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MANAGER TRAINING <br />Managers Meetings <br />Twice per year, once in the Spring and once in the Fall, CourseCo holds three-day manager training sessions for <br />all General Managers and Superintendents. These meetings include training by our corporate team members <br />in the fields of their expertise along with training from outside industry experts. From reinforcing standards in <br />areas such as payroll and safety, to refreshing customer services standards to exposure to new and innovative <br />products and trends in the industry, it is these training sessions that allow our managers to be leaders within <br />the industry. <br />Weekly Conference Calls <br />Each week our Senior Operating Managers conduct a weekly conference call for the General Managers in their <br />region to provide ongoing training topics. These meetings ensure we are communicating and training our <br />managers in real time. <br />Training Modules <br />Though our relationship with ADP we are able to offer all of our employees an extensive library of online <br />training modules. Our VP of HR works with each manager on recommending modules that are relevant to their <br />specific development plan as well as helping to recommend modules for other staff members at the <br />properties. <br />Safety Training <br />Safety training is part of the onboarding process for every new employee. Our overall safety program includes <br />four specific areas: <br />• Equipment Training — All employees are trained on any piece of equipment they will be using and sign off <br />on this training before they are allowed to use the equipment. <br />• Monthly Safety Training — Each month the onsite managers select a safety topic from the CourseCo Safety <br />Training Library, which is then provided to all employees that month. <br />• Quarterly Safety Committee — Each golf course has a safety committee that meets once a quarter to <br />review the entire property and then reports back to management on areas that are not meeting standards <br />or possible areas for improvement. <br />• Safety Audit — Every property receives annually an outside safety audit for both workers comp and general <br />liability. The written report is provided both to the onsite team and executive team for review. <br />COURSECO Page 38 <br />I <br />