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Describe turnaround time and delivery requirements. Define any additional charges for <br />delivery such as excessive deliveries or remote locations and state additional fees for these <br />types of deliveries. <br />Cintas rental service programs provide personal delivery at a predefined frequency on a <br />regularly scheduled day and time. Temporary garments are used only if there is a shortage of <br />clean delivered garments, and this is a rare occurrence. The need for temporary garments is <br />known by Cintas prior to clean delivery by the use of our garment inventory control process. <br />If needed, the garments used for temporary replacement will be a used garment of like quality <br />to the garment that is being replaced. Cintas rarely experiences backorders in our core rental <br />product line however ni the event there is a backorder our goal is to replenish in 30 days or <br />less. <br />One of the goals of a national contract is to allow agencies to easily audit the price they <br />are paying under a contract. Describe how users across the nation will be able to <br />determine their pricing (including the provision of uniforms or other products, delivery, <br />laundering, repair and maintenance) under the national contract using the information <br />contained within the pricing workbook. Describe any regional pricing differences or <br />other actors that will influence an a encvIs price. <br />The program will be communicated to the local sales force via a "Program Requirements <br />Document" which will contain details of the program. This serves to ensure that the service <br />and the pricing at each of your locations conforms to the Master Service Agreement and is <br />controlled by our Account Team. <br />Describe how rental uniforms are amortized and how Replacement Charges are <br />calculated <br />If Customer has ordered from Company a garment rental service requiring embroidered <br />garments that may not be standard to Company's normal rental product line. Those non- <br />standard products will be designated as such under-Gamient Description in Exhibit C. In the <br />event Customer deletes a non-standard product, alters the design of the non-standard product, <br />fails to renew the Agreement, or terminates the Agreement for any reason other than <br />documented quality of service reasons which are not cured, Customer agrees to buy back all <br />remaining non-standard products allocated to Customer that the Company has in service and <br />out of service at the then current Loss/Damage Replacement Values. <br />Cintas deems a garment "damaged" if it is beyond normal repair and not due to normal wear <br />and tear. Specifically, as noted on the Cintas general agreement, "In the event any <br />Merchandise is lost, stolen or is not returned to Company, or is destroyed or damaged by fire, <br />acid, paint, ink, chemicals, neglect or otherwise, the Customer agrees to pay for said <br />Merchandise at the then current Loss/Damage Replacement Values." <br />Describe how emergency requestsfor uniforms are handled. <br />Local facilities should direct rush requests to the local Customer Service Departments of their <br />corresponding Cintas service centers. Every effort will be made locally to accommodate rush <br />requests - <br />Items not specifically listed in catalogs are available under the contract as "specialty items." <br />*Gntas proposed pricing is structured to allow any participating agency, regardles of size, <br />volume etc. to benefit from the same competitive and consistent rotes. <br />Page 18 <br />