Annual Plan was available for public review and comment and a public hearing would be held on March 18, 2025. The public comment period ended on March 18, 2025. Further, a public hearing was held by the Authority on March 18, 2025, and all comments received at the hearing are included in the final documents to be submitted to HUD. Section 2. The Five Year Plan for Fiscal Years 2025-2030 of the Housing Authority of the City of Santa Ana is hereby approved and adopted. Said Five Year Plan shall be submitted by the Authority to HUD. Resolution 2025-XXX Page 1 of 2 EXHIBIT 4 Section 3. The Annual Plan for Fiscal Year 2025-2026 of the Housing Authority of the City of Santa Ana is hereby approved and adopted. Said Annual Plan shall be submitted by the Authority to HUD. Section 4. This Resolution shall take effect immediately upon its adoption by the Authority Board, and the Recording Secretary for the Authority shall attest to and certify the vote adopting this Resolution. ADOPTED this day of 12025. Valerie Amezcua Chair APPROVED AS TO FORM: Sonia R. Carvalho, General Counsel y 6 B 1�c G u - Andrea Garcia-Miller Assistant Counsel AYES: Boardmembers: NOES: Boardmembers: ABSTAIN: Boardmembers: NOT PRESENT: Boardmembers: CERTIFICATION OF ATTESTATION AND ORIGINALITY I, JENNIFER L. HALL, Recording Secretary to the Housing Authority of the City of Santa Ana, do hereby attest to and certify the attached Resolution No. 2025- to be the original resolution adopted by the Housing Authority of the City of Santa Ana on March 18, 2025. Date: Jennifer L. Hall, Recording Secretary Resolution 2025-XXX Page 2 of 2