Item 16 - Agreement for River View Golf Course Managment Services

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Detailed Work Plan The following narrative describes the proposed approach and work plan at River View Golf Course for completing services as outlined in the Scope of Work. Golf Operations In our 36-year history, CourseCo has maintained that no two golf facilities are alike. Operating 46 courses, 38 of which are owned by public entities, we have never managed by company -wide directive. While CourseCo does have its standard policy and procedures that will be implemented for safety, financial control, and efficiency, the services, policies, operating structure, and marketing approach will be designed specifically for the River View Golf Course. CourseCo would not be in business today without our continued investment in our biggest asset — our people. We promote a culture where employees take great pride in creating an enjoyable experience for our guests each time they visit our courses. On the proven theory that we can teach skills and techniques; our hiring process is rigorous and is designed to weigh things like attitude and character more heavily than a certain specialized experience. All our employees are empowered to immediately correct any potential safety issues and are also given the appropriate latitude to ensure guest satisfaction. In our leaders, we look to those who place a premium on inspiring, motivating, and guiding employees to provide an uncompromising level of guest service and strong ties to the local community. Toward that end, CourseCo has assembled an unmatched management team comprised of veteran golf and hospitality industry professionals, as well as some "home grown" talent which rises in the company. The facilities at the River View Golf Course offer a great community asset for a range of abilities of golfers and allow the opportunity to create new golfers with robust and attractive events and programs, all in a beautiful urban setting. Our senior management works closely with on -site staff and is intimately involved with each property and the decisions that align with the needs of the property, the nature of community service, and the objectives of the client. Throughout the rest of the response in this section, you will see details of how we will approach: • Daily operations and customer service • Tee time scheduling and management • Rental of golf clubs and pull carts • Individual and group lessons for all demographics, ages, and skill levels • Organization and execution of tournaments and group events • Management and maintenance of the driving range and practice facilities The Tee Sheet Green River Golf Course The tee sheet acts as the "command center" for the business. All data collection begins through the entering of customer information, play patterns and purchasing activity during every transaction of every day. At CourseCo, we have an integrated tee sheet system that allows for remote access and visibility by our Senior Executive Team, Senior Operations Manager and General Manager. There are no better means of finding out the real issues regarding play and performance than reviewing the actual Tee Sheet and the reports that can be generated. Below is our current approach to tee time management: • Work with the City staff on an approved fee structure • Daily review of tee sheet and future bookings by onsite team • Weekly email blasts targeting areas of opportunity with specials and offers COURSECO Page 17 I